Reviews
This profile includes reviews for Nordik Windows & Doors's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 166 Customer Reviews
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Review fromJosie B.
Date: 08/11/2022
1 starJosie B.
Date: 08/11/2022
Ordered a door, installment was to be done between 10am to 12pm. No one showed up until 6:30pm. No call was ever made to notify me. I took a unpaid day off for no reason. I withheld $300 and now they are taking me to collections. I offered them $100 pay back and i keep $200 for the day lost of work, and they could not even apologize and own up to their mistake of customer service and. The sales rep is no where to be found. * ** *** ********* **** *** ********** * *** *** ***** ******* **** **** ** *** ***** ***** ******* **** ****** ****** ** *** * **** ******* ** **** *****Josie B.
Date: 17/11/2022
I was just aware that i have now been taken to collections, after i negotiated giving back $150 from $300. they wouldn't even meet me half half way. the girl i spoke to was so unreasonable and i found her professional not customer service like.
Nordik Windows & Doors
Date: 09/02/2023
Hello *****, we apologize that the installation team arrived later than the scheduled time. We remain at your service for 25 years on your entire order should you ever require any further assistance with your Nordik products.Review fromkim P
Date: 07/11/2022
5 starskim P
Date: 07/11/2022
We only ordered one large custom-made window. The installer was incredibly skilled and professional. There was a measurement error on their end, which created a much bigger job for the installer, but he stayed late on a Friday night to do the job and came back on Sat to finish up. He did a wonderful job and cleaned up afterwards. The window looks great.Nordik Windows & Doors
Date: 09/02/2023
Thank you!Review fromNicole S
Date: 04/11/2022
5 starsNicole S
Date: 04/11/2022
We hired Nordik to replace a number of windows. There were challenges with some of the screens and a custom order.
Nordik proactively fixed everything ~ we didn't need to follow up. Even when we thought the installations were "OK", they did not meet Nordik standards so they made final adjustments we didn't even ask for and they were amazing.
Now THAT is customer service.Nordik Windows & Doors
Date: 31/01/2023
Hi ******, thank you so much for sharing your experience here for others to read. We stand by all of our products and our installations and provide 25-years of after sale warranty support and service on all orders.Review fromMary D
Date: 02/11/2022
3 starsWas appreciative of the professional low-key approach by your sales rep Chris S. and his support during this experience. Installation of our 14 windows was handled quickly and fastidiously by the two man crew - well done! However, the fifteenth and largest window did not go so smoothly. There was a delay in the manufacturing schedule - due to the size. This was not addressed in a timely fashion. More effort should be made in informing customers, sooner rather than at the LAST minute of changes that impact on their lives. For the most part it was done well.
**** *Review fromJudith F
Date: 30/10/2022
5 starsWe were very pleased with the work done. A single worker (Josh) came since his partner was ill. He did all five windows in a very reasonable time (for a single person) and cleaned up completely. Great job!Review fromArbi H
Date: 26/10/2022
1 starI had the misfortune of hitting nordik to do a project for me.
The salesperson was so eager to sign a deal that she promised me the world but at the time of install I realized I made a big mistake.
The trim was not the one I agreed to so I got my carpenter to do it then the caulking outside was terrible so I got them to come back and redo it but not any better so I hired my own caulking guy to do it .
After the install I subtracted the what I paid for carpenter and caulking and paid them the balance. Now I find myself in collections for the whole amount.
It’s ridiculous that they expect me to pay for a job that they couldn’t do.Review fromLori D
Date: 18/10/2022
1 star*** **** **** **** ******** **** *** ****** ********* **** *** ********** ********
There is not ONE thing that has been done as requested or promised over the last 2 and some years.
Do you own a measuring tape?
Do you record any communications?
Nothing fits, nothing is as promised.
Nothing is done in an acceptable time frame
Again and again and again, this so called company that specializes in windows has NOT A CLUE on anything related to Windows
let alone customer service **** ** *** ******* **** * *** **** *******Review fromDana D
Date: 13/10/2022
1 starDana D
Date: 13/10/2022
Extremely disappointed in the product this company has produced my bay window came wrong size original contract had the right size it gets replaced glass is marked waiting on another glass insert. Three or four people measured this bay window and they couldn’t get it right. Weatherstripping on two bedroom windows is completely destroyed and these are brand new windows I get overtime weatherstripping gets destroyed but not brand new window. Every time you call the company they can see in front of them all the notes that are made but really nothing gets done and you’re told the exact same song and dance every single time. I received an email stating that all my products were in the guys showed today for installation and they didn’t have the products with them. My installation guy was supposed to come I called the company to see what was happening to find out that the person called in sick and no one called me I called them. I constantly am calling Nordic to get updates about my products and what’s going to happen with them . * ***** *** ********* **** ******* ** ****** ******* ******* ****. And to think it was a small house five windows how could things go so wrong. Even their guys coming here have said they’ve never seen so many problems at one house and lucky me got every one of them every window has issues it seems like it’s a never ending. And with a full balance paid * **** **** *** *** *****Nordik Windows & Doors
Date: 09/12/2022
Hello ****, we are sorry to hear and apologize for your experience. As noted by your installers, your experience is extraordinarily uncommon and we will be certain to correct any and all product or installation deficiencies 100%. Despite the poor experience to date we are confident that you will be pleased with the finished product and benefit from improved look, comfort level and energy savings for years to come.Review fromVicki N.
Date: 12/10/2022
5 starsVicki N.
Date: 12/10/2022
Barry was the salesperson that came when I asked about getting a quote on replacing 3 windows in need of replacing after 18 years of the original. As we talked about the product, warranty, service, etc I chose to replace all 12 windows on the first and second floors of my home. I was told a delivery estimate, had full help with registering for the available rebate and was pleasantly surprised by an earlier install date, which was perfect for me. Windows came early and a fabulous team comprising Scott and Darcy spent 2 days installing. They were meticulous, clean, respectful, professional, friendly and did an excellent job! I am very happy with my new windows and the service from sales to office to installers that I decided to order 2 doors. * ********* ****** ******* *** ***** ** ****** ******* *** ***** ****** ********** ************** ********* ************* **** ********** ***** ************ *** ******* ** ***** * ********* ********** *******. The people I had the pleasure of serving me were excellent and professional.Nordik Windows & Doors
Date: 07/12/2022
Thanks for the amazing recap and review of your experience working with Nordik! We greatly appreciate it!Review fromDarla B
Date: 08/10/2022
5 starsDarla B
Date: 08/10/2022
We could not be happier with our decision to work with Nordik Windows & Doors! The experience from beginning to end was excellent. Our sales representative, Chuck, was honest, helpful and very attentive. The installation team, lead by Gino, was always on time (or early) and the quality of their work was terrific. Our project was very large (26 windows, a sliding door and an exterior door) and some challenges are to be expected. What we did not expect was how quickly and thoroughly the issues were handled by the Nordik Customer Service and Installation teams. We are so happy to have trusted Nordik with our home.Nordik Windows & Doors
Date: 05/12/2022
Thank you for the amazing review and for recognizing the members of the Nordik team who helped make your project a success! We appreciate your understanding for any challenges that were found during installation and are pleased to hear that all was resolved to your full satisfaction.
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