Reviews

This profile includes reviews for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rogers Communications has 22 locations, listed below.

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  Rogers Communications

  855 York Mills Rd North York, ON M3B 1Z1

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  Rogers Communications Inc.

  1600 4710 Kingsway Burnaby, BC V5H 4W4

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  Rogers Communications Inc.

  1316 2929 Barnet Hwy Port Coquitlam, BC V3B 5R5

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  Rogers Communications Inc.

  16 Floor 4710 Kingsway Burnaby, BC V5H 4W4

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  Rogers Communications Inc.

  1320 Trans Canada Hwy W # 114b Kamloops, BC V1S 1J2

Review Details

• Review fromEva C

  Date: 15/08/2023

  1 star
  ******** ********* ***. I accidentally paid a bill with an incorrect account number. I kept getting ********* calls from Rogers-finally it was discovered it was the wrong account. It was deposited into Rogers but my account number was incorrect-so they STILL received the money. Weeks later still not resolved. ******** *****. Now it’s impacting my credit. I closed my Rogers account. Am with ***** now and have had no issues. Pay $40 less per month with better coverage. Rogers communications customer service is so inefficient-I was transferred SIX times last call and then dropped. Very frustrated with this business!

• Review fromJOSEE P

  Date: 15/08/2023

  1 star
  Rogers has the worst costumer service. I have cancelled with cell service with them because I got a much better price and service with *********. I have a balance that the company fails to reimburse. I tried email and chat. I get sent back to the same phone line where you are pout on wait for over an hour especially the French line.

• Review fromWilliam W

  Date: 06/08/2023

  1 star
  I have been with out my internet for over a month now waiting for rogers to fix one wire located in the little box at ground level on the outside of my building. I call daily to get an update and I keep getting told that the order has been issued and there is no ETA of when it will be fixed. I live downtown Toronto so its not like they would have an issue reaching my buildings location. If you value service and or internet choose any other company. Worse experience ever! even since the days of dial-up. * **** ***** * *****. Shame on you Rogers,

• Review fromVishal K

  Date: 04/08/2023

  1 star
  i have been dealing with a wrong charges for my internet usage by Rogers. they blindly charged me extra charges. I randomly noticed my bills and there random charges.
  and now its been 2 months and a lot of my personal hrs wasting to get the credit back.
  Rogers customer service is either good or one of the worst.

• Review fromJuanita B

  Date: 02/08/2023

  1 star
  * **** ***** ****** ** **** **** ********* **************. Just switched my services from **** whom I was with for almost 2 yrs. I was convinced by Rogers rep that my bill wld be $30.00 less per mth. As it turns out the bill that was supposed to be $138.98 turned into $609.00 for 2 mths due to the fact that a ********* rep did what he thought he shd do instead of following my instructions. I spoke with 3 diff managers who cld not help me. One manager told me that his hands were tied and another told me that she wld do some investigation and call me back. A date and time was given when I wld receive that call. A week later I'm still waiting for her to call. By the way I have all their names and case numbers recorded. When I requested to get out of my contract they told me that it wld cost me $1,320,00. If I had that kind of money I wld hire a lawyer to sue them.
  This company needs to be exposed. The people at **** are at least honest. Shame on you Rogers!!!

• Review fromRyan C

  Date: 27/07/2023

  1 star
  *** ********* ** * ***** Went to the store to set up new account. Paid the higher price so that data was shareable between tablet and phone. Was assured that tablet was ready to go. Shortly after use, got a $50 overage fee. After a two-hour phone call with customer service, was told nothing could be done until the next billing cycle when I would have to call and start the whole process again with no guarantee that the charge would be removed. Also no willingness to make up for their mistake and wasting my time.

• Review fromaldwin p

  Date: 24/07/2023

  1 star
  Roam Like Home is money grab revenue. We went to the USA and roaming off, carrier is off and yet we got billed for this service that we did not even use. Now they suggested to remove the sim card just to be sure that no data fee will be billed.
  Rogers earning billions of dollars is so hard for them to give credit of 12.99 for the honesty that the customer is saying *** *** *** ** ** ******* *** * *** ***** 

• Review fromRicky B

  Date: 19/07/2023

  1 star
  Horrible, their customer service is horrible, have one employee say one thing for a price then does t say anything and start over charging my account

• Review fromMirin G

  Date: 17/07/2023

  1 star
  I added additional internet service for my father on April 21st. Rogers ended up changing my father to the account holder without my permission. I called in multiple times to have this rectified. I finally had someone of some authority call me and sort out the mess. And as a goodwill gesture also advised me that I did not need to pay the bill for the next month.
  In May I paid for my dads internet and did not pay for the cellphone as discussed. I ended up cancelling my internet with them on May 9th.
  My June bill came in and it was 450.87, which is more than double what it should have been. They charged me for my internet (which I already cancelled). My dads internet (which I already paid for on another account). They double charged me for home security, which I was also under the impression would be of no charge. After multiple calls to cs, someone finally looked at the issue and advised that a $200-$250 credit would be added ( I can’t remember the amount). My June bill came and only a credit of $50 was applied. I called cs and requested to speak to the office of the president. They were not helpful at all. The tone of the agent was condescending and she didn’t see any errors. Honestly seemed like she didn’t know what she was talking about. She then emailed me and apologized and said I was only double charged for the 1 internet and provided a $120 credit and that was the most that they can do. Her manager contacted me and said everything is fine and how she spoke to me was at their standard. I have been in the customer service industry for over 14 years. I’ve been a customer service manager for the past 3 years. I know what good customer service is and to think that this is what Rogers thinks is acceptable is ridiculous. I’m not here to just get something as I’ve been on the other end of the stick and I would personally never do that. I just want what’s rightfully mine. The amount of stress and time that has been wasted on this is not acceptable.

• Review fromWinnie L

  Date: 16/07/2023

  1 star
  Rogers has had 7 technicians trying to give me service for internet and T.V . Without success . They promised clear internet and TV. I paid my bills although I did not have the service as promised . I had to switch to **** which I did and have had no issues. They have attempted to collect another $109.00 for a service they did not provide . Since then we have spent over 80 hrs of our time trying to resolve the issue going from one rogers employee to another promising a call back once investigated . The call never comes . They are now at the point of ******** ********** threatening my credit rating if I did not pay . I have paid all of my bills my whole life and have paid **** on time . This company is a disgrace .