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Business Profile

Telecommunications

Koodo Mobile

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Koodo Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Koodo Mobile has 8 locations, listed below.

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    Customer Review Ratings

    1.13

    Average of 92 Customer Reviews

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    Review Details

    • Leeson L

      Date: 10/07/2024

      **** ** *** ***** ** ** *** *** ** **** ****** ******* **** ***** *********** **** * ****** ***** ****** ****** ****** Back in April my wife and I were getting ready to leave **** and look for a plan that made more sense. Somehow someone called me offering what on the onset seemed like an wonderful deal from Koodo. The problem was I could hardly understand this foreign individual so I guess it's partly my fault. Over the next few days the same individual kept calling with a different story. So I finally said forget it and we ended up going with ****. Then the bills started to arrive then the SIM cards which I sent back. Being responsible I immediately returned the SIM cards back to the address they came from. A week later, another bill arrived, then another. This after, I had discovered that they didn't have a phone number to call, so I tried to Chat and send them a email.
      The bills kept coming and getting a touch nasty. Last week I received a letter from their Vancouver address threatening to notify the credit reporting agencies to which I responded *********** my own actions if they proceeded to collect the approximately $380.00 they claim I owed. ** ********** ** ** ****** ****** ** **** I contacted the CRTC and filed a formal claim which has been acknowledged. Yesterday I received a call from a local collection agency claiming that I owed $411.00. The main problem I see **** ***** ****** is they don't have a customer service phone line....period. ** **** ** *** *** ***** ******* * *** **** ***** ***** ******* * **** *** **** ***** ***** ******** *********** ***** ******* **** ******* * ******* ******** *** ********* ******** ****** *****

    • Darren P

      Date: 11/04/2024

      ** **** ******** ** *** **** IF YOU CANCEL LINE THEY DOUBLE YOUR TAB BALANCE !!

    • Sean L

      Date: 03/04/2024

      Signed up with koodo. They convinced me to sign up for a tablet. The tablet arrived but they haven't provided the Sim card needed to operate it. They are still trying to charge me for it despite not having provided the service. I've tried to just return the brand new unused tablet but they are refusing to take it back. Still haven't even provided a Sim card nearly 3 months after the activation date. Service department is nearly impossible to get anyone on the phone. I don't want the service now and they are refusing to remove the charges and take back the tablet.

    • Jian Z

      Date: 22/02/2024

      What a terrible experience! During last Black Friday period, I referred lots of my friends to the Koodo plan. Now they refuse to give me referral credits and marked my account fraud! It's so offensive!

    • Saurav M

      Date: 11/02/2024

      Pathetic experience with Koodo internet. ***** *** **** **** **** * **** *** ***** ******** I took internet connection but since it was not providing good coverage, I decided to cancel. Oh my gosh, I didn't realize what a pain it is to cancel the internet service online. When I tried logging into the account and cancel subscription, it took me to a white page where it showed nothing to cancel the subscription. It was clearly a technical glitch of their website and when I called customer service, I realized they don't have a direct calling number. I had to chat through their virtual chat and provide my number to schedule a call back. After a while, I received the call and a service rep was struggling to find my internet account and after a while when he found, I told him that I cannot cancel online so help me to cancel through their system. I was shocked to hear that there is no other way. I asked him to atleast submit a request to concerned team and don't know what he did and he told he has submitted the request and provided me return shipping label to return the devices. I thought may be it got cancelled but upon logging into their website, I see my subscription is still active. I again talked to another rep and this time the rep told that she could not see any notes or requested submitted for me to cancel the internet subscription. I asked her if she can do again but the same answer you can only cancel it through online. Am totally stuck now. I reached out to koodo community and looking at my message somebody replied my account is stuck in limbo, there is a technical glitch with their system and a handful of customers are impacted. There is no ETA to get this fixed. This is so frustrating, my account is still active and I don't know what to do.

    • Bradley O

      Date: 09/02/2024

      Koodo added a tab bonus charge. I had a zero tab balance. After changing providers due to a substatial cost reduction and a service Koodo does not offer, I recieved an invoice for a discount koodos had given for a new phone purchase I made. I believed the discount for this phone was to promote their business it had recieved over multiple years from myself. I had also promoted numerous relatives and friends to go with koodos in the past years.
      Good luck Koodos.

    • Carol S

      Date: 08/02/2024

      I've used Koodo mobile for several years *** ********* ********* ******* ****. Reasons:
      1. Although koodo was then slightly cheaper for a comparable plan, I have spent too much time and energy solving billing problems.
      2. All information about koodo charges are well hidden in the small print and in some cases, impossible to negotiate to on their site.
      3. Easy Roam is a dedicated trap. Whether you have activated it or not, it kicks on automatically when you leave Canada. This is promoted as a safety guard for you; however, the cost is $16/day if it is used once. It may be cheaper to pay the per-use rate but you have to turn off Easy Roam manually in order to do that.
      4. Having ensured Easy Roam is now turned off, the next trap is mobile data. It will incur charges when you are out of Canada whether you use data or not - and if you do turn it off, it will automatically reactivate on the first day of your billing cycle.
      5. I am often told, as is my husband, that our audio is breaking up. * ****** **** **** **** ***** **** **** ** *** *** ****** I think each time I travel that I know how to avoid additional charges but I'm always wrong.

    • Smitha S

      Date: 20/01/2024

      i have a very bad experience with koodo. they just called for promotion and offered a phone services. I rejected and from next month they started issuing bill. we don't have any po the services yet. Now they ask to pay $ 309. I don't know for what we pay this. **** ** **** **** **** ******** ** **** ** *** ****** *******

    • Vlad C

      Date: 17/01/2024

      ******** ********** ** ******** ******** Can't contact them online, or by phone. Calls drop. Don't send you bills or notifications. Impossible to contact them even to pay the bill. Then they report to the credit bureau.

    • Kyle B

      Date: 10/01/2024

      Got a refurbished phone. Problems with the phone almost right away. Took it for repair with no physical damage. Said it had irreversible water damage. This phone is water resistant and I had never so much as had it in the rain and said they can't fix it. It was clearly water damaged prior to me receiving it. Also, the plan you get will charge you way to much for what the plan is, then you go on their website and are able to change it to the exact same plan for $20 cheaper for no reason ***** **** **** **** ***** ** ****** *** *** ***** * ***** ******* *** ********* ** ******** ******** ** * ***** **** * ***** * ******

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