Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Walmart Canada has 204 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Walmart Canada

  1940 Argentia Rd Mississauga, ON L5N 1P9

• 

  Walmart Canada

  1212 37 St SW Calgary, AB T3C 1S3

• 

  Walmart

  860 Langford Pwy Victoria, BC V9B 2P3

• 

  Walmart Campbell River Supercentre

  1477 Island Hwy Campbell River, BC V9W 8C9

• 

  Walmart Canada

  6801 Island Highway North Nanaimo, BC V9T 4T7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  .The Reference No I was given were ************* and *************. I ordered a pole saw online. Delivery on the item was late, wrong item (a ********** remote) left it in the bushes on the top of my driveway, I went to the ******** **** Walmart customer service to resolve this mixup. *****, the customer service manager called online customer service call Center and they told me and him, for me to return the incorrect item for a refund and reorder the pole saw. I told them there was a price difference of around $119to $269 now. The online customer service call Center person told me and ***** that Walmart will likely credit me the difference if I call 1-800-328-0402 but he cannot guarantee this. I did exactly as I was told but after many phone calls to this number this was not resolved and was upgraded to the escalation team. The escalation team rejected my request as per the attached email. I then spoke to *****, a supervisor at the call Center but still Walmart won’t credit me the difference. They keep telling me it’s now a 3rd party item and they cannot credit anything.
  I did everything right and Walmart did everything wrong. I just want what I correctly ordered from Walmart at the price that I ordered it at and not have to pay around $150 extra. The people at the call Center and escalation team did not seem to understand the issue. They initially kept referring it as me returning a damaged item and now want to reorder the same item. I had to explain many times it’s not a damaged item but a wrong item.
  I am shocked and disappointed at how Walmart treat their customers. Instead of making things right, they don’t feel Walmart did anything wrong. If they are allowed to do this, it would then mean anytime there’s a price increase, they can ship a much cheaper wrong item and the customer is forced to return it. Then when they reorder the exact same item, they have to pay the new higher price.
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  **** **** ** ******

  Business Response

  Date: 16/08/2023

  We have applied a price adjustment of the product for the customer on August 4th, 2023. Below is the copy of the email that was sent to the customer .

   From: Walmart Canada Customer Experience

  
  To: *********************.com
  Subject: Reference#: ************* * ****** ************* - Price Adjustment
  
  Good afternoon *******,
  
  I would like to let you know that as a one-time goodwill gesture, we have gone ahead and processed a price adjustment on the product that you have purchased from Walmart.ca. The refund amount should be reflected in your original method of payment shortly. You will also receive an email notification regarding the price adjustment.
  
  Thank you for being a Walmart customer. Have a wonderful weekend!
  
  Sincerely,
  
  Your Customer Care Team
  * *********@walmart.com
  Walmart Canada Corp.
  1940 Argentia Rd.
  Mississauga, Ontario L5N 1P9
  Walmart Save money. Live better.
  
  

  Customer Answer

  Date: 16/08/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ***

• Initial Complaint

  Date:29/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ******* *** ****** *********** *****
  email:**************@*****.com
  *********@*****.com
  Subject: Formal Complaint Against Wal-Mart Canada
  
  Dear Sir/Madam,
  
  I hope this letter finds you well. I am writing to file a formal complaint against Walmart Canada regarding a recent cell phone purchase. Despite my attempts to resolve the matter directly with the retailer, the issue remains unresolved, prompting me to seek assistance from other authorities.
  
  
  
  Complaint Description:
  
  On July.10.2023 ,I visited Walmart website online store and I purchased a cell phone ****** **. order number:*************,the sales representative, which is a third party selling on Walmart website respectively ,******** ***** from ************.ca was giving me misleading information on the Walmart website about the product's leading me to make an uninformed decision.
  
  Upon receiving the purchased cell phone and inspecting it at home, I discovered that the device was defective. On the display it is a faulty battery message prompting that the phone got the battery replaced and is not a recognized ***** replacement battery and the phone did not function correctly. Subsequently, I start sending emails to ************* respective to ******** ***** but I have been told that the faulty message on the phone screen will disappear in two days which never happened and I have been told that they want pictures of it.After sending the pictures I never got any response, for couple of days when I start to email them again I have been told that they want more pictures, again to prove what I was just stating,after I send the pictures the second time never been contacted again,that is when I decided to contact Walmart Canada and explain the situation to them,taking in consideration that I bought my phone on they’re website.
  
  However, I was met with indifference from the staff, at Walmart as well ,I end up calling Walmart Canada nine times talking with different support team members in the online support team talking with couple of supervisors at least that is what I have been told,every time I call to ask about the updates from Walmart I am being told that they escalated the situation and I have to wait 48 to 72 hours and call back and when I call back after the time established I am being told that it is been escalated to a different Team level 2 and I have to wait 48 to 72 hours again and again the story is repeated when I call back after the time established they tell me not to worry it’s been escalated to another team and they will contact me,these it’s been going on from July 10.2023 until present. Despite explaining the situation to the staff present, I did not receive any assistance or support in resolving this matter.
  
  Following the unsatisfactory response from Walmart Canada I reached out to their customer service department via phone and email multiple times,Unfortunately, my concerns were not adequately addressed, and I was repeatedly told to wait for the Walmart Team to call me back which they never did.
  
  I seek the following resolution to this matter:
  
  1. An immediate refund for the defective cell phone purchase.
  2. An apology for the inconvenience and disappointment caused.
  3. A review of Walmart's customer service protocols and training to prevent similar issues in the future.
  
  * **** ******** ****** ** ******** ********** ********* *** ******* *** ************* **** *** ********* *** **** *********.
  
  I kindly request you to kindly investigate this matter.
  
  
  
  Sincerely,
  
  ******* *** ****** *******

  Business Response

  Date: 14/08/2023

  Customer has been refunded on August 10, 2023. Below is the copy of the email sent to customer. 
  From: Walmart Canada Customer Experience
  Sent: Monday, August 14, 2023 1:56 PM
  To: **************@*****.com
  Subject: Order: ************* - Incident: *************
  
  Good afternoon, 
  
  Thank you for contacting Walmart Canada’s Head Office. We are writing to you regarding your order# *************.  
  
  Firstly, we would like to apologize for the experience you highlighted with the phone, this is certainly not what we strive for our customers. We would like to let you know that a refund of $439.57 has been applied to your order, you should receive an email confirmation that the refund has been processed and it will reflect on your original form of payment within 5-7 business days.
  
  Thank you for being a Walmart customer. 
  
  ***** * 
  * *********@*******.com
  
  Walmart Canada Corp.
  **** ******** ***
  ************ ******* *** ***
  Walmart Save money. Live better.

• Initial Complaint

  Date:27/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered groceries for delivery, as I used to all the time. Everytime I have received my order things are missing or damaged. I asked for a refund for missing and damaged items and for the last 3 weeks they have refused to give me any info on the refund or any help in general. I’ve called 4 times and they say it’s with the escalation team and to just keep waiting for an email. I have received 4 emails saying “it’s taking longer than we thought but will contact you shortly when we have a resolution”. All I want is my money back for the items so I can buy the replacement food for my daughter. I’m starting to think this is a **** and they’re doing it to more people. * ******** * ******* ** *** ***** * **** ********* ** ******* *** *** **** * ******

  Business Response

  Date: 09/08/2023

  Hello, This customer has been refunded. Below is the copy of the email confirmation sent to the customer.

  From: Walmart Canada Customer Experience
  Sent: Friday, July 28, 2023 3:23 PM
  To: *****************@*****.com
  Subject: UPDATE: Reference#: ************* - Your Order has been Refunded
  
  Good afternoon *******,
  
  Thank you for reaching out to Walmart Canada’s Head Office. Your Walmart experience is important to us which is why we want to offer you our sincere apologies in regards to the bad experience you have had getting the refund of your order.
  
  I would like to let you know that the refund has already been processed and you should be able to see your money in your account in 5-7 business days depending on your financial institution. Please see below:
  Below is the authorization ID and transaction ID for your references:

  Authorization ID: ************************************
  Payment transaction ID: ************************
  
  Kind Regards,
  
  ***** 
  Customer Experience Specialist
  * *****************.com
  
  Walmart Canada Corp.
  1940 Argentia Rd.
  Mississauga, Ontario L5N 1P9

  Customer Answer

  Date: 09/08/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:22/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bed frame and was shipped an open box that was damaged and missing pieces. I've contacted this business several times regarding this issue. My order number is *************
  
  reference number- # *************, # ************* # ************* I also called 3 times regarding this issue.
  
  I was told someone would arrange a pick up of the item so they can process a return, I was told this would be done in 48-72 hours. It's been 6 days plus and no one has done that yet.
  
  You can see this box is open damaged with loose things on the floor through the fedex proof of delivery photo. I took my own photos as well.

  Business Response

  Date: 09/08/2023

  This customer has been refunded and we have taken care of the incident. Below is the copy of the email confirmation sent to the customer. 

  From: ******* Canada Customer Experience
  Sent: Friday, August 4, 2023 9:12 AM
  To: **********@*****.com
  Subject: UPDATE: Reference Incident#: ************* - Order# *************
  
  Hello Shawn,
  Thanks for reaching out to ******* Canada’s Head Office.
  
  Your concern was escalated to us regarding order# ************* about the refund of the bed frame, and we are assisting with it, but first we want to offer you our apology for the experienced that you have had, please know that your ******* experience is important to us.
  
  We want to confirm that your refund has been processed and the amount should be reflected in your original payment method shortly.
  
  Thank you for being a ******* Customer. Have an excellent day!
  
  Jorge M.
  * *********@*******.com
  ******* Canada Corp.
  1940 Argentia Rd.
  Mississauga, Ontario L5N 1P9
  Walmart Save money. Live better.

• Initial Complaint

  Date:22/07/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a beverage fridge. It arrived in a damaged box and the unit was making terrible noises. Called Walmart, they said call the ‘seller’. Seller offered an exchange but needed the fridge boxed and packaged of which I didn’t have. I fell ill and was sick for months, fridge was unplugged. Life finally got healthy and plugged fridge back in. Fridge not working. Called Walmart they said call manufacturer. Called manufacturer and they initially offered replacement but then said the receipt showed this was bought from an ‘unauthorized’ reseller and therefore warranty voided. Walmart called again, they said they won’t do anything. I paid a lot of money and Walmart won’t help.

  Business Response

  Date: 26/07/2023

  Customer has been contacted

  Customer Answer

  Date: 26/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have no box to ship this item. I have no packaging material and it’s been a lot of work for me in communicating with the manufacturer who offered a refund for the significant hassle this has been. 

  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:20/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tennis string reel on offer from Walmart.ca. The seller sent me one string (the wrong item) instead of a reel. When I contacted Walmart, they wanted me to return the wrong item that I received before I receive a refund. They were not willing to ship the right product that I ordered, because the item went out of stock. I do not mind returning the item over mail, but I do not intend on getting a refund because this item was on sale and is now out of stock. As far as the transaction goes, I paid for something and I haven't received the product that I paid for. I ordered a reel and I need a reel. Since this is the wrong item, I need the correct item (or a suitable replacement) to be sent to me. Because it is the seller's mistake, why should I put the effort to take it to the store or to print the label and return it. The seller can pick it up from me whenever they want. I don't intend on using that. I want the reel that I ordered. Walmart is holding my money and sent me the wrong item. They won't send me the right item.
  
  Order# ************** Amount - $26.72
  
  I have attached the other details.

  Business Response

  Date: 21/07/2023

  Customer has been contacted

  Customer Answer

  Date: 21/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because Walmart has taken no effort to resolve the complaint. They have copy pasted a template response without taking any ownership. I do not want to contact the seller. If I have to contact the seller, why is Walmart facilitating the entire transaction. The entire point of going through a supposedly trusted brand like Walmart is to have their support in case of any issues. Feels like they just do not care.

  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a ****** gift card on Jul 9 in Walmart ********* ****
  which is $200 , a gift to kid. When the kid peel it, there were some letters missing. We can’t use the gift card.

  Business Response

  Date: 12/07/2023

  customer was contacted.

  Customer Answer

  Date: 13/07/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ******** * ***** ** **** **** ** **** ******* ** ****** ***** ** ***** ** ***** ******* * *** **** *** ****** ******* *******
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:05/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It concerns a jar of instant coffee I purchased from Walmart. I called *** ******* 1 888 number but got no satisfaction from them. There is bits of sediment floating on top of the coffee only noticeable when I put my cream in the coffee I would like some sort of rebate for this if possible thanks in advance.

  Business Response

  Date: 06/07/2023

  customer was contacted and information requested.

• Initial Complaint

  Date:05/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23, I made an order from walmart canada for a bicycle and bicycle helmet for my daughters bday for $124.28 with the price of the bike at $88. I received a notification email that my order had been delivered. I checked and the helmet was delivered but there was no bicycle anywhere. I contacted walmart canada, who told me that it was likely on a different driver of their carrier (******) and I would receive by the end of the day. It never came. I called back the next day (the 28th) and was told my situation was escalated and that I would receive a call within 48 hours (by friday). Nobody called. I called them back on Monday and the rep told me that my case had not been escalated but that he would surely do so and I would receive a call in 48 hours. It is now wednesday and I once again have received no contact from them regarding the order. When attempting to contact their service, they are very unhelpful. The tracking numbers for the order are ********************* and *********************. Only the 2nd one was actually delivered, despite what the tracking says. I'd like a refund for $99.44 based on the cost of the bike.

  Business Response

  Date: 06/07/2023

  Resolved

  Customer Answer

  Date: 10/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  30.05.2023
  Paid $1052.57 purchased cooktop from Walmart online
  Order #*********-1
  Reference ******** When I pick up the product from Walmart and opened the box I noticed that the product received is different from ordered cooktop
  Instead of 15’ cooktop I received 11’ cooktop
  I brought the product back to Walmart for refund but the customer service rejected to refund the funds and advise me to call a company ‘’ ********** **** ‘’ and ask for shipping label to return the product and ask for refund .
  I was very disappointed because I had no idea that this product was purchased from Walmart online and paid money to Walmart doesn’t belong to Walmart and now they doesn’t take any responsibility
  I tried to call company ‘’********** ****’’ and they said that they will send me email ,shipping label and then in 6 weeks they will refund the money I paid .
  Few days later I received an email from this company and they requested photos of the boxes I received .
  Right away I took and emailed 5 pictures of the boxes and the product shows that the shipping box comes with correct item number and the rest of boxes and product label is different .
  Next day I received an email from them that they didn’t receive any photos from me and they requested photos again.
  I reapplied to their email 15 times and sent them pictures .
  They keep sending me :we didn’t received your photos .
  This is a game .
  So I called to Walmart customer service and complained about the issue I have with my purchased thru Walmart .
  They reassured me that they will take an action and help me to resolve the issue with their vendor .
  And they asked me to be patient .
  Yesterday I received an email from ‘’ ********** **** ‘’ and they confirmed that they received my photos and requested me to wait for their next response .No shipping label was sent, nothing about refund .
  I send another email to Walmart and ask them to help me to get a shipping label to return wrong product and they asking to wait .
  Please help me

  Business Response

  Date: 06/07/2023

  Customer has been contacted.

  Customer Answer

  Date: 25/07/2023

  The refund for incorrect product  still not received and Walmart is not helping me at all
  They trying to stay away from their vendor
  ********** ***** who shipped incorrect product .
  ********** ***** sent me s confirmation email on the 14.07.2023 and confirmed that the refund was issued
  Today on 17.07.2023 they sent me another email and stated that they can not proceed the refund because they don’t have my information and order
  I feel like they continued to play their game and doesn’t want to provide a refund .
  
  I placed my order (Cooktop) from Walmart in May 2023
  Since I received incorrect product I’m struggling to get my money back
  Please help me to get a refund

  Business Response

  Date: 25/07/2023

  Cx was refunded