Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,301 total complaints in the last 3 years.
504 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:13/10/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 2, 2022 I ordered a ****** ******* *** * bundle for my my niece as a Christmas gift. The website stated in stock and allowed me to proceed with my order. I received a confirmation email stating it would ship October 11, 2022. I waited for the item to ship and then WalMart proceeds to send me an email October 13, 2022 at 4:17 AM stating the item is on back order and their trying to get the item to me as soon as possible. I then receive another email October 13, 2022 at 6:16 PM stating they cancelled my order because the item is “out of stock”. I entirely understand items do go out of stock, are backordered, etc., I work retail and know this. However, I feel an item should not say in stock, and then your company wait 11 days to inform me it is not in stock. This is poor business ethics and sets a bad example as to who you are as a company. You could have reached out and asked if I had wanted a substitute, or not allowed me to proceed with the order of it was “out of stock”. My main reason for ordering from WalMart was the price and had I known it wouldn’t be in stock, I would not have bothered. I am asking $100 gift card be sent to me for the trouble and inconvenience of the matter for future purchase. * **** ******** *** ***** ****** ***** ** **** ******
Business Response
Date: 14/10/2022
Customer has been contacted
Initial Complaint
Date:13/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 28th I woke up and checked my bank accounts as I usually do in the morning… and to my shock Walmart Mississauga had taken Thousands of dollars from my account putting me into the negative and causing all my important bills to bounce- insurance, mortgage, a loan and more…there were 3 charges in a row and I NEVER placed an order on September 28th I even called Walmart to see what was going on and was told they never charged my account and I had no such orders and to call my bank which I did and filed a fraud complaint… * **** ** **** ** * **** ** ***** ****** * ** ******** **** * *** ******** *** ****** *** * *** ***** ******* ******** then like that wasn’t bad enough while the bank was doing their investigation it happened AGAIN!! Another 3 charges all for different amounts and all for charges I never made on October 12th… so now I have been charged over $6000 thag I did not have.. my accounts are into the negative and it doesn’t seem like anyone is doing anything for me!!! This is not right and I have no idea what is going on here… all I want is my money back and the bank is saying that Walmart should just be refunding it because it was their mistake because I never made the orders that they took the money from… and this is coming right from them! I now have negative money and they have taken everything from me… * **** * ****** **** * ******* ** ** *** *** no one will help me move this along… this is fraud and I just want it fixed please I am desperate here!! *** *********** *** *** ****** ** ******* ********* ** *** **** ***** *** **** **** *** ***) not tk mention it says Mississauga and I live NOWHERE near there….
Business Response
Date: 14/10/2022
Customer was contacted
Customer Answer
Date: 14/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Basically, Walmart has confirmed that this is fraud and that my account will be frozen so that no other charges can come out or be charged anymore fraudulent charges
i still am waiting for the banks fraud team to deal with this so I guess at this point we will see what happens….

Sincerely,

******** *******
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 5 bottles of ******** * Canola Oil on walmart's website on Sep15. And I came to pick it up at the store pick up slot on Sep16. There staff took it from the store and loaded it to my car for me. One of the bottle was leaking from the bottom. It leaks to my trunk. I can not wash it. But I was not noticed the leaking at the first point. So I took it back home and left it by the entrance of my living room. It ends up with leaked on my carpet. Because my carpet color was dark color, so I was not noticed the leak till my house full of oil print. It is oil, I can not wash it till I replace the carpet or get a professional to clean it. The concrete part of front door also has several oil foot mark which I can not wash off. I came back to the store. They said they can only refund me for the bottle, they can not do anything else other than their head office. They took picture of my carpet and told me will file it to the head office on Sep19. But untiltoday, Oct11, I have not have a chance talk to their head office. I will need them to compensate me with the cost of interior car cleaning, carpet cleaning, and concrete cleaning. Because of them send me the oil that was leaked from the bottom. The order number of this transaction was *************
Business Response
Date: 12/10/2022
Customer has been contacted
Customer Answer
Date: 12/10/2022

Complaint: ********

I am rejecting this response because: I have not have a chance talk to anyone in their head office yet.

Sincerely,

Xiaoyan W.
Initial Complaint
Date:09/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So, I bought a ***** ****** from store **** at 07/31/2022. During the purchase, I asked them about the exchange policy, they told me that to look at the sticker on the product, which says 90 days and exchange only if opened. So, a few days ago I realized it could not fully inflate, and I wish to get an exchange. I checked the website for stores close to me. As I am writing these complaints now, it still says, "low in stock" and not "out of stock". But I want to be sure, so I called. I made a total of three calls, and they just hung up on me without saying a word each time (with one just a minute in). So, I went to the store **** today morning.
The first statement they made is the item is bought beyond 90 days and I showed them the receipt and let them recalculate. After that they told me that they are ok to do exchange. But after I checked the store does not have this item. I told this to the manager, and he told me that he has no idea and website might be bugged since they don't sell this product in the first place. So, I ask he if he is ok to tell me which store has the item, and he made a few calls (Ironically, each of them also took a long time) and they told him that they had none even though their computer and the manager's device both shows there're ones in stock. Since all the store within the radius of my travelling compacity has no product, the manger asked if I could take a gift card instead. However, upon checking out the item, they told me that since they have the mattress on discount right now even though they just told us they don't sell it, they cannot return us the full price. And I find that is unjustified. Using they logic, if I bought it during discount and return it, they have to give me fully price money instead.
So, I called customer service for complaints, and I did not even finish my story and the person on the line just told me that he received my concern but could not help me further. So, I have no option but to file a complaint here.
Business Response
Date: 11/10/2022
Customer has been contacted
Customer Answer
Date: 11/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:07/10/2022
Type:Customer Service Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order no. ************* Awfull customer service and not helping at all . My package got damaged in transit and mechandise went missing or disposed but walmart customer service keep saying that theyll issue the refund when they will recieve that item in the warehouse now the tracking and walmart tracking page clearly says that the merchandise has been diposed but they are still not understanding it that they are never gonna recieve it in their warehouse now i dont know if its the language barrier that they dont understand what disposing of package means or they do not wanna help but now i gotta wait for them recieve the package which has been disposed which is stupid and time wasting. I hope higher management sees this and improve their policies and customer service in such cases
Business Response
Date: 11/10/2022
Customer was contacted
Customer Answer
Date: 11/10/2022

Complaint: ********

I am rejecting this response because: i havent got the resolution yet

Sincerely,

Sagar T.
Initial Complaint
Date:06/10/2022
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a grocery order today. I received an email confirmation and an order number. When order was not delivered, I contacted customer service via chat. I was told the order was not paid for anf that this issue would be escalated. And I would be contacted in 48-72 hrs. I know that nobody would contact me. And I need my grocery money back., They told me my bank was holding the funds. I called my bank and was told transaction went thru sucessfully when I placed it. I requested that Walmart cancel the order which I was told cannot be done. I just want my money back. I have been given the run around all day. I need my money back, I did not receive my order and I paid for express delivery ( under 2 hrs).
Business Response
Date: 07/10/2022
customer was contacted.
Customer Answer
Date: 07/10/2022

Complaint: ********

I am rejecting this response because: I was NOT contacted. At all.

Sincerely,

Mary H.
Initial Complaint
Date:06/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding my Walmart Rewards ********** ending in ****. I filed a dispute for $55 on May 15, 2022 and faxed over the documents and they keep telling me they haven't received the fax. I called a couple more times and they said there's nothing they can do until they get the dispute form so I faxed it a few more times and yet to this day they keep saying they have not received the fax. I offered to email it so we know it will go through automatically, but they said I cannot send it as email. I spoke to a couple managers just to see if there's another way we can take of the the dispute for only $55, but nobody can help me because again they need the dispute documents. I faxed over the documents again today on 10/6/22 and they said it can take up to 7 to 10 business days for it to be checked through their system. I think this is ridiculous just trying to get my dispute refund of $55 and I'm just getting the runaround with their customer service. Please help getting my credit of $55. I'm not asking for much.
Thanks,
********
Business Response
Date: 07/10/2022
Customer was contacted
Initial Complaint
Date:05/10/2022
Type:Delivery Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an accent chair with an ottoman it was supposed to be delivered on August 30th. It is now October 5th and it is no where to be found. I have literally called Walmart 10 times (the online 1800 number). Each time when I ask to speak with a manager ( 5 times), each one said the same thing, " we have escalated your complaint wait three business days and we will call you back". Not one of those 5 managers have ever called me back. Nor have I received a single email. But, I was charged $500. On August 30th when the chair was supposed to arrive???
Business Response
Date: 06/10/2022
customer was contacted.
Customer Answer
Date: 06/10/2022

Complaint: ********

I am rejecting this response because:
They keep saying that they have forwarded my complaint and they have stated the same phone number that I have called literally 10 times. In the last month each of the times I have called they said that they have forwarded my complaint. This is just repetition.

Sincerely,

Carole Christle
Initial Complaint
Date:29/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a game DVD on July 17. In the receipt, it was mentioned the return policy is 90 days. I did not open or use the game and went to home country on July 23 hoping to return it in Walmart upon my return to Canada. I went to the store during Sep 2 in Walmart Erin Mills store and they mentioned it cannot be refunded although not used as all electronics has a 14 day return policy. I had stated to them it was not mentioned in the store I had purchased nor I was informed by the cashier or any noticeable signage was not put and is unfair if you state it cannot be taken back. They asked me to visit the store and I visited the store after a few weeks hoping it would be resolved. In the store the customer service representative mentioned the same and asked me to check the policy online. As a consumer, I check the bill and when it mentions 90 days why will I verify it online again. They said it mentioned in store policy and I had asked them to show and there were not able to show the signage board of the policy. when I checked online it said 45 days for games and other store which I visited should have honored. I am ok to lose $ 40 while not using the game, but Walmart staff claiming it is a policy and not making a buyer aware is unfair. I have all the evidence of a deficiency in service and making me go to specific store where I purchased while they did not honor what is mentioned online during my initial visit. I requested for Store manager and received a response, store manager will come only in the morning and you can come back. I requested for speaking to duty manager and the response was the same. When the store displays that we can speak to store manager to resolve issues, expect availability or a representative who could help..
Business Response
Date: 30/09/2022
customer was contacted.
Initial Complaint
Date:29/09/2022
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Walmarts grocery website to make an online order I looked in their online flyer for the week starting September 29 2022 and filled my cart with products. I then checked out and paid with my debit card one hour later I received an email saying my order was cancelled I called their help number and was told the reason they cancelled was they did not have anything I ordered is this not false advertising?
Business Response
Date: 30/09/2022
customer was contacted.
Business Response
Date: 05/10/2022
Customer was provided information previously.
Customer Answer
Date: 13/10/2022

Complaint: ********

I am rejecting this response because:they did not accept responsibility they advertised specials they did not have i wish to file a complaint

Sincerely,

Peter K.

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Walmart Canada is NOT a BBB Accredited Business.