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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 204 locations, listed below.

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    Customer Complaints Summary

    • 1,302 total complaints in the last 3 years.
    • 516 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:18/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on walmart.ca and cancelled it within a couple of minutes because they tried ******** ** a "driver tip" for over $9 without informing me *** *** **** ******* ***** ** *** ******. I placed the same order on the mobile app, where the tip was not added. The problem is, they placed a hold on the funds on my **** Debit (chequing account) card. The funds are still not available to me. Customer service is claiming they cannot release the hold and that I should speak to my financial institution about releasing the hold. **** ** ********** ***** *********** **** ********* ******** ******* ****** **** **** ******* ** **** ********** **** **** ******* **** ******* ** *** ** ********* ** **** **** ***** *** ** **** ******** *** **** ***** ************ **** * ******** ** **** ** ******* * **** ** ****************** I want the hold released immediately, and a credit applied to my account *** *** ************* ** ****** ** ***** ** **** ********** ******** ******* **** ** ** ***** ********* ************

      Business Response

      Date: 18/03/2025

      Customer has been contacted

      Customer Answer

      Date: 18/03/2025



      Complaint: ********



      I am rejecting this response because the representative I spoke to insisted once again that Walmart can't reverse the hold and insisted that I need to call my bank to have the hold reversed. I have already contacted my bank, and they are saying that only the merchant (Walmart) can reverse the hold because they are the ones who placed the hold in the first place. *** *** *********** ** *** ***** **** ** *** *** ******* ** ******* *** ****** I STILL can't access my money, several days after my order was cancelled, *** **** ** *************




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:18/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Walmart has delivered my groceries to the wrong address atheist 3 times causing returns, on 3 occasions Walmart changed my delivery order to pick up I am a senior and I do not drive. On February 22 or 21st I don't remember. My order was 3 hours l late and the vegetables were frozen. I called Walmart right away and was promised a refund. Instead I received an email saying my account is suspended due to returns. It is not my fault.

      Business Response

      Date: 18/03/2025

      This was already addressed - Customer was contacted

      Customer Answer

      Date: 18/03/2025



      Complaint: ********



      I am rejecting this response because:

      Walmart has never addressed this issue, no one contacted me I have called several times even to the president office with no call back. I am still being charged for bad groceries 



      Sincerely,



      **** ******, 

    • Initial Complaint

      Date:17/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since February 13,2025 I’ve been unable to complete an online grocery order. When I get to checkout I receive a message “Sorry! We’re having a technical issue. We’re working on fixing it.Please try again”
      I’ve contacted customer service 3 times via phone and twice through ** ******** * and was notified each time that my issue has been escalated to the “concerned department” who is working as quickly as possible to resolve this issue.
      It’s been over a month. I paid for a year subscription for a delivery pass that I can’t use due to this “technical issue” which Walmart appears to be unable to fix.

      Business Response

      Date: 18/03/2025

      investigating and contacted the customer.

      Customer Answer

      Date: 21/03/2025



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ***** *********

      Customer Answer

      Date: 24/03/2025

      Issue is still unresolved.I contacted Customer Service again on Friday March 21, once again for the 7th time (I’ve lost count) I was told someone from the “Escalation Team” will be in contact within 48 to 72 hours.

      NO ONE HAS CONTACTED ME!

      Strangely, on Monday March 24, I tried to place an order ( I try once a day since problem started) and was successful! Unfortunately, when I tried to edit the order I received  the same error msg I’ve been getting since February 13.

      Business Response

      Date: 27/03/2025

      contacted the customer. 

      Customer Answer

      Date: 04/04/2025



      Complaint: ********



      I am rejecting this response because: Now 50 days waiting for this issue to be resolved. I was contacted via email on March 27 by some named ****** ** I responded to the email that I was still unable to checkout, getting an error message each time.There has been no response from Walmart since. I’ve called Customer Service again only to be told that it is at the HIGHEST ESCALATION and  someone will contact me within 48-72 hours. They’ve been saying the same thing since February 15. It has become apparent that they cannot fix it. I have a year subscription that I was only able to use for 5 months. 



      Sincerely,



      ***** *********

      Business Response

      Date: 08/04/2025

      invalid shipping address! change address or provide valid one.

      closing.

      Customer Answer

      Date: 16/04/2025



      Complaint: ********



      I am rejecting this response because: Although the issue with online shopping has been finally resolved after 55days (Feb.13 to April 9), I paid for 1 year subsription which is valid until September 2025 but was unable to use for 55 days. The cause of this issue was through no fault of my own and I believe Walmart should extend my subsciption by 55 days. ****** *** ********** ** ***** *** **** **************



      Sincerely,



      ***** *********

      Business Response

      Date: 17/04/2025

      partial refund provided on previous order as a good will gesture!

    • Initial Complaint

      Date:24/12/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a purse on the Walmart app, I was supposed to receive Dec 12 .Did not receive my parcel. Will not help me track it or return my money.

      Business Response

      Date: 27/12/2024

      refunded. Closing!

      Customer Answer

      Date: 27/12/2024



      Complaint: ********



      I am rejecting this response because:

      I did not get a refund.

      Sincerely,



      ****** ********

      Business Response

      Date: 07/01/2025

      Incorrect information. Refund issued. contact your financial instution!

      Customer Answer

      Date: 08/01/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ********

    • Initial Complaint

      Date:23/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* ***** * *************

      I have still not had a resolution to my request for a return and refund from Walmart.

      I have been promised a pickup from ******, which is required to return the item, but this has not happened, and I have not received a call back from a manager at Walmart customer service, as promised during my call yesterday afternoon.( December 20)

      I have had numerous calls with Walmart since November 18, when my return was acknowledged as in progress, and two emails from ****** indicating they would pick up my package for return. (their tracking system indicates a predawn pickup was attempted, but that the package was not ready. Our security camera shows no one came to the door). ******'s phone numbers are not operational.

      I am prepared to drop off my return anywhere Walmart requests. * **** ** ********** **** ****** *** ******* ****** *******.

      A summary of my interactions follows:

      Nov 18. I receive an email from Walmart, indicating a return in progress ***** # ************* ***** ******* *** *******  ******** *. I call Walmart to follow up. Walmart returns call (****** *************** **************)

      Dec 4. I receive a *** *** email saying pickup by Dec 5 ******** ***** ********* 
      Dec 6. I email Walmart to say there was no pickup. ******** **** ****** ******** **** * *************** ********* ***************

      Dec 11. I email Walmart to follow up ********* *************** 
      Dec 18. I receive email from ****** saying pickup by Dec 19, ******** ***** *********  Dec 20. I call Walmart to say that package was not picked up. I was given ****** phone number up follow up with them. ********* *************** ****** Phone number is not operational. Their tracking system indicated that they attempted pickup but package was not ready. I see this on their system for both pickup dates. They indicated attempt to pickup on Dec 6 at 5:21 am and Dec 19 at 4:29 am. They did not attempt pickups and our security cameras confirm this.

      Business Response

      Date: 30/12/2024

      Contacted.

      Customer Answer

      Date: 03/01/2025



      Complaint: ********



      I am rejecting this response because:

      By the time Walmart had responded, they had sent another courier (*** *****) to pickup my item. This was done on December 24. The courier's tracking system indicates they delivered the package to Walmart on December 30. 

      No refund has yet been processed.

      P.S. It appears that Walmart has made a second request to the courier company to pickup the package. The courier called me and I explained that they had already picked up the item.




      Sincerely,



      ******* ****

      Business Response

      Date: 07/01/2025

      Refunded. Allow 3-5 business days!

      Customer Answer

      Date: 12/01/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ****

    • Initial Complaint

      Date:03/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      in October 25 I bought *********** **** ******** Electric Bike, for $474.60 and receive the bike on Novemer 4th!
      In December 2 the pedals broke, and I try to fix it, but i couldnt,
      In December 3 I contact Walmart saying that i Would like to return, at first he told me to bring to a store so they can file the return, but i didnt have a way to bring it to the store, and asked for a pick up opition! they didnt answer my question about the pick up, and told me that the return was no longer an option!!
      it was something really expensive to break in less then a month!! and they couldnt assist me at all!

      Business Response

      Date: 05/12/2024

      Customer has been contacted.

      Customer Answer

      Date: 07/12/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:28/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order for a BBQ on Nov 14 2024* ***** * ************* that was supposed to be delivered to my local store for pick up on Nov 26
      I called on November 25th, 2024 to ensure that the order would be ready, I was told the order was not yet shipped and to follow up the morning of Nov 26
      I followed up on Nov 26th to be told again that the order has not yet shipped and to wait until the end of the day. Asked to speak with a supervisor who advised he was escalating the issue and will have the order expedited ***** * *************
      Called back on Nov 28, spoke with ******* who advised that the order has still not shipped and she doesn't have any further updates to provide me
      Asked for the order to be cancelled and agent advised that it will take 2 to 3 business days in order for order to be cancelled ****** ************* and in the meantime, my credit card could still be charged for the full amount of the order including taxes $676.87. The order has not yet shipped* * ** ******* ** ** *** **** ***** **** ****** *** ***** ******* ** ****** ** *** *** ****** ** ********** *** ***** *********** *******************

      Business Response

      Date: 29/11/2024

      Acknowledged 

    • Initial Complaint

      Date:27/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went grocery shopping and I was adviced by the cashier that I could get a reward card and get 50$ worth of grocery. I agree to this deal assuming the reward card is more like a point card.

      The reward card is a credit card and 50$ grocery was charged on the card, even thou I never used or activated the card.

      I want for Walmart to return charged amount and cancel the card

      Business Response

      Date: 29/11/2024

      contacted and informed.

    • Initial Complaint

      Date:27/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * *********** *********** *********** ****** ** ****** ********** **** ******* ********* * ******* After initiating an exchange on November 15th, I was mistakenly charged $177.34 and did not receive the refund within the timeframe promised by customer service. When I returned on November 24th to resolve the issue, I was met with dismissive *** ************** behavior from the store managers. Rather than taking responsibility or investigating the error, they quickly blamed the bank* ******* ** ******** ** ************* *** ******* ** *** ********** ***** ******* ** ***** *** ********* *** ***** ********** **** *** ***** *** ****** **** *** **** **** ** ******* *********** *** ********. Despite explaining that I had already contacted the bank, they continued to dismiss my attempts to clarify the situation. ***** **** *** ************* ********* ************ ***** * ********* ***** * ******* **** ***** **** ******** ** ************ * *********** *********** *********** ****** ** ****** ********** **** ******* ********* * ******* ***** ********** ** ******** ** ******** ***** * *** ********** ******* ******* *** *** *** ******* *** ****** ****** *** ********* ******** ** ******** ******** **** * ******** ** ******** **** ** ******* *** ****** * *** *** **** ********** *** ************** ******** **** *** ***** ********* ****** **** ****** ************** ** ************* *** ****** **** ******* ****** *** ***** ******* ** ******** ** ************* *** ******* ** *** ********** ***** ******* ** ***** *** ********* *** ***** ********** **** *** ***** *** ****** **** *** **** **** ** ******* *********** *** ********* ******* ********** **** * *** ******* ********* *** ***** **** ********* ** ******* ** ******** ** ******* *** ********** ***** **** *** ************* ********* ************ ***** * ********* ***** * ******* **** ***** **** ******** ** ************

      Business Response

      Date: 29/11/2024

      Acknowledged 

    • Initial Complaint

      Date:20/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought new steel toe shoes ********** ***** **** ******* ** ** ********** ** ** ********* ** *** *** on Nov 5 *** ** *** ***. Wasn't sure about the shoes but the staffer told me that I could always return it, which enticed me to buy them. Shoes were very uncomfortable to wear and had barely existent padding and felt like walking on a rock. * **** **** **** *** ****** ***** ** **** ** **** ** ******** ** ***** *** **** **** *** *** **** **** ** ** ****** ***** **** ** ****** ******* **** **** *** *** ******** ******* ****** ** ****** **** *** ** *** ************* *** ***** ***.

      Tried to return it on the 20th (within 15 days as the manager tried to argue) and they refused to return it. The manager had poor attitude, and the customer service were *******. I had to wait 15 minutes for the manager because "he was counting his money". He said that I removed the "security tag" which is present inside the box not outside it. It is impossible to properly fit the shoes without removing the security tag as it prevents you from tying the shoes. Best I got was an exchange for a cheaper shoe to cut my losses. If you read the Walmart return policy online, it says I can return shoes with 90 days, and nowhere it mentions anything about "security tags".

      Business Response

      Date: 20/11/2024

      Investigating.

      Customer Answer

      Date: 24/11/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Sincerely,



      **** *******

    Walmart Canada is NOT a BBB Accredited Business.

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