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Business Profile

Online Retailer

AN & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 352 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:22/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately on or before December 20 2022 I ordered 4 sets of compression socks. One set was knee high and the remainder were low cut. The order was confirmed on December 24 2023 via email.Upon reviewing the confirmation email I noticed I had made a mistake and ordered the wrong size (ordered sm/med when I should have ordered L/XL) for the set of knee high compression socks. I immediately replied to the email as instructed, to inform them of my mistake and to please correct it before shipping. I received no reply. The remainder of the order was correct - 3 sets of low cut compression socks size L/XL
      On January 19 2023 my order arrived. The knee high set of socks was the wrong size (sm/m) This is my fault as I ordered the wrong size. The other 3 sets of low cut were also the wrong size. They were also sm/m when they should have been L/XL.
      I drafted a letter that day and sent it via email. I have sent approximately 10 further emails all asking to please reply and send me the correct size socks. I have even offered to pay the return shipping cost. I still have received no reply.

    • Initial Complaint

      Date:15/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item online from my brush set.com and I keep getting junk mail after unsubscribing from them. Still haven’t received a hairstyling product. They sent an order #****** and a tracking number ************* and a link for *********** which I cannot locate. ** ***** **** **** *** ******** **, keep getting junk mail from other places and no product. I called their phone number ###-###-#### and it has a recording that it cannot take calls. So I’d like to let you know this place is not legit.

    • Initial Complaint

      Date:07/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2 paint by numbers from
      ************.com
      Order no. **** Receipt says 2-5 day shipping
      After getting my money it said 5-15 day
      ***** post shipping number does not exist
      ************* Their web site will not answer customer service requests
      All my account says is fulfilled
      $33.58
      Bank deduction says
      AN & Associates store Purchase

    • Initial Complaint

      Date:18/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase 1/13/2023- 5 in 1 Hair Styler Brush
      Paid for product -$ 56.33
      Never sent a confirmation # or Order # as promised to my email.
      Have tried calling the number on the website and it is "out of order"
      Sent 3 emails to their "contact" info but no response. I receive an automated reply that my email was received.

    • Initial Complaint

      Date:18/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 smart GPS watches online on 1/2/17 my ******** ******* card was charged $152.91 that same day. I did not receive an email with tracking or a confirmation number. I did however, receive an email from ****@*****************.com saying "Hey there! Thank you for ordering from our store. Here's some more fresh finds and favorites picked for you". So the company acknowledged that I have ordered from them but no receipt or tracking for the items I was charged for. Their phone number goes straight to an unidentifiable voicemail and their email response is that it takes 1-2 business days for a reply. Their shipping policy online says that it can take 48 hours to process and up to 10 business days for delivery. Today is 10 business days and I don't even have a tracking number let alone a package. I just want the watches I ordered. I just want the watches I ordered for my kids.

    • Initial Complaint

      Date:18/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sweatshirt through this company on December 13th, 2022, order # *****. I received an email stating it shipped on December 15th, 2022 and could take 14-21 days. The tracking number provided was never valid so I haven't been able to track the progress and still have not received the item. I have attempted to email the company twice with no response; I tried calling the number listed but it went straight to a voicemail system. I just want to know where the item is or receive a refund. The order cost me $38.95.

    • Initial Complaint

      Date:12/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sweatshirt for my daughter for Christmas off the website. I did take away some time to get to know. It’s just recently got to me a few days ago and it is nothing like a picture it is cheaply made, and not sure if the size much smaller, I have contacted the company repeatedly by email every day. I always just get an automated message saying respond to you within one to two business days. , I have contacted the company repeatedly by email every day. I always just get an automated message saying will respond to you within one to two business days. It’s been over a week they’re ignoring me. It cost over $44 and that’s a lot of money for someone who’s got a small income could just take a loss like that and get ignored from a company. Please help me resolve this so I can get my money back. Thank you.

    • Initial Complaint

      Date:11/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hoodie in early November and have not received it. The money has been taken from my account. They sent me a tracking number, but it is not a valid number. I have corresponded with Help me, per site instruction, and called one time. I have not received a response. I would like the hoodie, otherwise could I please have my money refunded.

    • Initial Complaint

      Date:08/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 shirts from shirtsinstyle.com on 12/11/2022. I received a confirmation of my order and my card was charged. I received a notice that my shirts were shipped on 12/13/2022, that my order number was *****, and my tracking number was **************************. I emailed them repeatedly after that when it appeared from the tracking information that my shirts had not been picked up by ****. I have never heard back. The shirts are listed as having arrived in *******, CA, which is where they were shipped from.

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 3d hoodie was a wast of time ordering from them was the hoodie i ordered was a Christmas gift for my wife. Took the money right away and says it was shipped on the 19 of December through a company in Jamaica New York and the **** is still waiting on the package and its now January 6 and have no more tracking info and not reply to several emails i sent...the hoodie was 40$ and i paid for expedited shipping that was 30$ with a total of 70$ paid.....think they are **** and im out 70$ wich im fine with if that's the case but not fine with them having my credit card info.......

    AN & Associates is NOT a BBB Accredited Business.

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