Reviews
This profile includes reviews for Reliance Home Comfort's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.26/5 stars
Average of 734 Customer Reviews
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Review fromN. L.
Date: 03/06/2025
1 starN. L.
Date: 03/06/2025
In May 2023 I called Reliance and spoke to someone because I was selling my house and needed to close our account. I let them know that as of June 30th, 2023, the new owner's would be taking over the payments. This was for an air conditioner that we had purchased through Reliance and they were making automatic withdrawals from our account. Well, it seems like the message didn't get passed on to whoever takes care of stopping these things or updating the "files", because in July 2023, they tried to withdraw funds from an account that didn't have much funds and was going to be closed soon anyway. Not only in July ($146.65) which actually went through, but August ($146.65) which was returned, they skipped September, twice in October ($140.92 and $198.88), then November ($309.82!!) My bank officer was super nice and refunded me the $45 I kept getting dinged when Reliance tried to take the funds. Then for a whole year, I heard nothing, I thought great until I got a call from a lady ** *** **** **** ****** ****** ***** - Reliance has put me in collections!! They say I owe them $419. I owe them nothing. I gave them plenty of notice and I even let the July payment to them go (my fault I wasn't checking up on this account very often. I told the lady this same story and said I owe them nothing and they need to get a hold of the new owners. Now she's calling me again today. It's been 2 years Reliance - I don't owe you anything. Take my name out of collections and leave me alone. Thanks.Reliance Home Comfort
Date: 09/06/2025
Thank you for taking the time to share your experience. We sincerely apologize for any frustration or inconvenience this situation has caused.
We understand that you contacted us in May 2023 regarding the closure of your account and the transfer of responsibility to the new homeowners. We regret that there was a miscommunication in processing this request. When a property is sold and the new homeowners wish to assume responsibility for the HVAC rental agreement, rental assumption documents must be completed and signed to officially transfer the contract. This ensures the billing and service obligations are correctly assigned to the new owner.
If the assumption documents are not finalized, the rental account will remain under the previous homeowner’s name, and billing may continue accordingly. We would like the opportunity to investigate this matter further to ensure a proper resolution. Please contact us directly so we can review the account details and determine the appropriate next steps. -****** *******@***************.comN. L.
Date: 09/06/2025
Hi ******. I'll send you a copy of the agreement of purchase and sale. You will see that on page 2 paragraph 6 is highlighted that says the hot water tank and air conditioner are being assumed by the buyer. This is the proof that the buyer took over the contract.Review fromAmandeep D
Date: 03/06/2025
1 starAmandeep D
Date: 03/06/2025
** **** ****** *** ***** protection plans for this company, ***** *** *** ***** *****, when they are selling they promise you moon, but when it comes down to deliver they will flatly told you it is not covered. so total waste of money.Reliance Home Comfort
Date: 12/06/2025
Good Morning,
Thank you for bringing this to our attention. I do apologize. Please reach out to me, and I would be happy to discuss.
Thanks ******
********@***************.com
Review fromKathy L.
Date: 02/06/2025
1 starKathy L.
Date: 02/06/2025
Had a new furnace installed in December at that time my A/C was working fine , apparently all the coolant was removed and not put back in ,when I went to use ,it was not working ,I called last Tuesday May 27th have not had a return call ,I had to have someone come out and add coolant at a cost of $500.Reliance Home Comfort
Date: 09/06/2025
Hello *****, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, ***** – *******@***************.comReview fromPavan Y
Date: 30/05/2025
1 starPavan Y
Date: 30/05/2025
**** ******* ** * ******** **** ********** When I bought my house, I was explicitly told I was entering a 7-year contract for a tankless water heater, boiler, and AC handler. That was the deal—no ambiguity. But despite repeated calls and follow-ups for the actual contract, they dodged me for months.
Now, seven months later, they suddenly drop the bombshell that I’m not in a 7-year agreement, but instead on some ***** month-to-month plan—which I was never told about. And now they’ve got the audacity to tell me I have to buy out the equipment for $6,600 or pay almost $800 in removal fees?
To top it off, they throw in a ******** “offer” of 10% off for 12 months to try to get me to keep paying i*** ***** ****. ************. **** ** *********** ********* ******************* ********** *** designed to trap homeowners. They misled me, delayed sending any documentation, and are now trying ** ***** ** *** with their fine-print trickery. ***** **** ******* **** *** *******Reliance Home Comfort
Date: 02/06/2025
Hello *****, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, ***** – *******@***************.comReview fromR. D.
Date: 29/05/2025
1 starR. D.
Date: 29/05/2025
I bought a furnace and air conditioner may 8 2025. It hasn’t been warm enough until today to put on the air until today. It was 30 degrees and I put on the air for my dog. It went from 29 to 30 degrees. I called their service line and they aren’t able to have someone here until Saturday May 31 two days later. I already paid for it upfront. You would think a brand new air conditioner would be a priority. I messaged the person who sold it to me and their website and have had no response.Reliance Home Comfort
Date: 02/06/2025
Hi ****, thank you for your feedback and review. I am sorry to hear you had a troubling experience, if you require assistance please email me at ********@***************.com - *****R. D.
Date: 03/06/2025
Still no resolution. It’s Tuesday June 3 at 8pm . This company has poor communication and resolution . I am at a loss how to proceed .Review fromRatna R
Date: 29/05/2025
1 starRatna R
Date: 29/05/2025
We hv been diligent payers and clients since last 5 years but This company ***** - they first deleted my pre authorized payment in Feb without my permission - and are not able to reinstate the same till date - they blame my bank - how ? What has my bank got to do with their pre authorized payment ? Instead of apologizing they keep saying they will fix it since Feb till date and hv not done. Their supervisor refuses to come online * **** ** ** ******** *Reliance Home Comfort
Date: 02/06/2025
*****, I truly understand your frustration with the experience you
had, and I apologize for the inconvenience this caused. Your feedback is
important, and we’d like to make it right. Please reach out to us directly for
further assistance. -****** *******@***************.comReview fromCaine H
Date: 29/05/2025
1 starCaine H
Date: 29/05/2025
***** **** **** **** ******* *** *** ***** ******** ***** ** ** **** **** **** ******* ** **** ****** **** ****** ********* ******* * ******** ******* ******** ******* ****** ** * ****** *** **** ** **** ******* *** * ***** *** ***** ******* ***** ** ******* ***** ******* ***** ********* ** ****** ** ** *** ***** *** ********** ** *** ********* ** You have to use a lawyer to obtain your account balance, they will not have means of accessing this information. YOU have to have your lawyer contact them through their lawyer's ******* ****** ************** ******************** * **** ** *** * **** ** ** **** **** ********* ***** ****** **** ** ** ** When have your equipment installed the installers couldn't care less about the process, they damage your home, install incorrectly, and literally drop things off your roof (in my case it fell on our car). Then when they promise to do something in terms of reparations they fall short or do nothing.
** Their "maintenance" program is once per year and if something breaks or doesn't work correctly outside of that one visit they do not come or even make notes on what has been happening.
** They tell you that you can make additional payments without penalty, this is also a ***.
*** ** **** *** **** ** *** *** ****** ***** **** *** ***** ****** ** **** ***** **** *** **** ******* *** ****** ** ******* ** *** **** ** *********Reliance Home Comfort
Date: 02/06/2025
Hello *****, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, ***** – *******@***************.comReview fromD. C.
Date: 28/05/2025
1 starD. C.
Date: 28/05/2025
I was very disappointed with Reliance’s repair service *** **** ****** ** ******* **** ****** ** ***** *******.
I called Reliance in the morning to request a repair for a gas leak from the furnace shutoff valve, which could potentially interfere with the hot water tank Reliance had installed just the day before. I understood that the furnace is not a Reliance rental unit, so I expected there would be a repair fee. The phone representative informed me that a Reliance gas technician would provide a repair estimate before any work was done. I was told there would be a $99 estimate fee, which would be waived if I proceeded with the repair. However, she did not provide any details about the potential cost of the actual repair.
Based on previous quotes I had received for the same issue—$175 from a ****** technician and $85 from another Reliance technician just the day before—I reasonably assumed the cost to replace the shutoff valve wouldn’t exceed $200, especially since the repair typically takes only about 10 minutes. Based on this understanding, I scheduled an appointment between 10 a.m. and 2 p.m.
Unfortunately, the technician did not arrive until 4 p.m. When he finally assessed the job, he quoted me an unexpectedly high price of $429 plus tax. When I questioned the excessive charge, he explained that this was their standard pricing: $150 just for showing up, plus charges for the time he spent talking to me. He also claimed that, in his 15 years at Reliance, I was the only customer who found their prices unreasonable.
**** ********** **** ** ******* ****** *** ***** ********* *** The lack of transparency and the inflated pricing raise ******* concerns about the ********* ** Reliance’s repair service.Reliance Home Comfort
Date: 02/06/2025
Thank you for your detailed review. Please email me with your account details or full address and I will be happy to review your concerns ********@***************.com - *****D. C.
Date: 04/06/2025
Address:
*** ***** ** ******** ** *** *** **
Service call I.D.:
******* Date of service:
Wednesday, May 28, 2025 4:04 PM EST
Resolution:
Service Complete: No Parts usedReview fromMike B
Date: 28/05/2025
1 starMike B
Date: 28/05/2025
******** ** *** ***** **** * *** ***** **********. My one, and only, experience with Reliance was that were completely unreliable. Had some AC work "scheduled" for between 1:00-5:00. At 4:45 I got a call saying the technician was "a few minutes out". At 5:38 I called back, and was told the technician was just wrapping up and would be here shortly. At 6:26 they called again, and said he was 30 to 40 minutes out, did I still want to proceed. I said definitely not. What a waste of an afternoon and no apology was received.Reliance Home Comfort
Date: 02/06/2025
****, thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations, and we apologize for any inconvenience caused by the delay in your scheduled service appointment.
We strive to provide reliable and timely service, and we understand that scheduling delays can be frustrating. Please know that we take these matters seriously and are continuously working to improve our scheduling process to ensure a more seamless experience for our customers.
We are happy to
help if you require any further assistance. Please contact us directly with account details at your
earliest convenience. -****** *******@***************.comReview fromRandy A
Date: 27/05/2025
1 starRandy A
Date: 27/05/2025
Worst service ever had 10 technicians here and can’t fix my furnace told me I need a new one it’s only 14 years old .**** *** ********* I am paying rental too not sure where to go now .Reliance Home Comfort
Date: 06/06/2025
Good Afternoon,
I do apologize for the frustration and the issues you are having with your furnace. Please feel free to contact me, and I will be happy to look into your concerns.
Thanks ******
********@***************.com
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