Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canadian Appliance Source has 42 locations, listed below.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
• 

  Canadian Appliance Source

  5 - 65 Dufflaw Rd North York, ON M6A 2W4

  
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  Canadian Appliance Source

  G12 & G13 - 4336 King St E Kitchener, ON N2P 3W6

  
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  Canadian Appliance Source

  G007 - 3487 Wyecroft Rd Oakville, ON L6L 0B6

  
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  Canadian Appliance Source

  110 - 30 Great Lakes Dr Brampton, ON L6R 2K7

  

Review Details

• Review fromTOBI M

  Date: 02/11/2023

  1 star
  Received Defective Washer - No Accountability. I recently bought a ** washer and dryer from Canadian Appliance Source (CAS). The washer failed on it's first wash. ***** ****** * when buying from CAS you are dealing with 3 companies (CAS, the delivery company, and the product manufacturer/Canadian distributor). I was bounced between them with no one being able to help me - all saying it's the others' issue. CAS was sending me emails asking me for pictures and not returning my calls. ** sent a Tech over; the machine is defective and needs parts replaced. Should I not be getting a new machine? ** is telling me to call CAS for a new machine, and CAS telling me to call **. Doesn't anyone stand being their products or care about the customer anymore? With this washer & dryer I've bought 7 appliances from CAS - NEVER again!

• Review fromDavid M

  Date: 31/10/2023

  1 star

  David M

  Date: 31/10/2023

  I was advised to buy an electrical converter for my ***** dishwasher because it would come with a “European” plug-in. Upon opening the dishwasher box, it had a North American plug-in. I opened the converter box, to ascertain my understanding.
  I called customer service, as I was directed to do, to be forwarded to another department, which could not issue me credit, nor could the person connect me to a manager, as company policy does not allow managers to talk to customers. The representative also could not email me the further contact, as they are forced to use their personal equipment, and she quite rightly so, did not want to expose her contact information with a customer. She re-directed me to contact my sales representative, which I have. ***** ******** ** * ******* ******* ***** ** ***** *** I have no chance of understanding, the sales representative advised me that his hands were tied by policy.
  They will not refund me my unnecessary expense. ** ******** **** ** * *****
  

  Canadian Appliance Source

  Date: 08/11/2023

  Dear ***** ********,
  
  
  
  Thank you for taking the time to share your feedback with us.
  
  
  
  We apologize for your experience with CAS.
  
  
  
  As per our records, we can see that your ***** dishwasher was picked up on October 13th of 2023.
  
  
  
  The ***** junction box is sold separately. As such, you were unable to submit our Returns & Exchanges form as per our 7-day return policy.
  
  
  
  We can see that a member from our After-Sales Team has reached out to assist you with the return of the junction box on November 08th of 2023.

  
  

  As soon as the requested information in received, our After-Sales Team will be able to further assist. 
  
  
  
  Thank you kindly,

  
  

  CAS

• Review fromDylan B

  Date: 26/10/2023

  1 star

  Dylan B

  Date: 26/10/2023

  AWFUL experience. ********* ********* ******** ********** They **** customers by securing a 25% restocking fee if you want to return a product. They remove packaging prior to arrival without any consent in an effort to secure that fee. ***********
  

  Canadian Appliance Source

  Date: 04/11/2023

  Dear Customer,

  
  

  Thank you for sharing your feedback with us. Your feedback is important for us.

  
  

  We are sorry to learn that you had a negative experience with Canadian Appliance Source.

  
  

  Please note that all CAS authorized returns and exchanges on undamaged products that have been opened, and not used, are subject to a 25% restocking fee plus applicable delivery charges.

  
  

  Our delivery team is responsible of unboxing large appliances such as fridges, stoves, washers and dryers.

  
  

  This is to ensure that the customer inspects the appliance for any concealed damages and to make sure they received the correct model number ordered.

  
  

  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?

  
  

  Thank you,

  
  

  CAS

• Review fromGD

  Date: 25/10/2023

  1 star

  GD

  Date: 25/10/2023

  ***** ******* *** **** ***** ********** *********. Here's my experience.I went to the store searching for a washer and dryer that would fit my laundry closet, which is just 27" wide. To my surprise, one of the washers measured only 26.5"! The salesman even confirmed that this particular washer is one of the slimmest models. So, I was excited to buy it.The problem started on the day of delivery. When the delivery team arrived, they removed all the packaging, including plastics, and broke the styrofoam outside our home, on the street outside our building, keeping them in their truck. They did not conduct a walkthrough to the appliance's final destination, as mentioned in their delivery process and preparation steps video (starting at 0:48). They did not identify potential challenges with the installation but simply unpacked the appliances on the street outside our home and brought the units directly inside.When they tried to install the washer, to our surprise, it wouldn't fit because it measured 27" in width. The delivery person led us to believe that the units might fit into our space if we removed the closet trim, and we arranged for a later installation, so we accepted the order. However, when we asked someone to look into removing the trims, we realized that the washer still would not fit because there wasn't enough space to pivot the machine into the laundry closet. Therefore, we decided to return the machines.This is where our nightmare began. CAS was charging us a 25% restocking fee for each of the machines, which seemed ridiculous since it was not entirely our fault. We made several attempts to have them remove the restocking fee, but they only reduced it to 15% and offered us "discounts" to offset the cost. After numerous appeals, we ended up with a compact-sized machine at the price of a full-sized machine, plus more.** ****** *********** ****** * ***** ********** * ********* **** *** ** **********
  

  Canadian Appliance Source

  Date: 03/01/2024

  Dear ***** **,

  
  

  Thank you for taking the time to share your concerns with us.

  
  

  We are sincerely sorry for your experience.

  
  

  Please understand that CAS make an exception to exchange the laundry appliances for you.

  
  

  The appliances will need to be sold on the floor at a much discounted price.

  
  

  As per our records, we can see that your exchange was successfully completed on October 23rd of 2023.

  
  

  Should you have any questions or concerns, do not hesitate to reach out to us.

  
  

  Kind regards,

  
  

  CAS

  GD

  Date: 04/01/2024

  After receiving the replacement machines, I discovered that they did not install the stacking kit properly. They installed only one bracket on one side instead of both. They had to send a “more experienced” team to install a new set of brackets!
  I requested several times for an escalation manager to call me but it was totally ignored. After all the stress and this very unpleasant customer experience, their only response was, “We sincerely apologize for all the inconvenience caused.”

• Review fromD. C.

  Date: 23/10/2023

  1 star

  D. C.

  Date: 23/10/2023

  Horrible delivery and customer service, bought fridge, delivered on Oct. 4th. Fridge was not put in place, left way out on floor. When I myself went to put it in place fridge would not fit and my hardwood floor had major gouges which were hidden under the fridge which I believe was the reason was left out and I also think they may have realized it was not going to fit. I filed a claim with Canadian Appliance Source and was denied apparently due to the fact I signed for delivery of the fridge. Their website says you have 48 hours after signing if you find concealed damages, and I filed the same day of delivery. If I had of known fridge would not fit I would have kept my old fridge, they wanted 25% approx. $450.00 restocking fee. I have now had to pay $536.00 to reconfigure my cupboard for the fridge to fit, $146.00 to have the fridge levelled and my hardwood floor cannot be repaired. In all my years of buying appliances this is for sure the worst experience ever. They accept no responsibility for anything.
  Thankyou
  

  Canadian Appliance Source

  Date: 06/11/2023

  Dear ****** ******,

  
  

  Thank you for taking the time to share your concerns with us.

  
  

  We would like to apologize for your experience, This is certainly not an experience we wish for our customers. 

  
  

  Please note, when accepting delivery from a 3rd party delivery service, the 3rd party would be responsible for all liability, damages, and claims that may arise due to the delivery of services provided.

  
  

  Customers do  have the option to refuse an appliance upon delivery if it does not fit.

  
  

  The delivery team would have returned the unit to CAS, without you being involved in the After Sales process. 

  
  

  As per our return policy, all CAS authorized returns and exchanges on undamaged products that have been opened, and not used, are subject to a 25% restocking fee plus applicable delivery charges.

  
  

  Thank you kindly,

  
  

  CAS

  D. C.

  Date: 09/11/2023

  The problem being they did not put the fridge in place, left it out on floor so I did not know it didn’t fit until they were long gone and I stated over and over again I believe they left it out so I wouldn’t see the damage they did to my hardwood floor which is costing me big bucks to repair it. If you would have been kind enough to send someone out to see this for yourself perhaps you would have had a different opinion and just maybe realized my major complaint. Very poor customer service I must say. My pictures tell the true story.
  And further more why would you charge me a restocking fee to return a fridge that didn’t fit and as result I had to pay for cupboard to be refigured.

• Review fromNatasha D

  Date: 20/10/2023

  1 star

  Natasha D

  Date: 20/10/2023

  Ordered appliances for a commercial project. I was promised the items were in stock and promised a delivery date.
  Now it is 2 weeks past my promised delivery date and am I am still waiting and hit with an unexplained $175 fee or the delivery will not be completed.
  * ******** ********* *** ** *** ***** ******* *****
  

  Canadian Appliance Source

  Date: 06/11/2023

  Dear ******* ** *****,

  
  

  Thank you for taking the time to share your feedback with us.

  
  

  Your feedback is important for us.

  
  

  We regret to hear that your order has been affected by manufacturing delays.

  
  

  Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.

  
  

  However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.

  
  

  In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock. 

  
  

  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?

  
  

  Unfortunately, we are unable to find an order under the information provided here. 

  
  

  Thank you,

• Review fromBrad B

  Date: 19/10/2023

  1 star

  Brad B

  Date: 19/10/2023

  Not recommended. I purchased a six appliance package for my newly renovated kitchen in Calgary and have been unable to get them installed. CAS uses a third party install service called ***** *********** **** and they are completely inept. I am left with all appliances in boxes and searching for my own installer.
  Prices seemed decent in store but only buy if you plan on installing yourself.
  Very disappointed!
  

  Canadian Appliance Source

  Date: 06/11/2023

  Dear **** ********,

  
  

  Thank you for taking the time to share your feedback with us.Your feedback is important to us.

  
  

  As per our records, we can see that your appliances were delivered on October 11th of 2023.

  
  

  CAS offers installation for washers and electric dryers only.

  
  

  However for other appliances such as fridges, stoves, cooktops and dishwashers, we recommend ***** *********** who are our third party installation company. 

  
  

  We are sorry to learn that you did not find their service up to standard.

  
  

  Should you have any other questions or concerns, do not hesitate to reach out to us.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromMike O

  Date: 16/10/2023

  1 star

  Mike O

  Date: 16/10/2023

  I have purchased an appliance from CAS *** * ***** ********* ******** **** **** **** **** *******. Delivery service is dismal at best and their customer care after delivery is much worse. If you have a problem with whatever you’ve purchased from them you will get zero support from CAS. They do not provide any service nor do they stand behind the products they sell. ***** * ********* ******** ****** ***** *** ***** ******** **** ******
  

  Canadian Appliance Source

  Date: 06/11/2023

  Dear ****,

  
  

  Thank you for taking the time to share your feedback with us.Your feedback is important for us.

  
  

  We regret to learn that your experience has been less than adequate with CAS.

  
  

  As per our records, we can see that one of our Customer Care Team member reached out to you on October 20th of 2023 and left a voice message to find out about the issues you are experiencing with your **** range.

  
  

  Would you kindly reach out to our After-Sales Team at **********@*****.ca to provide more information so that we can address your concerns directly?

  
  

  Our After-Sales Team will be more than happy to escalate the matter on your behalf.

  
  

  Thank you,

  
  

  CAS

• Review fromNic

  Date: 12/10/2023

  1 star

  Nic

  Date: 12/10/2023

  I purchased a washing machine that was too wide to fit through the opening into my laundry room in my very old house. The machine had some unaccounted for plastic pieces on the back preventing it from sliding through the doorway. I wanted to exchange it for a new one that would fit. I wanted my appliance, but it didn't fit. I wanted one that fit. I contacted the salesperson who told me I had 48 hours from the time of pick up to submit a request for an exchange.
  At the time of purchase, the salesperson did not inform me of their return policy, which requires a 25% restocking fee. I feel I was deliberalely distracted by the policy he did tell me, which was I had 48 hours to return it if it had any damages. When I picked up my appliance at the warehouse, the attendant also reiterated that policy but didn't tell me of the actual return policy. In addition, this policy is not on the release form that I signed to get my appliance or the purchase receipt. Also, this is the second appliance I have purchased from CAS. The first salesperson also did not inform me of the return policy. When I picked up that appliance, the attendant also did not mention the return policy, rather, again they both brought the 48 hours to return if damaged policy to my attention.
  Not one person at the company directed me to look at the return policy on their website where I was told by customer service 'it's publicly available'. Because it involves such a steep surcharge, and because there is consistent non disclosure of their policy, I consider this to be a deceptive practice. I would not have proceeded with either purchase if I had known. Entering into an agreement that involves a financial penalty for the consumer without consent or awareness of the penalty is deception. I can't afford to pay them 25% to take back their product, so I "preferred" to keep it and inflict damage on my doorframe. It's truly unethical. Failing to state an important fact about their service is WRONG.
  

  Canadian Appliance Source

  Date: 01/11/2023

  Dear ******,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to hear that your experience has been less than adequate.

  
  

  As advised by our team, yes, the return and exchange policy is made available for customers to review, prior to purchasing their appliances.

  
  

  Please understand that the specifications of this unit were provided to you at the time of purchase to ensure that they meet your home requirements.

  
  

  This unit, upon return, would have been significantly discounted to be sold as a floor model, hence why a restocking fee was applied, per industry standards.

  
  

  Kind Regards,

  
  

  CAS

• Review fromCristina M

  Date: 06/10/2023

  1 star

  Cristina M

  Date: 06/10/2023

  I purchased a microwave and they told me is going to be delivered in a week I wait for 6 weeks and when I request my refund they said they take up to 10 days and also for my 400 dollars they took away 60 because processing feeds when asked why they said is the way they work taking money away from customers Very disappointing customer service
  

  Canadian Appliance Source

  Date: 01/11/2023

  Dear ********,

  
  

  Thank you for sharing your feedback.

  
  

  We regret to hear that your experience has been less than adequate.

  
  

  Please understand that when you cancelled the microwave, the ******* rebate was no longer applicable, hence why the price changed and the refund was less.

  
  

  The bundle pricing was only applicable if you had that microwave on the order.

  
  

  We apologize if this was not clearly explained to you at the time of purchase.

  
  

  Kind Regards,

  
  

  CAS