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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 204 locations, listed below.

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    Customer Complaints Summary

    • 1,301 total complaints in the last 3 years.
    • 507 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:25/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a patio set in March 2022. Order *************. It had a piece without the proper drilling holes. I was told in multiple ways by Walmart that the appropriate way to address this was to contact the manufacturer. I did so. The manufacturer indicated they were sending a new part. I waited for the part; it did not come. I reached out to ask where it was. They didn't respond. Then, they contacted me again (2 months later) and said the item was discontinued, and they didn't have the part. They indicated they could look at a refund. I asked them to. I kept contacting them and haven't heard anything from them. They are not responding. I called Walmart and was told I'm out of luck - nothing can be done on Walmart's end. This is unacceptable. I was told MULTIPLE TIMES on the cal with Walmart today that I did the RIGHT thing. That it is Walmart policy to contact the manufacturer first. I did so. It was not my actions but the nature of Walmart's policy that put me outside of the return window. That is not my fault. I asked the agents multiple times whether I did anything wrong. The agent said no. So I'm sitting here without one chair of my 4 chair set for the entire summer, trying to access the new part, the set being out of stock at stores and online, and now I'm told Walmart doesn't bare any responsibility for this even though they admit a) they advised me to contact manufacturer; b) I did so; c) I followed their policy without problem; and d) they bare no responsibility if the manufacturer isn't responsive.

      Business Response

      Date: 26/09/2022

      customer was contacted.

      Customer Answer

      Date: 26/09/2022



      Complaint: ********



      I am rejecting this response because I would like a courtesy gift card from Walmart for the time spent on the phone with them yesterday (more than 2 hours), during which they insisted repeatedly there was no further escalation available, which then changed upon filing the BBB complaint. In addition, I was misled by Walmart about the proper channels through which to address the damaged item. Customers should not be made to feel like they did something wrong when agents repeatedly confirm that they followed all proper steps. 



      Sincerely,



      ****** *******

    • Initial Complaint

      Date:23/09/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept. 10/22, I made an online order with Walmart, #*************. Half the order was delivered without problem. However, as of Sept. 23 the remainder of the order has not been delivered, a massage pad with a value of about $81.85 which was charged to my credit card on Sept. 10. Their tracking system has given various misleading messages, but the item has not been delivered. I have called their service department numerous times (most recent incident #************* with supervisor), and I am told consistently that it will take "a few more days" while they try to confirm with ****** what has happened to the package. I understand that shipping problems can happen and that Walmart would wish to find the cause. However, that is their problem. In my view they should either provide the item or refund the amount immediately. Their customer service supervisor refused to allow me to speak to anyone else in their department or to provide any other avenue of complaint. * ** * ******** ****** ******* *** *** **** ****** ****** **** ******* **** ***** ****** *** * ****** ********** **** **** ** **********

      Business Response

      Date: 26/09/2022

      Customer has been contacted

      Customer Answer

      Date: 28/09/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I received a statement from Walmart on Monday September 26 that they had received the complaint which you forwarded on my behalf. On Tuesday September 27 I received the item which they had failed to deliver. It appeared to be sent from a different location and with a different shipper. I suppose it's just possible that this was a coincidence but I doubt it. As yet I have received no other information from Walmart. Their website still shows various messages about the stage of delivery for the item - still completely incorrect. 

      I believe that your help was effective and I very much appreciate it.



      Sincerely,



      ****** *****

    • Initial Complaint

      Date:23/09/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A plastic ring was found in a can of Wal-Mart private label soup on April 12, 2022. Since that date, after numerous telephone calls, visits to the store where the soup was purchased, and emails, the company has refused to acknowledge the issue and compensate us.

      Wal-Mart Canada Corporation and their representative, ******** * ******* ******** ***.has continually ignored our telephone calls, emails, with evasion, outright lies, and disregard completely towards us. Their tactic is if we are frustrated enough with their evasion, we will simply give up out of frustration.

      A complete detailed history of the events is available to you along with photographs of the subject can and plastic ring.

      Your assistance is requested in order for us to receive the compensation to which we are entitled.

      Business Response

      Date: 26/09/2022

      customer was contacted.

      Customer Answer

      Date: 26/09/2022



      Complaint: ********



      I am rejecting this response as Wal-Mart Customer Service Representative, ******, wants copies of photographs of the subject can, which has already been provided to Wal-Mart months ago. I re-sent the pictures anyway. Wal-Mart refuses to compensate me for the potential harm that may have been caused to us. They continue to stall the process. 



      Sincerely,



      ******* ********

      Business Response

      Date: 27/09/2022

      concern sent to appropriate department.

      Customer Answer

      Date: 04/10/2022



      Complaint: ********



      I am rejecting this response because: the Wal-Mart response does not state any concrete course of action on their part. They have only stated that the complaint is being forwarded 'somewhere' and to 'somebody'. Just another generic frustrating delaying tactic used by Wal-Mart since the start of the event in April 2022. Their reply says, 'nothing'.   



      Sincerely,



      ******* ********

    • Initial Complaint

      Date:22/09/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 26, 2022 I purchased a $50 ********* gift card from Walmart Canada at the Markham location on Coopercreek Avenue. The card was gifted and unfortunately is not activated. I contacted ********* who advised me that Walmart sold the product so are responsible to reimburse me. Therefore, I went to Walmart in Markham and spoke to 2 managers who absolutely refused to look into this further, or give me a gift card that is activated. I asked them to call ********* and they wouldn't. Both ********* and Walmart are refusing to take responsibility, but ultimately Walmart took my $50 so they are responsible to remedy this regardless if this is a third party product. As a consumer, I don't have a product that they sold me, nor does the recipient have their gift. Beyond the embarrassment experienced when gifting this card, it is totally unacceptable to leave a customer without a product.

      Business Response

      Date: 23/09/2022

      Customer has been contacted

      Customer Answer

      Date: 23/09/2022



      Complaint: ********



      I am rejecting this response because there is no resolution to date. Contact alone is not the satisfactory, until I have the product I paid for. 



      Sincerely,



      ****** **

    • Initial Complaint

      Date:22/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Wal-Mart. This order was not complete and only ONE PART of the order was delivered and this was a problem. The courier they sent it through failed to not only deliver it but lied about them contacting me, claiming nobody was home when it reality, that was not true. ******, not only promised me the missing item but they delivered it the VERY NEXT DAY. I contacted the seller, through my Wal-Mart order and told them to CANCEL IT. Seeing as I've received NOTHING via my email, regarding it being cancelled, they have charged my **** for this but refuse to cancel. I do not think that I should now have to go through this whole mess all over again with them NOT delivering and me having to go to their depot to pick it up when now, I DON'T EVEN WANT IT!!!!! Contacting them has been incredibly frustrating as them REFUSE to publish their email and you must phone them. * ****** ***** *** ******** *** ****** ***** ******** *** ** ***** ** ******** ******* *** **** ********** *** *** **** ****** * ** * ******* ** * ***** ****** *** * ** ***** ** ***** ****** ****** ** ********* *** * **** ***** **** **** *********

      Business Response

      Date: 22/09/2022

      Customer was refunded.

    • Initial Complaint

      Date:19/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with Walmart. They only received my order number but not what was on my order. I placed the order on the 9th and been waiting for my money back ever since. Every time I’ve reached out to them I’m getting the run around and telling me to keep waiting which I have. All we want is our money back to be able to food for our children

      Business Response

      Date: 20/09/2022

      Customer has been contacted

    • Initial Complaint

      Date:19/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 21, I made an order on walmart.ca for a computer storage device ** ***** ****** The capacity is denoted as 1TB (1 Terabyte)

      The item is sold by a third party seller shown as **** *****.

      The item received was a 500GB device which is half the capacity of what I ordered

      Initially I wanted to return the item but after communicating with the seller (a lot of haggling on their end), I agreed to keep the item and receive a 40 % refund on it.
      I was told the refund would be processed in 7-10 days.


      The refund never came. I contacted walmart.ca multiple times over their customer support chat and it was "escalated" several times without anyone from the escalation team actually reaching out.


      By this point, the 30 day return window has closed and the seller is unresponsive..Walmart is not helpful as the return date has passed.

      ****** ******* ** *** ***** ** ** ******************** ** ***** ** ******** ** ************ *** **** ************

      Business Response

      Date: 20/09/2022

      Customer has been contacted

      Customer Answer

      Date: 20/09/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      I hope that Walmart carefully considers reviewing third party resellers on their site and stop their ********* behaviour



      Sincerely,



      ***** ****

    • Initial Complaint

      Date:19/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchased a printer at sarnia store store ********** on sept 8th was charged $379.00 not $ 329.00 as listed in shelf . I called ************** and the store numerous times **********  started a case ************ and talked to manager tracey was told she was only auth to refund 10 dollars. also talked to esculation center pam case number ************  $50.00 IS A LOT now a days All i want is what is owed to me even on a gift card I have spent too much of my time on this and no one cares to resolve this pls help

      Business Response

      Date: 19/09/2022

      Customer has been contacted

      Customer Answer

      Date: 19/09/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** *****

    • Initial Complaint

      Date:19/09/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from Walmart online a set of luggage on august 16th. Delivery dat august 27th, a few days later received email saying delivery now September 7th. Checked the status of order on sept 10th as I had not received any update on order. Tracking shows item delivered to store on sept 7th and that it had been picked up. Went to store today to see what is happening, after waiting for more than an hour was told item still in transit. Did online chat to verify that this is true, yes item still in transit, has been sent to escalation team who will get back to me in 3 or more business days. **** ** * ******** ***** **** * ***** ******** ******* ********* ******** ******* ** *** ***** ***** **** **** *** ******

      Business Response

      Date: 20/09/2022

      Customer has been contacted/refunded. 

      Customer Answer

      Date: 20/09/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is in poor taste, a measly 10 dollars and refund with no effort on Walmart to correct the situation.  ******* *** ********** ************** ******** ********  **** ***** *** **** ******* ****** ** *** *** ******* ******** ****** *** ******* **** ******** ******* *** ********* ******** ***** * ***** *** ******** **** ********



      Sincerely,



      ******* ********

    • Initial Complaint

      Date:17/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************
      Order Date: June 08, 2021

      i've ordered a mattress on the date above but didnt ship until much later.
      after using for couple months. the mattress started sagging .**** *** *** ** *** *******. it caves. the foam sshould stay in shape otherwise,,, there is no point in keeping a person's spin straight.
      anyway i tried to contact walmart for resolution. but they said that you will need to contact the manufacturer. and then when i was able to reach to the factory . they ask me for the photos for proof. which i sent, they come back to me. as they will file as feedback / quality control but nothing they can do on their end. when after that, i tried to contact walmart again. i am getting jerked around and forth like this. i will not be pushed around longer and i want them to hold accountable for their products, especially when ********* is their in house brand. and hold responsible for the warranty.

      Business Response

      Date: 19/09/2022

      Customer has been contacted

       

    Walmart Canada is NOT a BBB Accredited Business.

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