Reviews

This profile includes reviews for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rogers Communications has 22 locations, listed below.

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  Rogers Communications

  855 York Mills Rd North York, ON M3B 1Z1

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  Rogers Communications Inc.

  1316 2929 Barnet Hwy Port Coquitlam, BC V3B 5R5

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  Rogers Communications Inc.

  9325 200 St Langley, BC V1M 3A7

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  Rogers Communications Inc.

  2111 Main St # 114 Penticton, BC V2A 6W6

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  Rogers Communications Inc.

  2695 Guildford Town Centre Surrey, BC V3R 7C1

Review Details

• Review fromTed G

  Date: 24/01/2023

  1 star
  Cancelled my current plan without my permission after I specifically confirmed with them that I will keep it. Now they are telling me its no longer available.

• Review fromMarta K

  Date: 23/01/2023

  1 star
  Rogers sent me a bill 440$ because I called my relative in the United States a few times last month. I am filling complaint letter against them. I don’t have that money to pay. I have other expenses like to pay for rent apartment and dentist.

• Review fromMichelle M

  Date: 19/01/2023

  1 star
  7 days no phone
  3 trips to the ***** ***** 
  1 trip to ******  17 hours on hold with rogers
  We pay for “ premium device protection “ every month ! To get NO PROTECTION! Sent in a million directions between rogers and likewise and ***** repeatedly,
  Beyond frustrating.
  Get ***** care directly from ***** . Rogers is a circus.
  ?? Now being told another 10 business days for a possible resolution.
  Disgusting

• Review fromDarshan M

  Date: 18/01/2023

  1 star
  Called to inquire about taking my business from **** to Rogers and the sales Representative I spoke to gave me the impression that Rogers did not need my business. Did not care to offer solutions and just gave me insane prices without giving me some choice.

• Review fromLinda H

  Date: 16/01/2023

  2 stars
  Refused to honour an offer posted to my account. Since they won't look at my screenshots and only refer to what they "claim" they can see at "their" end, I have no way to prove that the offer is valid and should be honoured. And refuse to escalate to their superiors.
  And because my building is only serviced by Rogers, I can't get any other TV provider.

• Review fromArmita Z

  Date: 15/01/2023

  1 star
  In February 2022, i decided to upgrade my ****** with Rogers Communications. A New ****** was sent to me, but on arrival, i realized it was the wrong phone. i called and told them i would return it and if they could send me a new one. At this point i insisted i would drop the phone off at my local Rogers store. They said no, it had to be returned by ********* which was against my wishes. I returned the phone with ******** with tracking information.
  My new phone arrived a few days later and was happy.
  Didn't think about the phone i returned because i thought they had received it as they had sent my new phone. 5 months later after returning from Europe, i realize my credit card had been charged for the non - returned handset for $1962.81.
  After calling and complaning, they decided to investigate. Outcome after 4 months, the parcel arrived at Rogers empty. After talking to their management, even their so called president management, i was told in short i was a thief. Why would i carry on with their service and have a new phone by them if i have been told i am a thief. Someone in their warehouse or past employer TOOK MY PHONE!!! As soon as my contract is over, me and the family are changing to a more ****** * reliable service provider.

• Review fromMichaels S

  Date: 05/01/2023

  1 star
  Been unable to reach a customer service rep for days. I'm sure Rogers could afford to hire more staff but would rather waste the consumers valuable time instead of having to fix the issue. Maybe it would be different if they were incentives to provide good customer service but...you know...monopolies!

• Review fromKaren R

  Date: 04/01/2023

  1 star
  Over 2 hours on hold and counting. Spoke to 5 different people (concerning an issue that’s not at all complicated) who keep sending me to other departments where it’s at least a 40 minute wait each time. Terrible customer service.

• Review fromNidal. J.

  Date: 29/12/2022

  1 star
  I switched my two mobile phone lines used within my family from ***** to Fido few years back when they had a promotion for Canada wide unlimited talk and text for $20 monthly fee plus taxes. The quality of phone line and customer service could not be worse with both Fido and ***** but I decided to stay with Fido for no other reason but the low price. Soon after they got me hooked up, they increased the monthly fee for both lines to $25 plus tax each. I knew that this had been a tactic they do to get customers on board and to raise the price on them soon after. I have been struggling with their customer service since then to apply a credit to both lines to revert the price back to $20 per line every few months but things slipped sometimes which caused me to pay the entire price of $25 plus tax each line. Each time I call to get the credit, it is more than an hour haggling with customer service and loyalty and they almost never got it right the first time causing me to waste hours and hours trying to fix their poor quality level service.
  On Monday Nov 28, 2022, after multiple failed attempts to get to speak to customer service reps, I spent 2 hours on the phone talking to Rocky from customer service and Suzan from loyalty department to try to benefit from the current promotion of the same phone plans for $20. As expected, they argued that this was only for new customers. I don't think new customers are favoured over existing Fido customers. With no doubt, this is a price gouging tactic to hunt for customers from other carriers for $20 and then to increase the price on them soon after they join. Suzan promised to get a supervisor to call me back within 24-48 hours in the mornings of Nov 29 or Nov 30 but they never tried to reach me to fix the issue despite the fact that I made it very clear to Suzan that if this matter was not fixed to my satisfaction, I would file a complaint with BBB and CRTC.

• Review fromSharnelle B.

  Date: 28/12/2022

  1 star
  I ordered an ****** ** ***** via FIDO's Black Friday promo on November 19, 2022.
  I submitted a down payment of $360+HST ($406.80), and paid off the last remaining device financing balance of my old phone ($45.41).
  The ****** ** was stolen in transit. I immediately filed a notice to FIDO. The Claims Dept. requested photos of my empty packaging, which I provided promptly on December 2, 2022.
  I received a call back from the Claims Dept. at FIDO on December 4th, informing me that they've completed their investigation and all of the above charges are to be reversed.
  It is December 28, I have no refund and no ******. I have called multiple times, spent over 5 hours of my time on the phone with the agents and nothing has been done.
  A full refund of the above charges totalling $452.21, plus the on-going December charges for the ****** ** of $32.12, plus 19% interest accrued from my credit card company.
  I am requesting the BBB aid with returning my hard-earned money that FIDO evidently has seized and has completely failed to resolve in a timely manner.