Reviews
This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 389 Customer Reviews
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Review fromMurray S
Date: 31/10/2022
4 starsPurchased package deal of two appliances from Sukhjeet Matharu and she prepared the package pricing which was very attractive and expedited delivery in 4 days. She provided links to manuals and other specs sheets on each appliance which was useful. Nice doing business with this company.Review fromKurt W
Date: 30/10/2022
3 starsKurt W
Date: 30/10/2022
I dealt with Presley Showers to buy a dishwasher. He wasn't that friendly and it was hard to hear him on the phone at times, but I got what I needed. Delivery was good.
Canadian Appliance Source
Date: 24/01/2023
Dear ****,
Thank you for taking the time to share your feedback on your experience.
Please be advised that this has been forwarded to our sales management team to be reviewed with the concerned individual in order to help improve our service.
Thank you kindly,
CASReview fromAnna A
Date: 29/10/2022
1 starAnna A
Date: 29/10/2022
Ordered an oven. Were told it would arrive with a propane conversion kit. It did not... began process of calling for it. Salesman sounded irritated when he told me that they emailed me and said it would be 5-6 business days for it to arrive. Well, I never received such an email. I still haven't received the conversion kit. I've asked for a refund and to return oven. They are ignoring my request and keep emailing responses about how my conversion kit should be coming but can't tell me when. I've got an oven in my hallway between kitchen and living room. It's completely ridiculous. Called what we thought was head office. Spoke with a someone named Ben who was completely obnoxious and fake!. Basically ignored our complaint and spoke in a robotic tone. He transferred the call to resolutions and we had to leave a message.
******* **** * **** **** ***** ***** ** **** **** ****. From the salesperson all the way to their head office, just lies and fake speeches. ** *** ****** ** ****** **** **** ** ***** ******** ***** **** **** *** ** *** ** ********* ***********Canadian Appliance Source
Date: 24/01/2023
Dear ****,
Thank you for taking the time to share your feedback.
We regret to learn about your experience.
Our records show that the missing part had been ordered from the manufacturer, as soon as the issue was reported.
Kindly understand that your appliance is subject to the manufacturer's warranty and CAS is only able to approve an exchange if approved by the manufacturer.
The manufacturer will only approve an exchange if the appliance is deemed unrepairable.
Parts will take time to arrive, depending on availability and the postal service.
We sincerely apologize for any inconvenience caused.
Thank you kindly,
CASReview fromMarilyn P
Date: 29/10/2022
1 starMarilyn P
Date: 29/10/2022
This company is a nightmare they take your money and they deliver the appliances just drop them in your basement don’t hook them up double charge you do not use them they still haven’t straighten this mess out that they create it I have no washing machine or dryer working and it’s been four days and they have 5000 of my money for a $2000 applianceCanadian Appliance Source
Date: 24/01/2023
Dear *******,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
However, our records show that the installation and appliance removal services were not paid for, which is why it was not completed.
Moreover, should the delivery team have been instructed to do so, the existing appliances were still connected, per our reports. Our delivery team is not responsible for disconnection.
In addition, we have no records of you being charged twice for this order- you were charged once, for the full amount, on October 27th.
Kind Regards,
CAS
Review fromJudith V
Date: 28/10/2022
1 starJudith V
Date: 28/10/2022
I was ******** by the delivery drivers. I was in contact with this company but I was told I was elderly and confused. Unacceptable!!!!!Canadian Appliance Source
Date: 24/01/2023
Dear ******,
Thank you for taking the time to share your feedback.
We regret to learn about your delivery experience.
This is certainly not what we would wish for any of our customers.
Our records show that this matter was escalated and addressed with the carrier by our home delivery department.
We sincerely apologize for all the inconvenience caused.
Kind Regards,
CASReview fromJ. A.
Date: 28/10/2022
1 starJ. A.
Date: 28/10/2022
I bought a fridge, wall oven, warming drawer, and cook top. Ended up canceling the fridge because mine broke and even though they had some in stock in the province beside me they had no idea if or when they would be able to deliver.
I ended up getting the wall oven and warming drawer 6 months later with no notice. They could not deliver in the next 4 days and I was on vacation for 5 days the following week. they said if I did not pick it up myself before I left they would give it to the next customer. I picked it up in my truck and then managed to get the 250lb oven out of the back. I then found out they billed me for the cooktop I did not receive. They said they had to based on how their system worked and could not issue a refund unless I cancelled the order which would put me at the back of the line and then I would have to pay more because the price had gone up. Additionally, the delivery date was moved out 8 months making it 14 months total. F*** **** ****** ********** **** * ***** *** ******** *** **** they billed me without telling me, ignored my emails, and voicemails until I managed to get ahold of my sales rep 2 weeks later.
TLDR; if you deliver any single item on your order they will bill you for the whole order without telling you and then refuse to give your money back unless you cancel and loose your place in line.
Worst customer service ever!Canadian Appliance Source
Date: 24/01/2023
Dear *****,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please understand that CAS does not do inter-warehouse transfers.
As such, only current stock in your province's warehouse would be available to you- This is applicable to all customers.
Moreover, our system does not record your delivery information unless the whole order has been paid for.
We sincerely apologize if this was not properly communicated at the time of purchase.
Your feedback has been provided to our management team for review as we are always looking to improve our service.
Thank you kindly,
CASJ. A.
Date: 26/01/2023
I agreed to put 25% down and wait forever for my appliances. I did not agree to pay 100% and wait forever. Two weeks of ignoring my calls and emails; I even went into the store once. They said I needed to speak to my rep and sent me on my way. I had to threaten to sort it through my credit card company to get a manager on the phone who explained that “maybe he could get me some” of my money back”. ***** **** *** ***** **** ******* *** **** *****
In the end, I got a floor model in one week, for half price, from another company so it worked out well, *** ***** ******* **** ******** ** *** *** ***********Review fromMher A
Date: 27/10/2022
1 starMher A
Date: 27/10/2022
the saler has promised free delivery and they are charging 89 $ . not good Mike T. still waiting my second delivery because the washer was broken and no one contacted me yet .Canadian Appliance Source
Date: 24/01/2023
Dear ****,
Thank you for taking the time to share your feedback.
We are truly sorry to learn that your experience has been less than adequate.
Please be advised that CAS does not offer free delivery except for online purchases for some brands/models.
Kindly understand that CAS receives all appliances factory-sealed from the manufacturer and those would only be unboxed after delivery/ pick up.
As such, it impossible for us to know if an appliance is damaged.
This is why, if reported on time, we will address under warranty.
Our records show that your new washer was delivered on November 1st.
Thank you kindly,
CASReview fromRobert P
Date: 27/10/2022
3 starsRobert P
Date: 27/10/2022
Kim Harriott in Saskatoon was excellent. I dealt with her on the chat feature on the website, then called her directly.
However, when I picked up the $800 range hood in the Victoria store I was disappointed to find out the return policy wasn’t 2 weeks or a month, but rather 2 days!
I’m not installing the hood for 2 weeks so if it doesn’t work it will have to be treated as a warranty claim. Very disappointing. It’s only a range hood that I could throw in my car and return it myself if there was a problem, it’s not a fridge that requires a delivery vehicle.
Many of the complaints I see here are of similar concerns—it seems the after sale support is poor with this company.Canadian Appliance Source
Date: 24/01/2023
Dear ******,
Thank you for taking the time to share your feedback.
We regret to learn that our return policy was not properly explained at the time of purchased.
Please understand that our 48 hour policy applies to cosmetic damages only as this is the time frame for the manufacturer's cosmetic warranty.
Any physical damages reported after 48 hours would no longer be eligible for a claim under the manufacturer's warranty.
Kind Regards,
CASReview fromIlia P
Date: 26/10/2022
5 starsI needed washer and dryer ASAP, and the Canadian Appliance Source was the only company which guaranteed delivery within 36 hours. The salesperson, Andrew Forbes (whom I contacted over the phone) was very helpful and thorough in his explanation of the different options available to me (extra warranties etc.) without being pushy. He gave me some discounts here and there as well, which was nice.
The delivery (which actually came LESS than 36 hrs after the purchase, which is a minor miracle in the post-Covid world with shaken supply chain) and the installation had been handled by Francis, who had been very helpful too.Review fromGloria M
Date: 25/10/2022
1 starGloria M
Date: 25/10/2022
Recently purchased a new fridge. Of course, the item that I wanted was not available. So, I had to upgrade and purchase a higher priced unit. All was good until delivery day arrived, we had expressed that I would be available until 5 pm for delivery. The salesman said that he added a note to my file. Of course, the delivery was not completed by 5pm, so I had to get my nephew to come over so I could make my evening plans possible. The delivery did not go well, fridge would not fit through either front or back door. Therefore, they had to leave fridge on back deck. Once my husband arrived back in town from his work, he managed to get fridge into house. The delivery company had left the doors, parts and instructions for installation all over the house. My husband started the installation and assembly of all the parts, the screws for the upper French doors were missing. He had to eventually go out to his garage and try to find some screws that would work to get doors on the unit. This was not easy as they are difficult screws to replace (odd sizes), in the meantime we contacted CAS to try and find the screws with the delivery drivers or maybe their supplies. We have contacted them several times, still have not received the screws from CAS or a call from ** to replace the missing screws. I guess service is not really a thing with this company. I will be going elsewhere next time.Canadian Appliance Source
Date: 24/01/2023
Dear ******,
Thank you for taking the time to share your feedback.
We regret to learn that your experience was less than adequate.
Our records show that our parts and service department had originally ordered the screws from ** on your behalf but you received the wrong ones.
We understand that the issue was the time to get you the correct parts following and we sincerely apologize for any inconvenience caused.
Kindly understand that parts might take some time to be shipped by the manufacturer, depending on the availability.
Should you have any issue going forward, please reach out to us on the existing email thread with the after sales team and we would more than happy to assist.
Thank you kindly,
CAS
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