Reviews

This profile includes reviews for Koodo Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Koodo Mobile has 8 locations, listed below.

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  Koodo Mobile

  1600 - 200 Consilium Pl Scarborough, ON M1H 3J3

• 

  Koodo Mobile

  439 King St W Toronto, ON M5V 1K4

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  Koodo Mobile

  25 York St, 7th Floor PO Box 201 Toronto, ON M5J 2V5

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  Koodo Mobile

  #101 - 6631 Island Hwy N Nanaimo, BC V9T 4T7

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  Koodo Mobile

  K7-2020 Sherwood Drive Sherwood Park, AB T8A 3H9

Review Details

• Review fromKali M

  Date: 08/01/2024

  1 star
  ********** ******* ******** ******** My home internet plan was supposed to be activated on the 5th of January, status remained as processing until the 8th of January, never received my equipment, it was sent to my old address where I can't even receive the notice of attempted delivery. I asked if they could change the shipping address before the equipment got shipped out, literally days ago, and customer service ***** **** **** ****** *** **** ** * ***** **** *** refused to help. Called back today to try to get more clarification on the situation because I received zero communication from them about why my activation date was three days late or why they were unable to change the shipping address to match the service address, and the woman on the phone began arguing with me. She was ** **** *** cutting me off when I tried to explain things to her that I hung up ***** *** *** ***** ********* ** ** *** 
  So, not only do I have to track down my package myself on the other side of the city to return it, I immediately cancelled my subscription and paid a month of internet for nothing. I will be paying off my cell phone tab balance and cancelling ALL of my services with this company despite a decade of being with them.
  *** ****** ******* **** ******* ** ******

• Review fromChris S

  Date: 07/01/2024

  1 star
  ** * ***** **** ***** **** ***** * ****** Their customer service dept is horrid. I signed up as a brand new customer with koodo for both phone and internet, and have been having nothing but problems since. I was told to order my internet online, I did, but the $20 discount they were offering for bundling didn't get applied. I then called to get the situation rectified, only to have them transfer me to ****** internet instead of KOODO. I then ended up unknowingly signing up for ******, and even after explaining the discount issue on koodos website, not once did anyone mention that I wasn't even speaking to koodo. Fast forward to my internet set up date (after I cancel and deal with the accidental ****** account) and now my Koodo modem doesn't work. IT'S BEEN OVER A WEEK NOW, and I still don't have Internet, I've been trying to contact Koodo customer service for a week, I keep getting the run around, or hung up on, and with their ****** call back system I have to go online and request a ****** call back every single time. I asked to speak to a manager and I have to wait for a call back for that as well!! Honestly the worst customer service I have ever encountered, nobody can give you any info, or help with anything, and that's even if you can understand them in the first place. I would not recommend koodo to anyone, this whole experience has been an absolute headache.

• Review fromRamona B

  Date: 02/01/2024

  1 star
  My mom has a Koodo Cell phone plan with Koodo. My mom has end Stage Dementia. My Dad passed away Nov 20, 2023. My dad took over use of her phone but never changed the plan to his name. I called Koodo to cancel the plan as I have POA. They sent me an email to attach the POA to be able to cancel. I sent the POA December 8. Didn't hear anything. Went into a Koodo store nearby to check on the status. It was said that there was not record of the document and to send in again and the rep would call in 4 days. Emailed again the documents December 23. There seems to be a lack of communication between the help desk and the department dealing with canceling plans. I called the manager of the Koodo store. He assured me that he will work on this situation. I sent an email to Koodo again with the POA documents and stated that if I haven't heard anything by Jan 4 I would be seeking legal advice. Only then did they reply to me. Now stating that they would not accept just the POA documents and that they require proof that my mom cannot handle her account. ONLY threatening legal recorce did they respond. Delaying cancellation and making one pay for services not being Used. * **** **** * ******** ***** ******** *** **** **** ** ***** *** **** ********* ***** ** **** ** *******

• Review fromdarshan S

  Date: 29/12/2023

  1 star
  THIS IS A WARNING FOR ALL OF THE KOODO STORES AND CUSTOMERS LOOKING. They are an Extremely exploitative company. They send you promotions over email saying you can upgrade phone on a new tab. I paid off my tab fully over and bought a new phone and they immediately charged an additional 500$ for early termination on my next reciept. There is 0 warning about this anywhere on the payment pages and they will not give me my money back!!
  Please go with ******* ****** or another provider and don’t make my same mistake as they’re more understanding and explain things instead of hiding it

• Review fromKim J

  Date: 28/12/2023

  1 star
  When I switched to another provider a portion of the monthly already collected was eligible for a refund. The next month I received a billing statement confirming the credit balance on my account, but the refund was not automatically applied to my credit card despite having my payments automatically charged. After waiting two weeks to allow this to be processed I contacted Koodo to request the refund be applied to my credit card. After waiting 2 hours for a call back, I was bounced through three individuals in different departments asking the same list of questions for 30 minutes to finally be told to wait an additional month for the refund. Clearly a dark pattern attempting to dissuade people from receiving their refund, which I admit is nowhere worth my time - only following through on principle. Clearly it needs to be mandated that refunds be automatically be refunded for accounts with automatic credit card payments.

• Review fromRahul S

  Date: 03/12/2023

  1 star
  ***** ****** *** ********* They promised me discounts and credits but discontinued them *********. **** **** **** *****

• Review fromAndria L

  Date: 01/12/2023

  2 stars
  Got a new phone last week. Waited for a case so I could use my phone without worrying about dropping it. I've set up a new phone before with zero issues. Tonight I tried for 2 and a half hours only to be told my new SIM card is defective. I was initially told I was responsible for paying for a new one up front and would get a credit on my account. I said that was unacceptable I shouldn't have to pay for something that was not my fault. Not to mention that I require my phone for work and can't get to work and I'm loosing a hundred and sixty dollars by not being able to get there. I requested a credit because I'm wasting money to go get a new card and not able to get to work and they said " they'll see" I've been a koodo customer for six years and never had any issues getting a new phone and setting it up myself. I used the prompt that was sent to my phone to their "activation experts" and they couldn't set it up. Had to switch the cards myself on the koodo self care chat "computer" so my old SIM card is now inactive. I then had to schedule a call back through that chat as the "customer service" number only has options to deal with your account only and tells you to go to the chat to schedule a callback. Finally got a callback on a landslide after trying to explain that my cellphone has no service. I spent an hour and four minutes on the phone with them before they finally came to the conclusion that it was defective. Just very disappointed in the customer service I received today. I expected more for a multi year customer.

• Review fromRishabh G

  Date: 08/10/2023

  1 star
  I switched to koodoo 5 months ago
  Got 2 active lines with them
  Plan was simple $45 a month for each line.
  But evry single time they goof up the final bill. Sometimes its 112,117,115 etc etc.
  Have called them every single time at the month end to correct it and jt sucks evrytime having to explain them the whole thing!
  They say it wont happen again. But it always does.
  Just baffled by how they operate! I mean how ****** hard is it to set up the payment. I don’t know what to do with them anymore!
  I guess I’ll just have to find a different provider.
  ****** *** **** *** ***** Absolutely dreadful experience with this provider!

• Review fromUmzee C

  Date: 02/10/2023

  1 star
  ***** ** ****** * ***** *** ********* **** ******* *** ****** *** this is coming from my personal experience. My phone bill kept on increasing and despite multiple request to cancel the add-ons which I don't use at all, they kept on charging me even when I switch to other service. Poorest service!!! * **** ***** **** ** **** * **** *** * **** **** *** ***** *******

• Review fromAmanda F

  Date: 02/10/2023

  1 star
  I've had nothing but awful experiences with Koodo since I joined in June. I ordered a pre-owned phone from the webstore in JUNE. When I turned it on, there was a battery error message (not a true ***** battery) and the phone wouldn't charge, with the cord it came with, or any other ***** chargers we had in the hosue. It was dead the next day and I was instructed to return it via ****** ****. I did exactly that, but unfortunately, I had misplaced the receipt with the tracking number by the time AUGUST rolled around.
  Here's the thing. KOODO HAS THE DIGITAL COPY OF THE TRACKING NUMBER BUT THEY REFUSE TO LOOK IT UP TO INVESTIGATE. I am being forced to pay for a broken phone that was sent to me that was lost by one of two large corporations (Koodo or ****** ****)
  Being the owner of a small corporation who uses the EXACT same return policy process for my own customers, in the very rare instances they're needed, I KNOW that the email address is associated with Koodo's account with ****** **** received an email confirmation with this tracking number.
  I followed through with my end of the return process and keep getting let down, hung up on, not called back, called back at times I haven't requested, meaning I wasn't able to answer the calls. I had to go buy another phone out of pocket because it's now OCTOBER and I needed my phone replaced in JUNE when I ordered it originally. Now Koodo wants me to pay for the paper weight they sent me and they lost track of. I've been paying the tab and they are insisting I pay for it. I'm so fed up **** **** ************* I may have made the mistake of not taking a photo of the tracking number, but they made the bigger mistake by sending me essentially a piece of electronic garbage that was supposed to be *certified* and in working condition.