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Business Profile

Telecommunications

Rogers Communications

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rogers Communications has 22 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 425 Customer Reviews

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    Review Details

    • Kelly C

      Date: 20/10/2022

      Worst company I have ever dealt with! I have been trying to get my mother a cable box installed in her senior residence in Nepean for over 2 weeks. Sounds easy, right? It took me 4 calls to even set up an account, twice being disconnected while ‘they put me on hold’! It took the 4th agent 35 minutes to input address, etc. to just set up the acct. ugh! Then she scheduled an appt for install and of course was a no show. I have now been on the phone another 25 minutes to find out what happened. I can’t believe a company runs like this! An absolute HORROR!!

    • Thomas C.

      Date: 20/10/2022

      For the past month dated September 21st up until today (October 20th, 2022) I have been in contact multiple times with agents regarding sub par service regarding the paid contract I bought into. The internet speeds with ignite were VERY slow. Every time a ticket was opened it would go a week then get closed unexpectedly with no resolution. Eventually after two weeks of that I got fed up and asked for a tech to come to my residence. The same day I booked the appointment, it got automatically cancelled due to "area issues". Yet another attempt to solve the issue rejected. I then proceeded to ask yet another agent to have the Ignite team email me for correspondence in regards to solving the issue and proper compensation from lack of service. I waited another few weeks and never received any contact. Today (October 20th, 2022) I have attempted to contact an agent yet again, detailing all the issues over the last month. After about 10 minutes of communication, the agent stopped responding, leaving the issue still unresolved.

    • Laura B

      Date: 18/10/2022

      I am experiencing regular outages. Today I was on hold and transferred four times between 11 a.m to 3:00 p.m to get a technician to visit for the second time in 14 days, unsuccessfully.
      I requested a transcript after the chat closed on me to file a complaint, and I did not get it. I asked not to be charged from the days I had problems to when I switched to **** and they refused. I work from home and still don't have wifi. I want to file a formal dispute. Rogers has been a terrible experience.

    • John O

      Date: 17/10/2022

      No more talking to people unless you want to buy a new phone or contract. Been with Fido 20 years and they are complete garbage now even the guy working for them said on the phone he agrees Fido has gone downhill. No ***** Watch support and now no customer support.

    • Mark L

      Date: 13/10/2022

      50 minutes and counting, to deal with them takes hours.
      Any other company that had such horrible customer service would be out of business. Luckily for Rogers our government protects them from competition and we all suffer. Why would they invest in hiring more people for good customer service? Going on 1 hour on hold now!!! ????

    • JASON B

      Date: 29/09/2022

      Ridiculous. I broke my phone and called to inquire about a new one. I work for ** so I wanted to inquire about deals on new phones. " Andrew in Ottawa" instantly started telling me why I shouldn't bother with the ** discount and that I should buy ( I believe he listed four different kinds of phones). Then he proceeded to explain that each of these phones would require various down payments because of my past history.
      ( Total bull because I have a zero balance and have never not paid) Not once did he ever give me any information on the ** discount which was the ONLY thing I asked for. I hung up. Then I tried again, waited on hold for about ten mins then got "I can't even remember her name " in Toronto. She was a little better. She couldn't give me the info either but at least she made an effort to find out. Left me on hold for a good ten MORE minutes then transferred me to the "team" that was supposedly going to explain the deal to me. Waited 20 mins on hold after being transferred and finally hung up. Still have no clue what the deal is. Unacceptable customer service. Seriously considering switching

    • Rachelle L

      Date: 28/09/2022

      I have recently decided to cancel my Rogers TV services and have had to contact them THREE times to get it canceled. They told me today that I will continue to be charged until my equipment is returned and once they receive it, then I will be credited the time between my cancelation and them receiving the equipment. This is asinine and more than a little infuriating. I have never had such a difficult time with any other company before. * **** *** ** ************ ***** ** *** *** ******

    • Genie F

      Date: 26/09/2022

      I went to the YORKDALE FIDO store and signed up for the back to school plan and was told by the sales guy that the total monthly bill to be expected would be $60 + tax. However, when the bill finally came the total was more than that because of the monthly phone finance charge and the sales guy never mentioned this amount at all. I can't do anything about this now because I would need to break my contract but I'm amazed at this level of deception just to make a sale.

    • Mary Fran t.

      Date: 13/09/2022

      ***** **** **** * ***** *** ** * *****.
      mpossible company to deal with.
      Fired them August 5th, sent equipment back following day. My billing date is 23rd of each month. August billing I had a credit of $89.29. First I was told they would send me a check one month from returning equipment. Now They tell me the equipment has to go into quarantine for 2 weeks, then they check if I have rented a movie, lord tell me how I could do that, when Rogers has the equipment. Just don’t want to give me my refund. Every person I talk to has a different story.
      My next move is TV and report them to CRTC. ** *** *** **** **** *****

    • Chris M

      Date: 10/09/2022

      Unable to cancel my account. I’ve been transferred 4 times and no one will actually cancel it. I don’t want to speak with retention, I am moving and need to cancel. Insanely poor customer service.

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