Reviews
This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 389 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSophie H
Date: 04/12/2023
1 starSophie H
Date: 04/12/2023
Bought a fridge on Nov 24, 2023. It was delivered and installed Nov 25, 2023 and on Nov 26, 2023 it had an EC error code. I looked online to find out what an EC error is and found out its an issue with the mother board and that a technician was needed. Being the weekend I called the manufacturer directly and they opened a case. I wrote to CAS customer service asking that they pick up the fridge and send me a new seeing it was less than 24 hrs old. I was told they would escalate the issue with the manufacturer bc they needed a technician to see the unit first. More than a week later no technician, 4 phone calls to the manufacturer and 2 emails to CAS aftercare support. Called CAS and the most robotic speaking gentleman answered and kept repeating that it was the manufacturers issue. He was not helpful at all, did not offer to escalate to the manufacturer or anything. Basically, you are on your own once you pay and get the product. Fed up I asked that they pick up the unit and refund me and he said no. I hung up on hm in frustration. Never again will i deal with CAS. I am now on the phone again with the manufacturer ..
Canadian Appliance Source
Date: 13/12/2023
Dear Sophie *****,
Thank you for sharing your concerns with us.
We are truly sorry to learn that you are experiencing issues with your new ******* Refrigerator.
Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.
As per our records, we can see that the service call was dispatched to **** ******* ******.
Our After-Sales Team have escalated the matter with the manufacturer.
Kind regards,
CAS
Review fromKengL
Date: 29/11/2023
1 starKengL
Date: 29/11/2023
Extremely poor after sales service.
My dryer was delivered Nov 11, 2023. I noticed the drain hose was not secured and had to put in a service call. Drain hose was attached Nov 14, 2023
My dryer started making a very loud noise while spinning after 2 times of use. I contacted the sales rep by email twice and did not get a response.
Since then I have been on the phone trying to get somebody to look at the dryer with no success so far. I keep getting transferred from person.
Aside from that, I told the sales rep at *** ******** ******* Barrie I wanted the ********** washer dryer in the store. He sold me a different model. By the time I realized his mistake, I was told it was too late to do an exchange.
** ***** ****** *** ***** **** ** *********** I've never had a bad experience buying a washer dryer. **** ** *** ***** *****Canadian Appliance Source
Date: 04/12/2023
Dear **** ***,
Thank you for taking the time to share your concerns with us.
We regret to hear about the issues you are experiencing with your appliance.
We can see that your ********** washer and dryer was delivered on November 11th of 2023.
Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.
As per our records, a service call has been dispatched to ***** **********.
For any further assistance, please reach out to us at **********@*****.ca
Kind regards,
CAS
KengL
Date: 06/12/2023
I believe that the dryer sold to me was defective. It did not arrive in a box.
I yet to receive a service call from ***** **********.
This is the only company I know that washes their hands off you once they get their money from selling the appliances.Review fromElizabeth M
Date: 27/11/2023
1 starElizabeth M
Date: 27/11/2023
We bought $30K of ******* appliances for our new kitchen from Canadian Appliance Source. The dishwasher didn't work upon installation. A repair person came (a week later) and fixed it. It is now month 4, and we have had it break down 5 times over the last 4 months. ** **** * ***** ********* and wind up washing dishes by hand for a week at a time until they can schedule us in for a repair (a week out). I have attempted to speak to someone at Canadian Appliance Source, and they literally will not even allow me through to someone in the office. They say it is not their problem and want nothing to do with me. I am filing a legal claim in small claims court for breach of implied warranty. ******* * **** ** ********* ******* ********* **** ** *** **** ***** ******** ** * ****** ** ****** *** **** *** ********* ****** ** *** ******* ********* ******* Super frustrating.Canadian Appliance Source
Date: 04/12/2023
Dear ********* ********,
Thank you for taking the time to share your feedback with.
We regret to hear about the issues you are experiencing with your dishwasher.
Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.
Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?
Unfortunately, we are unable to find an order under the information provided here.
Thank you kindly,
CAS
Review fromFranco S
Date: 25/11/2023
1 starFranco S
Date: 25/11/2023
Went in September to look for appliances. Decided on the ones I wanted to buy and waited until Black Friday/Boxing month "deals". Sales person called me in November to tell me that there were great deals available and to book the price and have it delivered any time in the future. I went there and saw that they had raised the prices of all the appliances (some as much as 50% then slashed the ****** price and made it look like they were giving you a deal. Some appliances ended up being even more expensive than the price I had noted in September. **** * *****Canadian Appliance Source
Date: 04/12/2023
Dear ****** **********,
Thank you for sharing your feedback with us. Your feedback is important for us.
We regret to learn that your experience with CAS has been less than adequate.
Please note that our prices can change on a daily basis depending on what rebates are offered from our manufacturers.
Pricing can change when a manufacturer's rebate either starts or is ended.
Moreover, in regards to your price lock statement, if you see that the advertised price of one of your items decreases on our website, you can contact CAS and we will adjust this to match your invoice.
We hope that you have been able to find your appliance at another competitor.
All The Best,
CAS
Review fromVicki P
Date: 17/11/2023
1 starVicki P
Date: 17/11/2023
** ***** *** * **** **** * **** ****** * ***** **** ****** *** Purchased a stove, **********. Never worked properly always giving error codes and oven temperatures are not stable. This stove is a lemon. The lack of assistance has been beyond deplorable. Sales person - not their job, their job is to sell, ********** says deal with CAS, CAS says deal with **********. CAS service team is ************* and dismissive. I know they push web queries to showcase their inventory....****** **** **** *** ******* ** ****** **** ****. A company is defined by what they do after a sale. We still have a stove that is a lemon. CAS only cares about the sale.. Short sighted behaviour. We have begged for assistance to solve our issue. **** **** *** ***** ********* Would never recommend.Canadian Appliance Source
Date: 22/11/2023
Dear ***** *****,
Thank you for taking the time to share your concerns with us.
We are truly sorry for the issues you are experiencing with your ********** stove.
Our records show that the stove was delivered last year in November 2022.
Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.
The manufacturer's first port of call would be to service your appliance.
However, after many attempts at service with the underlying issue still persisting, the manufacturer may decide to replace the unit.
We can see that our After-Sales Team has currently escalated your file with the manufacturer and will be reaching out to you once they receive an update from them.
Kind regards,
CAS
Review fromMarilyn K
Date: 17/11/2023
1 starMarilyn K
Date: 17/11/2023
If you need something delivered to a condo, DO NOT order from Canadian Appliance!
My condo has very strict rules for booking an elevator. Waiting to get your “window” the night before delivery is not feasible as I must book it at least 24 hours in advance.
Despite making this very clear to the salesperson, and being assured that it wouldn’t be a problem having it delivered between 9-1, I got a call the night before to say my window was 11-3.
Customer service said they could see the emails from my salesperson requesting 9-1 but she said there was no guarantee, and the delivery was scheduled for 11-3 with no possible way to get a window confirmed any earlier. I cancelled the delivery.
I spoke with my salesperson the next morning. He was very ****, saying that I should have ignored the call and just believed he had arranged it. I asked if he could request another date, with a 9-5 or 1-5 window and email me when it was confirmed. He said he would not send me an email as there could be no guarantee as “things can happen that couldn’t be prevented”. I explained that I am aware that trucks can break down, etc. and would would have understood a call the same day to say there was a problem but he still wouldn’t confirm a delivery time with an email.
I asked him to cancel the order as I would seek another company. I was able to purchase it (for $200 less than than Canadian Appliance!) and despite having a similar policy about calling to advise the “window” the night before, they understood my predicament and made arrangements AND sent me an email confirmation.
Still waiting for my refund to be processed…Canadian Appliance Source
Date: 22/11/2023
Dear ******* ******,
Thank you for taking the time to share your concerns with us.
We regret to learn that your experience has been less than adequate with CAS.
We would like to apologize as our delivery company could not accommodate your request.
Unfortunately, due to the vast amount of deliveries and areas we service on a daily basis, sometimes it is not possible to route the time requested.
This is why our Customer Care Team cannot stress enough that this would be a request ONLY and may not be guaranteed.
In regards to the pricing, please note that our prices can change on a daily basis depending on what rebates are offered from our manufacturers.
Pricing can change when a manufacturer's rebate either starts or is ended.
Please note if you find an advertised lower price online or in print at another appliance retailer before you buy your appliance from CAS or prior to delivery of your appliance, we will match the qualifying price.
Our records show that your order was eventually canceled on November 13th of 2023 and your refund was processed on the same day.
We apologize for any inconvenience.
Thank you kindly,
CAS
Review fromKashif A
Date: 16/11/2023
1 starKashif A
Date: 16/11/2023
Worst Post-delivery Customer service,
Don't ever buy from them. Facts
1. Their promised delivery date is always off. Read others reviews. I got mine delivered on next day, even after my agent confirmed with me verbally and via email.
2. Read all their policies before dealing with them.
3. They are in such a hurry to sell, not just what you came to buy, but also the added insurance
4. They don't care about your existing setup. Even after I told my sales rep about my existing model and space capacity, she continued to sell me the wrong item.
5. The delivery service they use is terrible. Once again, they are in a hurry to do their job. They won't bother to fit the item where it is supposed to go. Had they tried to fit it into place, which it didn't later, I would have returned it on the spot
6. After-sales service is atrocious. Just because I plugged in the refrigerator before trying to fit it in its final place, they said it could not be returned.
7. Their sales price is not so great, ****** * *** ***** * ***** * ***** **** *** ******* *** ***** **** ******* **** ******* *** **** ** *** ** *********** ***** *********Canadian Appliance Source
Date: 22/11/2023
Dear ****** ****,
Thank you for taking the time to share your concerns with us.
We regret to learn that your experience has been less than adequate with CAS.
We regret to learn that you are not pleased with your appliance.
Please understand that we do not accept returns on products that have been used.
This policy is comparable to most major appliance retailers and is posted on our website as well as on the invoice you received.
Please understand that the specifications for this unit were provided to you at the time of purchase.
Customers do have the option to refuse an appliance upon delivery if it does not fit.
The delivery team would have returned the unit to CAS, without you being involved in the After Sales process.
Furthermore, please note that our prices can change on a daily basis depending on what rebates are offered from our manufacturers.
Pricing can change when a manufacturer's rebate either starts or is ended.
Please note if you find an advertised lower price online or in print at another appliance retailer before you buy your appliance from CAS or prior to delivery of your appliance, we’ll match the qualifying price.
For more on our price match policy see here ****************
Thank you kindly,
CAS
Review fromdwayne v
Date: 10/11/2023
1 starTotal BS company!
Bought a downdraft that was the wrong size. Called to return to buy a diifferent MORE EXPENSIVE one, and they said no returns on ventilations systems.
Went through the website and buying process online for another unit. at NO point did a warning come up saying FINAL SALE.
STAY AWAY!!!!Review fromJackie F.
Date: 05/11/2023
1 starJackie F.
Date: 05/11/2023
I will never purchase anything from this company ever again! I ordered a washer and dryer that was supposed to be delivered 2 days later. I needed one bad, never had one for almost a month they told me they would call first and give a 3 hour window the day before. I took the day off work and nobody called or even showed up!! ***** *** I cancelled my ordered as I would not want to have to deal with them ever again!! It took over 3 weeks to get my money back and I just got the runaround, **** *** ***** ** **** ****** I do NOT recommend buying anything here! * ****** **** ***** ********** *** *** **** ***** **** ** *********Canadian Appliance Source
Date: 08/11/2023
Dear ****** *****,
Thank you for taking the time to share your feedback with us. Your feedback is important for us.
We regret to learn that your experience has been less than adequate with CAS.
We strive to keep our inventory up-to-date, but sometimes unforeseen circumstances such as back-orders from the manufacturer can lead to temporary delays.
We understand how frustrating this can be and we apologize for any inconvenience.
We are happy to learn that you were able to purchase your washer from a competitor.
Thank you kindly,
CAS
Review fromIsabel M
Date: 03/11/2023
1 starIsabel M
Date: 03/11/2023
I purchased a fridge and stove two weeks ago. There are problems with both appliances and they will not support in anyway! The fridge and stove are both ********* products. The fridge came without leveling feet even though the manual says they should be there! The fridge is actually on rollers! Why why why would anyone sell a fridge on rollers? They’ve sent service twice now and service which is third-party takes videos to send to ********* who is less than helpful and basically were stuck with this ****** refrigerator. The same goes for the range many cosmetic issues as well as functional issues and I tried to return it but no one is helpful. **** **** ** **** They just sell the stuff and run.Canadian Appliance Source
Date: 08/11/2023
Dear ****** ******,
Thank you for taking the time to share your concerns with us.
We regret to learn that your ********* refrigerator arrived with missing parts.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. We do not sell refurbished appliances.
As such, we have no way of knowing if an appliance is missing any parts.
Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?
Unfortunately, we are unable to find an order under the information provided here.
Once received, our After-Sales Team will be more than happy to escalate the matter with the manufacturer directly.
Thank you kindly,
CAS
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.