We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health and Wellness

Cubert Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Cubert Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cubert Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cubert Inc

      315 Queen St W Toronto, ON M5V 2A4

    • Cubert Inc

      3422 Old Capitol Trl PMB 17 Wilmington, DE 19808-6124

    • Cubert Inc

      5620 Grace Pl Commerce, CA 90022-4119

    • Cubert Inc

      1007 N Orange St Wilmington, DE 19801-1239

    Customer Complaints Summary

    • 220 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The item purchased was never received and there is no effective way to contact them. They do not respond to email, chat, DM on ** or **.

    • Initial Complaint

      Date:05/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ******* ** * ***** They claim things that cannot be done including being w/in a 3% efficacy range as a **** Scan which is currently the gold standard to measuring body fat (both subcu & visceral). It’s supposed to measure your body fat (subcu and visceral separately), water weight, weight, and track your progress, but the problem is their scales don’t work correctly except for the overall weight. The rest of the body measurements are a calculation based on BMI which must be tracked through a phone. The reason they designed it this way was to get a hold of your data and sell it. They’re basically a data broker masquerading as a health company.

      If they just sold a cheap scale (retail price pt $50-70) just for weight and BIA (fat impedance analysis) that showed on the scale w/o needing to hook up to a phone’s ********* to see results, I’d buy one. But at this price point of +$200, it’s definitely NOT worth the hassle.

      On top of all that, they made ME responsible for paying for my return. ** *** **** Also, I sent my scale back Dec 27th which they received on Dec 30th, yet I still have not received my money back!

      Lastly, it looked like this scale would be durable from what I saw on the website, but they’re very poorly made. It’s partially made of plastic, while the surface you step on is made of tempered glass. If it slipped out of one’s hands and dropped onto a hard surface, I can almost guarantee it would break. And don’t even get me started on the poor design of this thing. Right where the fat impedance handles are supposed to sit while resting, there is a charging port. Also, once you pull the fat impedance handles out, they never fit back into the groove they’re supposed to sit in.

    • Initial Complaint

      Date:26/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 28th 2020, ** ********* ******** ****** ordered a fit track scale as a gift for me. This includes a LIFETIME WARRANTY. The order # is ******.

      On December 8th, 2024, Ib reached out through the chat provided on the FitTrack website, because my scale is NO longer connecting to the **** App, provided by fit track. It won't connect on multiple devices.

      I spoke to "****" and was told the scale has been discontinued, as a replacement scale will be sent to me under the Lifetime Warranty that was purchased.

      I've been constantly requested the tracking for my replacement and have been getting nowhere. Today is December 26th and **** ******** *** ********* ***** * and piece paid, as well as the latest communication. This same paragraph from her, has been repetitive throughout our communication with no resolution. I've requested a manager many times and my request wasn't even acknowledged by her.

      There is no other way, other than email, to contact this company.

      Fit this to be resolved, if like my brand new, up to date, replacement as promised.

    • Initial Complaint

      Date:24/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/18/2024 I bought a **** Body Pod online. Shipping was delayed until mid-September. Once I was able to start using the scale I did not find the information it provided helpful or necessary and, per ****'s return policy, timely returned the Body Pod for a full refund of $194.65. I had to ask 3-4 times for return instructions, because they tried to persuade me from returning it multiple times first via email. They received my return at their warehouse on 10/2/2024 and I still have not received my refund. From 10/14/24-11/1/24 I was told via multiple email inquiries on the status of my refund that my refund was “in the queue” and will be processed “as soon as possible.” On 11/1/24, I opened a chargeback with my ******** Card, which was resolved on 12/1/24 because **** told ******** and I that they were unable to process the refund because of the open chargeback. It is now 12/23/24 and I’m still getting the same run around that they can’t process my refund because of the chargeback, which ******** confirmed twice was resolved on 12/1/24 (and even sent them a second notification on 12/8/2024). I have opened a complaint with Ohio Consumer Protection ** **** *** * ***** ****** ****** ** **** ******* *** ** ****** ** ** * ***** Any assistance you can provide to help me (and others) get their due refunds would be greatly appreciated.

      Customer Answer

      Date: 06/01/2025

      I received my refund of $194.65 from **** Health on January 2, 2025, to my original form of payment (******** credit card). You may close the complaint.

    • Initial Complaint

      Date:20/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a health scale from **** Health back on 11/20/2024. When we received the scale my wife was not happy with it and wanted to return it. I reached out to returns several times asking for an address and return information. I also tried their chat feature but nobody ever responds. After sending several emails I finally got a response asking what was wrong with the scale. We said nothing we just don’t like it. Several days later I got a response offering me a discount if I keep the scale. We said no thanks. I finallly received a ship to address and sent the scale ***. I received confirmation that it was received on 12/6/24. I have not received a response since and no refund even though they have the scale.

      We just want our money back as they guaranteed

    • Initial Complaint

      Date:19/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 19 2024 purchased a dog bed $249 from **** and ***-- after waiting 2 months and no bed contacted company was told on back order -- waited again and contacted company told still back order but since I waited so long would give me 15% discount {$37.35} which they did not do --in Aug with still no bed requested a refund after short wait contacted company said could NOT return to credit card so asked them send me a check. Continued to wait and sent multiple emails requesting my refund and continued to tell me were working on it. as of Nov will NO longer accept my emails. Doing further inquiring see is class action suit trying be brought as have done same thing to others.

    • Initial Complaint

      Date:13/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased ****'s Body Pod, a body scan scale for weight control measurements and lifetime warranty for the product. Per company's terms and conditions, the product is eligible for return within 60 days, in case it is defective, the company promises to cover return shipping.
      In brief: the scale does not function reliably at all, the company failed to troubleshoot the product, yet they refuse to issue the pre-paid shipping label to return the product for full refund. I'm asking BBB to assist in the resolution.

      Details: the scale does not provide reliable weight readings and most of the readings are not realistic. I'm 5-5, roughly 140lb, size 8-10. On some occasions the scale read I weighted 88lb, even 60lb. It reads my body fat percentage as 8%-15%. Average BFP for a woman my age would be around 23%-33%. A value below 20% is not realistic for a person of my posture; 8% would be likely a dead mummy.
      I reached out to the company to return the product. At first the chat agent asked me to try to troubleshoot. I agreed and provided requested screenshots and pictures (by e-mail). Never heard back (although I followed up twice by email). I attempted to reach out again by chat, but all of a sudden the chat response times became very long (hours) - the chat communication became ineffective. Then chat agent claimed they could not find any record of troubleshooting and thus refused to issue the label. Then they stated that the company no longer provided the pre-paid labels (the terms and conditions posted on the website still advertise so). Then requested a video. It appeared to me that the company was not trying to troubleshoot at all, but was just changing the goal-posts to refuse to take the product back.

      I strongly believe, the product is not only not reliable as advertised, but unreliable to the point where it's useless. I insist that the company should provide the free return label, because they never attempted to troubleshoot the product and the product does't work.

      Customer Answer

      Date: 15/01/2025

      I'd like to provide you an update on my complaint with **** Health (Cubert Inc.) - ID ********
      I have continued to attempt to communicate with the Customer Service via Chat on company's website. The process was very inefficient - the responses would come within hours, in some cases days. The company kept insisting the product was fine and tried to convince me I don't stand right on the scale, the scale is not in a right spot, I don't turn on the scale right, etc. I provided them with countless screenshots and photos and eventually, finally the company admitted the product was defective. They agreed to issue the refund and after few follow-ups I finally received my money back.

      I guess the moral of the story is not to give up. Nevertheless, the process was very, very, very time-consuming and frustrating.

      * ***** *** *** ******* ** *** ******* *** ******* ****** ** ******* *** ****** ******* *** ***** ** *** **** ** ********* ******* ** * **** *** ********* ******* **** ****** ** ***** ***** ****** ***** ******* *** ********** **** ********* **** *********** *** ****** ** **** *** ********* **********

    • Initial Complaint

      Date:04/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 dog beds from **** & *** on 9/14/24 and still have not received. I have emailed customer service and told “supply chain issues”. Last told would be delivered by end of November. I paid $249 for each bed. Having now read numerous online complaints. I would like a refund now. Thank you.

    • Initial Complaint

      Date:26/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Hume Health Body Pod smart scale on 9/19/2024 for $229 (order number ****** *****). Once I received it I noticed immediately it was not working right. The measurements for body fat, hydration, muscle mass, etc. would fluctuate wildly from one day to the next. I contact customer support and gave it a chance, following the support person's troubleshooting advice by hydrating well for several days and taking measurements at the same time every day from 10/8-10/14. The scale showed measurements that were still all over the map, so I requested to initiate a return. It took 2 days of repeat emails to get a reply and after trying to convince me to keep troubleshooting, I knew I'd be reaching the return window limit so I declined and asked to initiate the return ASAP. I shipped the scale back 5 days later on 10/19 at my own expense with images of the shipping label provided to the support person. They stated they received my return on 10/29 and to wait 7-14 business days for my refund. I received no refund in that time frame and emailed again, they said to wait 24 hours and I got no reply. Then he told me to wait another 5-7 business days. ** **** ***** * *** **** ******** ******** ******* ***** ********* *** *** **** ****** * **** **** the scale didn't function as promised, *** **** *** ***** ****** ***** ***** *****  I therefore filed a chargeback with my bank to get my money back. Six business days later they emailed me asking me to remove the chargeback and again told me to rest assured I would receive a prompt refund. It has been 20 business days and a full calendar month since the company verified they received my return to their warehouse and I still don't have my money back. * ******* ***** ** **** ********* *** *** ******* *** ******** ********** * **** **** *** ********** *** *** *** * ******* ** *** **** ******* ****** ****** *** ***t this company is not honest and possibly **********, selling a defective device and not giving refunds.

    • Initial Complaint

      Date:23/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After several days of the company trying to convince me not to return my order I was able to receive a return authorization. I returned my unused order that I purchased. The return was received by them OVER a month ago and I have been trying to receive my refund ever since.
      Each time I reach out for a status I get the same generic message ‘I understand your frustration. I want to assure you that I’ve escalated this matter to our billing department and I appreciate your patience…..’
      They received their product that I had to pay for to ship and now I want my $$$ refund!

      Business Response

      Date: 09/12/2024

      Hello,
      We sincerely apologize for the delay in our response and any inconvenience this may have caused. Upon reviewing your case, we can confirm that your refund was processed on November 24th.
      Thank you for your understanding and patience. If there’s anything further we can assist you with, please don’t hesitate to let us know.

    Cubert Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.