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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 204 locations, listed below.

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    Customer Complaints Summary

    • 1,302 total complaints in the last 3 years.
    • 516 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 4th, 2025, I attended Walmart for grocery pickup. The representative told me the order was not ready, even though I got a phone call and email stating it was ready. I left after having wasted my time. Walmart still CHARGED me for groceries I never received! Then I called customer service to file a complaint. They STILL have not reversed the charges. ******* ***** ** ***** *** ****** ** ********** ********

      Store employee ************ charged me for a grocery order pick up that was never picked up. I have tried repeatedly calling to get my money back and they won't refund me. They even told me they would give me a refund and still didn't. ****** ****** ** ********** ** ***** * **** ******* ** ** **** **** ******* **** ****** ***** ** ****** ********** * ******* ******* **** *** ****** ** ** **** ****** *** * **** **** ** **** **** ****** ** *** ** ***** **** ******* *********** **********

      Business Response

      Date: 09/04/2025

      orde #***************

      allow 3-5 business days.

      closing.

    • Initial Complaint

      Date:04/04/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ********* ** ***** ******* ********** ** ******** * ****** *** ** ****** *** ********* *** ***** **** * ******** *****  * **** * *** ********** ***** *** ******* ******** ** ******* ** ****** ** *******

      Complaint number one Walmart, ******** hinders customers from reviewing their products. My attempts to review a product that I purchased from Walmart proper not an online retailer is shown on their website resulted in nothing.

      I was given the runaround many times, *** *** ***** ****** **** *** *** **** ********* ******** **** **** * **** ** **** **** ******* **** ** ******* **** * *** **** ******** 

      The reviews on their website are not accurate

      Complaint number two: You have to be tech savvy to understand that everything available online on the Walmart website includes other online retailers in other countries **** ****** **** ** ********* *** ***** ** ** ********* ***** *** **** ****** **** ***** *** *** *** **** **** **** * **** ********* * ********** **** ******* ** *** ******** *** *** ****** * *** ** ****** *** ***** ****** *** ************ *** * **** ********* ** ** **** ***** **** ***** ** *** **** ***** ***** ********* ********** ******* **** ******* ***** Please get back to me about the above.

      Thank you

      Business Response

      Date: 08/04/2025

      This is acknowledged. 

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction is March 17, 2025. I actually did not make the purchase. My credit card was kept in my walmart account and someone hacked into my account and purchased $250.00 worth of gift cards that were sent to a different email address then the one on my account. I have two step verification to get into my account and somehow that was bypassed. This happened overnight so I woke up to emails saying I purchased items in the middle of the night. I immediately removed my credit card, changed my password and verified that I had the two step verification setup. I have been in contact with walmart several times and they refuse to even escalate my complaint. I have been told to dispute my charge on my card but I am still questioning how someone got into my walmart account even with all the necessary verifications in place. Walmart has been extremely unhelpful.

      Business Response

      Date: 16/04/2025

      Customer contacted via email and provided instruction.

    • Initial Complaint

      Date:04/04/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I put in a grocery order on March 31 /25 my order was supposed to arrive between 2-3 pm total amount was $267.76 I never got my order I called customer service and they said they would help me with my refund I didn't hear anything back called again they said it went to the escalation team after several times of me calling everyone I spoke to told the same thing that my refund would be in my account by the end of the day finally a few days later I got the refund of $276.67 but later that day Walmart took back $253.33 out of my account every time I call they they are working on my refund but it has been 2 weeks and I have not received my refund as of today I am a senior and have been a customer of for years I am very disappointed of how they are giving me the run around it's not right I just want my refund.

    • Initial Complaint

      Date:03/04/2025

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 4, 2025 I was looking for a vaccum (***** ****** *** ******** ***** ******* ******** Cordless Stick Vacuum) and happened to come across what I thought was an item that was a great deal - so great that it was probably on clearance. The listed price was $59.98. I immediately proceeded to place an order for the item for pickup. Later on in the day I noticed that 1. The order was cancelled and 2. the price on the website was now 'on sale' for $299.98. There was clearly an error but it was on the part of Walmart. My main problem stems from the fact that when I contacted the customer service chat, they told me that the item was cancelled due to stock. Fast forward to today, April 5, 2025 the item is magically available for pickup and delivery at most Walmart stores. If this was a pricing error and they explained it as such that would be one thing, but to be lied to is another. This is not acceptable practice for a large corporation like Walmart and in current times when people don't ***t to deal with anything American, I would expect better conduct from them. I spoke to chat with three separate reps between April 2 and April 3rd and each gave me the same runaround about the stock and none could explain why it was all of a sudden available again. Their solution was to just re-order the item without dealing with the actual issue which was not appreciated. I have always been a fan of Walmart and their pricing however I am not planning to buy from Walmart again and would not recommend them to anyone.

      Business Response

      Date: 04/04/2025

      Cx has been contacted

      Customer Answer

      Date: 09/04/2025



      Complaint: ********



      I am rejecting this response because: although i fully understand that it is within walmart's right to cancel an order, what is wrong is that your customer service reps are knowingly providing the customer with the wrong information and trying to mislead the customer. The item was clearly not 'out of stock' as it appeared back onto the site just as quickly as it went out of stock. As mentioned there was clearly an error with the price however instead of advising that that was the case your reps proceeded to make up a story. As a customer I expect to be respected and not taken advantage of.



      Sincerely,



      ****** ***

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Order placed March 5. Order was suppose to arrive by March 19(never did). I called Walmart and was told it was still in processing and they didn’t know when it would arrive. I advised them I want to cancel order. Was told I’m not allowed to cancel. The amount was charged to my bank card March 5, returned following week then charged today April 3. Leaveing my account in negitive. I told them again I do not want it. I am refusing.

       

      Additional Comments from the Consumer (April 13, 2025): Also I contacted Walmart and they told me I should have my refund by Monday (April 14, 2025) which is tomorrow but have not received it yet.

      Business Response

      Date: 14/04/2025

      Incident acknowledged Reference#: *************

      Customer Answer

      Date: 15/04/2025



      Complaint: ********



      I am rejecting this response because:

      I’ve been getting pre scripted emails regarding this “ticket” being open for refund for awhile and when I call I keep getting the same run around. I was told I would have a refund by Monday at the latest. Still nothing. 

       

      Additional comments from the Consumer (April 15, 2025): I also just called them again and all they said was they will escalate again and told me just to wait. This is ridiculous and very irresponsible and frustrating.




      Sincerely,



      ***** *****

      Business Response

      Date: 15/04/2025

      Reference#: *************

    • Initial Complaint

      Date:01/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a makeup item on the 22nd of March 2025, it was supposed to be delivered the next day but the driver returned it. I requested a refund using their online chat and the response was that the request has been sent to an escalation team.

      They told me I will get a response in 2-3 business days but I received no response, anytime I call and text them, all the agents tell me to wait for a response from the escape team.

      I tried using the missing item route to see if I could initiate refund myself but later realized that their system required me to have the "missing" item to return it.

      I texted an agent today to tell her I didn't hear from the escalation team but she proceeded to open another case which was sent to the escalation team that never got back to me again.

      At this point, I just need my money.

      I NEVER RECEIVED THE ITEM TO BEGIN WITH ** *** **** *******

      Business Response

      Date: 01/04/2025

      resolved

      Customer Answer

      Date: 01/04/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:31/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 19, I ordered groceries for the incorrect date/time. I tried to move the order to a different time or cancel and was unable to. Customer service told me to refuse the order and get it sent back to the store. So I did that and the store confirmed they received the order with a phone call. The store said they would cancel the entire order. I’ve been asking for a refund since this date with no real explanation as to why it’s taking this long. I just want a refund.

      Business Response

      Date: 11/04/2025

      customer has been contacted

    • Initial Complaint

      Date:27/03/2025

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,
      At the end of 2022 somebody opened credit card on my name from Walmart and spent it all. From 2019 to February I was living outside Canada (I have proof of this).2023 January my daughter got letter from collecting agency to pay the balance. I had to deal with this and my credit score suffered a lot. Called Walmart to close the credit card(did not got letter from them). I had to call ********** and ******* and put credit monitor on my file which hurt my ability to borrow money.
      Since I had this problem I was using app. called ****** ***** to monitor my credit score.
      Beginning of March I got call that my mom died. I had to travel to country where I was born. During the funeral I got notification from ****** ***** that I have collecting agency on my back again. For my surprise was again credit card from Walmart and again on my name. So instead of grieving I had to call Walmart, ********** and ******* again to fix my credit score.
      This is mean that :
      a: you have very low level of security check (other banks need ID verification)
      or
      b: if all applications are from same store means somebody produces there fake applications.

      I would like to know what measures you will take so this is not happening third time.

      Letter you sent me shows no trace of measures for better security.

      Looks like Walmart cares only for number of credit card applicants, but no security or credit card fraud.

      Also some sort of compensation is fair since because of Walmart I have often credit problems.

      ********* ****** **** ********** ** *** *** *** ********** ****** 
      Waiting for your answer.

      Best,

      ******* ****** *******, 03/26/2025

      Business Response

      Date: 28/03/2025

      Customer has been contacted

      Customer Answer

      Date: 09/04/2025



      Complaint: ********



      I am rejecting this response because:

      I did not got any reasonable answer from Walmart.



      Sincerely,



      ******* ******

    • Initial Complaint

      Date:25/03/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 16/2024, 2 gift cards one for $50.00 and one for $75.00 were purchased from Walmart store 3111, *** ****** ***., Scarborough, Ont., *** ***. These gift cards were given to my family members on Dec. 25/2024 in my home.

      When my husband went to Walmart store 3111 on Jan. 27/2025 to make a purchase on the $50.00 gift card, there was no money on the card. The funds were withdrawn on Dec. 17/2024, the day after I bought the card (Dec. 16/2024). I reported the matter to Walmart and they kept me informed by phone call and email on the progress. I received a digital e-gift card on Feb. 20/2025.

      The second incident on Feb. 21/2025, my son went to Walmart store 3111 to purchase items using the $75.00. The funds were used at Walmart store 3111 on Dec. 17/2024, the day after I purchased the card.

      I contacted the Walmart Gift Card Customer Service Feb. 25/2025 regarding Incident #*************. The last email I received with regards to this situation was on Feb. 28/2025. It states that I should report the matter to the police. On March 4/2025 I went to ** ******** Police Station. I was told by the police that this is not a criminal matter, it is a civil matter and I should speak to the store manager. On the same day, March 4, 2025, I went to store 3111 and I spoke with one of the managers, [****]. She took all the information including my phone number and email information. So far, no one has phoned or emailed me with regards to the status of this situation.

      From then to now I have phoned Walmart gift card number so many times and spoke with different customer service representatives. My last phone call was on March 20/2025. They are all saying the same thing, that I would get a feed back within 3 to 4 days, but so far nothing.

      With the first incident they had the courtesy to keep me updated as to the progress by phone and email.

      So please I appreciate your help.

      Thank you,
      Lynette Peters

      Business Response

      Date: 26/03/2025

      Customer has been contacted.

    Walmart Canada is NOT a BBB Accredited Business.

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