Reviews
This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 389 Customer Reviews
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Review fromTess S
Date: 20/01/2024
1 starTess S
Date: 20/01/2024
***** ******* ***** ******** ******* *** * ****** ********* *** ****** **** ******* **** ******** *** ******** ******* ** *********
They brought my washer dyer to the wrong house and still charged me a delivery fee.
I’ve gone back and forth with them for over a week trying to get my delivery back because this was not a fault of mine and they refuse to give me back my money.
I’ve cancelled my order but they will not refund the delivery fee so I’m out $100 and I’m mentally exhausted from dealing with them.
I would never ever buy anything from them.
Canadian Appliance Source
Date: 06/02/2024
Thank you for taking the time to share your feedback
From our record, we have already approved the refund of the delivery fees. The credit has been added to the order and a refund was issued on Jan 30th.
Our sincere apologies for your experience.
Thank You,
CAS
Review fromAndjelka M
Date: 14/01/2024
1 starAndjelka M
Date: 14/01/2024
Extremely bad return and follow up policy! READ everything before buying from CAS, ** ******* ***** *** ** **** I bought three appliances from them, and unfortunately I didn't have much time researching their reviews. Quick browsing though ****** reviews seemed ok. After very bed experience and navigating though their maintenance, follow up and return policies, I found out at the BBB average reviews are horrible. I wish I knew that 3 months ago. The issue with one of the appliances remains still unresolved and I am wondering what awaits me ahead, in the few years time.
Initially I wanted only to exchange one of the appliances, but now I wish I can return all three and get the full refund. Impossible task!
***** *** **** ***** *** ****** you have an issue with their appliances or simply changed your mind, you will not be able to do anything about it!
Stay with reputable sellers.Canadian Appliance Source
Date: 01/02/2024
Dear ******** ,
Thank you for sharing your concerns with us.
We are sorry to hear about the experience you have with the dishwasher.
From our records, the order was picked up on Oct 24th,2023 and you followed up with us on January 9th, 2024 to report the dishwasher is not cleaning properly.We have contacted the manufacturer to initiate the service call under warranty for you and an update was provided on Jan 11th and 15th.
We regret to hear about the issues you are experiencing with your appliance. Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.
Please understand that functional issues are the responsibility of the manufacturer as they hold the first-year manufacturer's warranty. The manufacturer's first port of call would be to service your appliance. However, after many attempts at service with the underlying issue persisting, the manufacturer may decide to replace the unit.
We apologize for any inconvenience.
Thank You,
CASReview fromGloria B
Date: 10/01/2024
1 starGloria B
Date: 10/01/2024
** *** *** **** *********
They don’t work with the customer. Purchased a refrigerator that unfortunately didn’t work in our kitchen.
Wanted to purchase another one and they still wanted a 25% restocking charge.Canadian Appliance Source
Date: 01/02/2024
Dear ******,
Thank you for taking the time to share your feedback
Please note that our policies are completely in line with the major appliance industry. There may be a 25% restocking fee for the return of "unwanted" items and as such an additional delivery fee would be applied. If there is damage to the unit or a Manufacturer's Return Authorization has been provided for the appliance, then there would not be any restocking fee or delivery fee.
Please understand that the specifications for this unit were provided to you at the time of purchase and, unfortunately, as the appliance has been unpackaged, we are no longer able to sell this as a brand new item. As such, the restocking fee is applied.
The request for the exchange have been cancel as per your request.
We apologize for any inconvenience.Thank You,
CAS
Review fromEd R
Date: 10/01/2024
1 starEd R
Date: 10/01/2024
Purchased a ****** dryer and it was delivered. The delivery men took most of packaging off I plugged it in and took off rest of packaging and found damage. I have asked for an exchange but they wont take it back. They offered my $100.00 and some paint. Now they wont talk to me on the phone just email. They keep saying No. In the meantime I have no dryer. So I just created a dispute with ****.
So I will have the dryer but they wont get paid until they can justify their *********** policy.
***** **** **** ***** **** ********* *******Canadian Appliance Source
Date: 01/02/2024
Dear Customer,
Thank you for sharing your concerns with us.
We have revise your request for the return of the ****** dryer. The request have been approved on January 15th.
The item was been pick up on the 18th with the refund issued back to you on January 30th.
Our sincere apologies for your experience.
Thank You,
CAS
Review fromBernadette S.
Date: 31/12/2023
1 starBernadette S.
Date: 31/12/2023
***** *** **** ***** ****** ******* bad service ***** ****** **** ********* ******* **** ******.their appliances they don’t last *** long .no business with those people againCanadian Appliance Source
Date: 24/01/2024
Dear ********* *****,
Thank you for taking the time to share your concerns with us.
We are sincerely sorry to learn that your experience with CAS has been less than adequate.
As per our records, we can see that a Resolution Case Manager reached out to you by phone on January 23rd of 2024 and January 24th of 2024 respectively to further discuss your concerns, however they were unable to get in touch with you.
A follow-up email was also sent your email address on file.
Would you please kindly contact our After-Sales Team at **********@*****.ca so that we can address your concerns directly?
Thank you kindly,
CAS
Review fromMike R
Date: 23/12/2023
1 starMike R
Date: 23/12/2023
Company leaves you stranded to work out your issues with the manufacturer if your appliance is defective on arrival. They don't participate in warrantee exchange programs with Whirlpool and tell you to call them because they wash their hands of any problems. There's no way to speak directly with CAS after sales support managers, they make you email your complaints and get back to you in two days. Ask to speak to a a specific person or manager about your concerns and they'll tell you they can't do that. Company wouldn't refund the $89.00 delivery charge because they said they fulfilled their obligation. Bought thousands of dollars worth of appliances from them in the past *** **** ** *** **** ***** ***** *********. ***** *******Canadian Appliance Source
Date: 18/01/2024
Dear **** ******,
Thank you for taking the time to share your concerns with us.
We are sorry to learn that your experience has been less than adequate with CAS.
We regret to hear about the issues you are experiencing with your ********* refrigerator.
Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.
Kindly note that ********* processes their own exchanges under warranty as such CAS does not have any control over this.
Our After-Sales department have a turnaround time of 48 hours however as per our records, we can see that our team members made sure to respond to your emails within less than 24 hours.
Customers can also request for a phone call via email depending on their preferred form of communication.
Our delivery carriers charge a standard delivery fee of $89.95 + tax. As the delivery was completed on December 23rd of 2023, this fee would be non-refundable.
As per our records an After Sales Agent has contacted you on January 18th of 2024 and offered to reimburse half of the shipping fee as a goodwill gesture.
Thank you kindly,
CAS
Mike R
Date: 19/01/2024
The poor customer service from CAS is evidenced from the reply to my original complaint in that they believed I bought a refrigerator when in fact I bought a washing machine for my elderly parents. Furthermore, they waited until * ***** * ********* **** *** to offer me a partial refund on the delivery of a defective unit. *** **** ** *** ****** ** **** ***** ********* ******** *** *** ****** ** ************ *********** ** ************ ******** *********** ******** ** **** ********* *** **** ******** ** ****** ** **** **** ********* ***** ** ********. *** ******* ******* ** *** ******* ******* **** *** ** ***** *** ** *** **** ** ***** *** ***** ********** **** ******** ***** ********* No elderly people should be forced to have to go to a laundromat for two weeks to have to wash their clothes through no fault of their own.Review fromBailey
Date: 22/12/2023
1 starBailey
Date: 22/12/2023
DO NOT SHOP HERE
the worst cook at I have ever dealt with , they will screw you over every chance they get ! Don’t waste any money to this company !!! They will charge you major money if there is any issues !!
* ***** **** ********* ** **** ** * ***** *** ******** ******* *******Canadian Appliance Source
Date: 13/01/2024
Dear ****** ************,
Thank you for taking the time to share your feedback with us.
We apologize for any inconvenience caused by your order.
As per our records, we can see that your request to exchange the ********* refrigerator was approved with a 25% restocking fee.
This policy is comparable to most major appliance retailers and is posted on our website as well as on the invoice you received.
The restocking fee was eventually reduced to 15% as a goodwill gesture on December 27th of 2023.
We are sorry if the above resolution provided was not satisfactory for you.
Thank you kindly,
CAS
Bailey
Date: 16/01/2024
When the fridge was delivered, the drivers asked if I wanted it unpackaged and I clearly said no , they opened it anyways …. I am sure that is your company trick , because now as told later that because it was out of the package , it was due for a restocking fee ….. so everyone be prepared for the tricks and antics for this company to screw you over !!! I say again …. DONT SHOP AT CANADIAN APPLINACE STOREReview fromJustin H
Date: 22/12/2023
1 starJustin H
Date: 22/12/2023
They do not support any of the products. Stay away as far as possible from this place. The fridge came out and after a day of running the fan in it was loud, to the point you can hear it in any room in the house. They sent a tech out after a week, he replaced the fan and same thing loud after a day or so. Fan was out of balance to the point that the blades were cracking. Fast forward a month of dealing with this with trying to deal with ********* cause they wont and techs not showing up and then finally ***** **** said they would replace the fridge and no show twice. Worst experience I have ever had with purchasing anything. What ever you do don't even walk into there show room. its a waste of your time.Canadian Appliance Source
Date: 13/01/2024
Dear ****** *****,
Thank you for your feedback. Your feedback is important for us.
We would like to apologize for your experience with the ********* refrigerator.
Please note that CAS does not manufacture any of the appliances we sell and unfortunately, functional issues do occur, even with new appliances.
The manufacturer's first port of call would be to service your appliance.
However, after many attempts at service with the underlying issue still persisting, the manufacturer may decide to replace the unit.
As per our records, we can see that the refrigerator was returned to CAS warehouse without authorization following which a refund for the cost of the unit was processed on January 10th of 2024.
Thank you kindly,
CAS
Review fromDwarka M
Date: 20/12/2023
1 starDwarka M
Date: 20/12/2023
Same thing here they are basically holding costumer money hostage. Waiting over 1 month for damage cause by CAS, bought 3 piece of appliance, the second delivery was my freezer which was damage by CAS team and then wanted to blame the manufacture, waited for them to replace the door, never plug the freezer in until they replace the door and create another damage to the display and warning light and beeping comes one. and they want me to wait on the manufacture. they are holding my money hostage and never deliver what I purchase.
The agent wants to talk about CAS are legally bound by the manufacture return policy, and does not realizes CAS are also legally bound by consumer protect actCanadian Appliance Source
Date: 13/01/2024
Dear ****** *******,
Thank you for sharing your feedback. Your feedback is important for us.
We are sincerely sorry for the issues you are experiencing with your Frigidaire refrigerator.
Please be advised that in order for us to ship appliances to customers, full payment is required. We do not rent appliances.
CAS does not manufacture any of the appliances we sell and unfortunately, functional issues do occur, even with new appliances.
The manufacturer's first port of call would be to service your appliance.
However, after many attempts at service with the underlying issue still persisting, the manufacturer may decide to replace the unit.
As per our records, a resolution case manager reached out to you on January 12th of 2024 to discuss your concerns.
Please rest assured that our team members have ensured proper follow up with the manufacturer.
Kind regards,
CAS
Review fromWalter K
Date: 19/12/2023
1 starWalter K
Date: 19/12/2023
damaged appliances delivered, brand new with no return policy. 2 1/2 inch crease from one end to the other concealed under styrofoam packaging. Just endless run around with third party insurers who attempt to run you down and obfuscate every attempt to return or replace appliance. Never again. ** ******** * ****** *** **** ********* *****Canadian Appliance Source
Date: 08/01/2024
Dear ****** ******,
Thank you for your feedback. Your feedback is important for us.
We are sorry to learn that your appliances arrived damaged.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. We do not sell refurbished appliances.
As such, we have no way of knowing if an appliance is defective.
CAS does have a return policy like any other retailers in the market.
For more information on our return policy, please see below:
****************
Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?
Unfortunately, we are unable to find an order under the information provided here.
Thank you kindly,
CAS
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