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Business Profile

Online Retailer

AN & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 352 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for a hoodie on December 7, 2022. December 9 , 2022 received a email saying my order was shipped and the tracking number is **************** . This tracking number has never worked and I have never received the item . Have sent 6 emails which has never been responded to. My order number is ***** . Very disappointed and upset as this was for my grandson . Now I am out the money and no present for him

      Customer Answer

      Date: 13/02/2023

      I have received from the company the product I had ordered . I believe it arrived shortly after you contacted them. Thank You for your assistance in this matter.

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AN & Associates, I believe acted on behalf of Shirts in Style (***** ***** ******** and charged my credit card for an order of 3 shirts. I got the shirts, but they were too small. Shirts in Style's return/refund policy is to email them requesting to return the products. They did not reply. They have no phone number. My credit card company ******** ******* is investigating this case. If indeed AN & Associates is working with Shirts in Style, their phone is not working either, * ***** ** *******. Shirts in Style did live up to their end of the initial deal, but fell apart when it came to asking for a different size shirt and a refund. ***** ****** ** ****** ** ****** **************************

    • Initial Complaint

      Date:04/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order successfully of $44.94 (original paint by number/******* ***** *****). Received an email stating my order was shipped; the address info was blank & the tracking link was only a pic. I’ve emailed the company 3 times & called over 9 times. Their phone number does not work & no one has emailed back. I want my money back & to no longer do ANY business with this company or any branch of them

    • Initial Complaint

      Date:03/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered car trash can on 12/20/22 cost $19.99 plus $8.99 shipping.
      Paid through ****** used phone number and email of seller. Phone not in service
      email not real. Have contacted ****** and filed a dispute.

    • Initial Complaint

      Date:15/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 bra and have not received my product, no numbers work or email. The company has not reached out atvall.

    • Initial Complaint

      Date:06/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two front doors and two rear doors LED car door lights sills for $83.99 with tax included on November 15, 2023. Until now, I have not received any of those items. An update with tracking details would be appreciated. No emails regarding the order. Nothing at all. I tried to call the number (800) 400-0388 showing up on the BBB website, and it says that the number is not in service at this time. Here is the address that is also on the BBB website: AN & Associates; Address: 2740 Slough St, Mississauga, ON L4T 1G3; How are we customers supposed to get in touch regarding the items we ordered? **** ***** **** ** * ****. Please investigate. I paid through ******. Either they deliver my items as soon as possible, or I want a full refund. $83.99 is not a small amount. Thank you.

    • Initial Complaint

      Date:05/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a gift for Xmas for my daughter

      No confirmation e mail regarding order sent, nothing.

      They charged my debit card- $54. & change

      Then I randomly get a “text from them w a shipment #” ran it through usps when a label has been created but nothing has shipped… Bevsuse it never will

      E mailed 2x no response

      Called # on their site twice, “number not in service at this time.” ** *** ****** ** ****** ***** *** ******* ****** *** **** *** ***** **** **** **** ***** ******* ******** **** ** ***** **** **** ** ********* ** *** *** **** ***** ** ********* 
      I never order off of anything but big companies like ******* *** ***** ******* ***** etc. things I know are legit- but she really wanted this gift and instead of researching first then buying I did it the other way around. **** *** * ****** * ***** **** ***** ** ******* ** ***** *** ** ****** ** ******** ****** *** ***** ** ***** ******

    • Initial Complaint

      Date:22/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 items from the website Ashleyjewels.com on 11/04/21. Order number ******. On November 26th, 2021 my package was delivered with only one of the three items I ordered. I did not receive the elephant love keychain which was $16.00 or the good luck elephant pendant which was $3.00. I have been reaching out to this company with many emails and never got a response. The number to contact them is not in service. I would like my items shipped or a refund. * **** ******** ** ******* *** *********** ** *** ******** ****** * **** **** **** ***********

    • Initial Complaint

      Date:16/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two pair of pants on 11/5/2022 for a total of $55.18. Received no confirmation email or shipping info, just the notification that the money had been taken out of my account. Tried calling, but no response. I'd like a refund.

      Invoice ID ****************** Transaction ID *****************

    • Initial Complaint

      Date:08/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 10/8/22 never received any email confirmation. I was charged $72.97. I emailed 5x and no response . Phone number never answers. It’s been 30 days no response and want a refund

    AN & Associates is NOT a BBB Accredited Business.

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