Reviews

This profile includes reviews for Shopify Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shopify Inc. has 5 locations, listed below.

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  Shopify Inc.

  151 O'connor Street Ottawa, ON K2P 2L8

  
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  Shopify Inc.

  57 Erb Street West Waterloo, ON N2L 6C2

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  Shopify Inc.

  8189 Walnut St New Albany, OH 43054

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  Shopify Inc.

  57 Erb St W Waterloo, ON N2L 6C2

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  Shopify

  80 Spadina Ave, 4th Floor Toronto, ON M5V 2J4

Review Details

• Review fromJane L

  Date: 16/01/2024

  1 star
  Shopify Legal shut down my website because they suddenly changed their policy on themes. So I purchased a theme but I had accidentally created a new "store" / account. When I purchased the new theme for my correct store/account, they refused to issue a refund ("payment goes directly to the designer.") They said I could contact the Expert Marketplace but no messaging option appeared and no one in Support messaged back. I then voiced my frustration and tagged Shopify on ********** they responded right away. I also received a phone call from 888-746-____ who identified himself as "Ronathan" from Shopify Support in ******, in a very thick (and I think fake) ******** accent. I was caught off-guard. I tried to verify his identify. He said I was "asking stupid questions." Very rude and condescending. I hung up. 5 seconds later, I receive a call from the same phone number. "*****, supervisor from Shopify" wants to help. When she finds out my company is a health company, she says "Oh you're a doctor, eh? Can I ask you about my rash, eh?" I tried to redirect back to my refund request but she kept discussing her rash. Utterly unprofessional. Totally bizarre interaction. I thought this was a prank call. I googled the ph #. Turns out that the 888 # is the Shopify **************** number. Their staff likely saw my social media post then wanted to harass me. Shameful company that should be out of business.

• Review fromJonathan L

  Date: 06/01/2024

  1 star
  Purchased an item from a Shopify supported store. After trying to get a refund less than a day after purchase due to suspicious info on the Shopify site I tried contacting the store and Shopify. It is IMPOSSIBLE to get help from Shopify. I would not purchase from any Shopify stores.

• Review fromRoy B

  Date: 02/01/2024

  1 star
  They are a scam company that has no intentions of assisting any ******** company startups whatsoever! All they want is US$ payments on a scam that does NOT yield any results. Any attempt to discontinue business with Shopify is almost impossible without jumping through hoops to cancel any business dealings with them! In my estimation, as a US business president is that Shopify should be stopped from having any further business dealings in *** or with any affiliates in countries like ***********, *************** or the Federated Islands - territories of ***! I will also be filing a complaint with the *** in ***************** where my business is located!

• Review fromAmanda L

  Date: 13/12/2023

  1 star
  Frustrating Delay in Credit Card Payouts Ive patiently awaited Shopifys release of credit card payouts for three weeks now. Opening an account with the hope of supporting small business growth has left me disappointed. Instead of aiding our endeavors, Shopify seems to hinder progress. I simply request a payout of my modest $450, considering the vast revenue they generate from millions of users. The prolonged wait has not only affected my finances but also caused emotional distress. I implore Shopify to address this issue promptly and fulfill their commitment to supporting small businesses.

• Review fromDhyey J

  Date: 11/12/2023

  1 star
  Shopify has been a major headache. Even though my store shut down months ago, they keep charging me for a useless account. Trying to fix this over the phone is a dead end they promise to sort it out, but nothing happens. It's crazy how they can keep taking my money without fixing the problem. I'm done with Shopify; I won't use their platform or support any business connected to it ever again.

• Review fromMarquilla C

  Date: 05/12/2023

  1 star
  I am still waiting for my refund and I have never received It.

• Review fromGinny S

  Date: 04/12/2023

  1 star
  I signed up with Shopify several years ago when it actually cared about it's customers, I can't say that now. I have been going back and forth with customer support for the last 3 days as I can't buy a shipping label as the options are not working, however I do several dollars of businees a year with shipping and have never had this issue. I did everything on my end to trouble shoot the issue with no results and then to have the conversation closed and not fixed. I was shocked that they don't fix the issue and then just close the conversation.It is sad, they used to have great customer support, however that was when you could actually talk to a person, the personaliztion is gome. Now, you have to use chat which is run by ** and I have never had it fixed any issue but they will claim oh it makes it much faster getting issues resolved. Bullcrap!I agree with the customer that has a hard time understanding the Better Business rating but if you understand how the BBB runs you will know it's all about the money, you pay for that rating. I have never put my trust in any BBB rating.There should be an option for a minus star and one it still too good!

• Review fromRBB R

  Date: 02/12/2023

  1 star
  Shopify owes me $18,000. They ruined my business and my reputation. The people who are in charge should be in prison.

• Review fromRoosevelt M

  Date: 25/11/2023

  1 star
  I looked at the first complaint and I agree I mean how can you run a business but you can't talk to an actual person and then if they hire actual persons or people or whatever they probably going to be in a different state we need a customer service support group in ******* not Canada *********** ***** whatever I totally agree

• Review fromJennifer S

  Date: 20/11/2023

  1 star
  They auto renewed without notifying me and there is no way to contact them and talk to a human