We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Enercare Home & Commercial Services Limited Partnership

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

This profile includes reviews for Enercare Home & Commercial Services Limited Partnership's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Enercare Home & Commercial Services Limited Partnership has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.14

    Average of 198 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Joe A

      Date: 10/10/2024

      ** ***** *** * **** ***** *** *** **.
      On Jun 2024 ** **** signed up for an enercare service contract. She was advised that she could cancel at any time without penalties. Today after waiting for over 2 hours on the phone we were told that their was a penalty for early cancelation; the penalty being the remain months of the contract.
      **** * ****** **** ***** ******** *** **** ** ** ***** **** ************ ******** ** **** ***** Waiting to see if they will in fact cancel the contract at it's end date of May 2025 and hopefully not bill me on Jun 2025.
      I don't like the fact that ** **** *** **** **** *** ******* **** signing up for a contract without clearly stating the conditions of the contract.

    • Brett B

      Date: 10/10/2024

      I requested a buyout on my furnace in August, they billed me for renting September and October. I called them and basically they pass you around departments, they told me I have 4 months free as long as I continue renting. Then agent Naverette told me there ****** to delay the process on a buyout. * ******** ***** ** *** * ******* **** **** ***** **** **** *** **** ******* ***** *** *****. Complete nightmare trying to buyout your equipment and ****** ********* the way they operate. You'll spend hours trying to get anything done, ****** **** *** ********** ** ******* ***** ** ***** **** ****** ** **** **** ** * *********

    • Eric T

      Date: 03/10/2024

      My hot water tank stopped working and instead of sending someone out to replace it they set me up with a consultation for a tankless water heater and water filtration system which wasted a few days of no hot water. I then called back and got a next day appointment. The technician showed up then left in 10 minutes because he couldn't find the water shut off (it's very easy to find)
      I then decided to cancel my rental agreement since paying $40/month for 20 years for a 2004 tank didn't make financial sense to me. I was given the run around, transferred to multiple different departments and put on hold for a long time.
      When I finally spoke to someone about canceling they agreed to waive the $100 buyout fee on my 2004 hot water tank that I've been paying $40/month for since 2004 and cancels my service. 2 days later I get a bill with a $100 cancelation fee.
      Dealing with this company has been absolutely horrendous. They have no problem taking your money when things are going right, as soon as something goes wrong it is an absolute nightmare to get anything done. I've probably spent 6+ hours on the phone and called over 5 times in the last few days trying to get my issue resolved

    • samira R

      Date: 02/10/2024

      ************** ****** not solving the issue just passing you from person to the other. they sent a bill to collection and the funny part is that I have no services with them and they cant even solve that

    • Amanjit P

      Date: 01/10/2024

      Very poor Customer Service. The credit on Tankless Water heater that was promised was never applied and now they keep on ********* for bill due. Called Enercare Reps from May 24, 2024 till today Oct 1, 2024 , total 8 times and talked to different customer rep every time. None of them could resolve the issue though they understand the issue. In my view, Enercare is very ************** in dealing issues. I am very frustrated from their customer service.

    • Phil O

      Date: 27/09/2024

      Cancelled a rental hot water tank from Enercare and replaced with a self-purchased unit. They did not record the rental cancellation, and continued to charge me for over a year. Phoned multiple times to enquire, and the best that they would do was reduce the cancellation fee. This after multiple phone calls over several months, totalling approximately 10 hours. **** ** ******* ******** ** ***** **** ******* *** ***** **** ******** **** *** *******

    • Kim L

      Date: 26/09/2024

      **** ** *** ** *** ***** ********** ** **** *** **** ********* ******** ********** We had a gas hot water tank with Enercare but we discovered we were paying a significant amount for the rental of the tank. This wasn't obvious to us over the years because the rental was buried in our natural gas bill. However, a few months ago, ******** decided to have customers pay Enercare directly. It became immediately obvious we were paying far too much for the rental so we called to cancel our agreement with them. Enercare kept us on the phone for over 2 hours when we called to cancel the contract, and we were often being put on hold for 20-30 minutes at a time. We found out they would not provide any service of the gas hot water tank at all until it completely fails or starts to leak. We were told we had to pay $446+tax ($504) to buy out the 11 year old hot water tank just so we could terminate our contract with them. A hot water tank normally has a lifespan around 10-15 years, so we spent over $500 for an appliance that is end of life simply to terminate our contract. The other option was to continue to pay Enercare $44.32 every month, and when the tank eventually failed (hopefully without causing any water damage) at which point they would replace the tank and we'd be stuck with them for another 15 years. ***** ******** ********* ****** ** ************* *** they certainly do make it as painful as possible for the customer to cancel the contract. We are reporting this experience as we feel it is important ** **** ***** ********* ** ********** **** ****** ******** ********* **** ******* ** ****** *** ***** **** ***** **** **** ** ** *** ******* ****** *** *** *** **** ******** ********** ******* **** **** **** **** ******* ****** **** ** * *******

    • Steven S

      Date: 23/09/2024

      ******** ** ** ******** ********** It’s *unbelievable* that such ***** is even allowed to happen. **** ******* ** ******* **** **** * ************** **** ******** ** **** ** *********** They make it virtually impossible to escape their clutches, even if you’re ready to pay every last cent of what they demand. No matter what you do, they refuse to release you from their absurd contract. The lack of transparency, customer service, and basic decency ** ********** *** **** *** ***** ** ******** ** ****** ************** ***** ** *** ***** ****** *** ***** ***** *******

    • Rita B

      Date: 20/09/2024

      The worst customer care service I have ever encountered. Plus, a booking system that does NOT work, and has been this way since July 2024. I have spent countless hours on trying to get an appointment, and when I did, Enercare cancelled 2 hours prior to the service call, leaving a voice message on my landline and had the nerve to say that the technician would be at my home the following day between 11-4. I left work early to be home for the appointment. I spent 2 hours on September 18th/24 being tossed around from one person to another, and today, September 20th/24 another 2 hours from person to person. The final outcome was an appointment for September 27/24 between 1-4. One other customer service rep told me he couldn't book an appointment until November. I am totally fed up with Enercare *** *** ************* *** **** ****** ** *** *** ** ***** ** **** ** ****** **** * ***** ** ********* *** **

    • Joel G

      Date: 20/09/2024

      It’s very unfair there is no way out for a home buyer without paying far more than the appliance is worth.

    Enercare Home & Commercial Services Limited Partnership is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.