Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart Canada

  1940 Argentia Rd Mississauga, ON L5N 1P9

• 

  Walmart Canada

  1110 57 Ave NE Calgary, AB T2E 9B7

• 

  Walmart Canada

  500 201 Southridge Dr Okotoks, AB T1S 2C8

• 

  Walmart

  860 Langford Pwy Victoria, BC V9B 2P3

• 

  Walmart Canada Inc.

  3199 Cliffe Ave Courtenay, BC V9N 2L9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Walmart online for repeatedly canceling my orders without any clear reason. Despite placing orders on multiple occasions, I have received several cancellation notices from Walmart, and each time the company has failed to provide a valid explanation for the cancellations.
  I have made several attempts to contact Walmart's customer service team to inquire about these cancellations, but have not received any satisfactory response. This has led to significant inconvenience and frustration on my part, as I have had to make alternative arrangements for my purchases and wasted valuable time and effort trying to resolve the issue.
  I believe that Walmart's actions are in violation of fair business practices, and I request that the Better Business Bureau investigate this matter further. * **** ******* **** *********** ****** ** ***** ** ****** **** ******* ** **** *********** *** *** ******* *** **** *** ******* ***** ********* ***** ** ******* *** *********.
  Thank you for your attention to this matter.
  Sincerely,

  Business Response

  Date: 06/03/2023

  Customer has been contacted.

  Customer Answer

  Date: 06/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Walmart doesn’t provide any explanation to the issue.
  
  Sincerely,
  
  
  
  **** **

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for photograph printing on sale on December 22, 2023. The next day was informed via email that the order was delayed. There was no change in the status (delayed) until March 2, 2023 when I contacted them to determine the status of the order. I was informed that it had passed the 30 day period and now the photos had been deleted from the system and it wasn’t possible to print. I requested the ability to print the images at the same price as was offered previously but the escalation team refunded the money regardless and informed me I had to pay the full price presently quoted. No resolution was offered after repeated calls as I was informed it wasn’t in their policy. Walmart did not offer a refund until the customer contacted them although they confirmed from the time period after January 21 they retained the payment but couldn’t possibly provide the service that had been payed for.

  Business Response

  Date: 06/03/2023

  Customer has been contacted

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new shower head online described as having hose and bracket, I received the shower head and nothing more. Contacted Walmart who sent to the company which I was asked what I wanted to which I said the hose and bracket described, I the received below email which I can't make sense of so I contacted Walmart again and have waited 3 days and nothing!

  Business Response

  Date: 03/03/2023

  Customer has been contacted via email. 

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a present for my daughter through Walmart.ca and it was suppose to be here by Feb 22. On Feb 24th I called and had them open a problem ticket to find my item as it never made it to the store. I was told it would take one day. On Monday the 27 I called again as I never heard anything back. They said they would escalate the problem ticket and I would get an answer in 48-72hrs. Thursday March 2, I called again as I still never hear a single thing from them. I was told that it hasn't been 3 business days yet, even though I was told 48-72hrs not business days. Was then told they would have the matter resolved by end of day and I would be compensated for my troubles. I get an email a couple hours later stating that I would be issued a refund in the next 2 billing cycles!!!! First off, I told them I did not want a refund as that does not get my daughter her present. Second, when I called back to complain about the refund, I was told I could reorder but that the item was no longer on sale and that I would have to pay the full price (over $150 difference) and that they will not issue me a credit of any kind. Third, how am I suppose to go spend another $650 for her present when I have to wait up to 2 months to get my refund. They screwed up and lost my order and instead of replacing it, they make me wait weeks to decide to refund me and make me wait another 2 months for my money back. Now I have to tell my daughter she has to wait for her present. Walmart could have easily just reordered it but it was from a third party vendor and they don't want to pay the difference to make it right. I just want what I ordered.

  Business Response

  Date: 07/03/2023

  Customer has been contacted

  Customer Answer

  Date: 07/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:the only thing the email said is that it isn’t Walmart.ca fault and they’ve terminated that supplier.  That doesn’t change the fact I waited 2 weeks to end up having to buy the item elsewhere (a lesser one) for more money because Walmart.ca would not honour the price they sold it to me for or gave me any kind of compensation they kept telling me I would get.
  
  
  
  Sincerely,
  
  
  
  *** *******

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order online for groceries for $502.64, 90% of our order is missing, the delivery person left only 1 bag, which would be only 10% of the order. In the customer service line they do not know what is going on, they said my order came from certain store location,but when I call such location they said no it didn't. The escalation team keeps saying I need to wait, but we spent our only money left which was $502 on the order, we do not have any money left to purchase other food, neither we have the order, this is unacceptable.
  We have the video footage of the delivery person carrying only one bag.
  
  We tried to call the coorporate number as well at +* ************ and the receception lady said she doesn't have to provide her supervisor name, neither her name ad she yelled and hung up on us.
  
  We need our money back as soon as possible.
  
  Thank you for your attention,

  Business Response

  Date: 02/03/2023

  resolution was provided. 

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for groceries online, I spent $502 ***** *** *** ** ******** ***** *** I did not receive my order, ** **** ** ***** **** ******* **** **********, the escalation team is supposed to be investigating and keep asking me to wait. This is totally unacceptable ** * **** ** **** ** **** ***** ** *** ****** ******* **** . The value of my order is$502
  
  I have video footage of the delivery person leaving leaving only 1 bag, which would be 10 % of my order, 90% of my order is missing.

  Business Response

  Date: 02/03/2023

  This has been resolved.

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Walmart regarding the cancellation of my orders. I have been a loyal customer of Walmart for several years, and I have never experienced any issues with my orders until recently.
  
  Over the past few months, Walmart has been canceling my orders without any explanation. When I contacted customer support, they informed me that their system is automated and the fraud detection system kicks in canceling my orders. However, I find this explanation unsatisfactory since I have made a purchase in the same month without any issue.
  
  * **** ******** ** ******* ** ****** ***** ******** *** ** ******.
  I have tried to get more information from Walmart customer support, but they have not been able to provide me with any concrete reasons as to why my orders are being canceled. This has caused me great inconvenience and frustration as I have to spend time and effort to find alternative suppliers.
  
  I believe that Walmart is failing to fulfill its obligation to provide me with the products that I have ordered and paid for. I also believe that Walmart's customer support has been unhelpful and unsympathetic to my situation.
  
  Therefore, I request that Walmart:
  
  Provide me with a clear explanation as to why my orders are being canceled.
  Take steps to prevent the automated fraud detection system from canceling my orders in the future.
  Provide me with the opportunity to be a customer of Walmart again.
  
  I look forward to hearing from you soon regarding this matter. Thank you for your attention to this complaint.

  Business Response

  Date: 02/03/2023

  Customer has been contacted

  Customer Answer

  Date: 02/03/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The response merely says that the business contacted me which is true. I received a phone call on March 2nd at around 12:10PM EST simply stating that they are looking into the matter
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ****** ***** *** ******* sectional on the walmart website on November 24, 2022. The item was on backorder but I placed the order when it was $698 dollars. In checking their website the product has been in stock for delivery to mu address multiple times. I have called multiple times and have been asked to either wait or cancel my order. Every single agent asked me to cancel in which my response was no because the non sale current price is 1198. The call was "escalated" twice and each time I had to wait 72 hours for a call back. The first time they said my phone just beeped which cannot be true. The second time I was on a call so they left a message. I returned the call within 5 minutes and I was unable to speak to the escalation department so was instead transferred to a supervisor who explained because the price has gone up if I don't cancel my order they will. I said I did not want to cancel ** ****** ********** ********* **** orders placed today at a higher rate would get the product and because I bought it on sale in November 2022 I am not getting it. While I was on the phone with the supervisor she advised I had cancelled my order. I repeated maybe 15 times I did not nor do I want to cancel my order. She just kept saying sorry and when I asked to see the fine print or policy that they can just cancel my order shw said sorry. ***** ********* ** **** *** ****** ** * ************* ****** ***** *** **** **** ****** ** ***** ***** ****** ** ******** I would like product delivered at the price I ordered it and I would like to know who cancelled my order. My order number is *************

  Business Response

  Date: 02/03/2023

  customer was contacted.

  Customer Answer

  Date: 02/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  The item has been in stock multiple times since the order was placed. Your agent literally advised that since the price has increased they will not fill the backorder. Yet they would fill orders placed today at the higher price. *** ** **** ********

  **** ******** * ********** ** ********** Multiple times agents advised the product was in stock.

  
  
  Sincerely,
  
  
  
  ****** ***********

  Business Response

  Date: 10/04/2023

  customer was provided information.

  Customer Answer

  Date: 10/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they provided no response aside from saying information was provided. They did not **** *** ********* ** respond to anything.
  
  
  
  Sincerely,
  
  
  
  ****** ***********

  Business Response

  Date: 26/04/2023

  Customer was explained on 03/02/2023 

  Customer Answer

  Date: 26/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because they did not address the complaint whatsoever in any manner.
  
  
  
  Sincerely,
  
  
  
  ****** ***********

• Initial Complaint

  Date:28/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today in a snow storm, ** *** ********* I arranged for paid transportation to take me to the ********* ****** Walmart in Coquitlam BC. I went there to purchase a pair of ***** ******* *** ***. Before leaving home I made sure it said there was stock at that store. When I arrived I was told and shown that there were none in stock. I showed the cashier how it said in stock online and I had her check the stock which she did. It turned out there were 12 in stock but none on the floor so she had me follow her so she could find them in the back room. She did end up finding them and since we were right by Customer Service desk she handed the cashier the item and told me I could just pay through that line. When it was my turn to pay I was told that I could not use any gift card that was online. It could only be a physical one. I obviously said that had to be incorrect as Walmart.ca sells you online gift cards and ****** has an agreement in place with Walmart and they issue customers the gift cards. I also had just used a gift card 4 days prior in self checkout. He said no. He passed me to 2 ladies. I went through that with them. They said no. They passed me to another lady. I explained again. She said no so I asked for the highest manager there was. He came his name is Shak. I explained yet again. I showed him the gift card. I showed him the receipt with details from gift card I’d used in their store 4 days earlier. He still refused to allow me to purchase my item with a gift card that is not physical in nature. Even though their company sells them. Even though they have a deal with the company ****** in which they sell gift cards to Walmart. Even though I could easily walk through self checkout and scan the gift card and the till would accept it. The staff were not kind nor knowledgeable, showed no empathy and they refused to give me info so I could escalate this complaint higher. Shak only took my info. **** **** ** **** ******* ************* ******* ** * ******** ******

  Business Response

  Date: 01/03/2023

  Customer has been contacted

• Initial Complaint

  Date:28/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 8th, 2023, I ordered a ***** * ****** * ** * Waffle Griddle online. I paid $56.47 CAD by *** ending in ****. I contacted Walmart Customer Service ###-###-#### when I discovered the field to include my buzzer code isn't offered online. The CSR offered the reply they could not alter the details of my delivery information. I contacted ***** and successfully updated my delivery information. I reside in a 3-storey walkup, *** * ** * ****** ****** **** * **********. My delivery information includes a buzzer code. The ***** delivery driver made several attempts to deliver my item. I am aware of this because each time leaving a notice downstairs on the window pane to the entrance. The ***** driver sent a text message, and I did comply with their request. They did not attempt to use the buzzer code. Walmart allegedly conducted an investigation and claim ***** handed the item to the customer. They did not do this. I contacted Walmart Customer Service on the numbr listed above several times. Each time the CSR offered the reply I would receive an email relating to this matter within 72 hours, and a refund to my ********** would follow within 3 - 5 business days. I responded to all these emails as Walmart requested. The most recent email reply I sent on February 10, 2023. "I guide you to reply by email. I ask you to please refund my credit card accordingly.
  I have waited a reasonable amount of time for my refund. ***** completed their investigation. The package was not handed to me. The package was not handed to Family, Friends, or Neighbours. I am a long-standing Walmart customer of honesty, and integrity. Please advise as soon as possible when a refund will be issued to my credit card. Walmart has until Monday, February 20th, 2023 to return my refund to my credit card. Then I will take the next step to mandate a resolution. Thank you, Sincerely, *** ******."
  
  Order #************* Delivered: January 17, 2023, ***** Tracking Number:3***********

  Business Response

  Date: 01/03/2023

  This has been resolved. 

  Customer Answer

  Date: 01/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******