Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Received 2 notice # ******* & ******* * minutes apart. Mar 21st, went to pick up my aunt from the airport (first time coming to Canada) after she call me saying coming out. I went there to find her, but didn't she her so made round and stopped at curb to call her, she couldn't answer as her wifi not working where she was standing. I thought I am allowed stopped there as i see others waiting on that place didn't notice the sign. Kindly cancel this parking ticket, I shall be very thankful to you.

  Business Response

  Date: 27/04/2023

  Hello,

  The roadways leading into the terminals is agressively signed with "No Stopping" and "No Parking" signage for public safety. We have reviewed your file and decided to waive violation ******* if violation ******* is payed. Please contact the call center to make payment arrangements.

  Thank you.

  Customer Answer

  Date: 30/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: it is not fair to issue ticket 4 minutes apart, again, I stopped to answer the phone call to guide the visitor.  Kindly review & dismiss this ticket. 
  
  
  
  Sincerely,
  
  
  
  ****** ************

  Business Response

  Date: 04/05/2023

  Hello,

  We have offered to waive one of the violations and no further reductions will be offered. We have now decided to close this case.

  Thank you.

  Customer Answer

  Date: 10/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am unable to pay this huge amount of the parking ticket as I am unemployed now. I humbly request you to cancel this parking ticket. 
  
  
  
  Sincerely,
  
  
  
  ****** ************

• Initial Complaint

  Date:25/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the airport to pick up my grandchildren on March 30, 2023.
  I am 78 years old, I can drive but not navigating well at the airport and not good at walking. Driving from Peterborough is a long drive, the spot where I was wating looked safe to me. I did not see no parking sign and other cars was wating too.
  Unfortunately the arriving of the plane and going through customs for my grandchildren take more than an hour. I received two parking violations ticket , Notice#*******, and ******* from INDIGO PARK. I am a low income retiree, the fine is extremely high and difficult for me to pay. Thank you.

  Business Response

  Date: 08/05/2023

  Hello,

  We reviewed your case and decided to waive both violations. In the future, please wait at the complimentary "Cell Phone Lot" for your safety. No furtherf action is required by the customer.

  Thank you.

  Customer Answer

  Date: 08/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:21/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I received a call from Indigo parking informing me that I had a parking ticket. The lady was nice, but this sounded like a ****. She walked me through online and told me I had a ticket. I asked her why I was not mailed provided with one. She said I was mailed one. I was not as only I have access to my mail.
  
  She informed me that on November 20th, I illegally parked on private property and this ticket needs to be paid. I said it's not a ticket if I was on private property. It's illegal as I want to fight this in court. She said that's not an option.
  
  I recall November 20th. I picked up ****** and ****** from the airport as they flew in from Mexico. I had parked at the *** ******* at Martin Grove and Dixie in etobicke while I wait for their arrival. ****** texted me that she had landed and I said I'm 10 mins away. Let me know when you get your bags. An hour go by and I am still at the ***'s.
  
  Finally I get the text and go pick them up. I pull up to them. I put it in park, get out and open the truck. Load the bags and back in the car. This takes 45 seconds. I am not exaggerating 45 seconds.
  
  I'm not sure how they even got that ticket. I'm not even convinced it's my car as the license plate is nor clearly visible. I was not handed a parking ticket nor was 1 on my windshield. It says that they handed me 1 or placed it on my windshield.
  
  Then today I receive a parking ticket that I can't fight.
  
  I want this to be dropped as I am terrified of it going to collections. A news report stated that is what they will do.

  Business Response

  Date: 24/04/2023

  Hello,

  The violation issued to you is real, but we would need some additional information so we can look into your case. Please contact the call centre Monday to Friday from 8:30am to 5pm at 1-************ or at ****@*************.com. Please request the vioilation number and the photo's capturing your vehicle at the airport. Once we have the photo's, we will be able to determine if it was issued in error.

  Thank you.

  Customer Answer

  Date: 24/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have already spoken with them. I asked for the location of the ticket and they said at the toronot airport. I was not stopped long enough.

  This reaponse does not help at all to deal with the situation. 

  I am asking BBB for them to review the ticket and give me a call as this is unjust and unfair. 

  Thank you very much. 

  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 28/04/2023

  Hello,

  Without the requested information we cannot assist or review your case. We have decided to close this file.

  Thank you.

  Customer Answer

  Date: 04/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they have simply closed my case?

  i procided them with eveverythingeven a screen shot of the bill. If that is not enough, how could they use that same information to issue me a ticket. 

  That does not make sense. 

  Could you please contact them and have them cancel the ticket and refund the money? 

  I have paid the ticket in fear. I have also reached out to my MPP to contact indigo. 

  thank you. 

  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 12/05/2023

  Hello,
  No information has been provided as yet. We have requested the violation number and a copy of the picture capturing your vehicle. Without this information we cannot assist you. Please provide the information and we can revisit your case then.
  Thank you.

• Initial Complaint

  Date:17/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the airport to pick my family on 23rd march, 2023 and received 2 parking violation tickets#******* & #******* by Indigo Park agency. I was unable to locate my family members. I parked my car behind the cars standing there to receive a call from family. Moreover, the pictures are blurred that are attached with parking violation ticket. *** ******** ******** *** **** *********. I request you to please cancel both of these parking tickets, which are issued within small interval of time on the same day. I shall be very thankful to you.

  Business Response

  Date: 18/04/2023

  Hello,

  The roadways leading into the terminals are agressiovely signed with "No Stpping" and "No Parking" signage for public safety reason. As you indicated, your vehicle was captured parked or stopped illegally along the roadway. Please provide both violation numbers and the photo capturing your vehicle so we can review your file. 

  Thank you.

  Customer Answer

  Date: 18/04/2023

  
  
  Complaint ID: ********
  
  
  Hi Tony Vit,

  Thank you for your response. ****** ***  ******** ******** ** ********* *** **** ******* ******* ******** *** ********. Both of the pictures are of poor quality/blurred and issued on the same day within short interval of time.  Recently, I lost my job due to slowdown and my family had to travel back home (India) due to family emergency. I'm already under finacial pressure. Please cancel these tickets as it is my first mistake and by considering my financial condition. I shall be very thankful to you for this act of kindness. 

  Sincerely,

  ******** ******

  Business Response

  Date: 24/04/2023

  Hello,

  We have reviewed your case and have decided to viod the infractions. No further action is required by the customer.

  Thank you.

  Customer Answer

  Date: 28/04/2023

  
  
  Complaint: ********
  
  
  Hi,

  Thank you for understanding my situation and for voiding both of the parking tickets. I just checked at your site - Indigo Park Pay a violation and it is still showing the balance $107.60 for the ticket#*******. ****** *** ******** ******** *** ** *** ******* ***** *** I really appreciate your assistance in this matter.

  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 28/04/2023

  Hello,

  Not a problem. This is just a delay and you have confirmation by written notice to have the violation voided.

  Thank you.

  Customer Answer

  Date: 09/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I checked again that ticket#******* is still showing $40.00 balance even after a week. Please update it asap as you mentioned earlier that it was a just a delay. Please clarify it. I really appreciate your help in this matter. 

  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:14/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the airport to pick my family on 23rd march, 2023 and received a parking violation ticket#******* by Indigo Park agency. My parents were coming back from India alongwith 2 grand kids who were sick. I was waiting in the cell phone parking lot and also worried about my family as it took 2 hour to clear immigration and luggage was lost. Finally, my parents shared their live location and I could not locate them. They were trying to call me so I stopped my car alongside the curve where other cars were also waiting - to just answer the phone call. Finally, I got my family members and drove them to home. * ** *** **** *** *** ** ******* ** *** ****** *** ***** **** **** *** **** **** *** ****** **** ** ******* *** ***** ****** I am unable to pay this huge amount of the parking ticket. I request you to please cancel this parking ticket ** *********** ** ********* ********** I shall be very thankful to you.

  Business Response

  Date: 17/04/2023

  Hello,

  We have reviewed your case and decided to void the violation due to your circumstances. No further action is required by the customer.

  Thank you.

  Customer Answer

  Date: 17/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to bring your attention to a notice I received from Indigo Park Notice #*******.
  
  On Mar 22,2023 I went to the ******* airport to pick up a family member, My Bother living abroad was seriously ill and admitted in a local hospital at that time. While I was reaching close to the Airport I received a concerning international call about my brother's health complications and admission in ICU. Due to the stressfull situation at that time, I decided to park my vehicle on the side of the road at a safe place to attend that call and discuss things in detail. I stayed at that place for 5-10 mins. I'm certain that there was no sign on the road suggesting that it was a no-parking zone. The pictures I receive also show no sign or notice of illegal parking. I will request you kindly consider my situation and cancel this notice.

  Business Response

  Date: 12/04/2023

  Hello,

  The roadways leading into the airport are aggressively signed with "No Parking" and "No Stopping" signs for public safety. There is also the Cell phone lot which allows for complimentary parking while you wait for future reference. Please provide a copy of the violation, as well as the pictures capturing your vehicle on the premises so we may assist you better.

  Thank you.

  Customer Answer

  Date: 14/04/2023

  
  
  Complaint: 19925673
  
  
  
  I am rejecting this response because: there was no nearby warning sign that I saw where I parked my vehicle. The  blurry images provided by the company also show no infringement. Please check ******** ***
  
  
  
  Sincerely,
  
  
  
  ****** * *****

  Business Response

  Date: 24/04/2023

  Hello,

  Thank you for providing the images. Unfortunately, the images clearly show your vehicle next to jersey barriers, which are only located along the highway leading into the terminals. This is prohibited and the photo also clearly displays your vehicle parked on the shoulder. The violation was issued correctly and we have decided to deny your claim. Please contact the call centre for paymentresolution, we are now closing this case.

  Thank you.

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re Notice # ******* and Notice #******* - License ******* - On March 21, 2023 I drove to the airport to pick up my elderly parents (both in their mid-eighties). As I approached proximity to the airport, I began to feel ill (flu, nausea, dizzy spell). I pulled over to a safe shoulder area close to the arrivals terminal 1 as I did not feel well. I had to sit in my car for an hour until I felt better as I did not feel it was safe to drive. I was actually nauseous at the side of my vehicle and afterward felt ok enough to drive and proceeded with caution. I am hoping the company will consider my circumstance and re-evaluate. Please note I received 2 notices for the same event. Respectfully, Thank you in advance.

  Business Response

  Date: 12/04/2023

  Hello,

  Please provide a copy of the violation notice sent to you. Additionally, please contact the call center and obtain the pictures captured of your vehicle and attach them so we may assist you better.

  Thank you.

  Customer Answer

  Date: 12/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:10/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to airport to pick up my sister who was coming to Canada for the first time on December 21, 2022. I stayed next to my vehicle all the time and never for once parked and left the vehicle. I picked up my sister from the airport in less than a minute, but Indigo park gave me a ticket which not only arrived 3 months late but also is also not fair. I had my emergency lights on all the time. I was never told, stopped by Indigo valet or staff and clearly didn't park there for which I got a ticket. My notice number is ******* license *******, I request you to redact this as this is unfair and I did not park and leave my car

  Business Response

  Date: 11/04/2023

  Hello,

  Please contact the call center by phone or email and request the photo's capturing your vehicle. Once you have them, please provide a copy so we may look into your file and better assist you.

  Thank you.

  Customer Answer

  Date: 16/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I reviewed the images and they are completely blur, I exactly remember I received a call from my sister telling me where the exact location is which I took for not more than 15 seconds. I just stopped and looked around for parking signs, and there weren't any signs around that spot. I took the call she told me and I left at no point did I stop at the location and park, this should be invalidated.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 24/04/2023

  Hello,

  We have not received any of the information requested and have decided to close your case. Please contact the call center to make payment arrangements.

  Thank you.

  Customer Answer

  Date: 28/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I answered and told you that the pictures are not clear and responded to your original request. I had all the information about my license plate and other details above. *** *** *** **** ******** ***** 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 10/05/2023

  Hello,

  We have reviewed the pictures capturing your vehicle along the shoulder of the roadway leading into the terminals. This violation was issued correctly, as your vehicle is captured next to the jersey barrier along the highway. Please contact the call center to make payment arrangements. We are closing this case.

  Thank you.

• Initial Complaint

  Date:28/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going to the airport to pick up my Brother on 11th March Saturday. I have received claim of a Parking violation notice. #no *******. The picture is extremely blur and very hard to make any inference that the vehicle is parked. It seems like some confusion and technical error that caught my moving car on the way to click somebody else. I am very far from the curb and seems my car is running. I am requesting you to please reconsider as it not my fault and I have done nothing wrong to break any traffic rules.

  Business Response

  Date: 30/03/2023

  Hello,

  Your vehicle was correctly captured parked on the shoulder along the roadway leading into the airport. The roadways leading into the airport are aggressively signed with "No Parking" and "No Stopping" for safety reasons. The picture captures your vehicle on the shoulder next to the jersey barrier leading into the airport. Please contact the call center via email or telephone Monday to Friday 8:30am to 5:00pm, the contact information is located on the violation you received.

  Thank you.

• Initial Complaint

  Date:20/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received two noticed dated December 1/2022 from Indigo Park stating I was parked on the highway near ******* Airport and both notices are on the same day. Notice #******* Nov 12/2022 @ 3:06pm and Notice #******* Nov 12/2022 @2:46pm. I remember this day keenly as it is not that I was picking up someone at *******, I actually was not well and parked as I found this a safe space since other cars were there and had to spew as I was unwell. I was pregnant at the time and not doing well. I eventually made my way to hospital. This ticket is unfair and should be recanted.

  Business Response

  Date: 24/03/2023

  Hello,

  The violations were correctly issues, as there are signs posted for "No Stopping" and "No Parking" along the roadways leading into the airport. We have considered the situation and have decided to void these infractions. No further action is required by the customer.

  Thank you.

  Customer Answer

  Date: 24/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am content that you have decided to void these infractions. Greatly appreciated. 
  
  
  
  Sincerely,
  
  
  
  ***** *******