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Business Profile

Online Retailer

Cook Store Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Cook Store Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cook Store Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 303 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year July
      Ordered a knife on cookstore.ca
      Cost CA$996 in total
      NOT RECEIVED
      Called 4 times, on Jul 4, Aug 11, Oct 11, Oct 18 last year. Always say need time to prepare
      Company suddenly closed, want my money back

    • Initial Complaint

      Date:06/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aug. 15/22 $463.29
      Dec. 1/22 $440.93

      Cook Store charged my credit card but never shipped my order. I was assured items were on back-order and delayed due to covid supply chain issues. I was even sent a partial order. I had no way of foreseeing this issue in order to dispute the transactions within the credit card's allocated window.

      I wrote email today to cancel the orders only to receive a bounce back. * ***** ****** ****** *** **** ** ******** ** ************** ******** 

    • Initial Complaint

      Date:03/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (*****) at the end of July 2022 and have still not receive all of it. I was in contact with this business in August and then again in November at which time they sent me part of the order saying the rest was delayed or backordered. I have tried to contact them again and my email was bounced back. I have now read an article that has indicated I am not the only one this has happened to. Since they have collected my money for this order in total ($187.87) I would like to be refunded for what they still owe me ($75.96).

    • Initial Complaint

      Date:03/03/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sept 6, 2022: online - purchased a ***** *ood mill and cheese cloth; $194.22. Order # ******. Never delivered; no response from company.

      Prior to their above-noted no response (I thought the food mill was simply a supply chain delay), I placed another order.

      Nove 22, 2022: online - purchased 3 ********** graters; $91.31. Order # ******. Never delivered, just went to follow up today, and realized both Orders never got delivered.

      My credit card WAS charged the full amount both times.

    • Initial Complaint

      Date:01/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have bought on November 15th a water bottle for 43.03$ and I have not received it yet. I have not received a response from the company (phone and email). I want a refund.

    • Initial Complaint

      Date:14/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some cooking utensils from cookstore.ca on November 28, 2022. I was charged immediately for the order, but the order was never shipped. I attempted to contact the vendor and my emails bounced back.

    • Initial Complaint

      Date:13/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on November 19 amounting 629,99$. Since you took my money I have heard nothing from my purchase. I want to cancel my order. I want a refund. My order is ******, I have since ordered it elsewhere and I receive it. I would certainly appreciate your help in getting my refund. Thank you! ********

    • Initial Complaint

      Date:13/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a ******* product on Aug. 23, 2022 for $305.54 from Cookstore which was a wedding gift sent to my friend. After 2 months, my friend still haven't received the product, so I emailed the company on Nov. 9th. The store responded on Nov. 10th and apologize and said will send it and will be delivered within 2-3 weeks. My friend told me in Dec 2022 that they still haven't receive the product. Therefore, I emailed them the end of Dec to ask about it which i didn't get a respond. I emailed the company two more times in January with no response and the last time when I email them, I received a message noting that the "email server was not found". I tried to search for their website to call customer service and found out that the website was also gone and could not be found.

      Order no. ****** ********* **** ******* ****** ********* ******

    • Initial Complaint

      Date:13/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for a ***** ** lock pressure cooker from this company on November 17,2022
      Order Number ****** Paid $158.14 Nov 17/22
      I emailed them in December and they replied it would be delivered in 2 to 4 weeks
      I have not been able to contact them since

    • Initial Complaint

      Date:10/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      online purchase 01/11/22
      never received goods of approx. $450 value
      by December no response to inquires
      January web site taken down
      phone calls indicated box was full

    Cook Store Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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