Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart Canada

  1940 Argentia Rd Mississauga, ON L5N 1P9

• 

  Walmart Canada

  1212 37 St SW Calgary, AB T3C 1S3

• 

  Walmart

  860 Langford Pwy Victoria, BC V9B 2P3

• 

  Walmart Campbell River Supercentre

  1477 Island Hwy Campbell River, BC V9W 8C9

• 

  Walmart Canada

  6801 Island Highway North Nanaimo, BC V9T 4T7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/10/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 2-litre bottles of pop - one a ****** and the other an ****** ***** ******** *********. The signage in the store says 2 for $4 (for several brands - ****** *****, ******, ****, ***, etc.).
  
  I noticed on the bill afterward that the discounted sale did not ring through. When I went to Customer Service I was told that the discount did not ring through because one was a **** product and the other a ***** product. The signage does not say that, for the discount to apply, both have to be either ***** or ****. This is misleading to the Consumer **** ******** ***** ************  * ******* ******* ****** **** ** *** **** ********* ***** *********  Customer service told me there are similiar issues with some cookie brands and some chocolates.
  
  The price difference of $1.06 is small, but pricing should be transparent.

  Business Response

  Date: 16/10/2023

  Customer has been contacted.

  Customer Answer

  Date: 18/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The Walmart store manager has not contacted me, ******** ******* **** ** * ******* ******* ***** **** *** *** ***** ** ********* 

  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background:
  
  I purchased a pair of ***** ****** *** headphones (Green) **** ********** on September 17 2023. I placed the order using a gift card and paid $880.27 CAD. The order was cancelled a few hours later; however, I did not receive my refund back.
  
  I contacted Walmart customer service via phone and chat to help. I escalated the issue and was told on Sept 27 that I violated ToS with respect to returns service and that "we are unable to process a replacement, refund or adjustment on this order". I was shocked to hear this, but soon realized that it was because I had purchased the twice already, but returned them in-store due to indecisiveness. They were unopened and fully inspected at the customer service desk with no issues. I have since contacted them again to escalate but I don't foresee a favorable result. The case Walmart Customer Service case numbers are *******-****** and ******-******.
  
  ********** **** ** ****** ** Walmart is refusing or hesitant to refund me gift card back. I have no recourse as they control their gift cards and I am unable to chargeback via my financial institution.
  
  Transaction details as below:
  
  Sept 17 2023
  Order #************* Gift Card # **** **** **** ****

  Business Response

  Date: 11/10/2023

  Investigating with appropriate department. 

  Customer Answer

  Date: 17/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  I am awaiting for Walmart Canada’s response.

  In addition, I have called customer service and they told me that the gift card was declined during the purchase and was not charged; however, I was subsequently told by the gift card department that the balance on the gift card is $0 (meaning that was charged). Please advice because all I want back is my refund.

  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 24/10/2023

  investigating. refund request sent to appropriate department.

  Customer Answer

  Date: 26/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Awaiting refund. Leaving case open until refund is issued. ****** *** ******** *** ********** ************** **** ******* *** There seems to be a technical issue re-issuing the gift card that no one on the CS team can overcome.
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I helped my Aunt ( *** *** * ******** ******* **** *******) purchased a ********** snow blower online through Walmart on August 5, 2023. The item was shipped to her on August 11, 2023. I was responsible to visit her home to show her how to use the machine but due to the fact I live an hour away I never got the chance. My aunt never got a chance to look at the box that was shipped to her until on August 27,2023 she noticed the picture on the box displaying a different item then the one I showed her on the electronic receipt. She sent me a photo of the box and I realized Walmart had sent her the same brand product but to find out it was a lawnmower instead of the snowblower that she paid for. I had contacted Walmart customer service to file this dispute in hoping that they could simply send someone to pick up the wrong item sent for a full return. The customer service rep let me know that the snowblower was actually in fact not in stock so I question them, why would the warehouse send a random product to make up for the purchased item? They couldn’t give me answer but at the point they said they will escalate this matter to have their shipping team to reach out to me with instructions on when the pick up date and time so I can let my aunt know to leave it out for pick up. The associate asked me if my aunt could physically go into Walmart for the return but I stated my aunt will have trouble loading the machine into her car and mainly she doesn’t speak English so that might be an issue, also it was their mistake so having their shipping team pick it up is more then fair. I was told I’ll be receiving an email or phone call from their end but that wasn’t the case. I waited weeks and weeks leading up to October 2,2023 and reached out to them again but to find out they claimed they had sent me an email and called on September 22,2023 and now the item won’t qualify for a return as 30 days has passed. I had told them that I had not once received an email or phone call.

  Business Response

  Date: 16/10/2023

  investigating

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. I am writing to bring to your attention an issue I have encountered with ***** Gift Cards that I purchased from my local Walmart store. I believe that this situation warrants your assistance in resolving the matter.
  
  Over the past few days, I purchased a few ***** Gift Cards from Walmart with the intention of using them for my ***** Store purchases. However, when I attempted to use these cards at an ***** Store today, I discovered that three of them showed a balance of 0 dollars. Perplexed by this, I reached out to *****'s support team for clarification.
  
  To my dismay, I was informed by ***** support that these gift cards had already been redeemed by someone else the day before I attempted to use them. Furthermore, it was pointed out that the card number printed on the outside of the ***** gift card case differed from the one on the inside slip. This discrepancy suggests that there was a problem with these gift cards even before I purchased them at Walmart.
  
  In light of this situation, I promptly returned to my local Walmart store and explained the issue to the store manager. However, I was informed that Walmart does not offer refunds for gift cards and was directed to contact ***** once again for resolution.
  
  I have always had faith in Walmart as a reputable retailer, which is why I chose to make my purchases there. However, I never anticipated receiving defective gift cards that were essentially unusable. Given the circumstances, I kindly request your assistance in resolving this matter and facilitating a refund or replacement for the defective ***** Gift Cards.
  
  I believe that it is only fair and reasonable to request a refund for these gift cards, as they were sold to me in a defective state. I would appreciate your intervention in this matter to ensure a fair resolution.
  
  Thank you for your attention to this issue, and I look forward to your prompt response and assistance in resolving this matter.
  
  Sincerely

  Business Response

  Date: 03/10/2023

  Customer has been contacted.

  Customer Answer

  Date: 10/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Walmart Canada Head Office reached out to me saying ***** will take care of this last Monday. I have been waiting a week and wait response from *****, ***** just reached out to me this morning mentioned that I need to go back to the original purchase place seeking for help, there is nothing they can do. ***** case ID: ************
  
  
  
  Sincerely,
  
  
  
  ** ***

• Initial Complaint

  Date:22/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When trying to place an order on Walmart's website, I encountered a frustrating issue. All items initially showed as "in stock," but upon clicking the "place order" button, they suddenly changed to "out of stock." This happened repeatedly, on different days and computers. I contacted Walmart's online customer service, and they acknowledged it might be a technical glitch, providing a ticket (Reference#: *************).
  
  The next day, a Walmart CSR called me (the number was private, almost causing me to decline). She told me that, apart from two items, everything in my cart was out of stock, contradicting the website's status. She denied that it was a technical issue.
  
  I pointed out that this was undeniably a technical problem with the website. 1, if items are out of stock, they shouldn't be listed as available and allowed for cart addition. 2, the website should specify which items are unavailable instead of marking everything as out of stock post-order.
  
  She remained unyielding, attributing the issue to my actions. I even asked if Walmart has any tech support team, to which she responded "No". This shocked me. I work in tech support for another company, I can't believe a large corporation as Walmart lacks basic tech support for its online shopping platform.
  
  It seemed she either couldn't grasp or chose not to understand my concerns, leaving me no choice but to end the call. I have screenshots with timestamps documenting the transition from items in stock to suddenly out of stock. I also recorded a video documenting the issue. *** ********** ****** ***** ********* **** ** * ********* *******.
  
  **** *** ********* ***** **** * *** ******** **** ********* ******** ** ********** ****** ** ***** *** *********** ********** ** ******* ****** ***** ***** ***** ********* *** ****** ******** ************ ****** ** *** ** ***** **** * *** ** ***** **** Walmart's handling of this situation is disappointing, indicating they are unable to keep up with the digital age.

  Business Response

  Date: 26/09/2023

  customer was contacted.

• Initial Complaint

  Date:01/09/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi, i have made online orders with walmart canada online numerous times,
  most times i get the correct order and sometimes i do not
  
  the times i recieved the wrong items
  i was told by members of walmart Canada at 1-800-328-0402
  to return the wrong item to the store location they will issue me a refund and simply reorder the item, they told me mistakes happen, so i followed there advise
  
  i feel like there is something wrong at there warehouse , because on more then one occassion incorrect items were sent, this caused me great headaches and i mentiond it to the store when brought back wrong itmes that were shipped to me, Walmart decided to suspend my account
  i have tried to call them and there customer service has been zero help, i have tried to speak to there supervisors and have gotten no where they sugested re opening another account, which i tried and again the account got suspened. It seems like walmart canada dosnt care about there customers and now i cant order anything from them plus why am i getting penalized for there mistakes
  
  please help me i honestly dont know where to turn for help
  
  thank you for your time
  ******* ******

  Business Response

  Date: 05/09/2023

  Customer has been contacted

  Customer Answer

  Date: 06/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  they have not fixed or repaired anything

  they brushed it off and no one has reached out to me 

  I guess customers are not important to Walmart Canada
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:25/08/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello
  We ordered ***** ******** online by paying from Walmart Master Card, When we received the shipment from ***** the laptop was not inside the box there were different things, we called ***** and ***** and they are doing investigation. I requested walmart Master Card to reverse my payment because actually we haven't got the product which we paid for, but walmart says we cannot do anything.
  
  I will appreciate if i get any help as my money is now drain, I haven't got the laptop and i have to pay.

  Business Response

  Date: 28/08/2023

  Customer has been contacted

  Customer Answer

  Date: 28/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I haven't got any call from Walmart Master card 
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:21/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a TV on Walmart online on July 31th in total I paid 229.39$. It was suppose to be delivered Aug 1th till the 5th last minutes they delivered it on aug 1th without warning I was not home when I got back home the TV was not there the *** ** took a picture of the floor. I called *** ** they said they could not help then I went to Walmart in my town to fix the issue they could not fix the issue either I just want my money back I even went to my bank to ask for help they suggested to contact you guys. My package number is #*************

  Business Response

  Date: 22/08/2023

  Customer has been contacted

  Customer Answer

  Date: 22/08/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:17/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 9, 2023 on my Walmart rewards bill a charge was made from ********* for $123.17. I called Walmart to dispute this charge as I know it’s *****. They said they would remove this charge, investigate and send a new card. I waited for the new card, it didn’t come. On julys bill, the charge for $123.17 was still there. I’ve called them numerous times trying to resolve this issue. Each time they tell me the same thing, the charge will be removed, they will investigate and send a new card. They kept saying they will remove the charge but it has not been removed as of August 17, 2023.
  I have not paid this amount on Walmart rewards ********** as I did not make this transaction.
  August 17, 2023, I received a new card in the mail, with a bill for $126.20. They have now charged interest on the amount of $123.17.
  Account number is ****************

  Business Response

  Date: 22/08/2023

  Customer has been contacted.

• Initial Complaint

  Date:13/08/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 19th an order was made for a couch that was supposed to be available for pick up in 2 days. Was never shipped so was automatically cancelled and refunded July 26th. On August 10 they charged the same amount to my card with no order being made. I had to call them to get the money returned but they have only contacted me asking the same questions over and over with no explanation to who or why the charge was made on Aug 10th.

  Business Response

  Date: 14/08/2023

  Customer has been contacted

  Customer Answer

  Date: 16/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:you have not told me how the card was recharged 3 weeeks after order was cancelled. I had to call in to get the charges refunded on Aug 11.I have talked to no less than 10 people and not one has answered me on that regard.
  
  It has been almost a week with me asking the same question.
  
  Sincerely,
  
  
  
  ****** *****