Reviews

This profile includes reviews for Shopify Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shopify Inc. has 5 locations, listed below.

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  Shopify Inc.

  151 O'connor Street Ottawa, ON K2P 2L8

  
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  Shopify Inc.

  57 Erb Street West Waterloo, ON N2L 6C2

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  Shopify

  80 Spadina Ave, 4th Floor Toronto, ON M5V 2J4

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  Shopify Inc.

  8189 Walnut St New Albany, OH 43054

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  Shopify Inc.

  57 Erb St W Waterloo, ON N2L 6C2

Review Details

• Review fromBLT

  Date: 03/05/2024

  1 star

  BLT

  Date: 03/05/2024

  My first 5 Payments were held with out any emailed explanation for 40+ days. After the third customer service rep, i was finally told that my payments were being held for verification. I was told that i would receieve an email explaining to me what to do next and to be patient, only for the email to never come! My payments were finally released only 4 days before they were put BACK ON HOLD! Still, no email, no info, no explanation. I contact another rep, they tell me that i need to wait 24 - 72 hours for an email that has failed to be sent three times at this point! I'm tired of this company, im tired of reading the same things happening to countless others, and im tired of the lie telling customer service reps whom need to be retrained. Shopify loves to hold our money, but they sure want that monthly plan payment at the end of the month, Now don't they? HELP! I need this sorted out ASAP! LEAVE MY MONEY THE **** ALONE
  

  Shopify Inc.

  Date: 05/05/2024

  Hello ************************* here, an Operations Lead at Shopify.Thank you for sharing your feedback and concerns regarding your Shopify Payments Payouts. Account holds are common when using Shopify Payments and we have more detailed information about them at the following link: ****************************************************************************************************. I recognize being told you would receive an email, then didn't is frustrating, however we only contact you if there is more information needed for our review. If your account is still on hold with no action being asked on your behalf and you haven't received an email from us with more information about the hold. Please contact our support team so this can be investigated further for you. Sincerely,*****

• Review fromMatt M

  Date: 30/04/2024

  1 star

  Matt M

  Date: 30/04/2024

  This company is a bunch of criminals. They are withholding $98K of funds from my bank account and will not resolve the issue over chat. There is no way to call them. I've been promised multiple times that someone from the payments team will email me to get it resolved and they never email me. They cannot even provide a reason why the funds are being withheld. We are a small business and they are stealing our money. These people are the scum of the earth.
  

  Shopify Inc.

  Date: 01/05/2024

  Hello ****, My name is **** and I'm a Support Lead at Shopify. I know how vital payouts are to your business, and I want to offer my assistance in resolving this. That said, the email provided does not match any Shopify stores, so I am unable to look into this. If you can provide me with the ticket IDs from conversations with our team, I will be able to investigate and determine the next steps. Please let me know if you have any further questions. Sincerely,**** Support Lead | Shopify

• Review fromMo W

  Date: 24/04/2024

  1 star

  Mo W

  Date: 24/04/2024

  Currently my experience is the same as everyone else's unfortunately. They closed my store kept my profits and I'm learning this is unlawful if they are using your money on the stock market and making a profit or generating revenue from your payout balance & not offsetting your account = you should be compensated for any profits that is owed if Shopify is using your money in any shape form or fashion for trading in the stock market. Shopify is a publicly trading company. I would like my *********** store restored. This closing kf my store was resolved on 4.10.24 & my payout that due on 4.23.24 never happened. I need immediate attention thank you
  

  Shopify Inc.

  Date: 25/04/2024

  Hello *******,I have forwarded your concerns regarding your payout and store issues to our Shopify Merchant Trust Team. They are currently reviewing the matter and will contact you soon. Please check your tickets/emails for further instructions from the team. I am happy to inform you that your payment will be included in your next scheduled payout. If you have any additional questions, please address them to the Shopify Merchant Trust Team through your new ticket; they are well-prepared to assist with account and payout inquiries.Thank you for choosing Shopify to support your business. We look forward to continuing our partnership and collaborating with you.All the best

• Review fromNate C

  Date: 19/04/2024

  1 star

  Nate C

  Date: 19/04/2024

  I signed up for Shopify's trial, enticed by their $1 offer, only to be blindsided by their deceptive pricing tactics and abysmal customer service. After the trial period, they unscrupulously jacked up the monthly fee from $1 to $30 without any notice.What's worse, despite my account being inactive for almost a year, they continued to siphon money from my account without authorization. When I finally caught wind of this financial leeching and reached out to rectify the situation, I was met with nothing but disdainful indifference. Shopify's customer service team provided zero recourse, brushing off my concerns with a dismissive "That's your problem, read our terms of service."Adding insult to injury, attempting to contact them was akin to navigating a labyrinth with blindfolds on. They conveniently lack any accessible means of communication, providing no phone number or email. The only option? Jump through hoops by creating an account and using their elusive website messenger, which is about as useful as shouting into the void.My experience with Shopify has been nothing short of a nightmare, characterized by deceptive pricing, negligent account management, and an utter disregard for customer satisfaction. If you value transparency, integrity, and decent customer service, steer clear of ******************** like the plague.
  

  Shopify Inc.

  Date: 24/04/2024

  Hi, ****.This is ****** and I am a Support Lead here at Shopify.While we cant look into or discuss store-specific details in a public place like a BBB review, I can provide some information that might help you.The $1 trial for three months offer requires merchants to choose what plan theyd like to proceed with after those initial 90 days. Were up front about the $1 a month being limited time trial pricing, with the subscription costs after the trial detailed up front during signup. You can also view pricing information on this public page:****************************************** When a merchant is on a paid plan, an email invoice is sent to the account owner at each subscription renewal period, including details of what is being charged and how much. Merchants are responsible for their own subscriptions, are not charged unless they sign up and agree to be, and can cancel at any time by logging in and following the instructions provided at the link below:***************************************************************************************************************** If you need live help, thats available 24/7 at the same link; just let the virtual **** Center assistant know youd like to speak to an advisor and why so it can connect you to the right person. Like most subscription-based services, Shopify doesnt typically provide refunds, although you can always ask an Advisor if an exception can be made.If you've run into difficulty and been unable to close up, feel free to get in touch using the link above and let us know.Best,************** | Support Lead

• Review fromBrian K

  Date: 15/04/2024

  1 star

  Brian K

  Date: 15/04/2024

  THIS COMPANY IS A SCAM!! They will do whatever they want to benefit themselves. Regular accounts only get chat "customer service" and ******************** Plus has people who have such heavy accents, you can barely understand them. This company has gone downhill so much in the last 6 years, it's crazy. Not sure how they have an A+ here but that's also a scam because they have bad reviews EVERYWHERE. They don't care about their customers at all!! They set whatever rules they want, even if they don't make any sense. It definitely can't get worse than this when it comes to an e-commerce. Stay far far away!!!
  

  Shopify Inc.

  Date: 19/04/2024

  Hello, 
  
  ****** here, an Operations Lead at Shopify. Thank you for sharing your concerns with us. 
  
  Our support offerings are continuously refined to improve the effectiveness of our support channels. We're committed to providing clear and comprehensive communication, and we're sorry if this hasn't been your experience.
  
  Regarding our terms and services, they are designed to maintain a fair and balanced environment for all our merchants and partners. You can find detailed information about our terms and services within our online *********** here - ****************************************************;
  
  We appreciate your feedback. If you have any further concerns or questions, please feel free to reach out to our support teams, which are available 24/7. 
  
  All the best,
  ****** | Shopify Operations Lead
  
  

• Review fromEricka L

  Date: 15/04/2024

  1 star

  Ericka L

  Date: 15/04/2024

  They close my store for no reason I made over $1000 in sales and they have been holding the money for six months which is outrageous at first the whole supposed to be for 120 days then they made me wait another 120!and I still do not have the money. I have reached out to them several times and theyre not even trying to release the money to me. Its like they have stolen my profits.***************************************
  

  Shopify Inc.

  Date: 18/04/2024

  Hi ******, My name is ****, Im a Senior Support Lead at Shopify. I will be assisting you with your request. Thank you for reaching out with your concern regarding the status of your Shopify Payouts. As you provided your account details, I was able to further look into your query and see that a specialist has followed up with you in ticket #******** to resolve your request. Should you have any further questions about your payouts moving forward, please follow up ticket #******** directly so that the correct team can continue to support you. Kind Regards, **** | Shopify, Senior Support Lead

• Review fromMichael M

  Date: 05/04/2024

  1 star
  Bad business! They get you to create a store and use AliExpress to load dropship products! Once you get an order that has been paid for by the customer, they hold that money until you pay the dropshipper with your money. If you get lots of orders, unless you have lots of cash on hand, you can't fulfill your orders! Beware!

• Review fromNia G

  Date: 03/04/2024

  1 star

  Nia G

  Date: 03/04/2024

  They allow scammers and dont give you any help. I placed the order in January with a seller by the name of D Visions she never sent my order never sent my money back and even told me Im not sending you anything Shopify when asking for Help told me theyll let her know my money back after *** already told them shes refused to give me my money or skirt Shopify a scam
  

  Shopify Inc.

  Date: 06/04/2024

  Hello,

  Thank you for reaching out, and I recognize it is frustrating when you do not receive an order as expected.

  Please note that Shopify does not control product delivery. Shopify provides the platform for merchants to sell products. The merchant is responsible for ensuring products reach the buyer. If you are uncertain about a product delivery, and cannot make contact with the seller, we recommend reaching out to your Banking Institution to discuss next steps. 

  If you have an issue with an order that you purchased through a Shopify store or merchant, and you've already tried to contact the store directly and it's been at least 30 days with no response or resolution, then you can use the Report an issue with an order form:

  *****************************************************************************************************

  Thank you,

  ******

  Shopify Support

• Review fromNicholas d

  Date: 01/04/2024

  1 star

  Nicholas d

  Date: 01/04/2024

  Horrible company they sell a half a product they bully you They literally gaslight you They are horrible they actually went my inbox and like started harassing me like with a private email because I said that they're fools because they are fools and no hard feelings but you're being a fool I said and I said you need to educate yourself you're wrong and quit blaming me and they didn't like that and had a supervisor come in and try to like dominate me I told her to shut the f*** up and you know what acting like a hard a** because they can't sell a working product and you know what they actually told me prior to this I said you know when I purchase a product I expect it to be working turnkey ready to go he goes well we don't sell a turnkey ready to go and they kept on gas sliding me saying that I should hire a developer when I by the way am developer They actually suggested that I incentivize them to put out a bad product They said that I should hire a developer to fix their problems They literally said that I should hire a developer when I told them their blog didn't work They wanted me to hire an expert So it's like an inside job and on the **** I don't think so I paid the money for no reason for a long time They never gave me a working blog and they still don't have a working proper blog they're plugins or themes are absolutely garbage that's another inside job like they literally put out the worst free themes that make them slow they have all these redirects They have thousands of pages or hundreds of pages that are just dead like you have tons and tons of pages that are just I have no idea why they're so unoptimized why because they want to sell you $1,000 theme scumbag company
  

  Shopify Inc.

  Date: 02/04/2024

  Hello ********,My name is **** and I'm an Operations Lead at Shopify. Thank you for your feedback about Shopify. Shopify is a self-service platform - we provide tools for merchants to build and customize their own e-commerce website, as well as having fully staffed 24/7 support and public documentation on how to use our tools to design your website. You can review how to write, format, and publish blogs here: ****************************************************************************** We do not sell or offer pre-built websites, as our offering is the tools to customize and design your own business. Our selection of themes are primarily centered around commerce, as this is the main function our merchants are looking for - as such, our free themes are optimized for sales and marketing. For merchants who are looking for more features, there are several themes for sale, but our free themes contain everything needed to launch a successful busines. Our support team has been in contact with you regarding your concerns. I encourage you to continue to work with our support team in a professional manner if you have any further questions. Sincerely,**** Operations Lead | Shopify

• Review fromTom R

  Date: 28/03/2024

  1 star

  Tom R

  Date: 28/03/2024

  Never received my order from one of their Shopify so called trusted stores that just disappear. do not buy from any of their stores, big fraud. No help at all just tell you they do not own the store but the store gets paid by them after their percentage cut and then zap the stores gone and product not delivered. Best thing to do is contact your bank. Pay by credit card. Youll get protections under federal law, so you dont have to pay for things you ordered but didnt get.Customer service email or phone does not work Thanks for contacting Shopify Support!A support ticket has not been created.We are changing how we best support you. As part of these changes, support no longer accepts incoming messages, this includes when you reply to a support ticket after it has been closed.Our *********** is the best source on everything Shopify and the fastest way to get help from our Support Team. There you can continue your conversation by opening a new ticket in a number of channels.Weve been working hard to improve how you get help from Shopify Support. By contacting us via the Shopify ***********, you have access to suggested resources as well as a number of time-saving steps like pre-authentication that will allow us to tailor your support experience.We look forward to hearing from you!You just heard from me!
  

  Shopify Inc.

  Date: 02/04/2024

  Hello ****, I am *****, an Operations Lead here with Shopify. Thank you for taking the time to leave your review. Shopify does everything possible to ensure the consumer is protected and can shop online with confidence. As ecommerce grows, there are always people that will try and to defraud others. Shopify has rigorous checks in place to prevent these individuals from creating stores or adding products they do not intend to ship to customers. If a consumer finds they *** have purchased from a store they feel *** not be legitimate there are a few steps in place to protect them. Firstly there is the chargeback route. You can contact your credit card company and start the chargeback process which will help retrieve your money. Secondly, you can full out the form on ************************************************************* which will report a Merchant for any possible unacceptable usage of Shopify. If you would like to discuss any of these avenues more you can contact one of our Support Advisors through our help center via live chat anytime day or night. All the best *****