Reviews

This profile includes reviews for BMO Bank of Montreal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BMO Bank of Montreal has 137 locations, listed below.

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  BMO Bank of Montreal

  55 Bloor St W 8th Floor Toronto, ON M4W 3N5

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  BMO Bank of Montreal

  D161-1600, 90th Ave SW Calgary, AB T2V 5A8

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  BMO Bank of Montreal

  3625 Shaganappi Trail NW Calgary, AB T3A 0E2

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  BMO Bank of Montreal

  340 - 7 Avenue SW Calgary, AB T2P 0X4

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  BMO Bank of Montreal

  635 8th Avenue SW Calgary, AB T2P 3M3

Review Details

• Review fromMEHDI B

  Date: 08/02/2024

  1 star
  Applied for LOC at BMO as a new client, with over ~$35k in saving for fallback and highest credit score possible on ********** (900/900); BMO only was able to approve me for $15k which is a fraction of my income... it was a very disappointing and ***** experience from a big bank like BMO. They were very cheap on their credit lending opportunities. Never recommend them.

• Review fromRahul R

  Date: 02/02/2024

  1 star
  I had a ****** unsatisfactory experience at the BMO ******** **** *** ***** ****** ** Ajax, ON. The disregard for my scheduled appointment and the subsequent wait was just the beginning of a series of disappointments. Advisor Ali J. indifferent *** ******** ********, coupled with the Branch Manager's **** handling and ********** behavior, significantly diminished the quality of service. The meeting started late, was constantly interrupted, and didn't conclude as planned. Furthermore, an unnecessary hard credit check was performed without my consent, affecting my credit score. **** ********* ****** ******** ***** ***** ******* *** ********* *** ******* ********** *********** ****** ** ******** *** ******** ** ******* ******** ** **** *** *** ******** ********* ** **** *** *******

• Review fromMeaghann S

  Date: 25/01/2024

  1 star
  * **** * ***** **** **** **** * * ***** My card expired and I was never sent a new one. So I took the 25 mins to call them (most of the time was spent on hold) to get a new card. I was told that I need to reapply now and they can’t do anything. * ** *** ***** ***** ** ** ***** **** *****  I am very furious at the lack of care their customer service reps had *** **** *** ********* I will be happily cancelling with them.

• Review fromHeather B

  Date: 17/01/2024

  1 star
  I have/had a prepaid credit card with them, I had saved $775.00 aside for a trip.
  A few days before I leave, I check to find my account is frozen because they cancelled my card.
  It had expired and they closed the account, then took the money. No phone call to me or e-mail. Nothing so they planned to what add the $775.00 to the CEO bonus at the end of the year?
  **** ** ********** ********* *** ********** ***** ***** ** ***** 
  I will eventually get my money but not for my trip!

• Review fromMireya N

  Date: 11/01/2024

  1 star
  * **** **** ***** ** ****.Their bank accounting and updating accounts balances are poor ..Recently, I tried to transfer money from ** to BMO and after over 28 hours it didn't go through. I had to cancel , then since they were blaming ** I decided to put them to the test by having my partner deposit and transfer again and the same thing happened..*** confirmed the transfer and BMO after another one hour and 40 minutes according to BMO they don't have a record that money from *** has been sent

• Review fromBarbara E

  Date: 08/01/2024

  1 star
  We have had accounts at BMO for many years. ** ***** * *** ******** ** *** ***** **** We visited our branch today to do banking that could not be done online ( my preferred method ). There was a long line of customers, one active service rep, and two other reps wandering around chatting to each other. This was our third attempt to do this banking, as the lineup was long every time we attempted to try to go in. With the record profits made, I am annoyed that so few reps are there to help. Also, the dress code ** *********..leggings, baggy sweaters and sport shoes are hardly professional. The rep who finally helped us was polite and friendly but in no rush to clear the long lineup.
  ******* **

• Review fromJeremy C

  Date: 04/01/2024

  1 star
  ***** **** *** ** *** ** *** **** ** **** ******. Staff is really bad... ************* ******* **** do not care about helping you. Site is always down when trying to move money as well.

• Review fromBarry C

  Date: 02/01/2024

  5 stars
  My debit card was damaged. Husam H. at Oakville Branch was kind enough to show me how to change the app on my phone as well as wallet pass with new replacement card. Thank you for great service today.

• Review fromMelissa H

  Date: 30/12/2023

  1 star
  I was a victim of fraud, I reported to police, to bank , took all proper steps, it took them 2 days to complete so called investigation. My phone was lost along with my ID, however I had bank card, my phone was locked. However the 5000.00 in unauthorized pending overseas withdrawals are said to be my problem now, even though when I went into the branch to see the manager she straight out said 1100 had already been deemed fraud, overnight apparently her words completely changed, she then says sorry your issue call this number to basically advance issue as its not in her hands, she said I told her my pin was unprotected, I had never said that to her at all.... my bank stuff does auto fill on my phone and im pretty confident anyone's, but my phone was locked. ** * ***** ***** **** *** ******* ** ** ************* **** ******* *** ****** *** ******** ******** **** I really am a true victim, have never ever in my life claimed any fraudulent pending charges, now im sitting here even more in shock by this experience. ***** **** **** **** **** ******* ******* ** ** **** ******* **** *****

• Review fromMiriam S

  Date: 28/12/2023

  1 star
  BMO's systems are poorly built - their user experience is absolutely counterintuitive, and filled with mutually conflicting user journeys. BMO forces you to run around in circles speaking with ****** employees with disjointed, conflicting instruction, to no end.
  My brother in law was attempting to send me an etransfer. He was unable to send the transfer because in order to add me as a recipient, he needed to verify his identify, which could only be done via text. The phone # field is marked as OPTIONAL so was not filled when he created his account (he had a New Zealand phone #, and the phone field does not allow for Intl #s). When he tried to add his # today, he was locked out of his account and required to call BMO. He then called BMO who gave a set of questions, and later advised he failed an account verification question, and advised he now needed to drive to the nearest bank with IDs to open his account. He then drove to a BMO bank (and told them he needed to add a phone # to his profile in order to etransfer me today + asked if he could add me as an etransfer recipient). They unlocked his account, added a phone #, but advised he would need to add me as a recipient separately and that they could not help with this step. He then drove home, and upon trying to add me to his account was locked AGAIN, and told that he could not make any changes given his profile was recently changed; he would need to call the # at the back of his card for further help (we were now being asked to cycle through our previous). We called BMO Glen E. they advised that we would need to return to the bank to call BMO services to unlock the account. What a RIDICULOUS ask when we were JUST at the bank, with them knowing my brother in law was attempting to make an etransfer - why did they not tell us this when we came in with the initial support request? BMO is a very disjointed company, with illogical, conflicting user journeys that will waste HOURS of your time, and result in nothing.