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Business Profile

Parking

Precise ParkLink Inc

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Precise ParkLink Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Precise ParkLink Inc has 8 locations, listed below.

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    Customer Review Ratings

    1/5 stars

    Average of 88 Customer Reviews

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    Review Details

    • Review fromRuth B

      Date: 09/02/2023

      1 star
      ***** ******* ***** I parked on December 9, 2022 at Cathedral Place, Vancouver. The credit card machine reader was not working. *** ******* *** ********** ** ***** ** ** * ****** ********** ***** ******* ** ** ************ *** ** *** ********* I spoke to an attendant who told me to go ahead and park and I could pay on leaving. I gave him my licence plate number and cell number. When I left there was no kiosk. I buzzed the attendant and was told to leave and I would be contacted. Two months later on February 6, 2023 I got a voice message to call and settle my account. I phoned and was told that I owed $25.00. I had parked for 2 hours at a rate of $3.75 for 30 minutes.
      I offered to pay what I owed ($15.00) but got nothing but rudeness from every person I spoke with. The manager said that my car had left at 7:00 p.m. when I had left at 3:00 p.m. The manager did not believe me. ********* ******* ** * ***** I paid $28.00 (includes a "convenience" fee of $3.00) ** ***** *** ******* ** ******* ***** ********** ***** ** ***** 
    • Review fromPhillip N

      Date: 02/02/2023

      1 star
      Extremely poor management and customer service. They claim that everything for an account can be managed online but that is never the case. Whenever I call the wait time is over 30 minutes and the agent who answers me "you need to speak with a daily pass agent whereas I handle monthly pass only". **** ** *** ****** ***** **** ****** ******** I called to reload a card, they did, charged my credit card, sent an invoice and so on. Half an hour later I got an email stating that my card is cancelled. I called again and was told that the agent made a mistake and they never reload old cards and I must a get a new card. The location to get a new card is 1 hour drive for me.
    • Review fromBrandon M

      Date: 31/01/2023

      1 star
      ** * ***** **** ******** ***** *** **** *********** * ****** I park in one of their lots, go to the machine and pay for a full day. The ticket states explicitly "NO NEED TO DISPLAY", in big red ink. So, I kept the ticket with me in case I'd need it to prove payment or whatever.
      I come back from work to see a ticket. Lovely. I assume some fellow just forgot to check the system for what plates were registered to park/who paid etc. I sent a picture of the 'invoice' along with my proof of payment, a photo of the ticket that clearly states no need to display. Invoice states 'ftd, failure to display'. I dispute, they reject my dispute from their 'tribunal', demanding 50$ or 100$ if not paid within 7 days. Wow, so parking with you cost me $60 total.
      Never again. I'd rather eat a ticket from the city (a reasonable $10) and fund our beautiful city many times over than ever deal with this extortion racket. To add injury, they also charge a $3 convenience fee for paying online. This company abuses its paying customers so hard, I cannot believe they can maintain a business operating this way.
      ***** ** *** ****** *** even if you do everything right, they will still ticket you. * ****** ********** *** *** **** ***** **** ******* ** *** ****** ** ** ********** ********* ************* I wish there were laws against this kind of operation.
    • Review fromBill W

      Date: 03/01/2023

      1 star
      I used their lot on Central Ave in London Ontario Dec 22/22 around 1730 hours. I, and my tech savvy grandson, spent several minutes trying to use the payment machine in order to get a receipt to display in my car. It was dark already, and impossible to read any signage or instructions, or, for that matter, the instructions on the payment machine. We got no displays from the machine. We tried a second machine, and yet a third machine. The third machine did respond with a "Transaction denied" message. Accordingly, with zero machine response, we left the car parked and went to our destination, thinking perhaps the parking was no charge for the holiday season..a fairly common practice.
      But, we got a ticket for $39 (or $69.75 if your are slow paying the usurious fee).
      I was from out of town , and unfamiliar with the payment machines as we have no pay parking at home. There were no lights by which to see or read any instructions.. There may have been signage, but it was unreadable. **** * **** **** *********! Keep customers "in the dark and bilk" them for profit...and if they don't pony up, sick the collection agency on them. Shame, Shame. (I paid up to avoid the hassle)
      My one previous experience in this lot also resulted in a ticket for parking in "the wrong area"..again poorly marked, poorly illuminated. As a result, I took extra care this time, but lost out again to the crooked owner / operators.
    • Review fromChristine S

      Date: 26/12/2022

      1 star
      I do not like this "parking" "business"!!
      The Edmonton lot does not put tickets on the offending vehicles, so the vehicle owner can be unaware that they have transgressed. Mailed past due notices are provided eventually, which would be the 1st indicator that the vehicle owner has been ticketed. As noted below, communication with "the office" is impossible: they don't answer the phone, don't respond to emails, and advise that if one sends repeat emails, the chances of getting a response decline. * **** **** **** ********** ** * ****** * ******** *** ** ********** ****** 
      Let it be noted that this not a BBB accredited business. **** **** **** *** ******** ******* ******* * **** * *** ******* * ***** * **** *** *********** ** ***** **** **** ** ** **** *****
    • Review fromWilfredo P

      Date: 04/12/2022

      1 star

      Wilfredo P

      Date: 04/12/2022

      **** ******* ** ***** the machine say free parking till 9am that is why i didnt pay. But they gave me a **** ticket.

      Precise ParkLink Inc

      Date: 23/03/2023

      Hi there,


      The Better Business Bureau is not an official line of communication for Precise ParkLink. If you wish to further dispute your parking invoice, please **********************************************


      Hope this insight helps,


      Precise ParkLink Inc.

    • Review fromJoyce L

      Date: 30/11/2022

      1 star
      I parked at the Broadway and Burrard location. I purchased a ticket at 3:54 pm to attend at 4 pm meeting. Most meters now require the input of the licence plate numbers, but not at this location. I was in a rush and forgot to display my ticket. When I saw the violation ticket, I emailed to dispute that it was an inadvertent mistake. It was rejected with no sympathy and explanation except it was correctly issued. I even showed proof that I own the car and the credit card and licence plates match. I called the parking agent at the office number and was told to wait for someone to call me back to discuss. Nobody called me back after my various follow up. Now the company simply sends me threatening mail without addressing the issue. The payment within 7 days is $50. After that, the ticket says it is $100, but the threatening letters say that I need to pay $175. This business behaviour is not acceptable.
    • Review fromPhuong D

      Date: 23/11/2022

      1 star
      ** * ***** **** **** * **** * *****. Double charge my credit card twice for one parking day. It was my bank that notify me that I was double charged. Providing bank statement and proof of the double charge, Precise parking still refuse to refund my money. ****** **** ***** **** *******
    • Review fromTrinidad O

      Date: 18/11/2022

      1 star
      Had the same experience, I got a parking ticket on my brother's condo in Toronto where half of it is managed by Precise Parking. I properly parked at the condominium 's visitor parking lot and I logged into visitor's book, also have a proof/picture that I parked on visitor's side but I still got a ticket and they won't even bother to investigate. After so many emails and phone calls I finally got someone but doesn't help either, I sent the picture where I parked with a date stamped but to no avail. I have been going to my brother's place for years and always parked at the visitor's side but somehow I still got a ticket. Hope someone will investigate this flawed company.
    • Review fromAshley D

      Date: 11/11/2022

      1 star
      Absolutely awful to deal with. I had a monthly account with them and because the hospital has changed parking companies multiple times we do not have outlines of their policies. I asked to cancel my account for novemeber the end of october they said I must pay the entire month of november because they want 30 days notice. When I switched to a different hospital to set up parking with them to have a pass start as off the middle of the month they said I must also pay the whole month of November which is now 98.00 in parking fees to not park 8 days this month. Prior to recieving my badge I paid for 2 days of parking at the hospital and precise parking refuses to discount the 2 days worth of parking against the fee they are already making me pay for the whole month. They want you to pay the whole month but will not honour any fees you had already paid them this month before you had the information you need to set up an account with them. WORST PARKING COMPANY EVER ! I have never experienced this with any other companies the hospitals have worked with over the years!!!!!!!!

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