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Business Profile

Telecommunications

Rogers Communications

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rogers Communications has 22 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 427 Customer Reviews

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    Review Details

    • Ada W

      Date: 23/03/2023

      Worst customer service ever!! Trying to get through to them is awful!! 2 hour wait??? The wait again?? Then tell you what they will do and don't do it !! Then you have to call back and wait and wait again. I have even been hung up on by them. This company is awful. I will never ever do business with them again !!

    • Victor S

      Date: 22/03/2023

      Rogers is the first company that did not provide me a refund for the services I did not use. Very dissatisfied!

    • Tam U

      Date: 15/03/2023

      I spent many hours on the phone trying to get a refund for my 87 year old father after realizing Rogers was charging him over a year for a cancelled service, as well as the new service after a move…they owe him over $1,000. I kept getting passed from one department to another, on hold for hours, constantly getting hung up on. I gave up on it and cancelled his ignite service. I can’t believe they’d *** *** an old man every month; if I hadn’t noticed it they’d still be doing it.

    • Dayna B

      Date: 15/03/2023

      **** **** * ******** ****** ******** *** **** ******** **** ** ** *** ** ***** ********** **** *** ******* ***** Had my cell phone needing repairs. Sent it in for repairs February 8. They recieved my phone by February 13. They supposedly sent my phone back on the 14th via ***. But as it stands it's now March 15 and I have yet to recieve my parcel with my phone in it. Very much unimpressed

    • Phillip P

      Date: 12/03/2023

      ******** *** ** *** *** ***** ******** ** ******* *** ******** *** ****** We have been having total blackouts for a month now. *** ******** ******* ** *** ***** ** *** ******* * **** **** ***** We have had multiple technicians through our house. Same blackouts keep occurring. The technicians have been decent, but the customer service at head office, it's like they don't give a ****. * **** ***** *** **** *********** ** ***** ********* **** ***** ** *** ** ******** ********* ** ***** **** ********* ********* ******** ******* ** **** ***** ************* **** ** ** *******

    • CARMINE D

      Date: 09/03/2023

      After horrible service with my internet these past few months I decided to try **** and Rogers side by side....clear winner was **** ****. The biggest thing you should be aware of is that you can not take your emails with you as they no longer interchange with the ***** domain as they did in the past. ** **** ******** ** ******* ***** **** ***** ******* *****  Now the crazy thing is I sent all the equipment back and I am still getting billed. Even after talking to someone today and having to prove I sent everything back, they said they still need to bill me. What? I have removed my automatic billing options and will not pay any upcoming bills. ***** ** * ******* **** **** ****** ** **** ********* ** *******  As I am writing this, I have been transferred and on hold now for over 2 hours. * **** ***** *** ***** ** *** **** **** ****** ******** *** ******** **** **

    • Jeff T

      Date: 08/03/2023

      I have dedicated more than 5hrs of my personal time to have a Rogers billing error corrected. March 1st, I was told all credited, sorry for the trouble (3hrs total, 2 on hold. 2hrs spent in February) We have a collective agreement through my condo of which I am a board member. We upgraded our condo service in December and that's when the nonsense started. It took me 4 calls, each over an hour just to get the service switched, and this was with a sales representative as an escalation point. Installation was supposed to be free, and then the charge appeared. Just received a disconnection notice, called customer support again, put on hold while investigating and then they hung up on me after 20 minutes on hold with no one picking up. I called back again and have now been told the credit should be there in 48hrs but to call back Friday if the charge is still on the account. What?!? Why am I required to follow-up with what will by my 8th call tracking back to December. **** ****** ** ********** ******** ********* ****** ********** ** * **** ***** ****** ** ******* ** ***** *** ****** ******* Arbitrary charges that just appear out of no where that then require the customer's time and due diligence to correct. Terrible company to deal with!

    • Bahar K

      Date: 07/03/2023

      We recently switched over our lines to Rogers business and it’s been a nightmare. There were absolutely no communication from Rogers regarding our billing and what we were being charged, instead after 3 months we recieve a bill in the mail saying we have overdue bills. I’ve called Rogers multiple times, have spoke with multiple representatives and nothings been resolved. I had to call once more regarding our bill and the costumer service rep just hangs up on *** *** ** **** ********. After making me wait for more then an hour on hold he doesn’t resolve anything and just hangs up, it’s so ridiculous and when it comes time to pay the bills Rogers will not wait another minute. I do not like them at all and the service is absolutely terrible. Absolute no for me

    • Darlene B

      Date: 06/03/2023

      Cancelled their service on Jan 6,2023. Still had to pay future bill that they make you pay for your service 30 in advance. Received 2 bills showing my refund one in Feb and March with refund total. Called today being March 6 2023. They will not give me my refund back to my bank account.Rogers had advised me that I will get my cheque in 4-6 weeks as of today date. I told Rogers that it was ******** being 8 weeks already. It is now in their system to send me a cheque and it will be another 4-6 weeks. So I am advising anyone to make sure you call right away about money being owed to you. This also has happened in the past **** ******* **** **** ** ** you have to stop your contract on your phone expiry date or they continue to charge you!!! BEWARE of this lack of customer service!!!!

    • Chelsea M.

      Date: 26/02/2023

      Fido - I tried to upgrade my phone through an online promotion. The phone would have cost 5$ a month for 24 months. I set up a pick up location at one of the stores. Fido sent me a confirmation email about the change to my account and for the purchase of the phone. In the email it advised me that I would receive a different email when my phone would be ready and to NOT visit the store until then. A week went by and I still hadn't received the email for pick up. I contacted Fido customer service and they ensured me that my order was still in process, and to wait for the email. Another week went by and I received an email saying my order was canceled because I didn't pick up my phone. I visited the store where I was supposed to pick up my phone. The sales associate said they had my phone there, but the plan I wanted was no longer available but I could still get the phone for 20$ a month for 24 months. I've been trying to get a hold of another customer service representative, but whenever I call the help line they say to leave a call-back number, and I can't get a hold of anyone. I will be leaving Fido and finding a new carrier.

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