Reviews

This profile includes reviews for Nordik Windows & Doors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nordik Windows & Doors

  1365 Bonhill Rd Mississauga, ON L5T 1M1

  
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  Nordik Windows & Doors

  556 Bryne Dr Barrie, ON L4N 9P6

  
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  Nordik Windows & Doors

  353 Arvin Ave Stoney Creek, ON L8E 2M6

  
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  Nordik Windows & Doors

  10 Estate Dr Scarborough, ON M1H 2Z1

  

Review Details

• Review fromCathy L

  Date: 17/07/2024

  5 stars

  Cathy L

  Date: 17/07/2024

  Bought my upstairs windows last October, installation was very friendly and professional...found out that one of the windows did not close properly, so I called Nordik and they quickly responded, and made an appointment to have Cody come and assess the problem. He explained the problem and made arrangements to have the part replaced, however when the part came in, Berkay came to install, but realized the wrong part had been ordered, so he immediately placed a new part order and finally Haig came to install the part. During all interactions, the Service Technicians were on time for their appointments, they were very friendly and courteous, and explained everything to me. I really like the windows and I was happy with their service. I will definitely be calling them again for any future window needs.
  ***** ***** 
  

  Nordik Windows & Doors

  Date: 18/07/2024

  Thank you, *****, for your detailed review and for giving us the opportunity to make things right. We appreciate your patience throughout the process. We're glad to hear that you were happy with our service and the new windows. Our full 25-year warranty support on all new orders means we're here if you ever need our assistance again. Thank you for mentioning the technicians—Cody, Berkay, and Haig—who helped resolve your concern. We look forward to assisting you with any future window needs!

• Review fromNancy C

  Date: 02/07/2024

  5 stars

  Nancy C

  Date: 02/07/2024

  Nordik replaced 19 windows and a front door for us. Our experience with them has been positive. We are extremally pleased with their product, the installation as well as their customer service. Latitia (Service Manager) and Trish (Purchasing) were very knowledgeable, professional and efficient. In todays world these are very rare qualities to find. Thank you ladies...job well done....very satisfied customer!
  

  Nordik Windows & Doors

  Date: 03/07/2024

  Thank you so much for sharing your wonderful experience with Nordik Windows and Doors! We're thrilled to hear that you are extremely pleased with your new windows and front door, as well as our installation and customer service. Latitia and Trish will be delighted to know that their knowledge, professionalism, and efficiency made a positive impact. Thank you for choosing Nordik, and we look forward to serving you again in the future!

• Review fromMarilynne M.

  Date: 13/06/2024

  1 star

  Marilynne M.

  Date: 13/06/2024

  We placed an order for a new front door on June21/23 with Daniel. We were changing the transom from a half moon to a rectangle. Daniel measured the space and said he would come back in a couple weeks to confirm the measurements which he did. Both times we offered to remove the interior trim but both times he declined.
  We prepped the opening, squaring off the transom area, tarping it over, but waited till the installation day to remove the door. The prep required us to remove the brick above the door and the underside aluminum from the porch roof.
  Sept 27th the crew came to install the door but before removing the existing door, we measured the new door. It was both too tall and too wide.
  We were given options to not have a transom and/or remove something inside the door to allow it to fit. We rejected both those option. The manager Jeff said he could have a rush on an a new door would be available in 3 weeks.
  They also said it was our fault because we signed: the contract. I am pretty sure customers do not verify that the representative from the company has measured correctly or even knows where to begin. The salesperson also told the manager that we changed the opening size which was not true. We only squared it off, keeping the same height and width.
  Instead of 3 weeks for the replacement door, it was just shy of 2 months. November 21st. By this time it was too late to replace the brick because it was too cold for the mortar to set. This meant we had heat loss all winter and left our home open to animals all winter. Not to mention a total eyesore.
  We asked for some compensation for the inconvenience, stress and expense. They refused, even though the salesperson admitted that he was financially penalized for the error.
  We were not asking for a lot. A couple hundred bucks would have gone a long way to keeping us happy and satisfied.
  We do not recommend Nordik Windows at all as the do not know how to treat customers at all.
  

  Nordik Windows & Doors

  Date: 17/06/2024

  We're sorry this was your experience and apologize for any inconvenience or stress this may have caused. We understand that it's disappointing when things don't go as expected. Our goal is to provide a smooth and efficient experience for all our customers, and we regret that we fell short in this instance. We appreciate your feedback and will use it to improve our processes moving forward. If there are any new or outstanding concerns with your new door or the installation, please know that we are fully at your service to return and make things right. Your satisfaction is important to us, and we want to ensure that you are happy with the end result. Please don't hesitate to reach out if there's anything else we can assist you with.

• Review fromVerna B

  Date: 08/06/2024

  5 stars

  Verna B

  Date: 08/06/2024

  We recently had a couple of basement windows installed by a crew out of the Mississauga location. The installation required quite a bit of masonry work for the new openings. Roman and his crew were very organized and professional. Windows and trim look great. Job, well done!
  * *****
  

  Nordik Windows & Doors

  Date: 13/06/2024

  Hey there! Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you are pleased with the new basement windows and the masonry work. Roman and his crew will be delighted to know their professionalism and organization made a positive impact. Thank you for choosing Nordik!

• Review fromAnna M

  Date: 28/05/2024

  5 stars

  Anna M

  Date: 28/05/2024

  I contacted Nordik Windows and Doors to repair a retractable screen door which had been installed previously by ********* ******. They were able to repair the door with modifications. Their customer service is great **** **** **** ***************
  

  Nordik Windows & Doors

  Date: 30/05/2024

  Thank you, ****, for your five-star recommendation! We're glad we could assist with your screen door. We appreciate you calling us with your concern and are always here to help and support our customers and honor our warranties. If you need anything else, don't hesitate to reach out.

• Review fromRobert B

  Date: 06/05/2024

  1 star

  Robert B

  Date: 06/05/2024

  Poor quality, no service, ***** ***** Looking to go on court to get my money nack.
  

  Nordik Windows & Doors

  Date: 10/05/2024

  We appreciate you sharing your experience and apologize for not meeting your expectations. Your patience as we work to resolve your concerns is appreciated. We look forward to addressing these issues and hope to improve your impression of our products and services. Our team will be in touch soon to discuss this matter further. Thank you for bringing this to our attention.

• Review fromCecilia L

  Date: 30/04/2024

  1 star

  Cecilia L

  Date: 30/04/2024

  We've been trying to be optimistic and understanding but Nordik has made it extremely difficult.
  ** ******** ****** ******* ******** ******** ** ******* **** ** ******** ***** *********** *** ******** *********** ***** **** ***** ** ******** ******** ***** ********** ******* **** ********* *********** *** ****** *** ********** *** ********* ******** ** *** ******** ** ***** ********* *********  Initially, we were persuaded by Nordik, primarily due to the assurances and incentives provided by our sales representative, Richard. However, our confidence waned as issues emerged post-signing. Communication with Richard drastically declined then quickly seized completely. We discovered that the installers were subcontractors, contrary to what was initially conveyed.
  We conveyed we were going to utilize government loans and grants for home improvement, to enhance the comfort of my ****** ******** residence. It was met with unexpected long hurdles. We faced unwarranted ********* pressure from the install coordinator, Tamara, regarding scheduling, *********** new sudden fees and contractual consequences with no explanation.
  Install was rushed. 19 windows in 2 days. This compromised quality. Trim work was amiss, large gaps around trim or large broken dry wall. Nails sticking out on multiple areas, hazy windows, screens not fitting.. list goes on. We in no way could enjoy our new windows and doors the way we hoped despite spending 35k. We still are figuring out the issue regarding our patio door who no one wants to take responsibility for and Nordik instead insist we either accept it at full price or buy a new patio door despite lack of transparency.
  Amidst these challenges, the service technicians have been a beacon of professionalism and assistance, underscoring the importance of seeking input from experienced professionals rather than solely relying on sales representatives or management.
  

  Nordik Windows & Doors

  Date: 03/05/2024

  Thank you for taking the time to share your detailed feedback. We are sorry for the challenges you have faced with your ******'s installation.
  Firstly, we want to assure you that all of the windows and doors were manufactured and installed in accordance with what was agreed upon and contracted. We strive to provide high-quality products and services, and we regret any inconvenience caused by the deficiencies you experienced.
  We understand your frustration regarding the patio door and the safety concerns it has posed for your ******. If a specific concern or preference had been communicated from the start, we may have been able to identify and offer a different solution. We apologize for any misunderstanding or lack of clarity in this regard. We cannot always anticipate every customer's needs and also don't want to make assumptions of our own. We rely on our customers to communicate their wants and their needs, and we offer solutions based on this.
  Regarding the installation issues you raised, we want to assure you that any reported deficiencies were followed up on and corrected. Our goal is always to ensure that our customers are satisfied with the final result, and we regret that we have not yet reached a satisfactory resolution for you.
  We appreciate your positive comments and feedback for our technicians. They are dedicated professionals who take pride in their work, and we are pleased to hear that they have been able to assist you.

• Review fromO. C.

  Date: 01/04/2024

  1 star

  O. C.

  Date: 01/04/2024

  This people destroyed my home, installed Windows that doesn't open, 2 doors that have twisted out of line locks, cut my electricity while removing the old windows and removed drywall because their measurements were wrong and replace it with aluminum panels right next to a electric switch ******* ** **** *** **** ** ******* they wanted a full payment but refused to fix the issues do I hold $3500 back, they opted for taking me to collections rather than fix their mistakes I have pictures and videos of their poor work and emails of their lack of customer service skills, they also threatened me that if I didn't pay the balance of $3500 they will put a lean on my house, it's been 1400 months since their ************ to finish the job and now they don't answer their phones to me. ** *** *** ****** *** ****** ***** *** **** ******** **** **** *** ********** ** ** **** ******* ******** ********** *** ***** ****** ** **** ******** They are awful to deal with them.
  

  Nordik Windows & Doors

  Date: 19/04/2024

  We sincerely apologize for not meeting your expectations. We have tried to reach out to you numerous times in October, November, December, and January through calls, emails, and texts to schedule remedial service and make things right, but unfortunately, we did not receive any response from you.
  At Nordik, we prioritize hiring qualified industry professionals with vast experience, regardless of their backgrounds. We remain committed to addressing and resolving any issues you have encountered. If you are ready to proceed please provide payment for your outstanding balance and contact us so we can work towards a resolution together.

  O. C.

  Date: 19/04/2024

  Firstable, stop ***** that you have tried to get hold of me, I have been waiting for your response since you sent out a supervisor to my house to look at what was done wrong, he was supprised at the level of damages that were left to my home, he said that the aluminum panels next to the electrical outlets was a hazard and that it was going to be taking care ASAP, until now I haven't heard back and the only thing I received was an email from the collection agency, I won't pay the remaining balance until you guys Honor your contract, *** ********* ** ** ******** *** **** ******* ****** ** ****** *** ******** ******** *** ** collecting money without honoring your signed contracts, you opt it to take me to collections rather than fixing the issues, you are ***** and do not comply with the ****** regulations, *** **** *** *** **** ***** ** ** ******** *** ***** ******** *** ****** ** ** ******* *** ** ***** *** **** *********** ********* *********** ***** *** **** ******, take me out of collections and come toy house to fix all the broken window parts, my basement door and main front door as well as the water leaks and then I will pay you the remaining balance, you guys like to collect and run away without fixing the issues, your company will be on the news soon. **** ***** *** do your job.

• Review fromDenise H

  Date: 13/02/2024

  1 star

  Denise H

  Date: 13/02/2024

  Our experience with Nordik has not been a good one. When our order arrived we found that our new oversized was the wrong colour. Our sales rep ordered a black door, after we specifically had conversations about matching our hardwood and our outdoor brick colour. We were quick to notice the black door and fortunately my husband was home to stop the install. After several weeks and no correspondence from Nordik I finally reached out to the head of sales. He agreed to order a new door and sent a rep out with stain samples. The new door was to take 6-8 weeks to arrive. It took 5 months. They subcontractedt that install and even that had problems. When our windows came it became apparent that the wrong trim was ordered. We proceeded to let them place the majority of the trim, except for the kitchen and door just to keep the install going. Once the windows were placed we had a leaky front window. Lots of rainfall leaked onto our freshly painted window sill. A tech came to look at it and apparently there were clips that were not activated in many of our new windows. Once that was resolved my husband placed our kitchen trim after waiting for Nordik for 5 months he had to take care of this. It took a year and a half of endless frustration to finally get to the end. We have asked for consideration when it comes to the final invoice and they are offering very little in return. Wrong door, wrong trim, leaky windows, terrible trim job, terrible customer service, terrible follow up. Would not recommend this company,
  

  Nordik Windows & Doors

  Date: 22/02/2024

  We are truly sorry to hear about the challenges you experienced during your window and door replacement project. It's clear that we fell short of meeting your expectations, and for that, we sincerely apologize. Regarding the issue with the door colour, we understand the frustration this caused. While different colours may have been discussed, the door that was originally produced and scheduled for installation was based on the colour specified in the signed contract. However, we acknowledge the inconvenience this caused, and we're glad we were able to correct the color for you. As for the issues with the windows, we apologize for any inconvenience caused by our workmanship. We always strive to deliver high-quality products and installations, and we're sorry that we didn't meet those standards in your case. We appreciate your feedback and take it seriously. We are committed to addressing any outstanding concerns and making sure that you are happy with our products and services. Please don't hesitate to contact us if any more issues need to be addressed. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make things right for you.

• Review fromKatelyn H

  Date: 16/01/2024

  1 star

  Katelyn H

  Date: 16/01/2024

  **** **** **** *** ******** ***** ******* ** **** ***** We started our work with them almost 2 years ago and we are still not completed. The quality of the product is poor. The windows are freezing in the winter. You need heavy window coverings to keep the draft down. We have had countless appointments for them to come and replace broken, damaged, not functioning materials. We have also has countless appointments that no one even bothered to show up for. No one calls or emails to say they aren't coming. The number of days off work I have taken are astronomical. I am so frustrated and there is nothing that can be done. ** ******** * ****** *** ** *** *** ****** ******** **** ** **** ******** ******* * ******* **** *** * ****** ** ***** ********** ***** * ******* **** *** ****** ** *** **** ******** ***********
  

  Nordik Windows & Doors

  Date: 31/01/2024

  We apologize for the frustration and inconvenience you've experienced during your window and door replacement project. We understand and regret that your project has extended beyond the initially estimated timeline, and we acknowledge the numerous appointments that did not meet your expectations. Despite the challenges you've faced, please be assured that we remain fully committed to resolving all outstanding issues and ensuring the successful completion of your project. Our goal is to exceed your expectations and restore your confidence in Nordik.