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Business Profile

Online Retailer

AN & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 352 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:28/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought these from a **** site known as Comfy Moccasin. They arrived 2 weeks ago. I ordered a size 12 American witch is a 45 in European. They sent a 44. I'd like a refund. They said send pictures, I did. I sent emails, text and phone calls. No response but a blanket text saying the same thing everytime! I want a refund! Nothing else came in the bag like a receipt. * **** *** ******* ** ** *** *******! Need your help. I'm not made of money. **** *** ******* **** **** ****** ** **** ******* I want answers from them and my Money! Thank you!
      ***** *****

    • Initial Complaint

      Date:23/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Oakley frames on 9/14/2024. They were supposed to ship in 3 to 5 days but didn't. I want a refund.

    • Initial Complaint

      Date:16/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to complain about the lack of action on our bed ***** *** *** *** **** *** *** repair, which is under warranty. It has been over two months since our initial request, and despite multiple calls and an in-person visit to your office, no progress has been made.
      As the bed is still under warranty, I request that you either complete the repair or return the bed as soon as possible.
      Please resolve this within the next week, or I will return the bed and change it.
      ** ***** ** *** ****** *********** DATE: APRIL 3, 2023

    • Initial Complaint

      Date:06/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought dark green ***** sandals from comfymoccasin.com for $26.94 on 7/9/24. They sent light teal sandals. I asked for a refund because I did not want the incorrect color. After many weeks waiting for a refund that they promised, they said I could send back the sandals, paying for my own return shipping. I repeatedly asked for a prepaid return shipping label because it wasn’t buyers remorse, it was a seller mistake. They refused, and offered a refund of $3.59. At this point, they stated that I would’ve had to return the sandals within 30 days of receipt, however due to me waiting weeks for their promise of a refund, and the back and forth asking for a return shipping label, it is outside the return period. I would like a refund for the remaining amount because I did not order this color. I am still very willing to send them back with a prepaid shipping label.

    • Initial Complaint

      Date:28/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company shipped me the wrong item, but requires me to pay the shipping to send the item back for a refund. The company however has recently moved their products to China and the shipping cost negates the refund I would receive. Company will not pay for shipping of item even though the mistake is theirs.

    • Initial Complaint

      Date:22/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 17, 2024 I ordered two pairs of shoes from Comfy Shoes. One pair was $22.50, and the other pair was @44.93. As of today 08/22/24, I have not received them. I have emailed the company numerous times at ***************************. They keep sending me a form letter from *********************************. Also I have called them a number of times, and they say to leave a message. No one returns the call. They have not even sent me a tracking number for my order.. They advertised their company on ********. Also they are still sending me text to order shoes.

    • Initial Complaint

      Date:17/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 pairs of crocs on June 8. I ordered them according to their chart size 15(m13/w15) and they were shipped out of China. I get them and they are all size 13(m11/w13) . I email them and after about a week. They respond and say they are going to send me the right size. By the middle of July, I write back and they get back to me at the end of July and say they never carried my size and offer me a 20% of my back. I write back and say I will take even 70% back just to recover some of my money now they want me to pay with my expense the crocs back and they will see what they will do from there. I wrote back and said if they would send me a prepaid shipping label I will send them back and I haven’t heard from them since

    • Initial Complaint

      Date:18/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/20/2024 I purchased an embroidered sweater that said mama on the collar and Liam with a heart on the sleeve in the amount of $47.94. Immediately upon receiving the item, we noticed a quality issue with the embroidery. We have attempted to reach out to customer service and submitted photos however, the company has failed to respond with ample amount of time to do so.

      Business Response

      Date: 12/07/2024

      Hi *****,

      Thank you for reaching out to us. We truly appreciate your interest in our products and services. Your inquiry is important to us, and we aim to provide you with the best assistance.

      Please note that our response time typically ranges from 1 to 3 business days. Rest assured, we are committed to providing you with the best possible service.

      Order Followup:
      We are dedicated to ensuring a smooth shopping experience for you. Our standard order processing time is 3-5 business days from the date of your order placement. The estimated delivery time is 14 to 21 days. Once your order ships, you will receive a shipping confirmation email containing your tracking details.

      If you do not receive tracking information within 7 days from your order date, please don't hesitate to contact us. We will promptly check the status of your order with our shipping team. While some of our best-selling items may take a maximum of 7 days to process, we continuously strive to expedite your orders.

      Size Issue:
      In the event that the item you receive is not the correct size you ordered, kindly send us a clear photo of the product, with the size tag visible. This will allow us to rectify the issue immediately.

      Defective Products:
      If you receive a defective or damaged product, please provide us with a photo or a short video highlighting the defect. This will enable us to verify the issue and promptly resolve it for you.

      Incorrect Product Received:
      For cases of incorrect products being received, please send us a photo of the product you received, and we will promptly verify the discrepancy with our shipping team.

      Color Variants:
      Please be aware that in rare instances where the initial color variant you ordered is out of stock, you may receive a different color variant. We are committed to shipping orders as quickly as possible and are pleased to offer you a courtesy 5% discount in the form of a refund towards your order. If this is not acceptable to you, please inform us so that we can explore alternative solutions.

      Cancellation/Refund:
      We are dedicated to ensuring your satisfaction with your shopping experience. If you wish to cancel your purchase or request a refund, please indicate the reason for your request, and we will promptly work to resolve your concern.

      Once again, thank you for choosing us. We look forward to assisting you further and providing you with the best possible service. Rest assured, we are committed to making your experience with us a positive and satisfactory one.

      Kind Regards,

      Customer Service Champion

    • Initial Complaint

      Date:17/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 5/13/24 for a personalized sweatshirt for Mother's Day. The order shipped on 5/18, and said it arrived in the US on 5/27. I have still yet to receive my order. I have an email thread with 28 different exchanges inquiring about the whereabouts of my order. I received nothing but generic copy and paste emails that provided no answer. They told me to check with my local ****, but never provided the **** tracking number. I only have the tracking number from China, which the **** won't accept. Also, there is no customer service phone number to call. Only and email address in which every response says I will get a response within 5-7 business days. All I'm trying to do is find out where my package is and they were EXTREMELY unprofessional and unresponsive

    • Initial Complaint

      Date:25/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/21/2024 I placed an order on comfycargopants.com for what was advertised as "**** **** Tummy control butt lifting jeans". I have purchased this brand previously from other merchants and what I received from Shirts In Style was not a **** **** brand product. I believe this was falsely advertised as a brand. The merchandise I reviewed was of poor quality in the fabric and construction. I reached out tot he merchant requesting a return for full refund including my shopping costs and they refused to cover shipping costs. I then submitted a dispute with ******. The merchant asked me to remove my ****** dispute so they can keep their rating. This is very unprofessional. I then took the dispute to my credit card company. The funds were refunded to me and then changed back to me because the vendor responded that the merchandise was received as described. The merchandise I received was not "**** ****" brand or quality.

    AN & Associates is NOT a BBB Accredited Business.

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