Reviews

This profile includes reviews for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rogers Communications

  855 York Mills Rd North York, ON M3B 1Z1

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  Rogers Communications Inc.

  16 Floor 4710 Kingsway Burnaby, BC V5H 4W4

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  Rogers Communications Inc.

  9325 200 St Langley, BC V1M 3A7

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  Rogers Communications Inc.

  2111 Main St # 114 Penticton, BC V2A 6W6

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  Rogers Communications Inc.

  939 2002 Park Royal S West Vancouver, BC V7T 2W4

Review Details

• Review fromAngie H

  Date: 16/09/2023

  1 star
  A few years back a Rogers rep totally pushed this "FREE" tablet on us. Guaranteed we would never be charged. A product we NEVER requested. Big surprise....I just noticed a $10 monthly charge has been charged to my account for the last year. My fault for not pouring over every bill more carefully, but the they way they apply the discounts are quite confusing. **** * ************* ********* ********. Apparently it was for a 24 month contract....which was never explained by the rep. **** **** **** ******* * **** * ***** ***** * **** ****** 

• Review fromKarsten N

  Date: 15/09/2023

  1 star
  We were previous Rogers customers - my wifes phone number was active with them for something like 20 years. 6 years ago we moved to a house that appears in their coverage area, but did not have reliable cellular coverage. We inquired multiple times and were told there was nothing we could do except switch providers - so we did.
  Recently we have received repeated calls from Rogers attempting to get our business back. When these calls come in, we are immediately placed on hold even though THEY CALLED US. We have informed them multiple times that they could not provide sufficient service for us and to remove us from their call list, but they continue to call.

• Review fromCarmen R

  Date: 13/09/2023

  4 stars
  So I see there is a lot of hate on towards Rogers, but here is a different perspective.
  My home internet was about to expire (the previous one year contract) and the new rate was offered, via app, at $25. more per month. No way, I thought. Canada already has the most expensive telecommunications costs on the globe, and I was tired of our ineffective government allowing Rogers lobby to take advantage of Canadians. I called the number provided on the app, only to be told that there was nothing better that could be offered.
  I cancelled my service. I found another alternative.
  Two days later a Customer Service Ambassador contacted me (I had been a customer for over 20 years), and rectified the whole thing. Provided me a decent alternative, and I am walking away happy.
  Here's the reason for my 3 star review, and not a 5: the original person I spoke to could offer me nothing, in fact suggested if I wait another week there may be a better deal offered by Rogers since it was September and school deals were in the making. The next week saw a five dollar increase in their offering (bringing it up to $30. per month increase). I was super frustrated.... but it was eventually resolved by the Ambassador.
  Here's a tip for Rogers: give your front line people more power to negotiate. Your customers will be happier...

• Review fromViki B

  Date: 13/09/2023

  1 star
  Unsolicited call from Rogers representative ,who spoke to my wife stating that they were willing to offer internet and TV package for $78 given that I was an old customer of theirs and they were trying to promote a return to their service. Wife said that I would call Roger's back because I deal with all these issues in the home
  When she informed me of this I said it sounds too good to be true
  I called Rogers a few days later and sure enough they were offering me their best internet package of 1.5 gigabytes per second plus their premium TV package plus home phone for $99. Given that I was paying $240 a month at **** for the same service I said wow!!! let's go going. After being on the phone for almost half an hour with this representative and having taken some personal information of mine like my driver's license and my sin number she said she's just going to do a check. the phone then went blank .presumably I was on hold until she was doing the check but 15 minutes later she did not reconnect with me so I hung up and I presumed she would have phone me back as they had my phone number on file. No call back that evening so I called Rogers the next morning and spoke to another representative stating what I was offered the night before he said that he saw there was a conversation with another representative but who did not make any notes and he said there's no way I could have been offered that package at that price but he said he would try to get that representative to call me back .sure enough days have gone by no call back
  I'm not out any money on this per se but I have wasted my time calling Rogers being on the phone for 45 minutes and if a mistake was made by the first representative on the offer I could have at least received a call back or an email apologizing for that.
  From all the one star reviews I see here I am surprised Roger still has a significant business.
  Date of experience: September 05, 2023

• Review fromVal F

  Date: 12/09/2023

  1 star
  First email indicating I 'had to' migrate from Shaw Mobile to Rogers Wireless came in late August stating my plan and price ($15/mo) would not change, it would simply to an equivalent Rogers plan.
  I received an email today stating not only that my 'new wireless number' was now active but that my plan would be upwards of $70 now. Upon calling their support line (only after I asked the second time for the individual to move closer to the microphone was I able to understand as the first 5 minutes were muffled) I was told everything would be ok and to wait for my first bill to see whether anything changed.
  Good lord. I am going to attempt an in-person meeting at a Rogers store to see whether I am staying with this provider or going elsewhere. What a nightmare.

• Review fromFIORELLA L

  Date: 11/09/2023

  1 star
  Last Tuesday rogers called me offering better internet, I accepted. Later I thought it was scam and I contacted rogers to ask and they told me they never called me, we have to change your email, and username and they made me create other email and I was so worry, I contacted canada fraud, called non emergency line, cancel my cards, get *******, couldn't sleep. Next day I got an email and text saying a technician is coming to make installation for your internet. I contacted to rogers again asking why I'm getting messages if supposed it's scam and why, and rogers in the chat told me it's scam nothing in your account shows that. I asked but is this your number? They said yes but maybe scammed are using please don't press any option. I asked if maybe a third-party that work with rogers and she denied. I couldn't sleep, I was checking my ******* everytime.
  At the end Friday Sept 8 I got a call from the technician saying it's for your internet, I called the police to come to my house and see but police never answered and I ask this guy who are you? Why rogers didn't recognize you, he give me his name,last name, employee #, and address of his job and number. I called his company and they told me, we are third party and we got an order from rogers we don't go or call. All it's because rogers sent this and we are just following. I ask them if can I have all the proofs by email about it because I cannot believe rogers did this to me, I couldn't sleep 3 days and even I missed a better deal.
  Today morning I called rogers and the lady in customer service doesn't want to escalate my big problem to her manager, I asked her name and last name or employee number and she denied to provide me, she said they can't provide me this information, is this true? I dont know to who complain, I spend time and money getting *******, traveling to Kitchener thinking to call police if some scammed show to my house, omg even I was planning to catch this suppose scammer with police, omg!

• Review frombashir k

  Date: 10/09/2023

  1 star
  **** *** ******* ****** **** *** *** ** ******** **** **** , soon as you getting close to you data , and you want to go turn it off , they web page for some reason not working , they say we are doing some maintenance , then you get the bill overcharged .then the push you to get in the unlimited plan so that they gram more money per month from you , they also has this ANNA on it's page to answer your question when you go on line , terrible business .waiting to see my contract is over , will never deal with them .

• Review fromKhadija K

  Date: 08/09/2023

  1 star
  Rogers has the worst customer service representation Canada-Wide! I have been a loyal customer to Rogers since 4 years, and couldn’t pay my bill due to unemployment and had made a payment arrangement. The payment arrangement was not honoured by Rogers and now I am stuck without any service because they suspended everything saying it is not compulsory to honour the payment arrangement if there is a withstanding bill. Aren’t payment arrangements made for withstanding bills?! I can’t access my bank account or anything because everything is connected to Rogers and I get a code for it.
  Someone needs to take serious legal action against Rogers if this keeps continuing.
  Don’t use Rogers if you prioritize your peace of mind!

• Review fromJoseph K

  Date: 07/09/2023

  1 star
  Had trouble for many months with digital breaking up.Was told to switch to ignite and I would get all I had with digital and enjoy a $20 savings for 2 years.The day after it was installed ,it went down for 3 days. Was reset and went down daily. Tec guy came and moved the wifi to a place that could be accessed more easily and changed some suspicious connections. Wifi still goes down periodically, 3 time today from 10am to 1pm. While this was going on my first bill came in and it did show a savings although I did not get a credit for the 3 days plus it was down initially or the free ****** I didn’t get. Second monthly bill came in and was $10 higher than my digital bill prior to switching.I’ve been wit Rogers for some 50 plus years and up until 2021 have had little to complain about. I’ve contacted them many times and gone through the ridiculous wait times ,transferring , telling me they have no record of my conversation and promising repairs which never come. Most times they try to buy you off with a rebate or reduced rate and promised repairs. One honest employee did admit that Ignite was a problem and they were expecting improvement with their recent purchase of another company and working towards Fibre. It’s a **** ****** company that has no loyalty to customers.

• Review fromSam Aaron S

  Date: 30/08/2023

  1 star
  Rogers customer service,The worst customer service experience, they have no knowledge of their product and they can’t solve the problem keep transferring your calls to each other without explaining to the other person what the issue is, and they keep disconnecting you without returning your call. I have 5 interaction numbers regarding one issue and it’s going on for 21/2 months and they haven’t solved the issue. I wouldn’t recommend them to anyone *** * **** **** *** ** ******* *** ********** *** ********* *** ******* ***** **