Delivery Service
Purolator IncHeadquarters
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Reviews
This profile includes reviews for Purolator Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 116 Customer Reviews
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Review fromAmy G
Date: 03/12/2022
1 starAmy G
Date: 03/12/2022
I continually have my packages delivered to the wrong address. I have added special instructions that clearly state where I am located. Still left at neighbours. My packages have been sent back because my address does not come up on GPS. I have lived here 21 years. If I had a choice I would be using other shipping methods but I dont. Service used to be great. Now it's gone down the toilet.Purolator Inc
Date: 21/03/2023
Dear BBB,
Thank you for bring this to our attention- we appear to be having technical difficulties in receiving these emails, but we take them very seriously nonetheless. I will be following up with Amy. Thank you.
Regards,
Robin F. MA
Client Support Specialist
Tel 1-877-692-4102 Opt. 1 then Opt. 4| Fax 1-800-447-6933
www.purolator.com
Connect with us:
facebook | twitter | linkedin | Instagram | Mobile app
Our goal is to deliver quality customer support and we welcome your feedback. Tell us something good we’ve done or what you think we could do better.
Simply send an email to: [email protected]
We wish to thank you for your feedback.
Notre objectif est de fournir un soutien à la clientèle de qualité et nous apprécions vos commentaires. Faites-nous part de ce qui a été bien accompli et ce qui doit être amélioré.
Il suffit d'envoyer un email à: [email protected]
Nous tenons à vous remercier pour vos commentaires.Review fromPengyu Y
Date: 02/12/2022
1 starPengyu Y
Date: 02/12/2022
Really awful service. Driver did not even attempt a delivery as I was home all day waiting for my shipment. Was recorded preparing "missed delivery" notice before even ringing or knocking.Purolator Inc
Date: 21/03/2023
Hello BBB,
Thank you for bringing this to our attention, we seem to be having a technical issue on our end which appears to be delaying these cases. I will be following up with the client.
Regards,
Robin F. MA
Client Support Specialist
Tel 1-877-692-4102 Opt. 1 then Opt. 4| Fax 1-800-447-6933
www.purolator.com
Connect with us:
facebook | twitter | linkedin | Instagram | Mobile app
Our goal is to deliver quality customer support and we welcome your feedback. Tell us something good we’ve done or what you think we could do better.
Simply send an email to: [email protected]
We wish to thank you for your feedback.
Notre objectif est de fournir un soutien à la clientèle de qualité et nous apprécions vos commentaires. Faites-nous part de ce qui a été bien accompli et ce qui doit être amélioré.
Il suffit d'envoyer un email à: [email protected]
Nous tenons à vous remercier pour vos commentaires.Review fromChantelle A
Date: 26/11/2022
1 starChantelle A
Date: 26/11/2022
Paid for Express Post to deliver a cheque for merchandise to a company do business with. Company is only 2 1/2 hours away. Was to be delivered next day by 5pm. Two days later still haven’t even attempted delivery. When called Purolator spoke to ‘Emily’ who gave so so many excuses. Then when I asked for her to make a note to ensure delivered Monday she said that if she did that it would cause a further delay. Say ‘what’. Purolator makes the claim Not a Package. A Promise. False advertising doesn’t look good Purolator. And threatening your customer with a further delay when asking for the service you paid extra for, not good business. This is the third time Purolator has done this to packages paid extra service fees for.Purolator Inc
Date: 13/03/2023
We will follow-up directly with the customer in regards to their service concern.Review fromDietmar K
Date: 22/11/2022
1 starPurolator has my package at the Purolator Sort Facility (30 minutes from my delivery location) for one week and it's just sitting there. Purolator is not able to deliver my package in a timely manner.
Even after many phone calls to Putolator no one is capable of helping. * ***** **** ********* **** ***** ** * ***** ********** ***** failing with the main company slogan
"IT'S NOT A PACKAGE. IT'S A PROMISE"Review fromJordan O
Date: 16/11/2022
1 starJordan O
Date: 16/11/2022
Worst buisness ever they told me they don’t deliver to my area so they dropped it of 45km away at drop off point so I go there to get it guy told me that it was picked up already so someone else got my package they 4 days later had another package delivered to my address apparently even though they don’t deliver to my area and then told me I signed for it. All I can say is if your drivers are going to l** *** forge a signature have them spell the name right like it is on shipping tag and still haven’t seen either parcel and I got 2 day shipping what a joke how can the be allowed to operate like this …..?Purolator Inc
Date: 24/02/2023
***** *** **********
I am very sorry to hear about your experience- I would love the opportunity to hear more about this incident. Let me know if you would like me to call you or not, or prefer to email.
Regards,
Robin F. MA
Client Support Specialist
Tel ###-###-#### Opt. 1 then Opt. 4| Fax ###-###-####
www.purolator.com
Connect with us:
******** | ******* | ******** | ********* | Mobile app
Our goal is to deliver quality customer support and we welcome your feedback. Tell us something good we’ve done or what you think we could do better.
Simply send an email to: *****************@*********.com
We wish to thank you for your feedback.
Notre objectif est de fournir un soutien à la clientèle de qualité et nous apprécions vos commentaires. Faites-nous part de ce qui a été bien accompli et ce qui doit être amélioré.
Il suffit d'envoyer un email à: *****************@*********.com
Nous tenons à vous remercier pour vos commentaires.Review fromEric H
Date: 03/11/2022
1 starEric H
Date: 03/11/2022
Purolator (****** **** is their parent company) is a company that claims to be a leader in shipping and logistics yet they can’t hold themselves accountable for the loss or misdirection of parcels. They are clearly mismanaged but as they are owned by a crown corporation nothing gets done. They don’t care about customers nor do they care about the well being of your parcels. Whether it’s Vancouver or Edmonton or Halifax or anywhere in between the story remains unchanged. People across the board have been mistreated. Pushed aside and something needs to be done to regulate and better the monopoly that ****** **** and all affiliated companies have in Canada. We need to end the ability for a crown corporation to corner the market on our parcel services. Enough is enough Canada
They have caused my lots of stress. Lots of frustrationPurolator Inc
Date: 24/02/2023
Hello BBB,
We will do everything we can to resolve Mr. *******'s concerns. Thank you.
Regards,
Robin F. MA
Client Support Specialist
Tel ###-###-#### Opt. 1 then Opt. 4| Fax ###-###-####
www.purolator.com
Connect with us:
******** | ******* | ******** | ********* | Mobile app
Our goal is to deliver quality customer support and we welcome your feedback. Tell us something good we’ve done or what you think we could do better.
Simply send an email to: *****************@*********.com
We wish to thank you for your feedback.
Notre objectif est de fournir un soutien à la clientèle de qualité et nous apprécions vos commentaires. Faites-nous part de ce qui a été bien accompli et ce qui doit être amélioré.
Il suffit d'envoyer un email à: *****************@*********.com
Nous tenons à vous remercier pour vos commentaires.Review fromJames M
Date: 27/10/2022
1 starJames M
Date: 27/10/2022
Took 4 days off work to receive a package. Every day they say it will arrive the next day, but everyday it fails to arrive. Spent hours on the phone to no avail and they refused to refund me! Dreadful.Purolator Inc
Date: 24/02/2023
Hello BBB,
We will do everything we can to resolve this matter. Thank you.'
Regards,
Robin F. MA
Client Support Specialist
Tel ###-###-#### Opt. 1 then Opt. 4| Fax ###-###-####
www.purolator.com
Connect with us:
******** | ******* | ******** | ********* | Mobile app
Our goal is to deliver quality customer support and we welcome your feedback. Tell us something good we’ve done or what you think we could do better.
Simply send an email to: *****************@*********.com
We wish to thank you for your feedback.
Notre objectif est de fournir un soutien à la clientèle de qualité et nous apprécions vos commentaires. Faites-nous part de ce qui a été bien accompli et ce qui doit être amélioré.
Il suffit d'envoyer un email à: *****************@*********.com
Nous tenons à vous remercier pour vos commentaires.Review fromabigail d
Date: 25/10/2022
1 starabigail d
Date: 25/10/2022
We sent a document via Purolator from Brampton, Ontario to Brampton, Ontario, paid almost $80 for delivery for the next day & after pickup the documents have disappeared. A trace has been open for almost a week now with the same response everyday, there is no update & we are looking into it. No one from Purolator ever calls you back, after you have been waiting for over 30 mins to speak to someone, the CS agent doesn't have any information, the manager doesn't have any information & if by chance they transfer you to the trace dept - you cannot speak to anyone as everyone is so busy looking into all the documents that Purolator has lost. You leave a voicemail and you think with Customer Service being so important these days, the agent would call you back??? Think again. Purolator has no sense of urgency, no customer service. It is the worst.Purolator Inc
Date: 12/01/2023
Hello *******,
I am very sorry to hear about what happened to your documents- I completely understand your frustration over this matter. I would love to hear more about your experience so that we can evolve into the company we want to be- no matter what obstacle we face. I am very open if you would like me to call you, or would you prefer email? I will leave that up to you. The customer service you received from Purolator Inc. is not something we take lightly, I will follow up with every department you've dealt with to ensure this treatment is dealt with as a coaching opportunity.
Regards,
Robin F. MA
Client Support Specialist
Tel ###-###-#### Opt. * then Opt. *| Fax ###-###-####
www.purolator.com Connect with us: ******** | ******* | ******** | ********* | Mobile app Our goal is to deliver quality customer support and we welcome your ********. Tell us something good we’ve done or what you think we could do better. Simply send an email to: customer.********@*********.com We wish to thank you for your ********. Notre objectif est de fournir un soutien à la clientèle de qualité et nous apprécions vos commentaires. Faites-nous part de ce qui a été bien accompli et ce qui doit être amélioré. Il suffit d'envoyer un email à: customer.********@*********.com
Review fromJeremy H
Date: 24/10/2022
1 starJeremy H
Date: 24/10/2022
Dreadful company. Used a drop box to put a return at busy Toronto Union station on Sept 28th. After two weeks I realized it was strange to have no retailer update. The tracking showed only "label created" so clearly there was an issue. I opened a ticket to which they closed after a week saying sorry for the inconvenience but there isn't anything we can do as we have no proof I they received it. After escalating there isn't a thing, they can do for me and I'm out $80. Being told I didn't drop it off. ***** ** *** ***** ***** *** **** *****. I asked the manager who called me if I should video drop offs in future, she had no reply so clearly one should. ***** * ******** ******* **** * ******* *** *** ** ***** ** ** *** *********Purolator Inc
Date: 24/02/2023
Hello Mr. ****,
I am very sorry to hear about your recent experience with Purolator Inc. I would love the opportunity to learn more about your situation so that it may help future situations, such as yours.
If you would like to communicate via email, that is fine. If you would like me to call you, let me know.
Regards,
Robin F. MA
Client Support Specialist
Tel 1-877-692-4102 Opt. 1 then Opt. 4| Fax 1-800-447-6933
www.purolator.com
Connect with us:
******** | ******* | ******** | ********* | Mobile app
Our goal is to deliver quality customer support and we welcome your ********. Tell us something good we’ve done or what you think we could do better.
Simply send an email to: customer.********@*********.com
We wish to thank you for your feedback
Notre objectif est de fournir un soutien à la clientèle de qualité et nous apprécions vos commentaires. Faites-nous part de ce qui a été bien accompli et ce qui doit être amélioré.
Il suffit d'envoyer un email à: customer.********@*********.com
Nous tenons à vous remercier pour vos commentaires.Review fromBev H
Date: 20/10/2022
1 starBev H
Date: 20/10/2022
Unfortunately the company that used Purolator should have known better. Our package was expected to arrive a day later than when they tried to deliver it. Because our gate was closed at the time that they came, they did not try to call us, put the package under the gate or put it in the outside mail box. They said that they would try again. The next day, the gate was open early but they said that they attempted to deliver and were not able to. **** ** ** *** *** *** **** When contacted, the person who could barely speak English, said that will try again or we may have to go and pick it up, which is an inconvenience. Why this company is still in business is a mystery.Purolator Inc
Date: 20/12/2022
Hello ***,
It saddens me to read such a blatant nuisance and disregard for the proper estimated dates of delivery. Let me first off by stating that we don't take these matters lightly, and I will work with you in every way to fix the issue, learn more, and, perhaps, come to a resolution.
If you would like to correspond via email that is completely fine with me, if you want me to call you I will let you decide. Either way, I want to extend my apology to you and yours over this matter and the inconvenience this has been for you.
I would love to connect with you, if you allow me to, and get some more information so that we can proceed with a resolution.
Kind Regards,
Robin F. MA
Corporate Customer Relations
Tel ###-###-####
Fax ###-###-####
www.purolator.com
Connect with us:
******** | ******* | ******** | ********* | Mobile app
Purolator Inc is NOT a BBB Accredited Business.
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