Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canadian Appliance Source has 42 locations, listed below.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
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  Canadian Appliance Source

  2 - 600 Matheson Blvd W Mississauga, ON L5R 4B8

  
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  Canadian Appliance Source

  E4 - 150 Taunton Rd W Whitby, ON L1R 3H8

  
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  Canadian Appliance Source

  2777 23 Ave NE Calgary, AB T1Y 7L6

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  Canadian Appliance Source

  9250 Macleod Trail SE Calgary, AB T2J 0P5

Review Details

• Review fromLarry W

  Date: 18/12/2023

  1 star
  Do not deal with this company. I went into their Mississauga store knew exactly what I wanted. The salesman charged my card then had computer problems. He passed my card to another salesman who took it to his cubical. After 10 minutes retrieved my card and told my salesman to cancel the order. He refused but still couldn’t finalize the order even though he had charged my card. I finally left and called my bank, they cancelled the card and opened a ***** investigation.
  I never received the product and they refuse to issue a refund.

• Review fromCindy W

  Date: 17/12/2023

  1 star

  Cindy W

  Date: 17/12/2023

  Zero empathy, poot customer service. No communication and delivery was a nightmare. 2 appliances were severely damaged and 2 wasn't even on the truck.
  

  Canadian Appliance Source

  Date: 27/12/2023

  Dear ***** *****,

  
  

  Thank you for taking the time to share your concerns with us.

  
  

  We regret to learn that your delivery experience has been less than adequate.

  
  

  Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. We do not sell refurbished appliances.

  
  

  As such, we have no way of knowing if an appliance is defective or damaged. 

  
  

  Appliances are not unboxed until at the time of delivery.

  
  

  We can see that due to a few technician issues with the delivery truck, some of your appliances could not make it on the truck.

  
  

  As per our records, replacements for the damaged ** refrigerator and dishwasher have been added to your order.

  
  

  Your delivery is scheduled for January 02nd of 2023.

  
  

  We apologize for the inconvenience caused due to this.

  
  

  Kind regards,

  
  

  CAS

• Review fromTERRY W

  Date: 16/12/2023

  1 star

  TERRY W

  Date: 16/12/2023

  We recently purchased an under cabinet microwave from Canadian Appliance Source and reviewed all the manufacturer specs for install etc. As it was the same width and going into the same space as our previous 3 there appeared to be no issue. Picked it up, eventually installed only to find the door wouldn’t fully open. While we had the 30” of install space, apparently you need 32” of functional space to open the door. Went back and reviewed all literature from manufacturer site etc and no mention of this anywhere. How can you spec a unit without putting in all dimensions required? An oversight. Contacted CAS explaining we would never have purchased this unit had we known of this requirement but would have bought the one we originally went in for. While aware of their final sale policy, surely circumstance would allow for independent review of our scenario. We were expecting to be able to exchange for the original unit with CAS contacting the mftr for support or credit as it was their omission that led to this issue. Nope. Sorry. The unsigned After Sales Team, the highest level of support you can get comes back with a form letter of ‘Policy says final sale’ Nothing about our circumstance and let us see what we can do with mftr to support you. No options whatsoever. Customer service served only as a link to the aforementioned After Sales team so 0 help there. ***** **** ***** ** ** *** ********* They do nothing to assist you and are a one and done company. They had a chance to support a customer, hold a mftr accountable and grow a fan base and to promote their goodwill and service they offer with further sales down the road but instead sit on policy without any consideration of circumstance. Will never go back.
  

  Canadian Appliance Source

  Date: 27/12/2023

  Dear ***** *****,

  
  

  Thank you for taking the time to share your feedback with us.

  
  

  We are sorry to learn that your ******* Over-The-Range microwave does not work as per your requirements.

  
  

  We can see that your request to exchange/return the appliance was declined as CAS does not accept returns on appliances which have been installed/plugged in or used.

  
  

  As the appliance is installed on the hinge side (left side), it requires 1/2" clearance on the hinge side for the door to open.

  
  

  We apologize for any inconvenience caused.

  
  

  Thank you kindly,

  
  

  CAS

  TERRY W

  Date: 02/01/2024

  Thank you for the response but again the point has been missed. At no point prior to the purchase was the extra space needed to be installed conveyed by the vendor or yourself and no one has assisted us with that error. Not until installed was this discovered. Had it been known, obviously it would not have been purchased. That is the point of contention.

• Review fromTony L

  Date: 14/12/2023

  1 star

  Tony L

  Date: 14/12/2023

  ** *** ******** ********** **** **** ****** - terrible customer service after purchase.
  They will pass the buck to different departments until you get fed up being tied up on the phone for hours.
  Definitely Do Not Plug in your new appliances they will consider it installed and non acceptable for any return or exchange even before the 7 day return policy stated on their website
  **** ******* 
  

  Canadian Appliance Source

  Date: 26/12/2023

  Dear **** *******,

  
  

  Thank you for your feedback.

  
  

  We apologize for your experience.This is certainly not an experience we wish for our customers.

  
  

  Our records show that your ** refrigerator was delivered on December 08th of 2023.

  
  

  Following your request to return the unit, your request was unfortunately declined as it voids our return policy.

  
  

  CAS does not accept returns on appliances which have been installed/plugged in or used.

  
  

  We apologize for any inconvenience caused due to this.

  
  

  Kind regards,

  
  

  CAS

• Review fromMarcy & Joey B

  Date: 13/12/2023

  1 star

  Marcy & Joey B

  Date: 13/12/2023

  The customer service has been horrific. We purchased a new range and the company sent us a used and damaged stove. We contacted the store who told us there was nothing they could do and that we needed to contact the after sales via email. It took several days for them to return our initial email and they suggested that we use soap and water. We declined that offer and then a number of days later offered us a 20% discount. We again declined the offer and requested they send us a new stove like the one we had purchased. They did agree to send us a new stove and pick up the used one they sent us. Unfortunately the used stove they sent us did not have proper legs on the stove (remember, its used), it has now left large scratches our floor. We have been trying to get someone to listen to our issue, however, 3 weeks have passed and we have yet to hear from anyone on how to resolve the issue with our floor. Also, to make matters worse, the new stove we did eventually receive did not with the griddle that was suppose to be included. We have yet to receive it. ** ******** ********* **** ********** this company provides no after service. Once they have your cash in hand, they wash their hands of you. ** * ***** ***** * **** **** ****** * ******
  

  Canadian Appliance Source

  Date: 26/12/2023

  Dear ***** * **** ****,

  
  

  Thank you for your feedback. Your feedback is important for us.

  
  

  We are sorry to learn that your ***** range arrived damaged.

  
  

  CAS receives all of the products we sell directly from the manufacturer, in their original packaging.

  
  

  We do not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective or damaged.

  
  

  An appliance is not unboxed until it is out for delivery.

  
  

  As the range was accepted at the time of delivery and the bill of lading was signed indicating that there were no damages to the unit, CAS offered you a 20% compensation to keep the unit as is.

  
  

  However, as this offer was refused, CAS issues a brand new replacement which was delivered on November 25th of 2023.

  
  

  We can see that the missing/damaged part has been ordered through Canadian Appliance Source on December 11th of 2023.

  
  

  For any further assistance, you may reach out to our After-Sales Team directly.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromLucy D

  Date: 11/12/2023

  1 star

  Lucy D

  Date: 11/12/2023

  Terrible service. I bought a washing machine from CAS one year ago. I bought the extended warranty for $300 to cover myself in case there were any issues. That was a huge mistake. The company’s CAS uses for the extended warranty is ** ********* then they contract it out to ***** ****** ********* My washing machine started leaking a year after we got it. I put a claim in with the extended warranty company on November 5, they came on the 14 to diagnose it and I haven’t heard anything since. I have called all of the companies including CAS since I bought the warranty from there and they tell me there’s nothing they can do about it. ** *** ***** **** ******** They take your money and do not provide a service.
  

  Canadian Appliance Source

  Date: 19/12/2023

  Dear **** ******,

  
  

  Thank you for sharing your concerns with us.

  
  

  We would like to apologize for the issues you are experiencing with your ********** washer.

  
  

  Please note that CAS does not manufacture any of the appliances we sell and unfortunately, functional issues do occur, even with new appliances. 

  
  

  CAS, as an authorized retailer does not have much control over how these warranty service calls are dispatched.

  
  

  As per our records, our After-Sales Team has reached out to ** ******** to escalate the matter on your behalf.

  
  

  You can expect a response from our After-Sales Team shortly.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromOleg T

  Date: 09/12/2023

  1 star

  Oleg T

  Date: 09/12/2023

  I want to write to adequate people that the CAS company represented by Woodbridge is very unworthy of visiting.
  Here's my case. I read on the website that they are open on Saturday.
  So as not to waste time during working hours during the week. I decided to come to their show room to buy goods from the show room.
  It is written on the website that goods from the showroom can only be purchased by being present in the store.
  Adip met me in the show room and agreed to sell me the goods from the show room, having gone through all the stupid procedures
  (Stupid because the goods from the show room are sold "as is" This phrase contains the whole meaning, which is why I signed a paper.)
  They forced me to take photographs and send them by email. Those. I spent 50 minutes to see them, it took 30 minutes to do paperwork.
  and then the journey home is 50 minutes. Another young man comes up and with a smile from ear to ear says that they can’t give me any goods
  from the show room today because the warehouse is closed,I do not take goods from the warehouse, just imagine, there is no loader and the company cannot work.
  *** ******* * ***** ****** * **** ** **** **** ** ***** ** **** *** **** ***** ********.
  There are 10 people sitting in the show room and they can’t help in any way. I believe that they are not worthy of working in your company
  because they do not know how to solve problems on the spot. I also think that on the website you should write that
  on Saturday you do not serve clients because the movers do not work. I value my time wasted on your terrible service, which brought me losses of 100 dollars..
  and until you compensate me, I will tell this unpleasant truth. ***** ******* *** ****** ***** **** ******** I realized that now I am wasting my time writing this review.
  *** *** **** *** ****** ** *** ****** ** *** *** **** ***** ** **** ******** ** *********
  

  Canadian Appliance Source

  Date: 19/12/2023

  Dear **** *********,

  
  

  Thank you for taking the time to share your feedback with us.

  
  

  We would like to apologize for your experience. This is certainly not an experience that we wish for our customers.

  
  

  Please understand that customers are required to inspect display or floor-models before they purchase the unit.

  
  

  Floor-model sales are final sales.

  
  

  Taking pictures of the floor model appliance is a standard procedure that all sales representatives need to complete before they finalize an order with a customer.

  
  

  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?

  
  

  Unfortunately, we are unable to find an order under the information provided here. 

  
  

  Thank you kindly,

  
  

  CAS

• Review fromK. K.

  Date: 08/12/2023

  1 star

  K. K.

  Date: 08/12/2023

  This company has very poor customer service once a sale is complete. I purchased 2 dehumidifiers and one of them had an error code the very first day it was plugged in. (EC)
  All we wanted to do was exchange it for a new unit, but CAS said we had to deal with the manufacturer warranty. The manufacturer will buy back the unit, minus the tax, and now we also have to pay a $20 fee if we want to dispose of it properly at our local landfill. Now we have to go and buy another unit, but definitely not with this company.
  

  Canadian Appliance Source

  Date: 16/12/2023

  Dear ****** ****,

  
  

  Thank you for reaching out to us and sharing your concerns.

  
  

  We would like to apologize for your experience. This is certainly not an experience we wish for our customers.

  
  

  Please understand that CAS does not manufacture any of the appliances we sell and as such, we have no way of knowing if an appliance is defective.

  
  

  This is why all our products come equipped with a minimum of one year’s manufacturer’s warranty, to ensure that they are able to stand in and address. 

  
  

  We apologize for any inconvenience caused due to this.

  
  

  Kind regards,

  
  

  CAS

  K. K.

  Date: 23/12/2023

  I appreciate your apology and while I understand your business model, other companies would have been willing to do a simple exchange and deal with the warranty themselves. I had to deal with the manufacturer, which covered the cost of the unit but did not include the tax. I am now out that tax amount plus the amount to pay a disposal fee at our landfill. Now I have to buy another unit somewhere else.

• Review fromSachin M

  Date: 05/12/2023

  1 star

  Sachin M

  Date: 05/12/2023

  I go with sales guys suggestions and bought everything whatever he suggested, It was not mentioned that they have 7 days return policy. Not I just want to exchange and they said its final sale. I'll never buy from this place and never suggested anyone to buy from this store.
  The item is never used and they ask me send photo and I did and I got reply they cannot do anything. * ******* ** *** *** ****** ****** ***** ****** **** ***** ** **** ****** *** ** ****** They service is worst in Canada.
  

  Canadian Appliance Source

  Date: 19/12/2023

  Dear ****** *****,

  
  

  Thank you for your feedback. Your feedback is important for us.

  
  

  We apologize for any inconvenience caused by your order.

  
  

  As per our records, we can see that your appliances were delivered on October 14th of 2023.

  
  

  Our return policy is publicly available on our website and it is easily accessible to all customers.

  
  

  We can see that our After-Sales Team had requested for additional information in order to review your request for the AVG range hood.

  
  

  However, on December 05th of 2023, your request was declined as it did not meet the terms of our return policy.

  
  

  In this case, ventilation sales are considered final sales.

  
  

  Thank you kindly,

  
  

  CAS

  Sachin M

  Date: 20/12/2023

  Yes I understand the policy is in website and not everyone visit your website for policy. I go with the recommendations from your Salesperson to purchase my appliances and but he failed to make me understand regarding return policy. Salesperson's job is not just to sale the items but also make customer understand the policies and also ask the requirement as well. For example, my ceiling is 8 ft. height and he sold range hood which fit in 12 inch ceiling height. And with big companies its really easy to replace if items are as it is and they ask the customer requirements as well. I was never told that range hood is final sale, if I knew it I would have been bought later on. So, please add new policy where Sales person ask the requirement with customer and then only sale the items, not just sale to make profit or commissions. Thank you so much for your reply.

• Review fromJohn M

  Date: 05/12/2023

  1 star

  John M

  Date: 05/12/2023

  Awful service!!! When our range arrived damaged, they could care less. They had their money and they just referred us to the manufacturer. They didn't follow through on anything they mentioned and they gave me conflicting information day-to-day. While some retailers have agreements with manufacturers to handle returns, CAS does not therefore they provide absolutely no after-sale service and in a nutshell, they don't care once they have their money. When I went into the store (I bought 6 appliances there) the manager wouldn't even give me the time of day. ** *** **** *****
  

  Canadian Appliance Source

  Date: 13/12/2023

  Dear **** *********,

  
  

  Thank you for sharing your feedback with us. Your feedback is important for us.

  
  

  We regret to learn that your ********** range arrived with a defective drawer.

  
  

  Please understand that product defects are subject to manufacturer warranties.

  
  

  The manufacturer's first port of call would be to service your appliance.

  
  

  However, after many attempts at service with the underlying issue still persisting, the manufacturer may decide to replace the unit.

  
  

  Our records show that an appointment was booked on November 24th with a certified Whirlpool technician.

  
  

  Would you kindly reach out to our After-Sales team if you are still experiencing issues with the range?

  
  

  Thank you,

  
  

  CAS