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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Reviews

This profile includes reviews for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 204 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 166 Customer Reviews

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    Review Details

    • Adelle G

      Date: 03/02/2025

      I am writing this review to express my dissatisfaction with Walmart.ca’s restrictive return policy and poor customer service. Their 30-day return window is often unreasonable, especially around the holiday season.
      On December 18, 2024, I received a sweater ordered as a Christmas gift for my granddaughter. Due to unforeseen circumstances, I was unable to give it to her until the end of January. Unfortunately, when she finally tried it on, we realized it was too small and not true to size.
      The next day, I attempted to return the item to my local Walmart store but was told I had missed the 30-day return window by just a couple of days. They refused the return and directed me to Walmart.ca. After reaching out online, I was referred to the third-party seller in China, who stated I could return the item at my own expense—with no guarantee of reimbursement. Given the high cost of international shipping, this was not a reasonable solution.
      I am extremely disappointed in Walmart.ca’s handling of this situation. Their rigid policy does not allow for any flexibility, even in cases like mine where circumstances were beyond my control. As a long-time Walmart customer, this experience has made me reconsider shopping with them ever again in the future.

    • Rehana Y

      Date: 02/02/2025

      I bought a snow blower two months ago, but the battery stopped charging, making the unit useless. I called customer service, and I was told they could not do anything to resolve the issue.

    • Leif w

      Date: 30/01/2025

      Ordered ******* Razor blades from Walmart.ca and when they arrived they were fakes.
      The website stated they were ******* but they were not.

    • Feven G.

      Date: 29/01/2025

      Very bad online grocery delivery customer care. The agents doesnt have any power to help and knowledge or willingness for some of them.
      They just dont deliver your order and nobody will help you over it.

    • Frank V

      Date: 06/01/2025

      My personal complain regards the Walmart accountability on their GIFT CARDS sold by their own stores.
      Received a 50$ Walmart gift card purchased at a Walmart Woodbridge location and attempted to use it a few days after receiving it at a Toronto Walmart location.
      The card did no get accepted by their system.
      I received excuses over excuses both in person at the store and over the phone during numerous conversations.
      The excuses were very various and inconsistent from: the card was used on December 31 2024 at a store number that does not show as a Walmart location, the card is a *****, you must have used, the card was used at a Walmart location 2.5 hours away from where I am; but, their search show that the particular store number does not exist.

    • Joseph N

      Date: 10/12/2024

      The processed an order, charged for the items, and a week later, nothing has arrived. One item they sold, and the cancelled because it was out of stock (still don't have that money back) and one item the claim is delivered, never got. The third. I have been promised daily by their customer service...and still nothing. * ***** **** ** **** ******* *** * ******* ******* *** ********* ** **** *** ****** *** they aren't being transparent.

    • Gary A

      Date: 10/12/2024

      I was dealing with Walmart CSR for nearly three weeks and it may have been the worst customer service experience I ever dealt with.
      To begin with, I ordered ***** ******* *** * on Black Friday. I was supposed to receive this item two days after I ordered (November 23) - I never ended up receiving them. What came next was **** ****** *** **** *********** CSRs * **** *** ** **** ***** I will not blame them specifically because Walmart outsources *** ****** ****** and does not allow them access to many tools, but I didnt not appreciate being **** to on multiple occasions.
      On November 23, I did not receive my item. No issue, it happens. I ask for an update on the 24, and they say it will take up to 72 hours before Walmart gets back to me, but I should receive it on November 24.
      November 24 passes, now its November 26. I see that my order is now listed as "MIS SORT" - ******** has no idea where my issue is, so I call Walmart and they say not to worry I will receive it Nov 27.
      Nov 27 passes, now my issue is escalated at the HIGHEST PRIORITY. I will get an answer within 72 hours.
      72 hours pass... No answer. I call again, they say they're busy. I get it... ****** **** strike messed things up, however I want my item is it possible for me to pickup in store or resend a new one so I dont miss out on the great black friday deal I got (Saved 110$ on *******) - They say only they escalation team can handle that... I ask to speak to the Escalation team and they say that cant be done (???) - They suggest I wait another 48 hours. I wait again. I get a call from an escalation team on the 2nd of December to say that my case is high priority and I will get an answer in 24-48 hours.
      Surprise surprise... No CALL. So I call them and ask to please leave a note that I would like my order resent instead of a refund.
      DEC 6. My original package is declared lost. Dec 9, they refund me without notifying me or giving me a choice as I requested.
      3 weeks of hell with Walmart CSR

    • brad z

      Date: 07/12/2024

      Locked Out: A Faulty Open-Box ****** Purchase
      A few months ago, I bought an open-box, unlocked ****** from Walmart’s website, expecting a good deal. After a few months, the phone became permanently disabled and locked to the previous owner’s ***** ID, rendering it useless.
      ***** Support couldn’t help since the device was tied to the original owner, and Walmart could not provide a former receipt with phone series number. Walmart refused assistance, claiming the purchase was over three months old. The third-party seller, ******, told me to return the phone but offered no guarantee of a resolution and ignored my request to address potential shipping damage.
      For weeks, I’ve been stuck in a frustrating loop of ignored emails and finger-pointing between Walmart and ******. My phone remains unusable, causing stress and concerns about my personal data.
      This experience underscores the risks of buying from third-party sellers on major platforms like Walmart, which take no responsibility when issues arise. If sellers can’t deliver on their promises, customers are left helpless.
      To Walmart and ******: Fix your accountability and customer service.

    • Nicole C

      Date: 03/12/2024

      **** ***** ******** ** ** ******** ***** I've been dealing with this stame ongoing issue for a week now and they refuse to take any responsibility. I placed an order online and had it go to their store. I received my notification that my order was ready for pick up, went to their store and sat in the parking lot for an hour while I tried to reach someone inside to bring me my order. The check-in option on my email was not working, nor was the number on the sign. I finally get someone to bring me my items, I'm expecting 3 items but only got 2 boxes (I assumed 2 were in 1 box). I got home to realize that I only had 2 of the 3 items. I called them right away as I could see all 3 were marked as picked up, spoke with the manager who said "oh, let me go see and I'll call you right back" nobody called back. The next day I called again, spoke with the department manager again who said " oh, I need to look it up, I'll call you back in 30 minutes" at this point I'm upset, and I told him no longer than 30 min. 1hr goes by, no call back.. I called back again and reached another employee "oh, the manager is just gone for a walk, he'll call you back in 5 minutes, your name and number are right here (confirms info)" fast forward to Tuesday because I just didn't have time to deal with it, I call back, get passed around to 4 different employees (no warning that im being transfered) and the last guy who was supposed to be the department manager was very rude, all of a sudden i hear him talking to the staff "oh, just transfer her, we don't need to talk to her" the staff are trying to explain the situation "oh it doesnt matter, just get rid of her. you just press this button here" all of a sudden I'm on hold being transferred to the mississauga office (i think) they ended up calling the store for me and the store did the same thing to them so now my issue is being escalated. Worst customer service ever!!!

    • Michael L

      Date: 15/11/2024

      I am writing to express my dissatisfaction with a recent purchase and the subsequent customer service I received.
      issue: I ordered the item during a promotional period, specifically requesting a particular color. However, I received a different color. When I contacted customer service via online chat to request the correct color, I was told it was “impossible” to fulfill my request. Despite my objections, the agent initiated a return without my agreement.
      Customer Service Experience:
      Initial Contact: The agent informed me that it was impossible to provide the correct color and proceeded to issue a return without my consent.
      Escalation Request: I requested to escalate the issue for a replacement, but the agent escalated it for a return instead.
      Follow-Up Call: The next day, I received a call instructing me to return the item, despite my repeated explanation that I did not request a return.
      Second Chat: In a subsequent chat, the agent claimed they could not see my messages and abruptly closed the conversation.
      Resolution Sought: I am requesting that Walmart honors the promotional price and provides the item in the correct color as originally ordered. Additionally, I would appreciate an explanation for the poor handling of my case and assurance that such issues will be addressed in the future.
      The chat transcripts can be shared upon request for your reference
      Thank you for your attention to this matter. I look forward to a prompt resolution.

    Walmart Canada is NOT a BBB Accredited Business.

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