Reviews
This profile includes reviews for Nordik Windows & Doors's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 166 Customer Reviews
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Review fromLori P
Date: 01/06/2023
5 starsUsed them for my front doors last year, love them. Needed new patio doors this year and got the best quote from them and my doors look fantasticReview fromSteve G
Date: 29/05/2023
5 starsSteve G
Date: 29/05/2023
Outstanding service and performance. Very knowledgeable.He was born for this job and will be an asset to the company.
Nordik Windows & Doors
Date: 31/08/2023
Thank you *****! Hope you are loving the new windows!Review fromGreg W
Date: 23/05/2023
2 starsGreg W
Date: 23/05/2023
Incredibly disappointed with the lack of professionalism and promises to deliver the project on time. 11 windows and 1 door were to be installed 3 months after signing the contract, but only the 3 smallest windows showed up with the crew. The crew were unaware that we had ordered more than 3 windows. No one at the company could tell me where the other windows were, or when they could be arriving, despite the fact that I had paid for the windows and door. Customer service, installation department, management, and senior leadership ignored all subsequent follow up phone calls, emails, and social media enquiries as we tried to determine when we would expect the rest of our windows and door.
Finally 9 months after the original install date, the project was completed.
Approximately halfway through the journey with Nordik I even discovered that they had increased the prices from the original contract - so carefully monitor all invoices for changes. The only explanation was that their prices had gone up, but with enough persistence, prices were amended back to original contract pricing.
The product does appear to be of good quality, but the whole experience with Nordik has been disappointing and it is difficult to refer the company to others.
They did not demonstrate any real desire to complete our project on time at all.
Only giving 2 stars as the installation crew were friendly, and only had what they had to work with. It wasn't the crews fault that they were not provided with the proper product.Nordik Windows & Doors
Date: 23/08/2023
Good Afternoon Mr. *****,
We are incredibly sorry that things did not go as smoothly as either party had anticipated, but also appreciate your kind words toward our friendly installation crews.
Although it does not benefit us to install partially, it unfortunately can happen periodically, but please know that it was never our intent to upset you in any way and do our best to ensure that there is proper communication.
We are proud to have stood by our contractual obligations and have completed everything despite it's challenges. You were also provided a credit in addition to our sincerest apologies for what you had endured.
Again, we apologize profusely, and have done everything possible to try to make it right for you. We are sorry that we have not succeeded in doing so.Review fromLaurie L
Date: 10/05/2023
1 starPatio install in December 2023. The locking mechanism broke in April 2024, leaving us with no lock for our back door. We waited two weeks for an appointment. Technician did not show up and did not leave a message. On hold for over an hour and then just left in limbo (at Caller Number 1) as office had closed for the day.Review fromSheryl T
Date: 09/05/2023
5 starsSheryl T
Date: 09/05/2023
We replaced all our basement windows and added an egress window in 2022. Today (May 2023), we replaced our bay window. Each year we had a different install team, both teams were prompt, skilled, efficient, and respectful of our home.
Very happy with the service. We look forward to our new doors next and plan on replacing more windows with Nordik next year.Nordik Windows & Doors
Date: 23/08/2023
Thank you for your kind words!
We know that there are so many companies out there, and we appreciate you choosing Nordik.
Thank you for trusting us with your home.Review fromApril R
Date: 09/05/2023
5 starsApril R
Date: 09/05/2023
Busin came and changed out our screen. He was polite and efficient . Couldn’t ask for better after care.Nordik Windows & Doors
Date: 23/08/2023
Thank you! We are so happy to have provided you with excellent service.Review fromJanet B
Date: 28/04/2023
1 starJanet B
Date: 28/04/2023
I am 73 years old and my back sliding door lock is broken. I have been waiting 3 weeks for a repair person to fix it. Now today I’m told that because one of their employees is no longer with the company I have to wait another 3 weeks to get someone to repair it. My house windows and doors are under warranty and it is taking 6 weeks to get somebody out to repair it. *** * **** ******** *******Nordik Windows & Doors
Date: 26/07/2023
*****, we apologize for the inconvenience caused by the delay in repairing your sliding door lock. Our team successfully fixed the issue with your patio door on the rescheduled appointment date. We understand your frustration and are actively working to improve our service in any way we can. Your satisfaction is essential to us, and we appreciate your understanding.
Thank you for bringing this to our attention.Review fromAlaina M
Date: 27/04/2023
5 starsAlaina M
Date: 27/04/2023
****** ************ We enjoyed an easy and stress free process from the beginning. Our sales rep knew what we were looking for right away and gave us all of our options. Ordering was fast and installation even faster. High quality windows and excellent service.Nordik Windows & Doors
Date: 21/07/2023
Thank you for the wonderful feedback! We're so glad everything went so quick and easy for you.Review fromron w
Date: 07/03/2023
1 star******** ******* ** **** ***** I arranged to install some windows on our rental house. The windows were installed but the installers didn't have the right colour flashing to trim around the windows but said the service crew would fix it soon. We arranged 3 different service visits over the next 5 months with Nordik but all 3 times no one showed up. I sent them an email that I was going to hire another contractor to finish the job but got no response. I hired a contractor 1 month later who placed the correct flashing. Nordik's contractor showed called 3 months later that he on his way to finish the job( 8 months late). I told him that the work had been done already. I had held back 970$ from the balance in case they didn;t finish the job. Now Nordik is threatening to put a lien on my house for the balance even though it cost me 1000$ to get another contractor to finish the job. **** *** * ********* ** **** ****. There are so many layers of bureaucracy and one division doesn't know the others are doing. I asked to speak to a supervisor 5 times but only talked to one once collections were involved.Review fromChris N
Date: 02/03/2023
1 starArguably one of the most disappointing customer experiences I've ever had. I was measured for windows and doors almost a year ago. The dimensions of the door were mis-measured, so when the door was installed my original interior door frame no longer fit properly. The installers were a third party and had no clue why I was upset, and when Nordik got around to sending someone they sent him with the wrong size of materials. HE left without correcting the issue.
With respect to the windows...they've moved the installation date three times and then the morning of the final installation appointment they called to cancel because they discovered the windows were broken. That was in November.
I've called three times to ask when they will a) install the windows, b) fix the door frame and c) generally share my disenchantment. All three times they promised a manager would get back to me promptly. During my last call, I spoke with an employee on a Monday who promised the manager would get back to me personally by that Friday. That was six weeks ago. No one has called, for any reason whatsoever.
At this point, I don't care if they ever call. They can keep my deposit. I don't want another person from Nordik ever stepping foot in my house. *** ********* *** ** *** ** ***** *** **** *******
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