Reviews

This profile includes reviews for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart Canada

  1940 Argentia Rd Mississauga, ON L5N 1P9

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  Walmart Canada

  1110 57 Ave NE Calgary, AB T2E 9B7

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  Walmart Canada

  500 201 Southridge Dr Okotoks, AB T1S 2C8

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  Walmart Canada

  1812 Vedder Way Abbotsford, BC V2S 8K1

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  Walmart Canada Inc.

  3199 Cliffe Ave Courtenay, BC V9N 2L9

Review Details

• Review fromAmour K

  Date: 09/04/2025

  1 star
  Attempt to purchase anythign that is online by a 3rd party seller and you will receive a discount. After going through the purchase flow, they will tack on the "discount" as delivery fees, even though they advertise free delivery on most products. **** ** **** ***********

• Review fromSushant B

  Date: 08/04/2025

  1 star
  I placed an order with Walmart on March 11, and I still haven’t received my item or a refund. I’ve contacted customer service multiple times by phone and chat, and every time they tell me, “It will be resolved in 24 to 48 hours.” But nothing ever happens.
  It’s been nearly a month, and I’m still being told that the issue is under investigation by top management. Meanwhile, I’m left without the product I paid for or my money back.
  This level of service is unacceptable. I need Walmart to fix this immediately and issue my refund. I’ve been more than patient, but this has gone too far.

• Review fromBo A

  Date: 02/04/2025

  1 star
  I wanted a ******** espresso machine. I knew exactly which model I wanted, did my research, and found that Walmart was selling it for $20 less than the competition—$866 after tax. Sweet deal, right?
  Wrong.
  I ordered it, expecting a brand-new machine to be shipped to my doorstep. The delivery was delayed by a day, and unfortunately, I had to leave for a 31-day work trip. When I finally got back home, I saw the package sitting there—except, instead of a Walmart box, it was a **** ***** box. ***** **** *** *** **** **.
  I opened it up and boom—used, dirty, scuffed, and covered in clear tape with sticky residue all over it. Not exactly what you expect when dropping nearly $900.
  Shocked, I called Walmart’s customer service, expecting some level of accountability. Instead, I got this:
  “Oh, that was sold by a third-party seller.”
  “It actually says in small letters that it’s used.”
  “You’re past the 30-day return period.”
  “There’s nothing we can do.”
  Excuse me?! So, let’s break this down:
  Why You ****** ***** Buy from Walmart Online
  You’re Not Actually Buying from Walmart. You’re buying from some random third-party seller while Walmart plays middleman.
  They Don’t Take Responsibility. ****** ******* ***** *** ******* ******** ******** Walmart washes its hands clean if anything goes wrong.
  The “Used” Label is Practically Hidden. They don’t put it in big, bold letters where a normal human would see it. Instead, it’s buried in the fine print like they’re trying to trick you.
  So basically, Walmart Online is like ******** Marketplace, but with a corporate logo slapped on it. They take zero accountability, hide important details, and if you get *******? That’s on you.
  ******** **** * **** ** ****** ******** ** buying from Walmart Online—****** ****** ***** **** *** ***** *** ** ***** *** ***** end up with a broken-down machine that looks like it was last used in a gas station break room.

• Review fromOlga P

  Date: 25/03/2025

  1 star
  On Mar 11, 2025 after placing the order, Walmart could not fullfill Delayed items ***** ***** Men's ****** Boots, Sizes 7-13 and ***** ***** Men's **** Boots, Sizes 7-13.
  I had chatted with numerous Agents through online CS:
  On Mar 15, 2025 at 01:45 PM – chat with **************, On Mar 17, 2025 at 09:50 AM, at 01:00 PM with *******, at 03:18 PM – chat with *******, at 04:16 PM – chat with *****, stating the same: “upon checking both of delayed items are out of stock; this case was escalated on 03/15/2025 our team will investigate. Please DO NOT WORRY our escalation team will get back to you within 2-3 BUSINESS DAYS.”; "I have successfully canceled this order and you will be receiving a confirmation email within 5-10 min. Please DO NOT BE CONCERNED...”; “items were NOT canceled but DON’T WORRY I have canceled it on your behalf you will be getting the refund within 3-5 business days…”; “I have sent a cancellation request, you will get an Email within 2 hours..”
  On Mar 18, 2025 06:18 PM – Email from Walmart.ca stated: “After carefully reviewing our records, we see that items have been back ordered due to stock unavailability. Usually it takes 2 to 3 bus days for it to automatically get cancelled if the order is not fulfilled. We request you to kindly wait for an update via phone or email within 2 to 3 bus days.”
  On March 21, 2025 04:31 PM – Email with THE SAME WORDING
  On March 22, 2025 05:51 PM – call from Walmart asking “advise us whether you would like to cancel your order or if you prefer to keep it on hold unit items become available”. Just like numerous times before, I have asked to go ahead and eventually cancel the order.
  On March 22, 2025 10:24 PM – Email stated: “your case is being actively worked on by our dedicated team. We kindly request 2-3 more bus days to finalize the cancellation. You will be contacted by either phone or email with an update”.
  Items that NOT BEING DELIVERED for 15 days still NOT BEING CANCELED and NOT BEING REFUNDED

• Review fromELIZABETH E

  Date: 24/03/2025

  1 star
  We order an accordion door when we received the package the box was broken on delivery. When we opened the product it was broken in two places. We have called Walmart Canada 4 times in the last 2 weeks only to be told that someone would get back to us in 24 to 48 hrs and that it has been sent to the escalation team. Is there actually an escalation team? No help has been given to resolve the issue no contact has been made by the escalation team. Walmart **** ** ******* *** will not return my money. ***** ***** **** ***********

• Review fromJanet P

  Date: 23/03/2025

  1 star
  I have been a long time customer using online pickup and delivery and will be canceling today. The last few order experiences were so bad, I can hardly believe it is real. Twice my order simply disappeared after the driver picked up, which I eventually was refunded but was given no explanation, but today really blew my mind. I created an order for delivery, paid for the order and the money was taken out of my account. A few minutes later I received a notification that the order was cancelled by the store yet did not get my money back. I called a rep and was told I was not charged, it is a hold that will be released in 5 to 7 business days. I told the rep we needed that money to buy food and could not wait 5 to 7 business days and she simply repeated that we were not charged that it was a hold that would be released in 5 to 7 business days and no matter what we said she kept repeating the same thing. We asked to speak to a manager and she said she would put me through but the manager or supervisor would say the same thing and kept repeating this when we asked to be put through until I snapped and yelled to be put through NOW. Unfortunately for us, the manager did nothing but the same thing, kept repeating the same answer, word for word, until we gave up and hung up. ** ********** ** ***** *** ****** ****** *** ***** *** ** **** *** ***** **** ***** ** *** **** *** * ** * ******** **** and there's nothing we can do about it. We're cancelling our membership, of course, and will never shop there again, *** * ***** ***** **** **** * *****

• Review fromJodi D T.

  Date: 20/03/2025

  1 star
  * ** ******** * I have been keeping records on my phone since I got it 2.5 years ago of my **** * ** *** ******* **** 30+ recorded complaints against Walmart. 99% of everytime I order from Walmart something horrendous happens & almost always I get the wrong item and damaged food items! The delivery drivers do not have wagons so they ask me, *** ******** ******* to get my wagon They also always get lost &orders are late but the phone numbers they leave r not registered numbers so I can never reach them and have to leave my apt and try to find them!The customer ********************** people are **** when ?? 2 request they get wagons 4 their employees so i will not **** myself fetching my wagon. I tell them * ** ******** *** they do not care! When I ?? up to complain * *** ** ** ***** **** *** stress * ******** **** these deliveries cause me. Customer **** on the phone know ********* hang up on me but never before I have told my long story, then they disconnect me hoping they have exhausted me from calling again. Now they just put on this tone/beep that starts everytime I utter a sound ** ** *********** being treated like this. Today I cannot return their substitution of pecan (nut allergy) ice cream frozen yogurt. The 1% milk was leaking all over the bag & 2 of 3 1/2 1/2 creams expire in 2 days. 4 dog food r not the ground chicken but gravy chicken dog cannot tolerate. close to $20 of refunds. But today there are no links for a return/refund because they have kept my order in a delayed status although they say it has been delivered! The delivery fee now has gone from 5.99 to 7.99 * ** ** ********** ********** **** * ********** ****** How do i get my money back when I can't drive or take the bus *** ** ***** ********* ********* *** ** ***************** ******* ** ***** ***** *** ******** *** ***** ****** **** *** ****

• Review fromMARNI W

  Date: 04/03/2025

  1 star
  I placed an order yesterday and paid extra to be delivered today. 10 minutes before the arrival window I am notified half my order is not available. I paid extra for nothing. I called and had my order cancelled. They have no business putting it on the website if it's sold out. THEN
  you get to talk to an agent that barely speaks English and is in a call Centre that is screaming loud.
  Walmart is only decent if you go in person, their online ordering is garbage.

• Review fromBaljinder B

  Date: 22/02/2025

  1 star
  No warranty on appliances at all.
  * **** ** **** *** ********* ****** **** purchase any Appliances at Walmart.
  Once 30 day return period is over, you are stuck. Manufacturers warranty doesn't cover anything purchased in Canada. I was shocked to hear this.
  In May 2024, I purchased a fridge. Within 6 months it stopped working. Assuming that I still have manufacturers warranty, l called the number printed on the sticker. They told me that the warranty is valid only in the USA. Since I purchased it in Canada, there's nothing they could do. They told me to contact the retailer for refund or to get it repaired.
  Walmart customer service representative kept repeating that after 30 days there's no return or refund. I escalated it and got the same answer. I am stuck with it now.
  This is totally unbelievable that a retailer like Walmart is not aware of the warranty restrictions. If they know it then why are they selling appliances in Canada?
  I will Never ever buy anything from Walmart again.

• Review fromJay S

  Date: 19/02/2025

  1 star
  Almost everything I bought today was overcharged. My bill was about $20 more than it should be. Almost. EVERY. Item. * ******* **** *** ******* *** **** *** **** **** ***** ** ***** *********** * **** *** ******* ** ******** ** *** **** ****** Walmart should really do something about this, ******* * ***** ** *** **** ***. Literally almost every item was overcharged based on the advertised price. Should hire some independent shoppers to review and fix that.