Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canadian Appliance Source has 42 locations, listed below.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
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  Canadian Appliance Source

  2 - 600 Matheson Blvd W Mississauga, ON L5R 4B8

  
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  Canadian Appliance Source

  E4 - 150 Taunton Rd W Whitby, ON L1R 3H8

  
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  Canadian Appliance Source

  2777 23 Ave NE Calgary, AB T1Y 7L6

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  Canadian Appliance Source

  9250 Macleod Trail SE Calgary, AB T2J 0P5

Review Details

• Review fromChan Y

  Date: 02/08/2023

  1 star

  Chan Y

  Date: 02/08/2023

  I ordered the ** ******* *** ** *** washer/dryer combo. Paid my deposit and informed the time would not be in stock until September- no problem.
  A couple days letter I received a call from customer service and they stated the item was discontinued by the manufacturer (weird since the item is brand new). They wanted to know if I would like a refund. No problem.
  They would not do a refund unless I provide my credit card info over the phone. RED FLAG. I was not comfortable providing info over the phone through a non secure (and recorded) method. They would not refund me unless I provided my credit card details.
  I called the manufacturer; they said this item is new, not discontinued, and will be ramping up production.
  This has been the worst experience I’ve had purchasing an appliance.
  There are many security issues and flaws with the company’s process.
  

  Canadian Appliance Source

  Date: 04/10/2023

  Dear ****,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to hear that your experience has been less than adequate and that our team has not provided the correct information from our team.

  
  

  Please understand that when a product is discontinued on our end, it can simply mean that we no longer carry this model - not necessarily that is no longer being manufactured.

  
  

  In regards to your refund, please note that CAS does not store your card details.

  
  

  Similar to other retailers as well as businesses like hotels and resorts, we use a payment processor that creates a "link" to the customer's credit card details that in turn generates an 'identifier' or 'token' so that we are able to charge payments or process a refund without collecting the credit card information again. 

  
  

  To stay compliant with the Payment Card Industry Data Security Standard (PCI DSS) we cannot store card numbers in our system. Therefore, if our backend system was ever hacked, the only information that would be available would be the last 4 digits of the credit card.

  
  

  In your case, we needed to collect the credit car details in order to create a profile for the refund, after which we would only have the last 4 digits of your card.

  
  

  We can see that the details were eventually provided, and your refund was processed.

  
  

  Kind Regards,

  
  

  CAS

• Review fromJoel B

  Date: 31/07/2023

  1 star

  Joel B

  Date: 31/07/2023

  I was looking for a dishwasher, and had a very nice experience in store with Mehdi, the salesperson, who was courteous, professional, efficient, honest and not pushy. He is the only redeeming quality of this place.
  The delivery (and pickup of the old dishwasher), on the other hand, plus the customer service was a complete joke. Delivery was scheduled for between 1pm and 5pm, with a specific ETA of 3:25 pm when I checked the tracking number upon waking up. Instead, I get a call at 9:30 am from the delivery people telling me that they would arrive in half an hour. I rushed to disconnect all the cables from the old dishwasher, but could not empty it of the old water (the drainage pump malfunctioned). The delivery people arrived and delivered the new machine. When they lifted up the old machine, some water fell out, and they refused to take it because there was water in it (which I would have had time to remove had they not arrived 6 hours early). So they left it in front of my door.
  The customer service (Varsha) was equally useless. She did not bother answering the chat service, and after numerous calls, told us that we would have to pay $90 for the delivery people to come back to pick it up. I refused, and she told me that she would call me back to reschedule (which she did not). Instead, I get an email scheduling a pickup... but only if I paid $90 plus tax. At this point, I gave up and took down the machine myself.
  Beyond this, installation was also an issue. When installing the new machine (a floor model), I bought the junction box that the website noted was missing from this model. Yet there was no mention of other important pieces missing, like an elbow connector necessary for the water line, nor a toe panel (which is more cosmetic). I had to buy those parts myself.
  

  Canadian Appliance Source

  Date: 04/10/2023

  Dear ****,

  
  

  Thank you for your comment.

  
  

  We regret to hear that your experience has been less than adequate.

  
  

  It is certainly not what we would wish for any of our customers.

  
  

  Please be advised that your feedback has been forwarded to the concerned departments as we are always looking to improve our service.

  
  

  In regards to the parts, please understand that this appliance was inspected and signed for at the time of purchase, indicating that it was being sold as is.

  
  

  Kind Regards,

  
  

  CAS

• Review fromJim P

  Date: 31/07/2023

  1 star

  Jim P

  Date: 31/07/2023

  I needed an apartment-sized dryer for my tenant that would operate on 120 volts and be non-vented. This was to replace one made by *******, who, it seemed, had gone out of the dryer business. I could not even get parts! I thought CAS would be a good place to find what I wanted, as they had a broad range of manufacturers. Unfortunately, their website did not have filters for my requirements. I found it very cumbersome checking each apartment-sized dryer for all its specifications, so I decided to use the agent that popped up on my screen.
  I talked to him on the phone and gave him my requirements. I ordered the dryer he came up with. The specification rated it 120/240 Volts. I guess he assumed that it was dual-voltage and would work on either; whereas it required a dryer socket that would provide both! When the dryer arrived, it was immediately apparent that it would not plug into a 120 volt socket. I happened to be in **** ***** on another matter. The appliance salesman there found a dryer that met my needs. I ordered that dryer from CAS, thinking that I should give them the business for their trouble. The right dryer arrived and the wrong dryer was taken away. Even though it was CAS’s mistake, they still charged me a 25% restocking fee and shipping for the wrong dryer.
  

  Canadian Appliance Source

  Date: 04/10/2023

  Dear ***,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to hear that your experience has been less than adequate.

  
  

  Please be advised that the specifications of this appliance would have been provided at the time of purchase and it would be the consumer's responsibility to ensure that these meet your requirements.

  
  

  Please note that our policies are completely in line with the major appliance industry.

  
  

  There may be a 25% restocking fee for the return of "unwanted" items.

  
  

  This is due to the fact the appliance would need to be significantly discounted to be sold as a floor model.

  
  

  We apologize if this was not clearly explained to you.

  
  

  Kind Regards,

  
  

  CAS

• Review fromJordan C

  Date: 28/07/2023

  1 star

  Jordan C

  Date: 28/07/2023

  ***** *** ********* *** ******** *** *** ********* ********** ** they do not stand behind the products they sell. Washer was delivered and did not function properly from day 1, informed store and they stated it could not be returned as it had been delivered. Not sure how they can sell products that turn out to be faulty and not allow for a refund and instead defer to the manufacturer to hopefully sort it out. Bad customer service *** * ***** *** ********* ** ****** * **** ** **** **** ** ************** *** *** ******** **** *****
  

  Canadian Appliance Source

  Date: 04/10/2023

  Dear ******,

  
  

  Thank you for your feedback.

  
  

  We regret to hear about the issue which you experienced with your appliance.

  
  

  Please understand that all the products we sell come equipped with a warranty, which is upheld by the manufacturer.

  
  

  Any product defect would be subject to the manufacturer's warranty.

  
  

  Our records show that your appliance was delivered in February and you only contacted us in July, after the manufacturer offered to replace the unit under warranty.

  
  

  You requested that CAS refunds you for the unit instead, which is not a service that we offer, especially given the fact the manufacturer was already replacing the item.

  
  

  Kind Regards,

  
  

  CAS

• Review fromBob S

  Date: 27/07/2023

  1 star

  Bob S

  Date: 27/07/2023

  Buy directly from appliance manufacturer , they have no customer service
  Delivered damaged appliances
  Reported after2 hours
  No replacement
  Sid from this return department was requested to provide contact rather offered 100 dollars for 3000 dollars product
  

  Canadian Appliance Source

  Date: 29/09/2023

  Dear ***,

  
  

  Thank you for your comment.

  
  

  We regret to hear that your appliance arrived damaged.

  
  

  Please be advised that our records show your request to exchange the appliance was damaged as you had proceed to use the unit, despite the damages.

  
  

  Kindly understand that CAS does not take back appliances which have been installed and used.

  
  

  We can also see that our After Sales team offered to initiate a service call with the manufacturer on your behalf and, should they not have been able to fix the unit, they would have replaced it, under the cosmetic warranty which they hold.

  
  

  This was refused.

  
  

  Moreover, our After Sales Team offered $500 for the damages to this unit, which was accepted and refunded.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromSubi A

  Date: 18/07/2023

  1 star

  Subi A

  Date: 18/07/2023

  I am writing this review in absolute disbelief and disappointment with this store. I don’t write negative reviews but this one hit my nerves from the amount of disrespect and contempt I received from this store.
  
  We purchased a fridge from this store on June 1 and the sales advisor Mohitdeep Kahlon said that he is going to send us a $100 visa card, instead of a discount, that could be used anywhere to purchase anything, in two days via email. Two weeks passed, and after receiving no replies to our email, we stopped by the store and were told that he was on vacation. He replied by email the very next day and asked me to call, which I did and he again promised that I will receive it by email in two days. Another two weeks passed and I received a $100 Master card voucher that could only be used for purchasing Whirlpool appliances by June 2024. I emailed again, no response, and called again and Mohitdeep Kahlon says he didn’t know that they couldn’t actually issue open visa cards; he added that he never received my emails interestingly, after replying to my previous email before. I asked him to speak with the manager to find a solution since he promised at the time clearly. The funny thing is, even if he had sent that Whirlpool master card in “two days” as he promised, I wouldn’t have been mad, because we had to change our dryer in the meantime and purchased a Whirlpool one through the Brick (there is a reason why we didn’t go back to CAS again); but his “two days” are total lies apparently, and now I am really angry for the lack of communication as well as that I have been following up on this matter for a whole month when I shouldn’t have to. What am I supposed to do with a Whirlpool master card now? Buying another appliance when I don’t need one???
  
  

  Canadian Appliance Source

  Date: 29/09/2023

  Dear ****,

  
  

   

  
  

  Thank you for taking the time to share your feeedback.

  
  

  We regret to hear that your experience has been less than adequate.

  
  

  Please understand that CAS does not offer the post-purchased pre-paid gift card.

  
  

  This is offered by ********* and has to be claimed through them.

  
  

  We sincerely apologize if this was not clearly explained to you at the time of purchase.

  
  

  We can see that this issue was forwarded to our sales management team and addressed with the concerned representative.

  
  

   

  
  

  Kind Regards,

  
  

  CAS

• Review fromMichael P

  Date: 17/07/2023

  1 star

  Michael P

  Date: 17/07/2023

  The product lines are well known and without a doubt quality products. The problem for me was the follow up sales service. After a few months, one of the burner knobs on our gas stove broke. I went to the Canadian appliance Source store to see if they would be able to point me in the right direction to get a replacement. The comment was, "Not our problem, call the manufacturer!" The sales person then turned around and walked away. You spend almost $2,000. on a stove you would think you would get better service?
  

  Canadian Appliance Source

  Date: 29/09/2023

  Dear *******,

  
  

   

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to hear about the issue that you have experienced with your stove.

  
  

  Please understand that all the products we sell come equipped with one-year's warranty, which is upheld by the manufacturer.

  
  

  This is why you were directed to the manufacturer for assistance as it guarantees a faster response time.

  
  

  However, we apologize if this was not clearly and professionally communicated to you.

  
  

  Your comment will be shared with our management team for review with the concerned department.

  
  

   

  
  

  Kind Regards,

  
  

  CAS

• Review fromkim c

  Date: 09/07/2023

  1 star

  kim c

  Date: 09/07/2023

  Absolutely the worst experience I have ever had!!! ** *** **** ****. When you are buying from them the sales representatives seem great. Once it comes to delivery and installation, well what can I say but please people the "sucker teeth" came out. I bought a stackable washer and dryer unit in May and as of yet it hasn't been installed! 3 charges of 89.95 plus countless hours on the phone and "chat" to try to come to a resolution for not installing them. The first time was that I need to call a plumber to disconnect a hose. Plumber called, second time, my dryer fan needed to be inspected, ****** ******* called. I was assured from their techs that everything was ready to go. Third time they could not locate the stacking kit that was delivered downstairs to the laundry room with the washer and dryer . I do not use my downstairs other than for laundry. "disappeared" after the installation and Joseph crew came that I was not aware Fourth time there was a problem with the dryer vent AGAIN!! All of this in a small area of my basement where I had stackable washer and dryer since 2009!! I have been
  going to the laundry mat for the last 2 months after paying 3 000.00 for a washer and dryer that I cant use because they won't install it.
  

  Canadian Appliance Source

  Date: 25/09/2023

  Dear ***,

  
  

  Thank you for your feedback.

  
  

  We regret to hear about the issue with installation on your order.

  
  

  Our records show that our delivery team tried their best to complete the installation and provided CAS with a video of the issue.

  
  

  The venting outside was not secure, which is why the installation was not completed.

  
  

  Our delivery team asked you sign a waiver so that they could proceed, but this was refused.

  
  

  We can see that you then requested to return the appliances and our after sales team contacted you, but we never heard back.

  
  

  We can only imagine how frustrating this situation has been and sincerely apologize for any inconvenience caused.

  
  

  Kind regards,

  
  

  CAS

  
  

   

• Review fromManjeet G

  Date: 20/06/2023

  1 star

  Manjeet G

  Date: 20/06/2023

  They kept my **** on record and charged twice fraduantly
  

  Canadian Appliance Source

  Date: 13/09/2023

  Dear *******,

  
  

  Thank you for your feedback.

  
  

  Kindly note that CAS did not charge you fraudulently.

  
  

  You were charged for the unpaid merchandise which was in your possession.

  
  

  Your card was refunded as soon as the merchandise was returned to CAS- We can see that this was processed in June 2023.

  
  

  Additionally, please note that CAS does not store any credit cards in our system.

  
  

  Similar to other retailers as well as businesses like hotels and resorts, we use a payment processor that creates a "link" to the customer's credit card details that in turn generates an 'identifier' or 'token' so that we are able to charge payments or process a refund without collecting the credit card information again.

  
  

  To stay compliant with the Payment Card Industry Data Security Standard (PCI DSS) we cannot store card numbers in our system.

  
  

   

  
  

  Kind Regards,

  
  

  CAS

• Review fromWENDY W

  Date: 20/06/2023

  1 star

  WENDY W

  Date: 20/06/2023

  I am extremely disappointed with CAS. I had an ** range delivered and two days later, the front left burner control knob shorted out and sent flames shooting out . I contacted my salesman and was referred to Customer Aftercare. I was instructed not to use the range as it is a Safety Hazard. The stove needs three replacement parts to fix it. I have been without a stove for a week so far. CAS will not return or exchange the stove. The sales man Jason B. passes the buck to **. ** passes the buck insisting the range is fixable. I paid a lot a money for a new stove. What I ended up with is equivalent to an Open Box appliance. I am getting no support from CAS. * ** *** ********* **** *******
  

  Canadian Appliance Source

  Date: 13/09/2023

  Dear *****,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to hear about the issue which you have experienced with your appliance.

  
  

  Please understand that CAS receives all appliances factory-sealed from the manufacturer.

  
  

  As such, we have no way of knowing if an appliance is damaged or defective.

  
  

  This is why all of our products with a manufacturer's warranty, in order to address any product issues.

  
  

  As your appliance was subject to the manufacturer's warranty, a service call was necessary in order to determine next steps in regards to the unit.

  
  

  Our records show that the appliance was replaced with a brand new one under warranty by the manufacturer.

  
  

  Kind Regards,

  
  

  CAS