Reviews

This profile includes reviews for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rogers Communications has 22 locations, listed below.

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  Rogers Communications

  855 York Mills Rd North York, ON M3B 1Z1

• 

  Rogers Communications Inc.

  450 W Georgia St Vancouver, BC V5B 1Z3

• 

  Rogers Communications

  G048 - 1430 Major MacKenzie Dr Maple, ON L6A 4H6

• 

  Rogers Communications Inc.

  788 Beatty St Vancouver, BC V6B 2M1

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  Rogers Communications Inc.

  PO Box 8878 Stn Terminal Vancouver, BC V6B 0H6

Review Details

• Review fromLatoya B

  Date: 14/12/2023

  1 star
  ****** ** *** ** *** ***** ******* I have dealt with.
  1) Customer service is the worst in Toronto. Better call Montréal agents or French agents.
  2) Billing: I have been charged almost $1000 in charges that I don't recognize until it was too late. For example I overpaid almost $300 in photo message to US. Then $375 in ***** subscription that I wasn't aware of.
  3) When taking a plan it's never clearly explained. You have to call up to 10 times. **** ******** *** **** *** ******** **** ****** **** ** ********

• Review fromLu S

  Date: 09/12/2023

  1 star
  I was charged an additional $50 in the latest bill for international calls. Upon joining Fido in September, I was assured of 1000 free international minutes per month for 24 months. Despite switching to another offer last month, as confirmed by email, the mid-November charge contradicts the agreed-upon activation date. The email clearly states the end date as Dec 04, allowing calls in November.

• Review fromTania O

  Date: 09/12/2023

  1 star
  Frustrated with Rogers company. Dealing with same issue since the last week of October, nothing has been resolved. Have Internet service with this company for over 5 years. Only call to renew my contract and is been a mess.. 6 technician coming to my home , 3 technician didn’t show up , no internet for over 3 days and no time limit where this can be fixed. Over 20 hours on hold or on the Phone with Rogers … still nobody knows how to solve this issue.

• Review fromShanolla I

  Date: 09/12/2023

  1 star
  They got me to switch from ****. My internet went out and I'm day 16 without internet. I call them everyday and they make broken promises all the time. I've had my ticket escalated to the highest priority and they closed it saying it was done but I still have no internet. I'm doing school online while working full time. ********* **** ***** **** *** I don't know if they'll even have it fixed. ******* risking my education and my job and no one has even had the decency to call me back when they say they're going to. I'm beyond frustrated and don't understand how an internet company can't figure out how to fix internet. * **** **** ****** ****** ** ******** *** ******** they say my internet will be back soon and it is DAY SIXTEEN! Every agent is just trying to brush you off and get you off the phone when you're after waiting on hold and they don't even look at the notes on your file until you ask 5 times. The "Tech managers" have no power or resources to actually get anything done and make broken promises.

• Review fromCris D

  Date: 08/12/2023

  1 star
  ******* **** ******* * * **** ******* **** ** *** ***** Just like their prices are too high! But my review is regarding the fact that I have been waiting for 1:30 minutes and counting to speak to someone. I did the online assistance about 3 weeks ago and was told that they would change my plan. I was assured it would be done and guess what…nope!!! Never happened. Got my bill and am charged the same amount.
  I would gladly have done this on my rogers account myself, but guess what you are not given the option to lower your package only raise it. Every time I click for a lower package it says error!! ********** ********* Should be charged with gouging their customers.
  ******** company making people wait for hours, or wait maybe that part of the plan people get frustrated and don’t bother with the changes!
  ********** ********

• Review frommelanie s

  Date: 08/12/2023

  1 star
  Rogers is the worst service that is around, i had just cancelled it and had it only for 2 months as I had to do the transfer from **** nothing but run around in every witch possible please this service mobility company has to be shut down! I assume that eventually **** internet will as well go to Rogers and I will refuse to have any deal with Rogers **** **** 

• Review fromCarol S

  Date: 07/12/2023

  1 star
  I am now unable to pay bills automatically on line, my credit card is declining payments. I spent 2 hours on the phone in the morning with my card company, because my **** (now Rogers payment was declined) The person fixed the problem. Back on line to check emails, I now find ***** has declined my automatic payment. ***** and **** are both owned by Rogers.
  What can one do? Cut up my card and get one with another more reliable company? I have been using ***** and **** for decades?? I think Rogers owns them all!!

• Review fromMila M

  Date: 07/12/2023

  1 star
  Had my Fido account closed by ***** on September 6. Am using the same phone number migrated to *****. Fido keeps sending me bills and insists on payment. Their communication system is extremely poor and ********* ********* ******* there is NO actual direct line to CALL them to talk about Why ? I canceled my service with them due to this Exact Reason! If this situation is not rectified I will be obtaining a lawyer to explain what They have Done Wrong and demand compensation for emotional Torment over this whole situation!
  **** *******

• Review fromGloria M

  Date: 06/12/2023

  1 star
  I've had good service on Technical Support in the last year.
  This rating is about trying to relocate/move an account * **** *** **** 
  My husband is moving from a private to a shared room in a Long Term Care Home in 2 days. I was advised of the date of the move yesterday morning
  Twice yesterday I called the number I found to arrange a move - was on hold for over an hour each time but had to hang up to assist my husband with lunch the first time. And the second time because I was falling asleep.
  Today I went into my acct, used Chat and said I wanted to arrange a move. 96 ahead in the queue. 40 min later I got a specialist who said I was not in the move queue. It is now 50 minutes later and I have not been picked up.
  The move queue does not tell you how many are in front of you, it does not tell you you can leave a number for them to call back. It does not suggest the amount of time until someone will be with you.
  My services went up 20% on my home account in October. Apparently none of the increases for customers have been applied to providing adequate staffing?
  I have now missed an appointment of my own.
  ** **** ****** **** * ******** * ****** ** **** **********

• Review fromJanice E

  Date: 06/12/2023

  1 star
  * ***** **** **** ****** * ***** **** ******* ** ***** *** *** ******* **** **** **********
  Received a Rogers SIM card for my cell phone since the take over from Shaw. I went with another carrier for my phone as I don't want a Roger cell phone. When I called to cancel the account, I was told I have to activate it in order to cancel it. I refuse to activate an account that I don't want. Waited on hold for 1 hour and 18 minutes only to get cut off so I have to call back to cancel.