Reviews

This profile includes reviews for Scotiabank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Scotiabank has 130 locations, listed below.

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  Scotiabank

  44 King St W Toronto, ON M5H 1H1

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  Scotiabank

  865 Britannia Rd. W. Mississauga, ON L5V 2X8

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  Scotiabank

  400 University Ave., 15th Floor Toronto, ON M5G 1S5

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  Scotiabank

  1258 King St. East Kitchener, ON N2G 2N5

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  Scotiabank

  1151 Weston Rd. York, ON M6M 4P3

Review Details

• Review fromBob C

  Date: 04/02/2023

  1 star
  **** *** **** ******* **** *** *** ********** I quit using scotia bank many years ago because they completely messed up my, business account, personal account and mortgages. Now (Dec 2022 to Feb 2023) I am trying to do a simple transfer of an old rrsp from scotia to another bank and they cannot even do that. A signed transfer form has been sent to them several times in the two months and there has been zero response, to the bank I now use, from scotia bank. I have phoned 3 times and been told all kinds of ridiculous b.s. but still no transfer. I even went into my local branch to try and cash in the rrsp and the teller said the person I needed to see about this was busy but would phone me that same day. Guess what, this was almost two weeks ago and I have not received a phone call. Customer service does not exist at scotia bank. I am trying to get MY Money Back, (which they happily took from me) and they are doing everything they can to prevent this from happening.100% disgusted with this bank!

• Review fromDarryl P

  Date: 04/01/2023

  1 star
  Scotia bank has to be the worst banking institution in Canada. They owe me over $20,000 and it has taken them over 5 weeks to get me my money. (And I’m still waiting!!). Every time I call them they make another excuse and say money is on its way. Even though I can pay them digitally, they somehow are unable to pay the same way!!! Welcome to the 2000 Scotia bank. If I didn’t pay them $20,000 there would be massive repercussions, however, for them nothing!!! Awful institution, ** ****** ******* *** * ***** **** ******* **** ***** **** ******

• Review fromCarol B

  Date: 04/01/2023

  1 star
  We are living in California for the winter hour Scotiabank **** is up for renewal called to have hour cards sent to hour California address they canceled hour cards and don't know if were getting new ones every time we call we get a different story

• Review fromSteve E

  Date: 21/12/2022

  1 star
  This bank lost 2 of my US transfers, I called them daily no one ever answered the phone. I came in twice to speak to a manager who was always to busy to speak with me yet the bank is always empty. Promised to call me back, but never did. I forwarded my issues to the head office in Toronto where I was offered $300 meanwhile my $4000 US transfers still have not been found. I honestly can't believe a Canadian bank can be run so poorly and still be open.

• Review fromTerry T

  Date: 09/12/2022

  2 stars
  Not impressed with the Fraud department. End of August this year my account got hacked 3 times by **** *** ****** for $50 each shot. I called some one on the 800 number and was told to get a new card and pin number which I did. And told me also in 30 days would hear something about my hacked money. Was told **** *** ****** had to prove to Scotia bank that I actually used the service which I did not and never had. Approx. 3 months later I called and waited on phone for 52 minutes only to be told I never had a claim in no record of old bank card number as it was destroyed at time of new card given. Least to say if the bank needs my $150 that bad they can keep it. Getting to be as bad as an insurance company

• Review fromShifawn O

  Date: 08/12/2022

  1 star
  Absolutely the worst bank I have ever dealt with! I cannot get away from them fast enough.
  My recent experience with their mortgage department was horrible, from them overpaying my previous mortgage and car loan with money from my credit line, to not providing me with a precise disbursement. A few months later, I went to fix my mortgage and the mortgage specialist provided me with inaccurate information putting me at a disadvantage to paying off my mortgage faster.
  My most recent experience, I tried to create a savings account to take advantage of their high interest rates, but good luck getting any money in the account. Since I couldn't directly transfer my money from my chequing from another back to the newly created savings account, I tried adding a negative balance to my credit line instead; however, their online system does not allow me to transfer my money into the savings account. On top of this, they opened a chequing account for me too which I did not request and of course it has high monthly fees. So to try to resolve the situation, I have since called THREE times. The first time, after talking to three different people, finally someone said they closed the chequing account... gave me a confirmation number and everything. But who knows that they actually did, as i still have a chequing account on my profile. The second time I called, I spoke to 3 different people over the course of 40mins for someone to finally tell me that the department I need to speak to is closed. The third time I called, I spoke to someone who said it would take them 3-5 days to transfer my money from my credit line to chequing account and that they could not put it directly into my savings account. Who knows how long it will take to transfer it to my savings account. When I asked them why it takes so long and why they can't put it directly into the account I want, they just said that's the way it is.
  So disappointed. They need to upgrade their technology!! Worst bank ever!!

• Review fromMila b

  Date: 08/12/2022

  1 star
  IT IS A HORRIBLE BANK . THEY SENT MY Student loan that I paid off to collection agency and now the collection agency is after me to pay !!!!. **** *** ***** ************** *** ***** *** ********* ***** ******** **** *****

• Review fromAmal N

  Date: 06/12/2022

  1 star
  Horrible bank. Client of 11 years and they took NSF fees of $48 for a $4 shortcoming. Not sure how this makes sense. But this is the typical evil bank you see in the movies. Shameful and disgusting banking practices. Will be closing all am accounts and movie to a better bank, which is any bank possible.

• Review fromDennis M

  Date: 26/11/2022

  1 star
  Have a HELOC, **** card & Mortgage with them. Online system is brutal. Payments via transfer happen within 1 day and are posted by other banks, but not Scotia. Takes 2-4 days to post transfer payments… so they can charge me more interest, of course. You have no idea what’s going on with your mortgage payments because the don’t show any transactions and only 1 year-end statement is generated. With rates going up as they have been, don’t they think people would want to see how their payments are being allocated ? I.e. principal and interest.
  Much more to say, but others have already covered them. ** ***** *** *** ** **** **** ****** Gee, ya think any of their VP’s bother to read any of these reviews? ** **** * ***** **** **** * ***** ** *****. I’m closing everything except the mortgage because I won’t give them the satisfaction of an early payout penalty.

• Review fromVictor R

  Date: 20/11/2022

  5 stars
  I love Scotiabank. I have been a customer for 3 months and they have been beyond belief helpful every time both over the phone and in person! I am very grateful for the product and services. Camilo helped me today and he deserves a raise!!