We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

Purolator Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

This profile includes reviews for Purolator Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Purolator Inc has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.15

    Average of 116 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Aaron L

      Date: 08/10/2024

      Had an espresso machine shipped from Vancouver to our home and it was very obviously dropped along the way. The tray beneath the machine is bent on about a 22 degree angle on one corner, the pump no longer works and it has a real nice wobble.
      The cost to ship this item was over $300 and we even paid for the additional insurance. However even though you can purchase the additional insurance you are not eligible to make a claim because it's a "Shippers Risk" on a personal item. This is stated on page 31/46 in the terms and conditions pages if any one ever bothers to read them.
      Hard lesson to learn and hopefully the company that did the maintenance can help us out but Purolator has been the biggest waste of time and most unsupportive company I've ever dealt with.

    • Jeff G

      Date: 04/10/2024

      ****** I give my own experience with Purolator **** **** ******* * **** ****** *** **** **** ** **** **** **** ** *** ** ***** ***** *** ****** ** ******* ****** ** ****** * ******* ** **** ****** **** ***** ********* *** ****** **** * **** ******** ********** ******* Sellers should always be held to account for their decision to use a crummy shipping service. If you've had to pay for a purchase that you never received. . . ** **** ** *** ******** *** *** ** *** **** **** ***** **** *** ****** * ********* * * * *** ** *** ** ***** **** ** *** ***** ***** **** **** **** * ******* ***** ******* *** ********** *** **** *** ****** ***** ********* *** ********* ********** ** **** ** ***** *** *** **** ******** ******* ** ************** ************* ** ************** ************ ** ************** ****** ** ************** ********** ** ************** ****** ** ************** ****************** ** ************* *** *** ** *** *** *** the Canadian seller used Purolator. In my case, my gripe is that Purolator's online tracking page did not: *** Tell me when ***, its US partner, got my package; *** Tell me what the new, *** tracking number was (so that I could take advantage of ***' superior tracking information); or *** Give the option of receiving EMAILS to update me on the parcel's status (including "out for delivery" and "delivered"). ****, ***, *** **** *** ******** ***** *** *** ***** ***** *********

    • Don F

      Date: 11/09/2024

      There website shows that same item arrives at sort 3 times in 1 day . Won't deliver due to road closure won't take detour. 3 excuses for why wasn't delivered . Took back to city 3 days later . **** * ******** ******** *******

    • Jordan B

      Date: 16/07/2024

      Nothing but issues. Had notice for attempted delivery but there was not one. **** was home all day and my door bell camera did not show then at any point at my house. They would also not reschedule the delivery for the same day so my wife took the day off for nothing. I also have to use my lunch break to pick it up. WHAT IS THE POINT OF A DELIVERY SERVICE IF I HAVE TO PICK UP THE PACKAGE. Support was not helpful at all and just told me to file a complaint about the issue.

    • Ronald S

      Date: 09/07/2024

      Doesn’t deliver anything
      **** about delivery attempts
      Always held at the carrier location
      All other delivery companies deliver to my address
      ********* ** ** ****** ** ******** **** *** *********

    • Sandra G

      Date: 09/07/2024

      Purolator *** ****** * ***** a company I can no longer trust to properly deliver my packages. They no longer come to the door, they leave packages wherever is easiest for them. This is a delivery company, a company that no longer cares about their job.

    • Rick R

      Date: 08/07/2024

      Terrible service in Hinton Alberta They’re telling you that the package is delayed because the highway was closed. ***** *** ** **** ***** ******** ***** ******** **** ***** *** *** ***** **** ******

    • Joan B

      Date: 04/07/2024

      Everytime i get a parcel from Purolator they are so friendly, they don't knock and run. They ask how are you doing today? Purolator drivers seem to know how to treat customers.

    • Tony O

      Date: 28/05/2024

      I paid for 24 hour delivery and was accepted from shipper. They have had in their possession for 84 hours to date and still no expected delivery date. I have lost a valuable customer because of this. Customer ‘service’ had every excuse under the sun. ** *** **** *** **** **** *********

    • Doug V

      Date: 06/02/2024

      Purolator picked up a package that weighed 10 LBS in ********** Alberta and delivered it to ********** BC. It was an odd shaped package but was very light and maneuverable. They cubed the weight to 442 LBS and charged $2213.66 for a ground shipment. *** **** ***** *** ***** ***** **** **** ************* ******** *** *** **** ******* *** **** **** *****  I will not pay the amount requested but will pay a reasonable amount.

    Purolator Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.