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Business Profile

Health and Wellness

Cubert Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Cubert Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cubert Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Cubert Inc

      315 Queen St W Toronto, ON M5V 2A4

    • Cubert Inc

      3422 Old Capitol Trl PMB 17 Wilmington, DE 19808-6124

    • Cubert Inc

      5620 Grace Pl Commerce, CA 90022-4119

    • Cubert Inc

      1007 N Orange St Wilmington, DE 19801-1239

    Customer Complaints Summary

    • 224 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:25/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 6, 2025 I ordered a **** ****** **** *** scale it was delivered and I used it for five days when I realized it was not recording information properly and the scale measurements are also not accurate. I started a live chat and did not get a response so the next day I sent an email with my order number requesting a return authorization, later that day they sent an email saying they received my email request and they would get back to me as soon as they could, because they were busy. Two days later I received an email asking for my order number and or my billing address and name, I responded saying I gave you my order number in the email that I requested my return, so I provided them the order number again with my name and address. I still have not received a reply and this email was sent to them on Sunday march 23 in the morning. I want my return authorization so I can get a refund. *** * ** **** ********* ***** ******* ** *** ** **** **** ****** ******** ** *** ** *** ********** *** ******* **** * **** *****

    • Initial Complaint

      Date:16/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings,

      I ordered two dog beds from Toby & Ace on approximately 2/20/24.

      I communicated with the company via documented emails on the following dates with the following responses:

      3/1/24 - Beds would ship next week
      3/11/24 Beds would ship end of March
      4/1/24 - Beds would ship mid April
      4/20/24 - Beds would ship end of April
      5/1/24 - Beds would ship second week of May
      5/2/24 - I asked them to take 10% off per week of further delay due to ongoing delays; response was no need as they were confident shipment would take place second week of May
      5/23/24 - Beds would ship first week of June
      6/14/24 - Beds would ship end of June
      6/27/24 - Beds would ship first week of July
      No beds have shipped.

    • Initial Complaint

      Date:09/07/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from **** ****** on 6/12/24.

      I received an email on 6/14/24 saying that the shipment would be delayed and I’d be receiving my shipment by 7/4/24.

      They still haven’t shipped my product and I’ve asked for a refund but they aren’t being very cooperative.

      They took my money and haven’t delivered the product that I ordered. They keep pushing the delivery date out so I just want my money back.

      I am asking that you please help me get my $194.65 back from Hume Health.

      Thank you.

    • Initial Complaint

      Date:28/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After multiple attempts to receive a full refund plus return shipping charges from **** ****** ***, I have no choice but to file a BBB complaint and request assistance in resolving this matter. I contacted the company requesting return instructions, within the 30 day return policy. * ************** **** **** *** ***** *** ***** *** ****** * ***** ********** ** *** ** ** **** *** ***** **** * ****** ** ******. When she finally said that **** would accept the return, she told me that I had to pay for the return shipping fee. I replied to her and stated that the **** website advertises Free shipping & returns on all orders. She replied telling me that they were in the process of updating their policy. This particular correspondence (me pointing out their advertisement) was on May 16th. As of todays date, the same exact advertisement is STILL on the website, ***** **** ***** ** **** ********* ********* ** ** ************* **** ** *** ***** ********* ** ***** **** ****. On May 19, I emailed a letter of payment demand, I received a reply stating that someone would check the warehouse to see if the scale was received. I then sent an email proof of delivery, showing that the warehouse did in fact receive my return. On todays date, May 27th, I received an Email stating that the warehouse did not confirm receipt. ** **** ****** * **** **** **** ******* ** **** ********** ** ****** ** ***** ********* ** ** ****** ******* *** *** **** **** **** ***** **** *** ************* *** **** ******** * ******* ** *** ******* **** * *** **** ** **** **** ** *** ********* * **** ***** ** ****** ***** *************** ** **** ** ** ****** ******** ********* *** *********** ** *** **** ******* **** *** ************* ***** ******* ** *** ***** **** ** *** *** ** **** ************** * *** ********* ******* *** *** * **** ** *** **** ** ** *** ***** *****. I paid a total of $224.35 between the scale price and return shipping fee. * **** ******** ** ****** ** ******* ****** ** * ****** ******

    • Initial Complaint

      Date:22/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a **** Scale from FitTrack 8/23/2020, along with purchasing the FitCare+ Lifetime warranty. Scale has a plate that is no longer attached. I contacted support 3/22/2024 about the issue. Support said the scale was eligible for replacement 3/28/24 and asked for my mailing address. I responded immediately with the address, within 4 minutes of receiving the email. I have yet to hear back or receive a new scale. I have sent multiple emails, reached out through social media messaging and have never gotten a response and I tried to chat on the FitTrack website and the HumeHealth website (the company they are linked with now). No one ever came onto the chat, though I was well within the posted business hours for response. I want a new scale or a refund of the scale and additional warranty I purchased.

      Customer Answer

      Date: 17/05/2024

      The business responded to me directly and sent a new product.  Thank you.

    • Initial Complaint

      Date:14/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ******** smart scale on January 28th. The product has not shipped, I received a tracking number that has not changed in weeks and now they stopped responding to emails asking for an update. My last email requested a refund ******* * ** ****** ******* *** ******* ****** *** ** **** **** *** ********* ** ******** ******* *** They'll wait until it's past the 30 day refund period, charge me a re-stocking fee *** *** **** **** ******** ** ******  I've received no response. I also tried the company's customer service chat feature and received no response there either. **** ******* ** ******** *******

    • Initial Complaint

      Date:13/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a dog bed on line on November 23, 2023. Received and email on November 28, 2023 letting me know the bed was out of stock and was offered a 30% discount and wait until the end of December 2023 for re-stock and shipment. I sent them an email on December 29, 2023 asking if the bed had shipped yet and when would I be getting my 30% back. The $249 payment was taken the day I ordered. They replied that it would be restocked that week and sent out the next. January 8 I sent an email expressing my frustration with a reply that a follow up had been sent to the billing department for the refund and the bed would be shipped January 20. On January 21 I sent an email as I had not been notified of a shipment and therefore asked for a full refund. I received a reply that said it would be processed within the next 5-10 business days. On February 11 i sent an email requesting my refund be processed immediately. I heard back from them the same day stating they were actively working to expedite my refund and I would receive confirmation once processed. I replied notifiying them I would be contacting you and my credit card company if I did not have my refund by the end of business today. I have received no reply and no refund, therefore I am requesting your assistance in this matter

      Customer Answer

      Date: 11/03/2024

      I have received my refund from this company after many attempts. 

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company said several times there was a delay in shipping. Never did they deliver the item. They asked for my bank account information to issue a refund, for which I denied, ** **** ** ************ **** ** ******* They beat around the bush and never gave me the product or my money back.

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a scale from this company back Sept 2021. They sent an email stating it was returned to sender. And a new scale would be sent. Then they pretended to attempt a refund stating that ****** was having issues. Then requested way too much banking information:As such, we would appreciate it if you can provide us with the details below so we can forward it to our Finance team:
      Name of the bank:
      Bank address:
      Routing (ABA):
      Account number:
      Type of account:
      Name of the beneficiary:
      Address of the beneficiary:
      ?
      Looking forward to your response.
      There was no way I was providing all of that. This is the second time they have done this and stated they would mail a check. This company responds but does never provides a resolution. The product or the refund.

    • Initial Complaint

      Date:21/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company online for a pet bed. It has been nearly a month and it didn't ship. I emailed them twice and haven't heard anything back. There have been no updates and I can't get in touch with the. I want my dog bed delivered or a refund

    Cubert Inc is NOT a BBB Accredited Business.

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