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Business Profile

Delivery Service

Purolator Inc

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Purolator Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Purolator Inc has 37 locations, listed below.

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    Customer Review Ratings

    1.15

    Average of 116 Customer Reviews

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    Review Details

    • Brian P

      Date: 06/02/2024

      Purolator was to deliver my package on, February 3, 2024, from Etiobicoke, a 20 minute drive from Downtown Toronto. It did not arrive until February 5, 2024.
      UPDATE:
      I received two responses from Purolator. They denied that their earlier tracking information stated February 3 as its delivery date. Unfortunately, the tracking information has been updated, so the original delivery estimate does not appear. However, here is the information that I do have.
      Purolator picked up the package from the Etobicoke facility on February 3 at 1:43 am, and it arrived at the Etobicoke sort facility at 1:44 am the same day. Then the package departed the sort facility at 1:46 am. Then the package was in limbo until February 5 at 6:05 am until it arrived at the North York depot. The first Purolator shipping manifest was created on February 2, 2024 and the final on February 3 at 10:44 am. I received the order finally at 1 pm on February 5. So it took the package from February 3 to February 5 (over 48 hours) to go from Etobicoke (30 minutes from where I live) to North York, (also 30 minutes from where I live). It took over 48 hours to go a 30-minute distance by Purolator. On February 4, when I talked to Purolator agents, they were not certain where the package was. The last information they had was that the package left Etobicoke on February 3. *** ** ********* *** ***** ******** 
      Purolator blamed ******* for not clearly informing me about their [poor] service, and Purolator blamed me for not reading all the fine print. Purolator took no responsibility ********* ********* **** ****** ** *** * ******** *** ** ********** **** ******* ******** ** ******* *** **** ***** ********* ************ *** **** *** ******* * **** * ***** ********* ****** ***** ****** **** *** ********
      Purolator confirmed twice that it did not care about the businesses it ships for, nor the end user who suffers from their questionable service. -- **** ** *** ***** ********* *** ***** ******** ******* 

    • Mike V

      Date: 26/01/2024

      Almost 2 weeks wait and still waiting on a package to be delivered. It’s either put in the wrong truck or can’t find the address (I live In the country and the only house for kms)
      Customer service refuses to help they just redirect it.

    • Anne F

      Date: 02/01/2024

      Package #3 in the last month that has been "attempted delivery" while I've been home with absolutely 0 attempt. Customer service was useless. ** **** ***** *** ********* ** * **** ** ***** ** *** ****** ** ** ****** ** *** ** *********  There has been 0 attempt at delivery. I'm contacting customer service for the place that I ordered from to complain again.

    • Terry B

      Date: 18/12/2023

      * ** ****** ********* * ******** ****** ******* ** ***** ***** ** ** **** * ******* ******* I live in a small town in Northern Ontario, so I need to have items shipped to me regularly. I absolutely dread it when a company ships something via Purolator; t*** **** ******* * ****** *** ***** ******* ******* * **** **** ***** ***** ** *** ******** ************ ***** ** * ***** ** ** * *** ***** *** *** *** ** ***** ** ** ******* ********** For some unknown reason, the company I ordered it from felt the need to ship with Purolator. Last month, when I ordered food, I checked the tracking regularly. On Tuesday morning, the tracking said the package was on the delivery truck and would be delivered by the end of the day. At the end of the day, the tracking said it couldn't be delivered until the next day. This went on for the entire week. ****** *** **** *** ** *** **** ** ** ******* ******** ***** *** * **** ** *** ******** On Saturday, when I was outside walking my dog, what do I see but **** ********* driving down the street delivering Purolator packages out of the back of an old pickup truck. When he got to my house, he just threw the package on the back steps and ran. He never even tried to knock on the door. The box was ripped open and literally full of snow. It looked like it had been that way for days. The absolute worst part of Purolator is trying to file a complaint. **** **** ** ****** *** ***** ***

    • Isabella S

      Date: 11/12/2023

      ********* ** * ******** ******** ********
      I had repeated bad experiences with them.
      Just recently I got a “Sorry we missed you” label on a day I was home all the time. So they did not miss me, but ignored me, by not ringing the bell.
      But the best part is that now I have to drive 45 minutes to retrieve my parcel.
      This is because, instead of leaving it at the closest location to the customer, they leave undelivered parcels to the closest location on the driver’s route!!!
      This is a company that doesn’t know what good customer service is. It looks like they do not care at all. **** ******** *** **** ******** ******** *** ****** **** ***** **** ** *****

    • Nelson S

      Date: 06/12/2023

      I don't think I have ever actually recieved a package from Purolator. I was supposed to yesterday while I worked from home within earshot if the door. I heard the knock for another package and got that, but no knock from Purolator. They didn't leave a paper on my door or any indication that they actually visited my address either. They just sent me an email saying to come pick up my package. Thats it.
      I don't get how they are even considered a delivery company at this point, this isn't a rare occurrence and I don't have this issue with any other companies.
      I avoid Purolator since they NEVER deliver but unfortunately not every website allows you to pick your shipping provider so sometimes I get stuck with them. This is a business that I have never willingly chosen to use and have issues with almost every time another business offloads my request onto them.

    • Paige T

      Date: 05/12/2023

      ******* * ****** ** ** *** ** *** ***** ******** ******** ***** *** I spoke with two employees Sherry and Beverly, both couldn't do anything.
      They admitted my address on the package was correct the whole time, while online it said it couldn't be delivered, an issue with the address.
      When I finally got a hold of them, they refused to deliver the same day. I will apparently get the package sometime in the next few days and if it doesn't show up I can wait on the phone for another 50-minute wait time for them to do nothing about it anyway.

    • Milos M

      Date: 29/11/2023

      They always pretend that they tried to deliver and force you to come and collect

    • Jack T

      Date: 29/11/2023

      Oh to be a Purolator driver, you pull up to a house that needs a package delivered. Whats that you say? Take the package and give it to the recipient? Nay, I will write a few numbers and their name on a "we missed you slip and slap it on their door". Why would I ever waste precious energy on actually carrying the package and knock on their door? That would require alot out of me. DO BETTER! Maybe provide disciplinary action or an incentive to you know... Actually try and deliver the package!

    • Steve F

      Date: 27/11/2023

      I ordered 2 parcels from **** ********* BC. The distributor assured me the parcel would be here in *** ****** Alberta on the following Monday. It was not. I gave Purolator a day's grace, and still nothing. I checked tracking and the parcel was not delivered due to "address not complete". Ten days later, I'm getting the same response, even after I called the distributor and confirmed our address. I even requested that the parcels be dropped at a nearby business drop-off point and the response was the same. * **** ** **** **** ** *** ****** *** ** ** *** ** *** **** *************** ********* ** ***** Purolator has been here on several occasions in the past, so I know that *** ****** ***** is familiar with the Purolator drivers. At this point, I feel like a bicycle courier could have done a better job. These are important time-sensitive packages and Purolator has failed miserably. * *** ** **** * **** ** **** ***** *** *** ***** *** * ***** *** ********

    Purolator Inc is NOT a BBB Accredited Business.

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