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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 204 locations, listed below.

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    Customer Complaints Summary

    • 1,306 total complaints in the last 3 years.
    • 512 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed the Order # ************* on November 7, 2023. I used two gift cards ($100 each) and a $10 voucher (**********) to pay for the order. 10 days later the seller - ****** **** cancelled my order without any reason. Now I got a refund of $159.49 on a gift card ends with **** but I did not receive a reimbursement for the $10 voucher I put on this order.
      I connected with two agents on the chat. First agent disconnected me. Second agent claimed that the product was $149 and I got $159 back on a new gift card ends with **** which included the $10 voucher. I disagreed with this as one of the $100 gift cards I used originally ends with **** has a remain balance of $40.51. Adding this on the new gift card amount - $159.49 which is exactly $200, and means that I do not get the $10 voucher back.
      I called the 1800 number and spoke to another agent. Now he claimed that once the $10 voucher is being used, I cannot claim it back. The point is that would you really consider that I have used it when my order got cancelled by the Walmart third-party seller. And the worst thing is that the same item from the same seller is still available for order on Walmart.ca but with $30 more than what I paid.

      I would like Walmart Canada to help me repurchase the item at the same price I paid on November 27 - $159.49 tax included.

      Business Response

      Date: 13/12/2023

      customer has been contacted

      Customer Answer

      Date: 13/12/2023



      Complaint: ********



      I am rejecting this response because: We received an email from Joanne R, Customer Care Specialist from Walmart Canada. She claimed that a $10 voucher has been added to our account but the voucher is no where to be found. We even followed her instruction and there is absolutely no voucher under the account. 

      Moreover, we were told to contact the third-party seller ourselves regarding to the unshipped order. **** ** **** ************** *** **** ** ******** *** ***** **********



      Sincerely,



      ***** ****

    • Initial Complaint

      Date:07/12/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** ***** ****** ******** ******* ***** * ordered a Gaming Laptop on Nov 24th during the Black Friday Sale, and it was supposed to be shipped by Dec 1st. Today is Dec 7th, and the order is still delayed.

      I waited patiently and talked with them, and they sent the situation to resolution, but there was still no update. They are telling me either to cancel the order or to wait for uncertain days for the Stock to be filled up.

      I ordered the product while in Stock, so why won't I get it? This was a gift, and now I am ashamed because of Walmart's ***** customer service.

      So, I asked them if they could offer me a similar monitor with the same spec. They disagreed with that as well. They want me to wait no matter how many days and wait for the delivery.

      This isn't very reassuring.

      Business Response

      Date: 13/12/2023

      Customer has been contacted.

    • Initial Complaint

      Date:05/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two orders on Walmart.ca on Nov 22, 2023. Both of my orders were cancelled by Walmart because they suspended my account after I placed these two orders. I paid these two orders by my walmart gift card, but I haven't get the refund back until now. It has been two weeks since the cancellation happened.
      Order number: ************* Amount paid: $76.35
      Order number: ************* Amount paid: $149.94
      In total, the amount they owe me is $226.29.
      I have reached out via Walmart Customer Service a couple of times. One of the agent escalated my case, and I got an email for the update this afternoon. They said that they were unable to refund me because my account was suspended. I paid, and got nothing. Even so, I cannot get the refund because of the cancellation. It’s not reasonable. I need my money back because I don’t get what I paid for. * **** ******** *** ********** ** * ****** ** ****** **** ******** * ***** ******* **** * *** ******** *** ******* ** ******** Please help me with the issue. Thanks a million.

      Business Response

      Date: 03/01/2024

      Customer has been contacted

      Customer Answer

      Date: 10/01/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** **

    • Initial Complaint

      Date:04/12/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two baby gates on NOV 19, only received one.

      Contacted live chat agents 2 times and call center 1 time. All three agenrs said transfer to escalation team. Received two calls from team members both saying will check status for me. Never received update, then contact live chat agent and do the process again. Again, simply ask me to wait for their update which I was never being updated.

      Business Response

      Date: 06/12/2023

      refunded.

      Customer Answer

      Date: 06/12/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ***

    • Initial Complaint

      Date:03/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i saw on add online for open box ******* ***. Item sold through walmart and not a third party. I paid close to $800
      Order #8892391002786
      Order Date: 2023-11-20T08:23:57

      The order was late delivery.. Walmart did not let me know, but shipper did. Anyhow, as soon as I received, realized not model I wanted - (needed bigger model - after got the shipment, ran to store and saw i need/want ******* **** or ****.

      The same night, i went onto my computer to try to return - i was not able to - was prompted "cannot return by mail "..{some safety issue]. The next day, i called walmart My issue was 'escalated' as agent did not see any reason why i should not be able to returmn. I was told I would receive call and email 48-72 hours - never received a call / email as represeted. Called Walmart again - was again escalated and was told to wait another 24-48 hours for email/call. Again, this never happened, Called walmart again -this time very upset - i demanded supervisor (which they couldnt do- phone kept ringing and ringing and ringing / no supervisor answered - this happened 4-5x. I called walmart again and advised of all of this - demanded agent walk down the hall and find supervisor to pick up phone or to call me. Agent advised that supervisor advised her to escalate matter urgent and i would get call/email in 24 hours,

      This is now going on almost 2 weeks and i have received no calls or emails from walmart setting up return.

      I have spent hours and hours and hours on this

      i have the various telephone calls recorded - ** * ****** ******** **** *** * **** **** ** *** *******

      Business Response

      Date: 06/12/2023

      Customer has been contacted

      Customer Answer

      Date: 06/12/2023



      Complaint: ********



      I am rejecting this response because I have not received any voicemails left by Wal-Mart and I only received an email ********* saying 'we are looking into this' -- **** ** ******** - how much more time on this do they need?!



      Sincerely,



      ***** ***********

    • Initial Complaint

      Date:02/12/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order ************** Dec 1st. Was canceled with advisory to check order details for why, THERE IS NO REASON GIVEN.
      Tells me I wont be charged HOWEVER I paid $60 by gift card ending in **** and these are normally re-issued automatically by the system however this time it wasn't *** ******* ********* *** ****** ** ****** ******* **** *** ********* ******* **** *** ******** ** **** *** **** **** **** ******* ** ******* *** ********* ************

      Business Response

      Date: 06/12/2023

      Customer was contacted

      Business Response

      Date: 06/12/2023

      Customer was contacted

      Customer Answer

      Date: 06/12/2023



      Complaint: ********



      I am rejecting this response because:

      NO CONTACT WAS MADE AS STATED. BUSINESS DID NOT REACH OUT.

      Sincerely,



      **** ********

      Customer Answer

      Date: 06/12/2023



      Complaint: ********



      I am rejecting this response because:

      NO CONTACT WAS MADE AS STATED. BUSINESS DID NOT REACH OUT.

      Sincerely,



      **** ********

    • Initial Complaint

      Date:01/12/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase items online with Walmart Canada. One of the items did arrive on time. That is when I discovered that each purchase was being shipped at different dates with added shipping costs which was more then the item itself. One item was canceled by the seller and one item I canceled with head office myself which I did received that refund. The sweater that I bought ** ***** ** * ********* **** was to be delivered November 30. That item # is ****************. That sweater in question is $10.03 with delivery charge of $25. The other item is another sweater #**************** and it was $47.99 with $25 delivery charge supposedly arriving December 4th. When you try to track it on the website you are going in circles with no answers. Head office tells you they sent the seller a message and they have 24 hours to respond when there should be clear transparency with online purchases with Walmart itself, the third party sellers and the customer.

      Business Response

      Date: 04/12/2023

      Customer has been contacted.

      Customer Answer

      Date: 04/12/2023



      Complaint: ********



      I am rejecting this response because: Walmart is refunding me for one item that still shows on their website that it is supposed to be delivered today and yet in the email they sent are in the process of reimbursing me for this item which is all good but the complaint is regarding the sweater Order #************* that was supposed to be delivered November 30th. I would like reimbursement for that.



      Sincerely,



      ****** *********

    • Initial Complaint

      Date:30/11/2023

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to purchase a tv from Walmart Magical Deals Online Flyer. Item *************. The advertised price is $278.99, was $549.99, save $271.00. When I try to buy it now the price comes up as $598. I called walmart and spent 40 minutes talking to someone that ended up not even being able to find the flyer and told me to speak to help on ********** chat. I spoke to Brobin and explained the situation, and then was disconnecting without reason. I then spoke to Sanjay who gave no help at all and just said it was being sold through a third party and they cannot adjust pricing. This item is also sold by Walmart directly and they will not adjust the pricing for their own item. Sanjay said "I apologize for the Inconvenience faced. There as ben an error causing the glitch in the flyers." I said that was false advertising. Sanjay replied "I apologize for the inconvenience, as you're not satisfied with the resolution provided. We're forced to disconnect the chat. We understand this may come as a disappointment, and we hope you accept our sincere apologies." and then "I am sorry that I am unable to accommodate your request. Due to the current circumstances, I am unable to assist you further. Since I have already provided you with the information available, I will now disconnect this chat. Thank you for contacting Walmart Canada."

      There is nothing in their advertisement stating this is from a third party, or refurbished or clear out, or anything else like that.

      Business Response

      Date: 08/01/2024

      Good morning,

      The customer has been taken care of in regards to this matter.

      Thank you,

      Walmart Canada

      Customer Answer

      Date: 08/01/2024



      Complaint: ********



      I am rejecting this response because: Walmart has not communicated anything to me after they said they would have this reviewed. * ***** ***** ********** ******* ** *** **** ****** ***** **********  **** * **** *** ******** ***** ** ***** 


      Sincerely,



      ***** *** ****

    • Initial Complaint

      Date:30/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an initial order on Nov 16th and got it on Nov 22. I received the wrong item for my order #(**************). I ordered item SKU code *************. However, I received SKU code *************. I reordered on Nov 22 as advised by the customer service rep that I spoke to, and SKU code ************* was sent again. I was reassured on the first that the item would be picked up, but to date, none of them have. it is totally unacceptable for Walmart to keep sending the wrong item. Either you have the product, or you don't. I asked your staff to contact the warehouse and inform them of the problem, and they said they couldn't. * ******* **** ******* ******* ** *** ** ***** *** * ****** **** **** *** ***** *** ** *** ***** ***** Early today, the item shows up on your marketplace for $143.00 more than the original price. However, I could see the item listed again and place another order, #***************. This is my third order, and * ****** ** **** ****** you guys need to ensure that I received the correct product. If you no longer have the item, update your website. ******* ** *** ** ****** **** *** **** ******* *** ******* ********** ** **** **** **** *** **** *** ***** *** ****** ******** ** **** **** *********** ****** ** *** ******** ***** *** **** ** *** ******* ***** * ***** ** **** **** *** ** *** *** ** * *** *** **** *** ** **** ******* ******** ** ** * *** *** * ****** **** * **** ****** ** *** ** *** ********* ******** ******** * **** * ******** ******* *** *** **** *** **** **** ** **** ** ****** ***** ** * ****** ******** ******

      Business Response

      Date: 01/12/2023

      Customer has been contacted.

      Customer Answer

      Date: 02/12/2023



      Complaint: ********



      I am rejecting this response because: A third delivery came today and again it was the wrong item. The item remains on the website as being available. * ***** ***** *** ******** ******* ** ***** *** ****** *** ******* ** ****** * ******* *** ******* *****  

      Please arrange for the item to be picked up. At this point you should be looking to send me the correct item and I shouldn’t have to pay. *** ***** * ***** ****** *** ***** **** ** *********** * ********* **** ** *** ** ** *********** *** **** **************  ******* *** **** ** ** ******* 





      Sincerely,



      ******** *******

      Business Response

      Date: 07/12/2023

      Good morning,

      The customer has been contacted again with a resolution.

      Thank you,

      Walmart Canada Customer Care

      Customer Answer

      Date: 13/12/2023



      Complaint: ********



      I am rejecting this response because:  Walmart never contacted me after the initial contact I was the one who contacted them to get the third wrong delivery sorted out.  



      Sincerely,



      ******** *******

    • Initial Complaint

      Date:27/11/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear sir/madam. I placed a Walmart online order # ************** and waiting for the delivery. On the delivery date the order didn’t come and I called Walmart, they said it was damaged during transit and was automatically sending back to Walmart. I used a Walmart gift card for a partial payment of $28.88 and paid the remaining $11.94 with credit card. I requested to get the full refund to my credit card, as I didn’t trust Walmart anymore and will not buy anything from them! They said that they cannot refund me the total amount $40.82 to my credit card, but rather send me store credit via email. Walmart already let me down, and wasted me 7 hours for this order, and I didn’t get it. I don’t want to shop with Walmart anymore, I hereby request a full refund of $40.12 to my credit card! Thanks a lot.

      Business Response

      Date: 28/11/2023

      Customer has been contacted.

      Customer Answer

      Date: 30/11/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for helping customers to hold business accountable to honour their responsibilities and do the right thing.



      Sincerely,



      ***** ***

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