Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,302 total complaints in the last 3 years.
516 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:20/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a dining table from Walmart online. When I received on Nov 9 2024. The tabletop has damaged. I applied return immeately. Walmart store which one close to my home didnot receive my return because I bought online. I only can return it via online. Even their online website shows I can return to any local store. And then The carrier from logistic company (*** ****) refuse to pick up my return from my door. The reason they give to me is that they are not allowed to access the condo. Actually they can deliver to my door. Even I said I can pay extra charge for door pick up. I live alone. I cannot carry that 57lbs dining table to the lobby by myself. They let me ask help from my friend . But the pick up schedule is from 11:00am to 4:00 pm. **** ** ** *********** Why I have to spend time and money for this damaged table **** ******* Now this dining table cannot be used neither return. **** ** *** **** *** *** I need apologise from Walmart and *** **** Delivery service. And I need someone pick up from my door to return. I need my money back. I won't pay anything for this damaged dining table. Please help me. Thank you.
Business Response
Date: 20/11/2024
responded to the customer and provided instruction.
Customer Answer
Date: 20/11/2024

Complaint: ********

I am rejecting this response because:
When I purchased and applied the return, there is nothing to say Walmart only offer curbside. It only shows sold and shipped by Walmart. And I can free return by mail either to Walmart store with in 90 days. This is not the first time I shop on Walmart online. Every time I received them from my home door not curbside that Walmart said. If it shows Walmart only offer curbside when I purchase, I will not buy that at all. * ** * **** *** **** ****** I cannot bring that 57lbs dining table to the lobby by myself. I can ask help from my friend. But I cannot let them stay at my home and wait 5 hours for someone pick up. *** ******* ******** ****** ** ******* ********* ** ********* *** *** *** *** ******* ******* * **** ***** ***** **** ** ****** ***** ******* I received a phone call from Walmart during the lunch time. They only focus on their policy and let me follow their policy to do return. ** ***** ****** ******* * ******* **** *** ****** ** ***** * ****** ****** ******** *** ******** *********** ** **** **** * ***** **** * ******* ** ******* ** ****** * *** ****** ***** ******* *** *** **** **** ** ****** ******* ** ********
I only accept:
1. I ask help from my friend when they are available and bring that damaged dining table to Walmart - ********* **** store which close to my home. I can wait money refund until Walmart store return this damaged table to the warehouse.
2. Walmart or logistic send someone to pick up from my door not lobby.

Finally, I just want to return this damaged dining table and finish this ********** shopping experience as soon as possible **** ******* *** ******** ******* ******** ******* * ****** **** **** ****** ***** *** * **** *** *** ** **** ******** ** ****** ****** * *** ******* *** ************* ** ***
Sincerely,

****** ****
Business Response
Date: 27/11/2024
Return tracking shows picked!
Customer Answer
Date: 28/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:17/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Date: September 17
Return Date (to Walmart): October 1
Current Date: Mid-November
Track number or the return item with ****** **** is : ****************
Walmarts incidents reports numbers:
************* ************* ************* *************

I purchased an ***** watch from Walmart for pick-up at ******* ******* **** ****** **** ** for $563.85, paid through a third-party service called ******.

The delivery was delayed, and I never received the order despite following up multiple times. Due to the delay, I had to buy the watch abroad at a higher cost.

The pick-up location confirmed they returned the order to Walmart, and I provided a tracking number showing Walmart received it. However, Walmart insists they did not, and I have not received a refund.

This issue has been ongoing for over two months, *** * ** ********* ******** ** ** ****** **** ******* ** **** ******
Business Response
Date: 18/11/2024
Resolved
Initial Complaint
Date:14/11/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint due to Walmart Canada’s failure to honor a promotional discount (ROLLBACK80) and the inconsistent *** ********** information provided by their customer service representatives.

In early November, I created a Walmart account and placed an order based on an advertised promotion: $20 off orders of $100 or more with the promo code “ROLLBACK80,” valid until December 31, 2024. However, when I attempted to use the code, I received an error message indicating that it had expired.

Since then, I have contacted Walmart’s customer service multiple times, both via email and phone, to resolve the issue. Each representative has provided a different expiration date for the promo code—first October 30, then September 30—despite the promotion clearly stating a December 31 expiration date on the Walmart app and website at the time I placed my order. Walmart has since pulled the advertising for the promo code and is now citing its right to cancel promotions at any time. However, this cancellation was only applied after I placed my order and while the promotion was still actively advertised.

I have provided Walmart with screenshots of the promotion as it appeared when I placed my order and have been given no clear or consistent resolution, despite repeated attempts to follow up.

Desired Resolution:

I am requesting that Walmart honors its advertised promotion by applying the $20 discount to my order, as was promised. Additionally, I would like Walmart Canada to address the inconsistencies in customer service that have led to this *********** experience.
Business Response
Date: 18/11/2024
responded.
Customer Answer
Date: 28/11/2024

Complaint: ********

I am rejecting this response because:

Walmart reached out asking for the order number. I responded immediately with the order number. There has been no communication since.

Sincerely,

******* *******
Business Response
Date: 02/12/2024
refunded!
Customer Answer
Date: 11/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:12/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered groceries November 11th delivery was beside 10-11am. Finally showed up at 2pm and was missing more than half of my groceries. I have the proof and Walmart refuses to refund me! * ** * ****** ******* * ****** ****** ***** ******** ******* ** ****** *********** **** ***** **** ***** ******** I need my refund or my groceries delivered. **** ****** ** ***** * ********* ****** *** **** **** ***** *** *** ******* **** ** ******** **** I have a photo from the Walmart app of the items that were delivered and told that wasn’t good enough! **** ******* *** *** ***** ******* ****** ********** ** **** ******* ********* ***** ** ******* *** ******** *** ******* *** *** **** ** **** ** **********
Business Response
Date: 13/11/2024
resolved.
Initial Complaint
Date:30/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent refund a month ago, I keep trying to follow up and no associates correct the issue, either claim be resolved in 5-7 business days which it never is and the close the chats.
Business Response
Date: 30/10/2024
customer has been contacted
Customer Answer
Date: 30/10/2024

Complaint: ********

I am rejecting this response because:
No refund, sent back with other return in exact same package, ***** ** *** ******** ** ***** ******* *** ** *** ******** **** ***** *** *** ****** **. **** ** ******* *** *** * *** ** **** *** ********* ***** ** **** *** * ****** ***** **** ****** **** ******* ***** ***. * ******** *** ****** ****** ******* **** ** *** ****** ******** * **** ** ***** ** ******* ** ** ** *** **** * *** **** ** *********** *** * ** *** ** **** *******

Sincerely,

**** *****
Business Response
Date: 12/11/2024
customer has been contacted
Customer Answer
Date: 13/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:29/10/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Oct, 13th, 2024
Paid $89.84 for grocery delivery order.
I ordered a bunch of groceries for thanksgiving dinner. What was delivered was not my order, it was someone else’s order. * ******** * ***** ** ***** ***** **** ***** ***** ** * **** ******* ** ** ********* Contacted walmart and told them. Was contacted back from Walmart a couple days later and was told my refund was issued. Then a couple more days pass and I receive an email saying my Walmart account has been suspended do to fraudulent reasons. My refund has not been issued and I am now being told that they cannot provide me with a refund because my account has been suspended after already telling me it was issued days before. I have also paid $90 + tax for Walmart delivery pass for the year, which I have only used a month due to them suspending my account so I am owed money for the remaining 11 months. **** ** **** ************ *** **** *** ******** ** *** *** ******** **** ***** ********* ** ****. I would like to know if this issue can be resolved. Thanks, **** * **** ******** *** ***** **** *** ***** ** *** ******* ******** ****** *** *** ** *** ****** *** ******* ***** ** ******* ** ******* ***** *** ** ****** *****
Business Response
Date: 11/11/2024
Cx has been contacted
Customer Answer
Date: 11/11/2024
The response from the business make a no sense whatsoever. What is CX has been contacted? I would simply like to know if I am going to be refunded for everything that is owed to me and when.

Sincerely,

**** **********
Initial Complaint
Date:23/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am still waiting for my headlights I ordered. I have contacted several times and nothing has helped me. I just fully paid $463 and have been waiting for over a month for some sort of news.

I need my refund immediately. WHERE ARE MY LIGHTS????

Walmart is supposed to help me
Business Response
Date: 24/10/2024
This incident has been acknowledged Reference#* *************
Customer Answer
Date: 24/10/2024

Complaint: ********

I am rejecting this response because there is not enough information

Sincerely,

*** *******
Business Response
Date: 28/10/2024
This incidents has been acknowledged Reference#* *************
Customer Answer
Date: 28/10/2024

Complaint: ********

I am rejecting this response because it’s not a solution

Sincerely,

*** *******
Business Response
Date: 28/10/2024
This incident has been acknowledged *************
Initial Complaint
Date:04/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 2 at 3AM my walmart.ca account was hacked and a fraudulent purchase was made. I was alerted to the purchase on the morning of October 3 when I received a notification that my order was out for delivery. I contacted Walmart to have the order cancelled and was advised that they could not do that nor could they refund my money. They told me to contact the delivery company, *****, as well as my credit card company to cancel the delivery and cancel the charges to my card. I was also told to just delete my information on the Walmart app. I requested they delete my account. I have a case open with ***** to look into this, a dispute with my credit card company about the charges and a police report was filed. On October 4, someone tried to get into my Walmart account again. I was told by Walmart that the account was still open and would be for 2-3 more days. I then asked if they could flag my account so it could not longer be accessed and purchases made. They then said they would suspend the account until it could be deleted. At this point I have called them 6 times with no resolution. *** ******* *** *** ******* ******** ******* ***** ***** *** there was no mechanism to verify this was a legitimate purchase. When I called the package was still at the pickup location and no attempt was made to stop it there. I even had to push for a reference # for my case so I didn't have to retell the situation over and over. Plus every time I called they couldn't find my name, my account, my phone number or the order number or any variation thereof. ******** *************** *** ***** *** ** ************** ** ******* ** ******* *** ***** ** ***** *****
Business Response
Date: 04/10/2024
Customer has been contacted - resolved.

Customer Answer
Date: 05/10/2024

Complaint: ********

I am rejecting this response because:
I have not yet received a full refund. Until that time I will not consider the matter resolved.

Sincerely,

******* *********
Initial Complaint
Date:31/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a camera at Walmart online for about 5,200 CAD, using 4 gift cards of 250 CAD, and using credit cards for the rest. The order was soon canceled by Walmart, which then issued a refund, which included a new Walmart gift card of 1,000 CAD. *** **** **** *** ****** ****** ** ***** ***** ** *** **** ** ** *******. I did not open the mailbox to check the balance. Over a week later, I discovered the gift card had been ****** while trying to use it at a Walmart offline store. Now Walmart says they can't do anything.
My request is that Walmart provide a new $1,000 gift card.

Here's how it happened.
9 p.m. June 8, purchase at Walmart online.
11pm June 8, Walmart canceled the order.
00:08 a.m. June 9, Walmart initiated a refund and generated a new gift card 1,000 CAD.
15:40 pm June 9, the gift card was ******, and 100 CAD was deducted each time.
(I didn’t know it at the time)
9 a.m. June 17, I went to a Walmart(**** *** *** ******* ** *** ***), and then I found that 1,000CAD had been used up. I obtained part of consumption records at the customer service counter and found that it had been ****** a week ago, just 15 hrs after the gift card email was sent.

I communicated with Walmart, including 2 departments:
A. Online (###-###-####)
B. Gift Card (###-###-####)
When I first contacted online dept (A), they needed me to provide complete gift card consumption records. Because only partial information could be obtained at the Walmart offline counter on June 17, they asked us to contact gift card department (B),
B said that this was a refundable gift card, B were unable to provide information and asked me to go back to A.
After I contacted A many times, they escalated the issue (#: ****************).
The final feedback on July 12th was that the gift card had been sent to my email and a new gift card could not be provided.
Regarding gift card consumption records, Both A & B were unable to provide information and felt it was not their responsibility.
Business Response
Date: 11/09/2024
customer was contacted and provided information
Customer Answer
Date: 12/09/2024

Complaint: ********

Thank you for the information that let me know someone checked the gift card balance within two hours.But I disagree with your statement that "Only the person that has access to the email address provided could see the gift card." ********** ******* *** ******* ****** *** **** ****** **** ************
***** ** *** ******* ************ * ***** ******* ****** *** **** **** *********** *** *** ********* ********

** **** ********* *** *** **** **** * ***** ****** ** ******* **** ***** *** ****** ** **** ** **** *** ********** ********** **** ****** **** *** ** *** **** ***** **** ******** ***** *** ********* ** ******* ** *** **** ****** * **** ******* *** **** *** ******* ***** ** ******* * **** **** ******* *********** *** **** ********* ** *** * ****** *** **** **** **** ******* *** ********* **** ** ******** *** *** ******* *** ******* ***** * **** ******** * *********** ** ** *** ********** ** *** **** *** ********** ********* *** ****** *** **** **** **** ** ******* ** ******** ** ** ** **** ****** **** ********* ** ****** **** **** ************
** *** ******* ** **** **** ** ** ****** ** ************ ******* ******* **** *** *** *********** ******** ******* ***** ******* *********** ** *** *** ****** ** ******* *** **** ** ****** **** ** ******* * **** *** ***** ** ****** *** ******* ****** ***** ** ** *** ****** *** **** ****** **** ***** ***** *********** ** ********* ***** ** **** *** ****** **** * *** *** **** **** *********** ** ** *** ********** *** * *** *** ***** ** *** *** ** ****** ** ********* ** ** ***** **** ************ ***** *** *** *** *********** ********* ******** **** ******* ******** *** **** ******* ***** ***** ******* *** ******* ******** *** *** ***** **** ******* ******* *** **** ************* ***** *** **** **** ******* ******* ******** ****** *** ** **** ****** **** *********** *** **** ********* ** *** *** ***** ***** *** **** ****** **** ******** * **** ******** ******* **** ***** **** ***** ********** *** *** *** ***** ********* ******* *** **** *********** ** **** **** **** *** *************
** ** ******* ** *** ** *** *** **** ***** ******* ********* ** *** ***** *** ** ******** ** ******** ****** ******* ******** ********** ******** * **** **** ***** ** *** ** ***** *** **** ***** *** ** *********** ****** ******* ***** ***** ******** ******** * ** **** **** ** ****** ***** *** ************* ** *** ***** ******* ****** ** *** *********** ****** * ****** ***** *** ***** ** ***** ** ********* * *** ********* **** * *** ** *** **** **** *** ***** *** ***** *******
***** ***** ** **** ** *** ****** ******* ****** *** **** ***** **** *** ***** *** **** **** *** **** ***** **** * ****** ********** ******* ****** **** ***** **** ******* *** ******* *** ******* *** ********* ***** ****** * ****** *** *****

* ***** **** **** ***** ******** ******* ** ******* ** *** **** ***** * ********** ********* ****** *** ********* *** **** ********

* **** **** ******* **** *** ********* *********** *** *** ** ***************

And again, I request a refund for the 1,000CAD gift card, and it cannot be electronic, it must be a physical card. ** ***** *** ******** **** ** *******

Sincerely,

*** ***
Business Response
Date: 16/09/2024
customer was provided information.
Customer Answer
Date: 19/09/2024

Complaint: ********

I am rejecting this response because:
I haven't received any calls or emails from Walmart in the past week.
I suggest Walmart use BBB’s message system to ensure smooth communication and complete records.

Sincerely,

*** ***
Business Response
Date: 30/09/2024
customer was contacted 09/11/2024 and provided information.
Customer Answer
Date: 01/10/2024

Complaint: ********

I am rejecting this response because:

I can't comment on Walmart's response because Walmart didn't provide any new information.

I now need Walmart to match two pieces of information,***** *********** **** **** ** ****** *** *** ******* ** *** ******

1. On June 18th, we retrieved part of the consumption records of a ****** 1,000CAD gift card from a Walmart store near our home ****** *******. ****** ****** ***** ******* **** **** ***** *** **** **. Please provide me with more information about the address of this store. Consumption records show that the ***** used gift cards to make purchases at the store around 15:40 pm on June 8.If there are records, provide camera records of consumption.
2. Please provide information on when the gift card email was opened, including the time and IP address.If it is a properly maintained IT system, this information should be easily obtainable.

Thanks!

Business Response
Date: 17/10/2024
Informatioon was provided to the customer on 09/11/2024.
Initial Complaint
Date:22/08/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I bought 329$ worth of ******* total comfort formula from them. 6 of them and they said they were shipped to me, but were not. My whole package was said to have been shipped and delivered but the mailing company ***** said they only got one of two boxes they are supposed to have gotten. They then said to contact Walmart. I did Walmart employee and supervisor did nothing for me but tell me to talk to escalations on Friday. ***** *** ****** ** ********* *** * ** ****** ** *** ***** ** ** ******* **** **** *** ***** ** ** *** ** ******. ** ***** * **** * * ***** *** ***** *** *** *** *** **** ** *** **** ******* ** *** ****** *** **** ****** ** ***** **** **. They had also suddenly said I ordered 8 which I did not I ordered 6.
Business Response
Date: 22/08/2024
Customer has been contacted
Customer Answer
Date: 22/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, only due to the fact that I have gotten my product now and discussed the ********** treatment I was given by their costumer service representatives and that it is being looked into.

Sincerely,

****** *******************

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Walmart Canada is NOT a BBB Accredited Business.