Reviews
This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 389 Customer Reviews
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Review fromRoss N
Date: 16/06/2023
1 starRoss N
Date: 16/06/2023
* ***** **** **** ******* * * ** ********* They required us to sign off on the product without us being able to view it.
The product wouldn't fit into our cabinet space and they wouldn't assist us at all. They claimed we would have to pay a 25% restocking fee and additional shipping to return it. We just wantd a product that would fi. The product wasn't even out of the boxes. We were not notified of this policy prior, but were told we should have researched that on their website prior.
We were told we should have measured properly, the issue was the combo was attached and didn't separate, that is why it didn't fit. There was nothing that indicated that on their site.
This company has zero customer service or care about clients. * ***** ****** ******* ****** **********
Canadian Appliance Source
Date: 19/09/2023
Dear ****,
Thank you for your feedback.
We regret to hear that your experience has been less than adequate.
Please understands that the specifications of this unit would have been provided at the time of purchase and it would be your responsibility to ensure that these match your personal requirements.
Unfortunately, as the appliance has been unpackaged, we are no longer able to sell this as a brand new item. As such, the restocking fee is applied.
Please note that our policies are completely in line with the major appliance industry.
There may be a 25% restocking fee for the return of "unwanted" items and as such an additional delivery fee would be applied.
If there is damage to the unit or a Manufacturer's Return Authorization has been provided for the appliance, then there would not be any restocking fee or delivery fee.
Our records show that we contacted you last about the return approval in June 2023 and never heard back.
As such, the return approval on your order has been voided.
Kind Regards,
CAS
Review fromDot J
Date: 12/06/2023
1 starDot J
Date: 12/06/2023
On November 29, 2019 I bought a 'new' fridge from Canadian Appliance Source the worst experience. ** *** **** * **** ** ****** *** *** **** **** ****** **** *** The sales person got everything wrong; wrong documents, missing pages, miss spelling. Then in 'fixing' them not 1 but 3 wrong reports to credit bureaus. This all started November 2019 and am still trying to get it fixed. It is always I'll transfer you, no accepting responsibility. Nobody has been of much help from sales, management and their finance **********. I have over 20 years in finance and have never seen a worse dis-organized institution.Canadian Appliance Source
Date: 19/09/2023
Dear *******,
Thank you for taking the time to share your feedback.
We regret to hear that your experience has been less than adequate.
Our records show that your last interaction with our team was back in March 2020, with no updates since then.
We have forwarded your feedback to the concerned department and apologize for any inconvenience caused.
Kind Regards,
CAS
Review fromTim V
Date: 25/05/2023
1 starTim V
Date: 25/05/2023
***** *** ******** **** ***** ***** * *** *** ****** **** *******
Once the appliance gets delivered to you, you are stuck with it.
It doesn't matter if its defective or broken. It doesn't matter if you signed the delivery paper or not! Once its at your place, they won't do anything to help you to solve the issue.
The only one response you would get, is to call the manufacturer.
I have spoken to 4 different representative over the course of 3 days and every single one of them was **** *** condescending. The customer service doesn't exist at this company or not part of their corporate culture.
* ***** **** **** * ***** ** * *****Canadian Appliance Source
Date: 25/08/2023
**** ****
Thank you for taking the time to share your feedback.
We regret to hear about the issues which you have been experiencing with your unit.
Please understand that CAS receives all appliances factory-sealed from the manufacturer and those are only unboxed after delivery/ pick up.
As such, we have no way of knowing if an appliance is damaged or defective.
This is why, when reported, we will ensure that the issue is addressed under warranty, which is upheld by the manufacturer.
In most cases, our customer care team will direct customers to the manufacturer directly as this will ensure a faster response time for assistance with product defects.
Would you, please, take a moment to provide us with your order number at **********@*****.ca so that we can further look into this matter with the concerned departments?
Unfortunately, we were not able to locate your file with the information provided here.
Kind Regards,
CAS
Review fromP. M.
Date: 23/05/2023
1 starP. M.
Date: 23/05/2023
I am not going to go full Karen here (because I generally dislike those comments) but I will say that CAS and their delivery agent will not help us with damage to my kitchen island done by the 2 workers. The delivery guys were 1) in an incredible hurry, 2) rude, 3) not careful and 4) the agent on the phone has done nothing but blame us (!) and deflect the problem* **** ***** **** **** ****** *** ** ** *** ********* **** ** ********* ******** ** * *** **** *** **** ******* * ** * ***** ****** **** *************** ******** *** ******* *** ****** *** *** ******* *** *** ***** *** *** **** ******* *** **** ********** ******** ******** ***** **** ***** **** * *** ** * ***** ***** ** ************Canadian Appliance Source
Date: 25/08/2023
Dear ****,
Thank you for taking the time to share your feedback.
We regret to learn that your delivery experience was less than adequate.
Please understand that CAS and the delivery carrier are two separate companies and not involved with each other's claims processes.
Kindly note, when accepting delivery from a third party delivery service, the third party would be responsible for all liability, damages, and claims that may arise due to the delivery of services provided.
Our records show that the bill of sale was signed at the time of delivery, indicating no damages to the property.
However, after the claim was declined, CAS still reached out to the carrier to see if the matter could be further escalated.
Unfortunately, the carrier refused to overturn their decision based on the facts of the file.
Kind Regards,
CAS
P. M.
Date: 27/08/2023
CAS and their delivery agent are inextricably linked. Do you think I would go through all of this trouble if I was just "making this up"? The workers demanded that I sign the paper immediately and mentioned I would have 24 hrs. What they didn't tell me was that 24 hrs was only for a malfunctioning appliance! They knew they damaged my island- I have pictures- which I reported within 1 hr of delivery. CAS shame on you for ducking this and shuffling us off to a 3rd party delivery company. Stand behind your total service! * ***** ******** ********* ** ****** *** ** *** ***. Instead of making me happy, they've lost $1000s of dollars of business...so short sighted.Review fromLeanne P
Date: 23/05/2023
1 starLeanne P
Date: 23/05/2023
Absolutely terrible service. We ordered our appliances nine months before we needed them, and are still waiting on our cooktop. We have recently asked for a loaner to use until it arrives but were told "that's not their policy". Apparently it is their policy to take your money months in advance and not worry about fulfilling their end of the deal. Our sales rep showed little to no concern for our dilemma - in fact, he didn't follow up on any of the delays and would not have let me know where things are at if I hadn't been calling him. We live in Winnipeg and have been dealing with that particular store (Micheal W. is our sales rep) * ***** ****** ********* ******** **********Canadian Appliance Source
Date: 25/08/2023
Dear ******,
Thank you for your comment.
We regret to hear that your order was affected by manufacturing delays.
Please understand that, while our sales team will offer as much information as possible about estimated timelines, our team may have no way of knowing if a particular model has been affected by an unexpected delay.
The ETA for stock are provided to CAS by the manufacturer and can be subject to change.
In cases of back order or if a particular model has been discontinued, our team will usually try to assist customer with alternative models in stock.
Our records show that your sales representative tried to assist with a list of comparable models in stock, but you opted to cancel the order for a refund instead.
The order was cancelled, at your request, in June 2023, and the refund processed the same month.
We apologize for any inconvenience caused.
Kind Regards,
CAS
Review fromBayram A
Date: 22/05/2023
1 starBayram A
Date: 22/05/2023
First, I bought a ******* brand washer and dryer and when I was satisfied with their services, I did not have any problems or requests about them. Then I saw that they were selling an open box hood range product as an economical solution and I went and bought it from the store. My order number is ******** and I specified which model I want. I paid around $130 and the product was not only open box but also had a bump on the top. Although the product I wanted was a hood range without a ventilator, they gave me a product with a ventilator. When I saw it, I did not understand the difference and when someone came to the house for installation, he said that this is not what we were looking for. So I took it back to the store and they said it was open box and final sales and gave me a customer service number. He said the return procedure is from here. So I called and they sent a return request form. I filled this out and sent it back. Although I told them that the product was not what I wanted and they gave me the wrong product, they did not help. Now it just sits in my garage as they gave it to me. If they do not take it back, I will not consider shopping again, and I will return the products I bought before to them before the return period expires. The number they avoid is very small, let's see if my customer satisfaction is important or around 100 dollars.Canadian Appliance Source
Date: 16/08/2023
Dear ******,
Thank you for your feedback.
We regret to learn that your experience has been less than adequate.
However, please be advised that, when it comes to floor model appliances, these are inspected and signed for at the time of purchase, with all the specifications provided to the customer.
Moreover, we can see that the appliance was picked up on May 5th and the issue reported on May 10th - customers have 48 hours to report any discrepancies with their order.
Floor model appliances are considered as final sale and, unfortunately, we would be unable to consider a return in this case.
We apologize for any inconvenience caused.
Kind Regards,
CAS
Review fromKai Z
Date: 17/05/2023
1 starKai Z
Date: 17/05/2023
PRESSURE-SALE tactics, *********** ********, and TERRIBLE customer service.
My fridge broke and I was looking for a replacement. Against my better judgement, I went with CAS instead of ******* because the salesperson Mehdi Zemharir ext. 764 convinced me that CAS has the better price. What Mehdi failed to disclose is that this price DOES NOT include Haul-Away service. He also did not mention that Haul Away service was something I need to request / add to my order.
On the day of the delivery, the delivery team told me to remove my front door because the fridge could not fit by a hairline. After a frantic race to remove the door because they were very impatient, they finally made it through the door. It was at this time that I realized right there on the front of the fridge was the instructions to remove the fridge doors in case it could not fit through the residence's entrance. Extra work for me for nothing.
The delivery guys then refused to remove my old fridge because it was not something I paid for as part of the order. When I asked if I could pay them cash on the spot, they said no because there weren't any space in the truck.
Finally I called customer service today(delivery was yesterday afternoon). Customer service told me I should've reviewed the invoice, I should've requested the Haul-away service as part of my order, and that I should've called CAS during the delivery.
I'm dealing with broken appliances for the first time in my life. I don't know all these things existed. This business is in a hurry to get money, but doesn't give service or advice. CS's only way to help is to give you their complaint email.
Now I must pay another $100+ to a different company to remove my old fridge.
Reading the reviews here, I realize I should've spent more time researching and checking the online reviews. * *** **** *** *** ***** ********** ********* **** **** **** *** ******* *** ****** ** **** **** **** **** ******* *** ***** ******** **********Canadian Appliance Source
Date: 15/11/2023
Dear *** ****,
Thank you for taking the time to share your concerns with us.
We would like to apologize for your experience. This is certainly not an experience we wish for our customers.
As per our records, we can see that your ******* refrigerator was delivered on May 16th of 2023.
We apologize for the lack of communication from your sales representative regarding the removal of your old appliance.
We will be following up with our Sales Team to investigate your above statements and also providing your feedback to our Sales Management Team to address accordingly.
Thank you kindly,
CAS
Review fromLiba C
Date: 26/04/2023
1 starLiba C
Date: 26/04/2023
Terrible after sale customer service. The dryer was faulty right from the beginning. I have been phoning the store where I bought it, (Calgary) then Customer service, then a manufacturer. They sent a technician to see the dryer and he deternimed he can't fix it. The store wouldn't replace it, claiming it is the manufacturers fault. Filled a complaint form, made no difference. Made another round of phone calls and the manufacturer verified it is the store who is supposed to replace it. The manufacturer called the store and told me it got straightened out. No call from the store, no answers to my messages, no answers to my e-mails. this has been going on for 2 months now, ** ****** ** ******* ***** **** ********Canadian Appliance Source
Date: 24/07/2023
Dear ****,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
However, our records show that the issue with your appliance was being caused by a dent in the appliance, which was never reported to CAS.
Since, we have agreed to cover the charge to have the dented panel replace, which resolved the issue with the appliance.
Please do not hesitate to reach out to us if you have any questions going forward.
Kind Regards,
CAS
Review fromStephanie C
Date: 25/04/2023
1 starStephanie C
Date: 25/04/2023
Scratched my SUV
We had this company come to drop off a washer and dryer. We asked them if we needed to move the cars they said they had enough space. They brought the new washer and dryer in the back and down the stairs and said they would take our old ones out. They had my husband sign for no damage done at the back door of our yard and as they walked around to the front he scraped my SUV with the dolly and our old washing machine. My husband was walking behind him and said “hey, you just scratched our car” he **** *** said he didn’t. My husband again called him back and said look you just did that, I saw you. He asked for a cloth with some water and said he could buff it out. It didn’t come out. I filled out a claim form and they are trying to deny it because my husband signed the paper in the backyard before they did the damage. Never again. I will be seeking damages.Canadian Appliance Source
Date: 21/07/2023
Dear *********,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please understand that when accepting delivery from a third party delivery service, the third party would be responsible for all liability, damages, and claims that may arise due to the delivery of services provided.
As such, this matter needs to be escalated through the carrier.
We sincerely apologize for any inconvenience caused.
Kind Regards,
CAS
Review fromJean-Kristof D
Date: 17/04/2023
1 starJean-Kristof D
Date: 17/04/2023
The sales process went well overall. It's an overall aggressive process but pricing was way cheaper than any other comparable stores. Everything was negotiated between chat and phone. We agreed on a full inclusive price for one dryer and one washer in 2 distinct delivery (without additional fees).
The first surprise came after the delivery of the first item. I got an email asking to pay additional fees. After multiple calls with their customer support team and sales, they finally agreed to respect the initial deal we had and waive the fees. This is what was agreed during the sales process and took also one full day of calls and emails to get this resolve. The Customer Support team was overall unhelpful. I was finally able to get resolve but this added un-necessary time and effort.
Then the next issue happened after the delivery of the second appliances. There was a visual flaw, as per the delivery team, and they offered an additional discount if I kept it. I agreed for the discount and kept them as the visual flaw was in the back and wasn't going to be visible. The delivery team then called the customer support team and I confirmed with them the discount and that if anything wasn't working correctly (and not just a visual flaw), they would help. After the installation, I noticed they aren't working properly.
Overall, the delivery team was great and on-time. I really liked the ability to track delivery.
After multiple calls and emails, this is still un-resolve. I have a broken dryer and Canadian Appliance Source doesn't provide any support.Canadian Appliance Source
Date: 14/07/2023
Hello J*********** ********,
Thank you for taking the time to leave a review.
We would like to start by apologizing for the experience you had with your unit.
Our goal is to always ensure our customers receive the best possible service.
We can see that a request was made to replace your ******* Dryer, your request was approved by our after-sales team, you were notified, and communicated about the approval and the exchange has already been completed.
Again, we would like to apologize for the inconvenience.
Thank you kindly,
CAS
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