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Business Profile

Bank

Scotiabank

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Scotiabank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scotiabank has 130 locations, listed below.

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    Customer Review Ratings

    1.19

    Average of 73 Customer Reviews

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    Review Details

    • Joshua P

      Date: 28/04/2024

      ********** *** ****** *** ********* … the customer service I have received lately is absolutely pathetic. Managers can’t do **** right and then they expect these poor customer service reps to have all the answers when their higher ups don’t have a clue themselves! **** * **** ** * ***** Unlimited transactions on your account? Nope! Even though your told there is don’t believe it ******* *** **** **** *** *** **** **** ** *** **** ** ** *** ********* ****** **** **** *** **** *** ************* **** *******

    • Amanda D

      Date: 14/04/2024

      ******** ***** ******** **** I closed my account. ***** **** ** ******* **** **** ********

    • Ronald C

      Date: 04/04/2024

      I've been very disappointed with scotiaonline.scotiabank.com and it's policies you've absolutely discriminated against me before and now have put a hold or suspended my account om really thinking about filing a suit against you for this and im telling you to open my account now or you will be hearing from my lawyer I'm not playing with you anymore ****** ****** ** ******** * *** *** and now your playing with me again

    • Ban Z

      Date: 18/01/2024

      There is one staff (named Shreya) *** ********** ************** *** ******* In the last one month, I booked quite a few appointments through their call center, she was the one assigned to me for 4 of my appointments. She cancelled 2 of them without asking me, which delayed my banking!! Another two appointments, I waited for long time, she didn't show at all! I called the call center to complain about this, one staff was very nice, she noted my complaint and said she will notify the manager in that location. However, almost two weeks passed, nobody contacts me. That means the manager doesn't care about my concern!!!!

    • J. L.

      Date: 14/12/2023

      * *** ************* * ******* *** denied service by BOTH the Manager and Assist Manager at my branch! **** *** *** ****** ************** *** * **** **** ******. Could you imagine being denied service because of how you look ? Dress? In 2023 if that ? ***** ** ****** *** *** **** ** Fortunately I found another bank that appreciates there customers and gave me the service I was in need of.

    • Jeanie D

      Date: 13/12/2023

      My family has been with Scotiabank for over 60 years and they have been excellent in handling our finances. Sean at the **** ****** ****** ***** location in Calgary is knowledgable and kind. Connor E our advisor is personable and smart. Sherry D at the ********** location is extremely capable, intelligent, on top of things, and she really cares.

    • Alicia M

      Date: 07/12/2023

      They don’t care for the average person. Ran into a bit of financial hardship and missed a **** payment. Now they are throwing their policy at me and are holding all my cheques for 5 business days. I have a car payment coming out in one day and they wouldn’t even clear enough to cover that from my regular paycheque from the same company for 7 years. I now have to beg my family or use their solution to take my cheque to a cheque cashing place which I would lose a percentage of my cheque after already losing money having to leave work early as they close when my shift ends just to make sure my payment doesn’t bounce. I don’t even have money to go grocery shopping for my kids and it’s so close to Christmas. I was so upset and stressed with everything that I had a break down in their parking lot **** ****** ** ** ***. I have never felt so small and worthless.

    • Shervin M

      Date: 03/12/2023

      ***** **** ****. Online banking is down every week . It’s absolutely ridiculous

    • David M

      Date: 02/12/2023

      Accountability and transparency at this bank is non existent.They take ** ****** ** **** **** PROTECTED Government Pension Benefits and then close his account and issue a trespass order so they don’t have to face any consequences over their mistake and their lack of ethics. ******** ********* *** ***** *********** ** *** ***** ** **** ********* ************ The truth shall prevail!

    • Lisa H

      Date: 12/11/2023

      Always something with this bank and their online banking services. WHO DOES MAINTENANCE ON YOUR SITE DURING THE DAY?????

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