Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart Canada

  1940 Argentia Rd Mississauga, ON L5N 1P9

• 

  Walmart Canada

  1110 57 Ave NE Calgary, AB T2E 9B7

• 

  Walmart Canada

  500 201 Southridge Dr Okotoks, AB T1S 2C8

• 

  Walmart Canada

  1812 Vedder Way Abbotsford, BC V2S 8K1

• 

  Walmart Supercentre

  7100 Alberni St Powell River, BC V8A 5K9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 9, 2022, on Walmart's website, I purchased, online, a Saute Pan for $12.97. I also purchased 3 other items which I received promptly. I was charged, on my credit card, for all 4 items, but I never received one of them, the pan, namely a "******** Saute Pan Ceramic Non-Stick".
  ******** Saute Pan 7 75inch Ceramic Non Stick Order #************* SKU ************* Price $12.97
  QTY 1.00
  Total $12.97 J
  Seller Walmart
  
  After noticing that the item in question was marked as "delayed", but not receiving any updates for about 2 weeks, I contacted Customer Service. I was told that the issue would be "escalated" and that I would get a phone call in the next 2 or 3 days. Several weeks have passed and that phone call never came. I also did not receive any communication/email regarding this issue. In other words, Walmart has not tried to resolve the problem. This is the information posted in my Walmart account, under "My Orders" and it has not changed in several weeks:
  
  Status: Delayed
  Sold & Shipped by: Walmart
  
  Original date of arrival: November 21, 2022
  
  Tracking Number : ************ I have since gone back to look for this item on the Walmart website and it is no longer there. To me, this item was never available.
  What would I like as a resolution? An apology from Walmart and a refund since my credit card was charged immediately for all 4 items. When I spoke to Customer Service a couple of weeks ago, I asked for a refund, but the lady refused; she told me that refunds can only be issued for items received and being returned. This is the reason why I am contacting the Better Business Bureau; I have no other way of getting a hold of someone at Walmart who will actually listen!
  
  I thank you for your assistance.
  
  Sincerely,
  
  Danielle G.

  Business Response

  Date: 13/12/2022

  Customer has been contacted.

  Customer Answer

  Date: 13/12/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:12/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 21st 2022 * *** **** **** ** **** ****** *** * *** *** ******** ** *** **** ***** I had a coupon in the mail from Walmart for grocery delivery. I thought I would give it a try. I ordered around 110.00 worth of groceries and picked express delivery to have it in 5 hours or less. A couple of hours later I was notified the order was on the way and then another notice that it had been delivered and I was charged for the substitutions.
  No one came to my house so I thought that was odd. No groceries at my door or my neighbors. No car came, just nothing. I looked at my receipt and in the “substitutions” I was charged x5 cheese and x4 chicken etc with $140.00 in additional charges. In total I was charged $250.00 and nothing was delivered, so I knew something was wrong then.
  I called Walmart immediately was on hold over 30 min explained my situation. The person was nice and gave me a reference number and said someone would get back to me within 48hours. The charges went through and I have not heard from anyone. I emailed and called a few times, and keep getting told I will get a refund, or sorry it is taking longer than expected. No actual person has called to see what happened or what the process is or anything. 3 weeks later and still nothing!!
  At the time of the year where money is already tight I am really sad I chose Walmart. I am trying to deal with it through my bank now *** * ****** ** **** ****** **** *** ***** ** ***** ******* ******* ******** ** ********* ** ***** ************ I don’t know how it works or how they are even aloud to make such huge substitutions without my consent, but whoever did it knew what they were doing. Didn’t have groceries for a week and still looking to get my refund for the whole order, as I didn’t receive anything. Now I am charged a 29.00 overlimit fee on my credit card* * ****** **** *** ****** **** **** ** **** **** ** ******* **** ***** *** ******** *** ***** ****** ********* ** ********** ***********

  Business Response

  Date: 13/12/2022

  resolution provided.

  Customer Answer

  Date: 13/12/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Sincerely,
  
  
  ****** ***

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,
  
  I am writing to file my complaint towards Walmart Canada about incorrect items I received even after I returned the first one and purchased another one for exchange.
  
  I placed my first order on the Walmart website on Dec. 5th, 2022 for the ******* **** Thermostats. However, I received an ****** Smart Camera instead of the correct item. After talking to the Customer Service from Walmart, they apologized while suggesting me to return the wrong item and order another. They clearly stated that the new order would be noted and would be correct.
  
  With the trust to their words, I placed another order on Dec 7th, right after I contacted them. When the item arrived on Dec. 9th, I was strongly disappointed because the same wrong item, another ****** Smart Camera was sent to me. I contacted their customer service again but the line was busy for a long while, nobody picked up the phone! Moreover, just because of the delays caused by this, I had to cancel installation appointments twice! This is complete waste of time and money on my side, and for my technician!
  
  The lack of ability to correct a matching error for an item like the ****** ***** Thermostats in a timely manner definitely shows that Walmart is showing its ignorance to customer complaints. The customer service department is also not able to help the customer as they should have.
  **** * **** ******** ** ******** *********** ** *** **** ***** *** *** ******* **************.
  
  Thanks,
  ******* ***

  Business Response

  Date: 13/12/2022

  customer has been contacted

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No help from Walmart!
  I ordered 5-in-1 tshirt heat press on walmart.ca thinking it was a good deal, ordered on Nov 29, picked up Dec 7 , I was able to check it on Dec 9, hubby unboxed it and we were surprised to find out that this is a used heat press, we brought it back.immediately at the walmart center where I picked it up, the customer service told me that they cannot do a return as this was from a 3rd party seller and it was more than $150, bought it for (259.99) before tax, so I have to call a specific number to start the return, I am so upset with the hassle, waited for the machine so that I can use it ,but it was used and some wires were broken already, you would think walmart will be reliable now I have to wait for the email on how to return this and wait for my refund then figure out when I can get a new heat press.. walmart would not even dare help, they could even do the refund and deal with their seller.. so waste of gas going back and forth and time. So no emails from thia so called 3rd party seller customer service chat or call no one was available I was able to get a hold of someone said he will checked but hang up on me. and after a survey qill come up called again then it will go straight to a survey. ******* ** ****** ** *** **** ****** ***** ***.. I need this for my Christmas projects.

  Business Response

  Date: 13/12/2022

  customer was contacted.

  Customer Answer

  Date: 13/12/2022

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I am still waiting fornthe resolution they just contacted me not resolved yet
  
  
  
  Sincerely,
  
  
  ******* ******

• Initial Complaint

  Date:12/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ***i, *** ********* Ave. Sault Ste. Marie, ON. *** ***. Apt. ** *. Buzz 41
  Complaint is grocery order ************* on December 9th was not delivered but received text saying they were delivered at 11:18 am. Phoned help # 3 times got the same runaround treatment. Asked who the delivery people were but they could not tell me. Name of 1st help assistant is Sabina who hung up on me because she couldn’t help me. Groceries came to $68.95 and would like a refund. Thank you and look forward to hearing from you.
  Walmart address is
  
  ******** ***i

  Business Response

  Date: 14/12/2022

  Customer has been contacted

• Initial Complaint

  Date:12/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband have order to step grand walk in kitchen with grill from Walmart on November 4, 2022. It was to be delivered by November 14, 2022. Unfortunately because the present is a large one it is packed and two boxes meaning that there will be two boxes delivered. We have only received one box which would be only half of the present. I first called a couple weeks ago. And was told that the issue was being looked into. I was later told that the second parcel was lost in the mail and they were trying to find it. After getting the tracking number I called ****** who is responsible for bringing the parcel down to Sudbury and they state that they never received the second parcel. I called Walmart online again and I was hung up three times on when they did speak with me. They told me that they were still looking for it. I explained to them that it wasn’t in the mail because it was still in the warehouse so it hadn’t been sent yet. I asked for them to send me a new box. They they have refused and I was hung up three times on and when they did speak with me they told me that they were still looking for it. I just explain to them that it wasn’t in the mail because it was still in their warehouse so it hadn’t been sent yet. I asked for them to send me a new box. They’ve they have refused. We are now over four weeks late for receiving the second box and it has been in escalations for over 2 1/2 weeks but they have yet to call me or my husband to let us know what their next steps are.
  I have not called them lately as they tend to hang up on me or put me on hold for 20 or 30 minutes at a time and then hang up on me. If I could get any help, it would be greatly appreciated. The tracking number is as follows *************.

  Business Response

  Date: 13/12/2022

  customer was contacted.

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 28th, 2022, I went to the 5995 Steeles Ave E Scarborough Walmart. I had a full cart and went to the self checkout. Once I approached the self checkout area, an employee approached and insisted on scanning my items for me without being asked. She proceeded to make multiple errors and had to redo the entire scanning process at least 5 times. During the time in which she was scanning, she also punctured holes in multiple fresh food items and put them into my cart instead of replacing them. As I packed the items she had scanned into my cart, she would unpack them and rescan/restart the scanning process again. I was being treated like a criminal even though she was the person scanning. Once completed I agreed to sign up for the walmart black **********, and she did the application but did not say anything to the result of the application. She then proceeded to pay for the items with the just applied for credit card, without my consent. I did eventually receive the credit card in the mail, but it was not the one i had applied for. While attempting to leave the store, the alarms did not go off. This same employee approached the cart and proceeded to check every single item in the cart in comparison to the receipt, even though she scanned every single item multiple times. This was humiliating. People thought I was stealing even though I had minimal contact with my own items. How dare she forcefully scan my items, pay for them with a creditcard that I did not have physically on me without my consent and have the nerve to double check her work at the doors when I was trying to leave. This entire situation was unnecessary *** * **** ** ****** * *** ***** ******** ** ******* **** * ********. I have attempted to call head office and the store and all I have is a reference number (******** *****). I have been asked to go to the store but the manager is unavailable each time I go to resolve this issue.

  Business Response

  Date: 13/12/2022

  Customer has been contacted.

• Initial Complaint

  Date:12/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem is my lost or stolen paid product from store 3020 walmart cornwall. On . on november 23 2022 i ordered a package from walmart on my walmart gift card on cornwall walmart web page through my shopping cart on november 28th2022 i recieved a email saying my product was shipped i waited a few days went to the store on friday dec 2 2022 and was told my item was still in shipping status i went back monday december 5 2022 and was told the same i then placed my first call to customer service 1 of 8 as of today i was told to wait until december 62022 and call back to escalate the issue and i did i have spoke with customer service 8 times now and no call back from the escalation dept today is december 12 2022 also on december 7 2022 i called the company that delivered my product to the cornwall walmart store 3020 intelcom they sent me a email showing my package was delivered there november 27 2022 and a picture of a walmart employee standing behind my box i have showed this to multiple employees at the cornwall walmart store including a manager matt of online ordering i told him this is not a order issue or a delivery issue he seen the picture of my box with his employee at his store and still no call back december 12 2022 can you please help me at least get my money back so i can buy my childs christmas present and i now know i should of had it delivered to my house but first time online order through walmart i thought to the store would of been the safest way due to porch pirates in the city wow i was wrong on that thank you so much ***** ******

  Business Response

  Date: 13/12/2022

  customer was provide a resolution.

• Initial Complaint

  Date:11/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my first order at the Walmart website on Dec 5th, 2022 for the ******* **** thermostats. However, they mailed me the wrong items (****** smart cameras). The customer care team apologized to me and said I could return the order and place a new order to receive the correct items. They said it was the warehouse's issue and they did notice my order was ******* **** thermostats.
  
  I trust them and I placed the second order for the ******* **** thermostats on Dec 7th, 2022. When the item arrives, they are still the WRONG items (****** smart cameras). I talked to the customer service team again and the agent said sorry to me, but they are not able to do anything else further.
  
  It was totally wasting my time placing orders at Walmart and dealing with the Walmart customer service agents because they are not able to provide any assistance on my ordering issue except keep saying sorry. In addition, I have to return items TWICE and bring them to ****** **** which is 15 minutes away from my home. Thirdly, I have to cancel the ****** installation appointments TWICE with the technicians.
  
  * **** ******** ** ******** *********** ** *** **** ***** ***** **** ******** ********. I do keep original unboxing videos for further investigation if needed.

  Business Response

  Date: 12/12/2022

  Customer was contact 

• Initial Complaint

  Date:11/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order from the business on November 19th 2022 (order number #*************) for a total of $276.39 CAD. A partial shipment from the order of 3 calendars was shipped and delivered successfully on November 24th 2022 ($44.28 approximate including taxes for the 3 calendars). So $232.11 is still outstanding for products I never received. The remaining products includes 18 Christmas ornaments that were supposed to be delivered by November 30th 2022. The order has STILL not been shipped as of December 11th 2022. The company hasn't tried to resolve the issue at all. All they do is give excuses that they are "looking into it" or have "escalated" the problem. They did not reach out to me at all. I had to be the one who had to contact customer support to see where my order was. I first contacted them by their online chat on November 29th 2022 and was told I'd be contacted in 48-72 hours. I was emailed later that day being asked for a physical address. It made no sense to me when they already had my address to ship the order to me. I can only assume they meant they needed a physical address (my address is a ****** **** community box address), which they didn't bother to specify. I replied back the next day with a physical address they could send it to, with NO reply. I contacted customer service by online chat once again on December 2nd 2022 and they once again told me the problem had been escalated and they were "working on it". I was finally emailed again on December 6th 2022 with the same excuse. And they sent the email in French when I had never indicated I spoke French. So I had to translate it online, which just annoyed me even more. I sent back an email saying I would be escalating to the BBB if the issue wasn't sorted out soon. I got another email on December 10th yet again in French, with the same excuse. It shouldn't take a business a whole month to ship items that are IN STOCK. So I hope BBB can help me finally get some resolution once and for all.

  Business Response

  Date: 13/12/2022

  customer was contacted.

  Customer Answer

  Date: 14/12/2022

  
  
  Complaint: 18558384
  
  
  
  I am rejecting this response because: The package has not shipped. The information was "sent to *****" on December 13th and hasn't moved from the warehouse. It is almost December 15th now and the expected delivery date is apparently December 15th. So I'm in no different or better of a place than I was before now, waiting for some response or movement on my order.
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 05/01/2023

  customer was contacted.