We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Small Appliances

Curtis International Ltd

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Small Appliances.

Reviews

This profile includes reviews for Curtis International Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Curtis International Ltd has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.58

    Average of 144 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Thomas R

      Date: 16/05/2024

      Had to spend 125$ shipping to return a defective ********** Ice and Water machine. Received a new one and reported a loud sound in the machine, followed by another report of the water releasing without demand...and finally came into the office to find the systems water started (without demand) and ran all night. Cleaned the flooded office, reported the defect with more pictures and the response...
      this new maker was fine when sent and that if was under the original date for warrantee (which ran out). A new system does not get an extension for warrantee? Curtis International closes the case and will do nothing for the customer? ****** ****** **** ** ******* **** *** ****** ******** *****

    • Catherine M

      Date: 07/05/2024

      Disappointed in the service. My tv broke in February and I just received a cheque now. They provided a cheque and not a replacement tv as I purchased it on boxing day and now have to spend more money than I received back to purchase another tv. Do not purchase an *** tv as I had one that was 2 months old stop working and another that was 2 yrs old stop working. Waste of money and terrible service.

    • Amanda P

      Date: 30/04/2024

      We were given a ********** ice maker *** *** *******, and within 6 months it was already broken. We contacted them, because they are our warranty company for the ice maker and have gotten nothing but the run around from them. We are going on 4 months dealing with them, with NO solution yet! We’ve sent pics, and details and videos and EVERYTHING they’ve asked for immediately and still we are getting the run around. They don’t allow you to speak to a manager, **** *** **** *** *****. The emails just say the exact same things every time. Nothing has been done. At this point we are ready to take them to court!

    • richard F

      Date: 30/03/2024

      ******** it been 30 days and still no response from them on my icemaker that broke 10 months in service. i don't understand what is so hard to warranty a bad product.

    • Audrey S

      Date: 26/03/2024

      * ***** **** **** * ***** ** * ****** It is no going on 6 months and I have yet to receive a refund after jumping through a million hoops and endless useless emails

    • Alberto S

      Date: 16/03/2024

      ******* **** ******** called when my washer and dryer was in warranty and they kept dodging and delaying until the washer went out of warranty. I contacted them to get a part since the washer had a one year warranty and they said they didn’t have the part as they didn’t have it available and i would have to take it to a repair shop and pay out of pocket. After having me send picture of the part which they said to open it and send it they wrote it was physically damaged ***** *** * *** but refused to answer or show where the supposed damage was and then stopped answering all phone calls and emails.

    • Wanda D

      Date: 05/03/2024

      I bought a70 inch tv only lasted 10 months called Curtis they wanted proof of purchase serial number also I had to cut cord and send pictures it was a process I did what they asked and it wasn’t long after I received a cheque for full amount.

    • susan e

      Date: 22/02/2024

      i had a freezer that went bad in less than 10 months. under their warranty rules i had to send several photos. every time i sent what they asked for they asked for more. now they want more phots showing that i cut the cord and destroyed serial and model numbers before they would send me a check. the problem is i have food in the fridge section. i am waiting for their check so i can buy a new fridge. dont ever buy anything that is owned by Curtis. check before you purchase

    • Ella F

      Date: 24/01/2024

      I have a ********** ice maker that broke in January when it was only purchased in August. I am in the process of filing the warranty claim but the company does not respond. It will be a week Thursday since they have responded, and I began the claim process three weeks ago. A $120 ice maker ****** **** * ****** ******** **** * *** *******

    • Michael M

      Date: 22/01/2024

      ** * ***** **** * ***** * ****** I bought a ********** Gallery pellet ice maker for the counter off ******. The machine came with a one year manufacturers warranty, as most do and thankfully so. The $400 machine broke in its 11th month of normal home use. I went online to find out the deets on getting my machine fixed, replaced or refunded. For ********** they outsource their warranty claims to Curtis International LTD. Operated by * ***** ** poorly English speaking employees who told me to take pics and provide all the deets. Once I got through the process of uploading pics over and over again seemingly never enough they finally reviewed my claim. This part took 3 weeks. After numerous calls, emails, ***** ******* *** ***** **** they told me I had to ship the product to their warehouse in California. When it could have also been brought to a local authorized repairer or provide proof of destruction. A $120 later and 3 more weeks it was finally received and processed. Meanwhile I’m still trying to communicate with these people about getting my ice maker back. The claim was initiated on Nov 14th 2023 it is now January 22, 2024 and I’m still waiting for something. Numerous emails ignored, phone calls that got put on terminal hold and lots and lots of frustration. *** ******* **** *** ****** ** ******** ** ** *** ********* *** ****** ***** ***** *** ******* ********* ******* ** ***** ** ******* ******* **** **** ***** ** ********** ** *** *** ********** ********* ****** ** ****** *** **** ********* ********** ******* *** ************** **** ** ****** ** *** ***** **** ** **** ****

    Curtis International Ltd is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.