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Business Profile

Telecommunications

Rogers Communications

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rogers Communications has 22 locations, listed below.

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    Customer Review Ratings

    1.1/5 stars

    Average of 426 Customer Reviews

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    Review Details

    • Review fromLuigi A

      Date: 17/03/2025

      1 star
      Rogers communications are sub standard but when it comes to charging bills they are AAA rated ******* **** *** ****** ** *** ****** **** They tried to charge us early cancelation fee with no exceptions. We were a Rogers customer for 20 years plus. THIS IS HOW THEY TREAT CUSTOMERS? we finally have fiber optics through ***** now and we are extremely happy. No more internet drops.
    • Review fromChris K

      Date: 16/03/2025

      1 star
      Absolutely terrible from their service to internet and everything else. Not recommended at all.
    • Review fromAso M

      Date: 14/03/2025

      1 star
      I had a terrible experience with Rogers’ wireless home internet. They provided me with a modem called Inseego, which was absolutely awful. The signal was weak, and it kept disconnecting on its own. After a month of no reliable service, I requested an exchange. Despite the ongoing issues, I was still charged. When I tried to cancel the service, I was informed that, because I financed the device, I would still be hit with a $300 fee, even though the same device costs $300 on ******. After 7-8 months, the remaining balance was still $300.
      The customer service was another nightmare. I had to wait for over an hour just to speak with someone. Rogers provides the worst internet experience I’ve ever had, *** * ******** ********* ******* **** **** ****.
    • Review fromRick P

      Date: 12/03/2025

      1 star
      ***** ******* **** ***** ***** they try to squeeze every penny they can out of you. Tried to cancel and got run around first they tried to charge me $238 for Equipment I returned, then tried to charge again saying I only returned on piece - Had to provide prof of receipt from ****** **** before they would acknowledge full receipt of equipment. Then further said they could not provide a final bill on-line and only by ****** **** - which I have still not received.
    • Review fromROBERT V

      Date: 10/03/2025

      1 star
      I bought their service during their promotion. When they installed it at our home, we found that our order required two TV boxes to be connected. But the installer told us that there was only one TV box in the order. We told him that we required two TV boxes when we signed the contract. Maybe there was a mistake in the contract. The installer called the company later, but he was not able to complete the connection of the second TV box at that time. He said that he would come to install it next time and contact us after he returned to the company. But more than a month has passed. No one contacted us again. We had no choice but to call to install another box. But they changed the price. The original contract price was 135.60/month (including tax). The new contract price was 154.80/month (including tax) and required us to connect and install it ourselves, otherwise we would have to pay the installation fee. As a result, they mailed us the box and we installed and connected it ourselves. When we received the bill, it soared to 174.36/month. This is really unacceptable. They made a mistake and we have to pay extra. It is so unfair. In addition, we called them many times for this matter, and the phone always made you wait for at least more than 30 minutes or let you listen to music while waiting, so we had to give up. ******** *****
    • Review fromNORITA T

      Date: 07/03/2025

      1 star
      When I renewed my contract on Feb. 5/25 for another 2 yrs, I was told there is a $100 Bundle Promotion credit which will be credit to me on March 5. I did not get $100 Credit on March 5, so I go on the Chat line, waited for more than an hour and finally got a so-called Rogers Specialist. I told her that I did not get the credit on March 5, gave her the Credit ID number that was given to me when I signed up. She just kept on telling me to wait as it takes time. I told her I have already waited for a month. She did not seems to care, still ask me to wait. I finally told her you got the Credit ID number, can you please do you job and assist. Suddenly I was cut off abruptly by her, and said something about there is abuse. I was dismay by her attitude, so I filed a complaint that I did not get the $100 Bundle Promotion Credit as promised on March 5 and when after waiting for over an hour and got this so-called Rogers Specialist on the Chat, she ****** cut me off and implied that she was being *****. I asked them to CHECK THE CHAT TRANSCRIPT LINE BY LINE AND TELL MRE WHERE IS THE ***** AS THERE IS NONE. Then I got back an email from an advisor of the President Office saying that he will do his best to assist me for the $100 Credit. But said the next step is to wait for another week, and if it is still not credit to me, they will do it. So even this Advisor form the President Office also simply ask me to wait. This waiting game that kept on asking customer to wait is not helpful at all. I wrote back to him and said, it is not just the $100 credit. The false accusation of abuse to cut me off is totally unacceptable and unprofessional. His Office need to speak to all their employees TO TAKE THEIR WORK MORE SERIOUSLY & DO THEIR JOB as every single customer who got a concern have to wait over an hour before we can get hold of one of them for help. These kind of attitude present a very bad impression for Rogers Customer Service. ** ****** **** *** **** ** *** **** *****
    • Review fromJIBRAN R

      Date: 03/03/2025

      1 star
      I had fido home internet and they had discontinued to offer thier services so I get a call from a rogers repersentative that was transferring customers from fido home internet to rogers and I apparently find out 5 months later that I had signed up for a 2 year contract... which was something that I never knew about and to top it off when I called to cancel my rogers home internet , they tell me it's canceled. To find out later on rogers canceled my previous home internet that was disconnect to then leave my rogers home internet active and continue to bill me to then tell me I need to pay $300 . They are both the same company which makes no sense as to how I could cancel one account for a service but keep another account active and billing me . Furthermore me not using 1 gb of home internet wasn't enough evidence . They want me to pay $290 . After returning $360 for over charging me and then tell me I need to pay more to cancel my internet because it was a 2 year contract which I never signed up for .
    • Review fromDerek C

      Date: 02/03/2025

      1 star
      We are very disappointed Rogers customers. We were charged $250 in data on a plan that wasn't supposed to have data for my son. The customer service agent couldn't help us over the phone. It was escalated and we were only reimbursed $50 because that was the maximum power that the manager has to reimburse. I don't know what I'm more upset with... The fact that a manager only has the power to waive a maximum of $50 or that they weren't able to help us. We are now looking at leaving. We are finding phone plans that are similar and home Internet plans that are much cheaper. We will be leaving Rogers. I'm still shaking my head that a manager only has $50 worth of power to help a customer.
    • Review fromAnca J

      Date: 01/03/2025

      1 star
      I am writing to formally express my dissatisfaction with the ongoing issues we have faced with Rogers Business Communication services. Despite months of delays, miscommunication, and inadequate support, our business continues to experience major disruptions due to unresolved technical problems.
      On July 24, 2024, we were approached by Arifa H. with an offer for an improved Rogers Business package. At the time, we were experiencing slow and unreliable internet, so we agreed to upgrade our service and install new phone lines. What followed has been nothing short of a frustrating and costly ordeal.
      For months, we waited for technicians to properly set up the 5G internet lines, yet each visit resulted in more delays. The service and sales departments repeatedly shifted the blame onto the technicians, while we, the customers, were left in the middle—paying for a service that was not functioning as promised. Additionally, there were multiple issues with our service package, and instead of receiving proper setup from Rogers, we were expected to resolve things that your own team should have handled.
      As a result of these failures, our business operations suffered due to poor internet performance for an extended period.
      By February 2025, we finally had stable internet, but the phone system remains completely dysfunctional. There is no proper support, and the system is riddled with software issues. Phones do not communicate with each other—calls ring in different rooms without any coordination, forcing our secretary to run back and forth. Voicemails are not stored properly and are randomly sent to the business owner’s personal email, adding to the chaos.
      This level of service is completely unacceptable for a business communication provider. How can a business be expected to function efficiently with such unreliable infrastructure?
      We hope Roger’s will show some accountability to all the chaos we’ve endured and at least resolve the issues.
    • Review fromBrad A

      Date: 27/02/2025

      1 star
      Rogers business for phone service is terrible to deal with now. First they made me get rid ofI have a device that I have been renting from them for a monthly fee, as well as another monthly fee for a device protection plan. In the 20 month, of a 24 month term, the phone is having issues. When I contacted them they instructed me to make a claim through the protection plan. However the protection plan people want an astronomical amount of money to process the claim, over $400, on a phone I don't even own. The phone is in prestigious condition and is not at all physically damaged. The Rogers agents have given me the run around about escalating the issue with the protection plan provider. Its Rogers phone they should provide me with a different rental to accommodate my small business issue. I have multiple lines with Rogers business and use the ****** program, but this might be the reason I start looking for other providers.

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